Functional and Fabulous
Episodes
S3 E6: Meghan Frazier - Attention for Retention
28 Nov 2025
Contributed by Lukas
Are you ready for a crash course in customer retention? You’re about to get one. Meghan Frazier, retention lead at Heights, joins Ger and Gordon to ...
S3 E5: Dave Morrissey - Mega Mindset
14 Nov 2025
Contributed by Lukas
Join Gordon and Ger as they step into a tornado of conversation with Dave Morrissey, growth and culture consultant, ex-Meta, ex-TikTok, current author...
S3 S4: Lauren Nicole Muir - Collaborative Creative Commerce
31 Oct 2025
Contributed by Lukas
Get ready to be guided through massive e-commerce growth with Lauren Nicole Muir, a digital commerce and product expert, who until recently was Head o...
S3 E3: Amy Kemp - Beyond Wizmo
30 May 2025
Contributed by Lukas
Join Amy Kemp of Glossier as she takes Ger and Gordon out on the CX waves, where service agents help navigate customers through anything from gentle b...
S3 E2: Bobby Healy - Dropdown Menu
18 Apr 2025
Contributed by Lukas
Join Gordon and Ger and they take flight with Bobby Healy of Manna Air Delivery, the Irish drone delivery company that's posing a serious threat to Am...
S3 E1: Travis Hess - Big Fish, New Pond
21 Mar 2025
Contributed by Lukas
Can this be right? A vendor as a guest? Yes, it is true. And a Big one too. Ger and Gordon are joined by Travis Hess, CEO of BigCommerce, to review th...
S2 E10: Ger Keohane & Gordon Newman - The Black Box Is Not a Silver Bullet
29 Nov 2024
Contributed by Lukas
In this season finale, Ger and Gordon look back on Season 2 and discuss the highlights and key learnings. Together they explore the wealth of knowledg...
S2 E9: Rick Watson, CEO & Founder, RMW Commerce Consulting - Smooth Operations
25 Oct 2024
Contributed by Lukas
Our guest this time round is the 'notorious' Rick Watson. If e-commerce platforms were restaurants, Rick would be the food critic who would make them ...
S2 E8: Ntola Obazee, Ecommerce Specialist - Innovation and Change
04 Oct 2024
Contributed by Lukas
In this episode, omnichannel specialist Ntola Obazee talks about the reality of going where no brand (or at least your brand) has gone before. Ntola s...
S2 E7: Jamie Roller, Marketplaces Director, Dr. Squatch - The Battle of the Buy Box
13 Sep 2024
Contributed by Lukas
Join Jamie Roller, Marketplaces Director at Dr Squatch, as she talks Gordon and Ger through the trials and tribulations of marketplaces. Find out why ...
S2 E6: Mike Ryan, Head of Ecommerce Insights, Smarter Ecommerce - Data-driven Pushback
23 Aug 2024
Contributed by Lukas
Mike Ryan, Head of Ecommerce Insights at Smarter Ecommerce, talks to Gordon and Ger about the potentially unholy marriage between data and advertising...
S2 E5: Jessica Lesesky, Vice President & General Manager, Shutterfly & Snapfish - Two Brands, One Mind
02 Aug 2024
Contributed by Lukas
How do you manage two brands that provide overlapping services? That's the job facing Jessica Lesesky, Vice President & General Manager of Shutter...
S2 E4: Gavin Williams, Former Global Director of Digital & E-commerce, Creed - A Ban on Squirrel Hunting
12 Jul 2024
Contributed by Lukas
In this episode, Gavin Williams, former Global Director of Digital and E-commerce with luxury fragrance brand Creed, says we should put a ban on squir...
S2 E3: Paul Sherratt, Founder & CEO of gloveglu - Gripping Stories
21 Jun 2024
Contributed by Lukas
Gordon and Ger are joined by Paul Sherratt, CEO and Founder of gloveglu, to talk about making goalkeeping gloves grippy and sticky. Is it cheating? (N...
