Front Desk Goddess Diaries
Episodes
Everything’s Political — But Your Office Doesn’t Have to Be
29 Sep 2025
Contributed by Lukas
We’re drowning in labels. Liberal. Conservative. Pro-this. Anti-that. In today’s world, everything — from the coffee in your cup to the shoes on...
Busting the Dental Insurance Myth: Why Coverage Isn’t the Real Barrier to Case Acceptance
04 Aug 2025
Contributed by Lukas
🔊 Episode Summary:If you’ve ever heard a patient say, “I’ll wait to see what my insurance covers,” and felt your soul deflate a little—yo...
How to Handle Upset Patients Like a Total Pro (Without Losing Your Cool)
21 May 2025
Contributed by Lukas
Episode Summary:You’ve got empathy. You’ve got training. But let’s be honest—handling upset patients can still leave you rattled. In this epis...
Be the Bacon - The Truth About Commitment In Your Dental Practice
12 May 2025
Contributed by Lukas
In this episode, we crack open the classic story of the chicken and the pig to explore a powerful truth: Are you just involved in your practice… or ...
A Conversation with Xaña Winans, Founder and CEO, Golden Proportions Marketing
05 Apr 2024
Contributed by Lukas
What's the biggest mistake dentists make when it comes to marketing? What's the one thing you can do to market your practice with the most ...
DEFENSIVENESS - The Enemy of Unity
06 Nov 2023
Contributed by Lukas
Did you know that your defensiveness could be killing collaboration and problem-solving? Take a listen to find out what triggers your defensiveness an...
New Patient Phone Calls - 3 THINGS YOU'RE MISSING
03 Aug 2023
Contributed by Lukas
Do you wish you could convert more new patient callers? Check out this episode to discover 3 things that could be getting in the way! EPISODE RESOURC...
Stop using the 'F' Word!
16 May 2023
Contributed by Lukas
EPISODE RESOURCES - Open-Ended Questions 7 Ways to get Patients to Call you back LOOKING FOR TEAM TRAINING? Check out our upcoming LIVE and VIRTUAL ...
Jump Off the PPO Hamster Wheel
16 Mar 2023
Contributed by Lukas
What you'll learn in this episode - How to decide which plan to drop first What to do when patients receive a letter from their insurance tel...
The Hygienist Role in Patient-Centered Case Acceptance
31 Jan 2023
Contributed by Lukas
Today I have the pleasure of visiting with Mary, Hygienist Extraordinaire! Mary has played an instrumental role in helping the practice transition tow...
5 Reasons You Aren't Scheduling More New Patients
11 Oct 2022
Contributed by Lukas
Experience at the front desk in a dental office doesn't necessarily equal success when it comes to answering the phone. In this episode I'll sha...
How to 'DETOX' your team
19 Sep 2022
Contributed by Lukas
If you're allowing gossip, you're killing your team culture! In this episode I'll give you tips on how to 'detox' your team by getting rid of th...
Why do new patients no-show?
12 Jul 2022
Contributed by Lukas
Frustrated by flaky new patients who cancel or no show? It could actually be your fault... In this episode I'll share ways to increase the level...
5 Reasons Inflation is GOOD NEWS for your dental practice
20 Jun 2022
Contributed by Lukas
You can't afford to miss this episode! Amy shares FIVE REASONS why inflation is actually GOOD NEWS for your dental practice. GOT QUESTIONS...
5 Things you're doing to make your job more difficult
19 May 2022
Contributed by Lukas
Most of you are still doing things in your role as a front desk goddess that are actually creating MORE work for you! It's hard to break old hab...
Maybe it's micromanagement... maybe it's not
08 Apr 2022
Contributed by Lukas
There's no doubt that micromanagement is toxic. But could you be claiming 'micromanagement' because you don't want to be held accountable? Docto...
March Madness Mindset for your Dental Practice
24 Mar 2022
Contributed by Lukas
In today's episode, Kathleen and Amy discuss the similarities between successful dental teams and the top NCAA basketball teams that are battling thei...
Are you struggling with the decision to 'go out of network'?
17 Feb 2022
Contributed by Lukas
YOU DON'T WANT TO MISS THIS! Today I have the pleasure of visiting with Lina from Alpha dental in Coral Springs, FL. The team at Alpha De...
3 Reasons You Might Be Missing New Patient Opportunities
09 Feb 2022
Contributed by Lukas
Do you think you need more new patients? Before investing a ton into marketing, listen in as I share 'Three Common Mistakes that occur when a t...
Are you experiencing 'covid schedule'?
18 Jan 2022
Contributed by Lukas
Many of you are coming off of your best year ever…. 2021 set a new standard, but half way through January some of you are experiencing ‘covid sche...
How to avoid the 'Post-Holiday Hangover'
07 Dec 2021
Contributed by Lukas
I love hearing how your practices are booming right now! The last quarter in most dental practices is usually quite fruitful as patients are fin...
What is 'MISSION:POSSIBLE', and why you should drop everything to join us in Dallas, April 2022!
19 Nov 2021
Contributed by Lukas
We just wrapped up the BEST 3 days in Phoenix with some of the BEST doctors and team members! Here's why you should join us for our next MISSIO...
What happened to our schedule?? How to wipe out last-minute cancelations and no-shows
09 Nov 2021
Contributed by Lukas
So you've created this monster... it will take some time to change the mindset of the team AND your patients. How do we train our patients that ...
Dental Festival Recap! 5 things we gained by attending...
