Gen AI Breakthrough

IT Outsourcing Trends for 2025

18 Nov 2025

Contributed by Lukas

On this episode of the "Gen AI Breakthrough" podcast, hosts Harish Murthy and Ryan Sebastiani discuss emerging technology outsourcing trends...

Transform Technology Performance with Gen AI

11 Nov 2025

Contributed by Lukas

On this episode of the "Gen AI Breakthrough" podcast, Kyle McNabb leads a discussion with technology transformation leaders Jay Ruffin and S...

Driving HR Performance with Gen AI

05 Nov 2025

Contributed by Lukas

On this episode of the "Gen AI Breakthrough" podcast, Jessica Haley and David Gibbens discuss the findings from their annual HR Digital Worl...

Transform Procurement Performance With Intelligence and Gen AI

04 Nov 2025

Contributed by Lukas

 On this episode of the "Gen AI Breakthrough" podcast, Chris Sawchuk and Nic Walden discuss the concept of digital world-class performance ...

Reimagine Finance Performance With Gen AI

30 Oct 2025

Contributed by Lukas

 On this episode of the "Gen AI Breakthrough podcast", the hosts delve into the transformative impact of artificial intelligence on various...

Digital World Class® Matrix Payroll Software Provider Perspective

15 Oct 2025

Contributed by Lukas

On this episode of the "Gen AI Breakthrough" podcast, Andy Warzecka, Tracee Bowles, and Matt Merker discuss the newly released Digital World...

Data-Driven Leadership in HR with Teva Pharmaceuticals

03 Jun 2025

Contributed by Lukas

On this episode of the "Gen AI Breakthrough" podcast, Thomas Kellaway interviews Placid Jover, the Executive Vice President and Chief Human ...

Driving Successful ERP Deployments

27 May 2025

Contributed by Lukas

 On this episode of the "Gen AI Breakthrough" podcast, hosts Matt Williams and Dan McCabe delve into the critical topic of successful deplo...

Dayforce: AI Revolution in Global Payroll

20 May 2025

Contributed by Lukas

On this episode of the “Gen AI Breakthrough” podcast, host and The Hackett Group’s Global Payroll Advisory practice leader Tracee Bowles facilit...

AI’s Role in Procurement With Kindred Group

13 May 2025

Contributed by Lukas

On this episode of the “Gen AI Breakthrough” podcast, Associate Principal, Nic Walden interviews Chief Procurement Officer, Alex Farrow of the Kin...

Unlocking AI: Importance of Proof of Concept

06 May 2025

Contributed by Lukas

On this episode of the “Gen AI Breakthrough" podcast, Kyle McNabb hosts a discussion on the importance of proof of concept (POC) in testing AI ...

Branding Global Business Services in the Gen AI Era

29 Apr 2025

Contributed by Lukas

 On this episode of the "Gen AI Breakthrough Podcast", host Penny Weller speaks with Opella's Karan R Bhatia about the critical role o...

AI's Impact on IT

22 Apr 2025

Contributed by Lukas

In this episode of the "Gen AI Breakthrough Podcast", Kyle McNabb and Joe Nathan discuss how IT organizations are evolving to enable AI adop...

2025 CHRO Agenda

15 Apr 2025

Contributed by Lukas

 In this episode of "The Gen AI Breakthrough Podcast", Jessica Haley and Amanda Newfield discuss the major challenges facing HR in 2025, in...

FP&A Meets AI: Skills That Matter

10 Apr 2025

Contributed by Lukas

This episode of The Hackett Group’s Gen AI Breakthrough podcast explores the evolving skill sets finance professionals need to thrive in the age of ...

2025 Global Business Services Agenda

08 Apr 2025

Contributed by Lukas

 In this episode of the “Gen AI Breakthrough Podcast,” Siobhan Riggott, Vin Kumar and Martijn Geerling discuss the findings of The Hackett Group’...

Talent Acquisition Matrix Study

03 Apr 2025

Contributed by Lukas

 In this episode of the “Gen AI Breakthrough Podcast,” Andy Warzecha, Jessica Haley and Matt Merker discuss The Hackett Group’s Talent Acquisit...

2025 CPO Agenda

01 Apr 2025

Contributed by Lukas

This episode of the “Gen AI Breakthrough Podcast” explores findings from The Hackett Group’s 2025 Procurement Key Issues Study, focusing on top ...