S2 E2: Shane Linehan, VP Marketing at Raylo - The Raylo Halo
24 May 2024
Contributed by Lukas
Gordon and Ger are joined by Shane Linehan, VP Marketing with Raylo, to talk about the circular economy and electronic consumer goods. Shane talks abo...
S2 E1: Paul Rogers, Ecommerce Consultant and Co-Founder of Vervaunt - Engaged Ecommerce
26 Apr 2024
Contributed by Lukas
In this episode, recorded live at The Laughter Lounge in Dublin at StudioFory9's Transformation: Excellence in Ecommerce conference, Ger and Gordon ta...
S1 E10: Paul Stafford, Head of Digital Marketing, Retail Media & Online Brand at Superdrug - Retail Media Magnifies
15 Dec 2023
Contributed by Lukas
Retail media is hot right now, but what is it exactly? And is it fab or fad? Ger and Gordon have the questions. Paul Stafford of Superdrug has the ans...
S1 E9: Marshall David Johnson, Senior Digital Trading Manager with Fenwick - Luxury Is Hard
17 Nov 2023
Contributed by Lukas
In this, the pronunciation episode, Marshall David Johnson of UK designer department store Fenwick joins Gordon and Ger to talk about the challenges o...
S1 E8: Andrew Ostcliffe, Head of Ecommerce and Retail Innovation at Oxfam - EX Factor
13 Oct 2023
Contributed by Lukas
Andrew Ostcliffe of Oxfam in the UK navigates e-commerce waters that many other hardened online retailers would avoid. Three revenue streams, products...
S1 E7: Michael Corcoran, Former Head of Social & Creative Content at Ryanair - Serendipity Favours the Prepared
15 Sep 2023
Contributed by Lukas
This time out, Gordon and Ger check-in to fly social with Ryanair (no checked luggage and the crisps are extra). Their pilot is Michael Corcoran, unti...
S1 E6: Miya Knights, Publisher, Author & Consultant with Retail Technology Magazine - Table Stakes and Autocarts
18 Aug 2023
Contributed by Lukas
Our guide in this episode is retail technology publisher, author and consultant Miya Knights. She talks to Gordon and Ger about how the use of cutting...
S1 E5: Kirsty Keoghan, GM Global Fashion with eBay - Authentic Pre-Loved Strategies
14 Jul 2023
Contributed by Lukas
eBay's GM Global Fashion, Kirsty Keoghan, takes Ger Keohane (StudioForty9) and Gordon Newman (Omnichannels Stories) on a journey through the mind-blo...
S1 E4: Richard Chapple, Chief Growth Officer & Co-Founder of The Growth Foundation - Where to Play and How to Win
16 Jun 2023
Contributed by Lukas
Growth expert Richard Chapple (The Growth Foundation) sets sail with Ger Keohane (StudioForty9) and Gordon Newman (Omnichannels Stories) to talk about...
S1 E3: Matthew Brown, Retail Futurist with Echochamber - CX Sells
19 May 2023
Contributed by Lukas
Retail futurist Matthew Brown (Echochamber) guides Ger Keohane (StudioForty9) and Gordon Newman  (Omnichannels Stories) through excellence in retail ...
S1 E2: Vinny O'Brien, Strategist and Trainer with Vinny & Co - Back from the Future
21 Apr 2023
Contributed by Lukas
Gordon Newman (Omnichannels Stories) and Ger Keohane (StudioForty9) are joined by ecommerce strategist and trainer Vinny O'Brien live on stage at Stud...
S1 E1: Dean McElwee, Director Global Ecommerce Collaboration of Stanley Black & Decker - The Fingertips of Desire
22 Mar 2023
Contributed by Lukas
Join Ger Keohane (StudioForty9) and Gordon Newman (Omnichannel Stories) as they embark on a voyage of discovery in the world of online retail. In this...