01 Nov 2021
Contributed by Lukas
Kathleen and I recently attended The Dental Festival in Miami. It was an amazing boost to spend a week with so many dentists, team members, vend...
FREE Tips to Improve Your Online Presence - an interview with Open Range Marketing Solutions
21 Oct 2021
Contributed by Lukas
Jay O'Dell Open Range Solutions Colorado Springs, CO Call: (719) 283-6001 Email: [email protected] LOOKING FOR TEAM TRAINING? Registe...
The REAL reason you may be struggling when it comes to follow-through
10 Sep 2021
Contributed by Lukas
What's the difference between those that get stuff done, and those that are slow to progress? It's not what you think! Listen in to this w...
Do you find yourself saying 'I already know that...' when it comes to improvement in the dental office?
10 Aug 2021
Contributed by Lukas
Do you find yourself saying, 'I already know that...' when it comes to improvement in the dental office? A lot of us are information junkies…...
How do you handle patients that don't confirm their appointments?
21 Jul 2021
Contributed by Lukas
This episode addresses a question I hear often… How do we handle patients that don’t confirm their appointments? Downloadable resources -&n...
An Interview With a Front Desk Goddess
08 Jul 2021
Contributed by Lukas
In this episode you'll hear my interview with Kassie, Front Desk Goddess at Riverview dental in Carlsbad, New Mexico. Dr. Kanona Felt and his amazing ...
An Interview with Marc McCartney, featured speaker for Roundtable Extravaganza 2021
01 Jul 2021
Contributed by Lukas
Check out this episode for a Roundtable Extravaganza 2021 sneak peek! Marc answers some valuable questions... Who's responsible for your develop...
Why 'build relationships' with patients?
17 Jun 2021
Contributed by Lukas
You think you're in the 'dental business', but you're really in the relationship business! If you truly want a practice that is built around you...
5 Dumb Questions That Are Killing Your Case Acceptance
13 May 2021
Contributed by Lukas
We’ve all been trained to ask these questions – whether it was in dental school, hygiene school, or just how we’ve been brought up in our indust...
Are you experiencing a 'Teamwork Drought'?
05 May 2021
Contributed by Lukas
Before 2020 we all seemed to get along… or we could at least fake it. But then the most disruptive, drama-filled year happened. Our entire world was...
Focus on Relationships and Success Will Follow! An interview with Dorothy Williams NASM, CPT
12 Apr 2021
Contributed by Lukas
In this episode you'll meet Dorothy Williams, my fitness coach. Dorothy has inspired me on so many levels. Not only does Dorothy motivate ...
How can we create value for patients?
24 Mar 2021
Contributed by Lukas
I’m often asked, ‘How can we create value for our patients?’ First of all we need to understand what it is that our patients really care about –...
Online Marketing - Where should you start?
10 Mar 2021
Contributed by Lukas
Today we have a special guest! James Petty, founder of Prime Dental leads James first got into online marketing and lead generation for business in 20...
Ditch the clipboard
04 Mar 2021
Contributed by Lukas
As a patient, we fully expect to be greeted with a clipboard as part of our experience in a doctor’s office. It’s the norm. So if you simply want ...
Case Acceptance Success - 13 Things That Must Happen
24 Feb 2021
Contributed by Lukas
Not happy with your case acceptance? Stop blaming things outside of your control. It's not your patients. It's not your location. &n...
How to fill your doctor's schedule
10 Feb 2021
Contributed by Lukas
Are you looking at next week and find that the schedule has way too many openings? Or maybe you had some patients call to move their appointment at th...
How to handle the 'i' word without running off patients
04 Feb 2021
Contributed by Lukas
Do your patients rely heavily on their insurance when it comes to deciding whether or not to follow through with treatment? Are you losing patients be...
Why 'white space' on your schedule is a good thing!
20 Jan 2021
Contributed by Lukas
What are the benefits in having a structured schedule, instead of just filling holes? The ability to build your schedule in the dental office around...
Why you should get rid of your 'staff meetings' in 2021
12 Jan 2021
Contributed by Lukas
Why are staff meetings bad? They turn in to 'gripe' sessions, you talk about a lot but don't followthrough, and they get in the way of productio...
Setting Goals Without Vision Is Worthless!
08 Jan 2021
Contributed by Lukas
There’s something about ‘new beginnings’ that allows us to shed the past and look ahead. Some vow to ban sugar from their diets or stop us...
How is team drama affecting your team?
22 Dec 2020
Contributed by Lukas
Do you hate going to work because there’s an ‘energy vampire’ on the team that drains all of the positive energy? Oh… you say there’s no ene...
Questions you may be asking your patients that are killing your case acceptance
15 Dec 2020
Contributed by Lukas
Most of us in the dental industry have been trained to ask questions that really don’t contribute in a positive way to the patient experience, and c...
The Answer Is NEVER No!
09 Dec 2020
Contributed by Lukas
This week's episode addresses how to respond to patients that ask for things that don't necessarily fit our vision when it comes to how we can b...
Should we charge a cancelation fee?
24 Nov 2020
Contributed by Lukas
I'm often asked, ‘should we charge a no-show or cancelation fee’? Well, you could, but I'm not sure you'll really accomplish your objective, which...
How to Get New Patients Through the Door
17 Nov 2020
Contributed by Lukas
Wish you had more new patients? Looking for a ‘magic pill’ to increase the number of opportunities? It’s likely right under your nose and doesn’...