The Future of FP&A with AI

27 Mar 2025

Contributed by Lukas

In this episode of The Hackett Group’s “Gen AI Breakthrough Podcast,” Sherri Liao and Kimberly Myers Dennis of The Hackett Group explore how art...

2025 CFO Agenda

25 Mar 2025

Contributed by Lukas

In this episode of the “Gen AI Breakthrough Podcast,” Kyle McNabb and Vince Griffin discuss findings from The Hackett Group’s 2025 Finance Key I...

2025 Enterprise Agenda

18 Mar 2025

Contributed by Lukas

This episode of the “Gen AI Breakthrough Podcast” explores findings from The Hackett Group’s 2025 Enterprise Key Issues Study, with a focus on t...

2024 Digital Awards Winner – IBM, Plan-to-Results – AI-Driven Insights for Enterprise Performance Management

09 Jan 2025

Contributed by Lukas

In this episode of the Business Excelleration® podcast, Vin Kumar speaks with IBM about their new transformative strategy. Learn how data is the “s...

SG&A Cost Survey 2024

17 Dec 2024

Contributed by Lukas

In our latest “Business Excelleration® Podcast,” we share insights from The Hackett Group’s 2024 SG&A Cost Study, exploring how European co...

2024 Digital Awards Winner: 3M – Order-to-Cash

10 Dec 2024

Contributed by Lukas

 The Hackett Group’s “2024 Digital Award” winners are transforming complaint management with artificial intelligence (AI). On this episode of t...

Digital World Class® Contract Life-Cycle Management Matrix

03 Dec 2024

Contributed by Lukas

New insights reveal powerful trends in contract life-cycle management (CLM). On this episode of the “Business Excelleration® Podcast,” Andy Warze...

Optimizing Workforce Resources With AI

19 Nov 2024

Contributed by Lukas

In this episode of the “Business Excelleration® Podcast,” Kyle McNabb interviews technology experts from The Hackett Group – Michael Fuller and...

Digital World Class® Procurement: Latest Benchmark Metrics and Key Findings

29 Oct 2024

Contributed by Lukas

What are Digital World Class® procurement organizations doing differently and better? What type of savings are they achieving and in what areas? How ...

Digital World Class® Finance: Bridging the Performance Gap With Gen AI

15 Oct 2024

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, Jim O’Connor and John O’Mahoney discuss why certain finance organizations outshine the co...

Digital World Class® HR: Bridging the Performance Gap With Gen AI

24 Sep 2024

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, host Tony DiRomualdo talks with Jessica Haley and Amanda Newfield about how HR organizations ...

Digital World Class® Technology: Bridging the Performance Gap With Gen AI

10 Sep 2024

Contributed by Lukas

What distinguishes Digital World Class® technology organizations from their competitors? In this episode of the Business Excelleration® Podcast, Kyl...

Generative AI: Fundamentals for Finance

27 Aug 2024

Contributed by Lukas

Generative artificial intelligence (Gen AI) is revolutionizing financial reporting processes, streamlining operations and empowering finance teams to ...

Provider Perspective: HCM Software Digital World Class Matrix™

20 Aug 2024

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, Andy Warzecha, Harry Osle, and Matt Merker share insights from The Hackett Group’s Digital ...

The Gen AI Imperative: Know-How to Take the Lead

13 Aug 2024

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, Kyle McNabb, Vin Kumar and Andy Warzecha delve into the transformative realm of generative ar...

Multi-Process Human Resources Outsourcing Providers: Highlights From the New Digital World Class Matrix™

30 Jul 2024

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, Andy Warzecha, Greg Morgan and John Sheridan discuss The Hackett Group’s Digital World Clas...

Unlocking Potential: Gen AI in IT

23 Jul 2024

Contributed by Lukas

In this episode of the “Business Excelleration® Podcast,” Anthony Snowball, Kyle Robichaud and Joe Nathan discuss the tangible advantages busines...

Future-Forward Insights: Key Takeaways From the 2024 OneStream Splash Conference

27 Jun 2024

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, Andy Moore and Peter Fugere reflect on the vibrant atmosphere and key takeaways from the rece...

Unlocking Gen AI Potential in Finance

18 Jun 2024

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, Vin Kumar, Kevin Church and Ramiro Ortiz explore how Gen AI is reshaping finance and how lead...

