Gain Traction

Every Phone Call Is Valuable With Jeff Scherer, Founder of Ntelegence

16 Nov 2022

Audio

Description

Jeff Scherer is the Founder of Ntelegence, which offers affordable communication solutions to help manage multi-rooftop businesses. Jeff is a pioneer in communication solutions for the automotive industry. As a thought leader, writer, blogger, and industry speaker, Jeff specializes in digital marketing, lead acquisition and management, LMS/CRM, business process improvement, call tracking, and process management. In this episode… As the owner or manager of a tire and auto repair shop, do you know if your customer service staff is communicating with every customer who reaches out? If your staff is busy, how many calls are they missing? Do those customers call back or do they call the shop down the street? What about customers who would rather text than speak over the phone? If these are questions you should consider, don’t miss this episode of Gain Traction! A recommended place for tire and auto repair shops to start is to put a unique tracking number on their website and their Google Business Profile. According to Jeff Scherer of Ntelegence, “the Google Business Profile, hands down, is going to generate more calls than anything else that you do.” He also recommends inserting an IVR to ensure all calls coming into your store are routed to the right department. On this episode of Gain Traction, Neal Maier sits down with Jeff to discuss everything tire and auto repair shops can do to effectively receive and respond to all inquiries from customers — whether that’s over the phone or via text message. They discuss the importance of tracking missed calls and making sure that customers are called back. “You've got a dealer every two miles down the road,” Jeff told Neal. “So they have a lot of alternatives to click on from their cell phone to call the next guy.” Tune in! Here’s a glimpse of what you’ll learn: Jeff Scherer reveals how he ended up in communications management and started in the automotive industry How call tracking can provide data and benefits beyond numbers Where tire dealers should start when it comes to call tracking How tire and auto dealers can be responsive to customers who prefer to communicate via text message Why finding ways to circumvent missed calls is incredibly important A wild technological solution that might work for tire dealers Resources mentioned in this episode: Jeff Scherer on LinkedIn Ntelegence Neal Maier on LinkedIn Tread Partners Sponsor for this episode... This episode is brought to you by Tread Partners. At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops. By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We’ve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer’s Auto Care Center bring extreme growth in paid leads, ROI, and searches. So, what are you waiting for? Visit www.treadpartners.com or email [email protected] to learn more.

Transcription

This episode hasn't been transcribed yet

Help us prioritize this episode for transcription by upvoting it.

0 upvotes

🗳️ Sign in to Upvote

Popular episodes get transcribed faster

Other recent transcribed episodes

Transcribed and ready to explore now

3ª PARTE | 17 DIC 2025 | EL PARTIDAZO DE COPE

01 Jan 1970

El Partidazo de COPE

13:00H | 21 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

12:00H | 21 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

10:00H | 21 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

13:00H | 20 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

12:00H | 20 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

Comments

There are no comments yet.

Please log in to write the first comment.

Report any issue

Gain Traction

Every Phone Call Is Valuable With Jeff Scherer, Founder of Ntelegence

This episode hasn't been transcribed yet

Other recent transcribed episodes

3ª PARTE | 17 DIC 2025 | EL PARTIDAZO DE COPE

13:00H | 21 DIC 2025 | Fin de Semana

12:00H | 21 DIC 2025 | Fin de Semana

10:00H | 21 DIC 2025 | Fin de Semana

13:00H | 20 DIC 2025 | Fin de Semana

12:00H | 20 DIC 2025 | Fin de Semana

Sign in to Audioscrape

Share this moment