Unlocking Gen AI Potential in Human Resources

11 Jun 2024

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, Anthony Snowball, Lee Derryberry and Franco Girimonte explore how generative artificial intel...

Unlocking Gen AI Potential in Procurement

04 Jun 2024

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, Vin Kumar, Tim Yoo and Jeff Gilkerson explore the growing interest in generative artificial i...

AI and Enterprise Platforms

28 May 2024

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, we explore how artificial intelligence (AI) is reshaping industries and opening new pathways ...

Provider Perspective: EPM Software Digital World Class Matrix™

21 May 2024

Contributed by Lukas

What sets apart top-tier enterprise performance management (EPM) providers, enabling them to deliver unparalleled value and capabilities? Explore the ...

Mid-Market Digital Transformation

14 May 2024

Contributed by Lukas

What unique challenges do mid-market companies have when it comes to digital transformation? How can they overcome them? A discussion with two experts...

Customer-to-Cash Receivables Software – Digital World Class Matrix ™ Research

07 May 2024

Contributed by Lukas

What factors enable some customer-to-cash (C2C) receivables software providers to deliver far greater value and breadth of capabilities than others? H...

Procurement Transformation – Best Practices and Notes From the Field

30 Apr 2024

Contributed by Lukas

Interest in procurement transformation is surging. A discussion of what’s driving demand, what approaches work best and real-life examples from The ...

How Artificial Intelligence Is Reinventing Human Resources

23 Apr 2024

Contributed by Lukas

Listen to learn how artificial intelligence (AI) is changing the way human resources (HR) professionals do their jobs, and find out how HR leaders can...

MTN Group – 2023 Digital Award Winner, Source-to-Purchase

16 Apr 2024

Contributed by Lukas

MTN Group's Procurement Center of Excellence Leader Andrew Savage talks with The Hackett Group's Managing Partner and AI and Digital Operati...

Upgrading Corporate Performance Management – Best Practices From Our OneStream Practice

09 Apr 2024

Contributed by Lukas

How can companies improve the efficiency and effectiveness of their finance and accounting operations by implementing OneStream as their corporate per...

2024 Technology Key Issues Research

02 Apr 2024

Contributed by Lukas

What priorities do technology leaders have for the coming year? How prepared are they to address them? Highlights of findings from The Hackett Group’...

Bosch Service Solutions – 2023 Digital Award Winner, Contact-to-Resolution

26 Mar 2024

Contributed by Lukas

How has Bosch used artificial intelligence and automation to transform the contact center experience? Irfan Ali, director of Digital, Automation and I...

2024 Supply Chain Key Issues Research

19 Mar 2024

Contributed by Lukas

What are the priorities for supply chain leaders in the year ahead? What improvement initiatives are they planning? A discussion of findings from The ...

Generative AI and Its Impact on SG&A

12 Mar 2024

Contributed by Lukas

A discussion of The Hackett Group’s new research – which finds that generative AI will enable companies to reduce selling, general and administrat...

Takeda Business Solutions – Growing a GBS Value Proposition

05 Mar 2024

Contributed by Lukas

Vanessa Gleason, global head of Takeda Business Solutions, shares her organization’s impressive digital transformation journey with Philip King, sen...

Sanofi – 2023 Digital Award Shares Details of Their HR Transformation

27 Feb 2024

Contributed by Lukas

How has pharmaceutical giant Sanofi used technology to transform their human resources (HR) operation and improve the way they manage talent? The Hack...

2024 Human Resources Key Issues Research

20 Feb 2024

Contributed by Lukas

Human resources leaders are expecting to feel increasing pressure in 2024 in the face of global economic uncertainty and possible labor and skills sho...

2024 Finance Key Issues Research

13 Feb 2024

Contributed by Lukas

In 2024, finance organizations will need to do more with less, with cost containment and cash flow optimization back at the top of their priority list...

2024 Global Business Services Key Issues Research

06 Feb 2024

Contributed by Lukas

In this episode of the “Business Excelleration®  Podcast,” what are global business services leaders focused on in 2024? What are their transfor...

2024 Procurement Key Issues Research

30 Jan 2024

Contributed by Lukas

How have the priorities of procurement leaders changed for 2024? What role will generative AI and technology overall play in helping procurement achie...

Finance Transformation at Pella

23 Jan 2024

Contributed by Lukas

How has Pella, one of the nation’s premier manufacturers of windows and doors, transformed its finance operations, creating one source of truth for ...

ERP Journey - Key Considerations for Success

09 Jan 2024

Contributed by Lukas

In this episode of the Business Excelleration®  - What are some best practices for companies considering a "best-in-class" or "best-i...

2023 SG&A Cost Study and Scorecard Highlights

12 Dec 2023

Contributed by Lukas

In this episode of the Business Excelleration® a discussion of The Hackett Group's new research, which details how difficult it has been for com...

ESG - How OneStream can support emerging global disclosure requirements

05 Dec 2023

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, in Europe, the U.S. and worldwide, mandatory reporting requirements for companies' envir...

Building Strategic Workforce Planning Capabilities

28 Nov 2023

Contributed by Lukas

An overview of findings from The Hackett Group’s new research into “Building Strategic Workforce Planning (SWP) Capabilities and Beyond,” a perf...

Reducing the Risk of Burnout in Business Services

07 Nov 2023

Contributed by Lukas

A discussion of new research from The Hackett Group which looks at how increasing workloads and little to no increases in budget or headcount have pus...

Generative AI and Finance

24 Oct 2023

Contributed by Lukas

What impact will generative AI have on the world of corporate finance? How can finance leaders get started using artificial intelligence to improve th...

Juniper Networks – The Journey to Digital World Class Global Business Services

10 Oct 2023

Contributed by Lukas

 In this episode of the Business Excelleration® Podcast, what does it take to create a Digital World Class Global Business Services organization? A ...

AI and IT

03 Oct 2023

Contributed by Lukas

 In this episode of the Business Excelleration® Podcast, how can IT organizations most effectively vet, evaluate, and integrate AI into their enterp...

Purchase-to-Pay Software Market Intelligence Research – Key Findings

26 Sep 2023

Contributed by Lukas

 In this episode of the Business Excelleration® Podcast, which Purchase-to-Pay software solutions provide the greatest level of value to companies? ...

Workforce Strategy: Leveraging Contract Staff and Managed Services

19 Sep 2023

Contributed by Lukas

How can IT organizations most effectively leverage contract staff and managed services? A discussion with two experts from The Hackett Group’s Techn...

Five Questions Every CFO Should Ask Their FP&A Leader

12 Sep 2023

Contributed by Lukas

In today’s challenging business environment, financial planning & analysis (FP&A) is playing a greater role than ever. How can CFO’s help ...

Responsible AI

05 Sep 2023

Contributed by Lukas

 As companies integrate artificial intelligence technology into their infrastructure, how can they do so responsibly? A discussion of what it means t...

Best Practices in Application Portfolio Optimization

29 Aug 2023

Contributed by Lukas

In the evolving world of application landscape, enterprises are faced with the need to constantly optimize technology platforms to achieve their busin...

Dynamics of a Fit-for-Purpose Cloud Model - Oracle's Perspective

22 Aug 2023

Contributed by Lukas

The final podcast in a five-part series on Oracle’s fit-for-purpose banking platform. This episode examines the critical aspects customers look for:...

3M – Digital Transformation in Purchase-to-Pay

15 Aug 2023

Contributed by Lukas

In 2022, 3M won a Digital Award from The Hackett Group for their digital transformation in purchase-to-pay. The Hackett Group Principal and Global Bus...

Digital World Class Procurement

08 Aug 2023

Contributed by Lukas

What sets Digital World Class® procurement organizations apart from their peers? A discussion with Principal Kurt Albertson, Senior Director Elizabet...

Digital World Class® Human Resources

01 Aug 2023

Contributed by Lukas

How do the world’s best human resources organizations manage to spend less, operate with fewer staff, yet deliver greater value to their companies? ...

Digital World Class® Technology

25 Jul 2023

Contributed by Lukas

Digital World Class® Technology organizations spend less, operate with fewer staff, yet deliver dramatically greater benefit to their organizations. ...

2023 Working Capital Survey

18 Jul 2023

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, a discussion of the key findings of the new Working Capital Survey, which examines the payabl...

Optimizing Intercompany Accounting: It’s harder than you think

11 Jul 2023

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, a discussion of the hidden complexities, potential pitfalls and proven best practices around ...

AI and HR

27 Jun 2023

Contributed by Lukas

How HR organizations can leverage artificial intelligence to drive efficiency and effectiveness within their organizations? A discussion with The Hack...

Digital World Class Finance

20 Jun 2023

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, finance costs are increasing for the first time in decades, driven by inflation and other unc...

Cargill – A Global Business Services Transformation Success Story

14 Jun 2023

Contributed by Lukas

The Hackett Group Senior Global Business Services Advisor Penny Weller talks with Cargill Global Business Services Leader Kim Skanson about the dramat...

AI and the Enterprise

06 Jun 2023

Contributed by Lukas

What’s the role for artificial intelligence in today’s enterprise? Where should IT leaders focus their efforts? A discussion with Global IT Adviso...

Sustainable Procurement

30 May 2023

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, a discussion of the objectives, challenges and developments in the world of sustainable procu...

How Finance Can Master Uncertainty

23 May 2023

Contributed by Lukas

How can finance can more effectively navigate the high levels of uncertainty and risk in today’s business environment? A discussion with The Hackett...

The Convergence of Enterprise Risk Management and Enterprise Performance Management

16 May 2023

Contributed by Lukas

A discussion of the convergence of enterprise risk management and enterprise performance management, and how companies are evolving their enterprise r...

IT Services Integration

09 May 2023

Contributed by Lukas

How can IT leaders more effectively integrate and manage the complex world of software and services offerings that make up their infrastructures? A di...

Employee Career Mobility

02 May 2023

Contributed by Lukas

Why is it critical for companies to focus on employee mobility in today’s business environment? What’s the payoff? What are some critical success ...

ChatGPT and the Enterprise

26 Apr 2023

Contributed by Lukas

What are the actual opportunities and limitations for the use of ChatGPT in today’s enterprise? On this episode of The Hackett Group’s Business Ex...

Customer-to-Cash Receivables Solutions – Market Intelligence Research

18 Apr 2023

Contributed by Lukas

Which customer to cash receivables solutions providers excel at delivering real value? Which offer the greatest breadth of capabilities? This episode ...

IT Transformation Leadership

11 Apr 2023

Contributed by Lukas

What’s required to succeed at IT transformation in today’s business environment? What key challenges do IT leaders face, and what common mistakes ...

HR and Today's Uncertain Labor Markets

04 Apr 2023

Contributed by Lukas

How are global economic changes likely to impact on the labor market over the next year or two, and how can HR be ready to respond? A discussion with ...

IT Best Practices for M&A

28 Mar 2023

Contributed by Lukas

In this episode of the Business Excelleration® Podcast, How can IT organizations can create greater synergy as part of the mergers and acquisitions p...

Optimizing HR’s Move to the Cloud

21 Mar 2023

Contributed by Lukas

What are the key factors driving HR’s move to the cloud? What should HR organizations consider as they embark on or continue their cloud journey. A ...

2023 IT Key Issues Research

14 Mar 2023

Contributed by Lukas

What projects are technology leaders prioritizing in 2023? What challenges do they expect to face? A discussion of findings from our 2023 IT Key issue...

Oracle’s Cloud-Based Solutions for Banking and Financial Services – Helping Companies Respond to Changing Consumer Expectations

14 Feb 2023

Contributed by Lukas

The Hackett Group Director Jay Ruffin discusses how Oracle’s fit-for-purpose cloud-based solutions for banking and financial services offer unique b...

2023 Enterprise Key Issues Research

07 Feb 2023

Contributed by Lukas

What priorities and challenges do companies expect to face in 2023? A discussion of findings from our 2023 Enterprise Key Issues research, with Associ...

IBM - Planning and Navigating Through an Economic Recession

31 Jan 2023

Contributed by Lukas

Adrien Cadman, Enterprise Performance Management Leader for IBM’s consulting practice in the UK and Ireland, discusses how FP&A teams can more e...

2023 Supply Chain Key Issues Research

24 Jan 2023

Contributed by Lukas

Highlights from our 2023 Supply Chain Key Issues research, with Principal, Supply Chain Business & Transformation Practice Josh Nelson and Associa...

2023 Human Resources Key Issues Research

19 Jan 2023

Contributed by Lukas

A discussion of finding from our newly-released 2023 HR Key Issues Research looking at challenges and opportunities for human resources in the coming ...

2023 Global Business Services Key Issues Research

17 Jan 2023

Contributed by Lukas

A discussion of key findings from our 2023 Global Business Services Key Issues research with The Hackett Group Global Business Services Advisor Penny ...