Glassix Spotlight
Episodes
From Support to Strategy: Jacob Eells on Redefining Customer Experience Leadership
23 Jan 2025
Contributed by Lukas
In this episode of The Glassix Spotlight, we’re joined by Jacob Eells, an award-winning CX leader and Customer Support Manager at CareScribe. With o...
Unconventional Engagement: Luke Jamieson on Redefining the Future of Work and CX
20 Nov 2024
Contributed by Lukas
Welcome to a dynamic episode of The Glassix Spotlight, where we’re joined by Luke Jamieson, a global leader in Customer and Employee Experience know...
Building Trust with CEHX: Aileen Day on Elevating Human Experience in Business
06 Nov 2024
Contributed by Lukas
Welcome to an inspiring episode of The Glassix Spotlight, where we dive into the world of Customer, Employee, and Human Experience (CEHX) with Aileen ...
Purpose-Driven CX: Leslie Pagel’s Approach to Human-Centric Innovation
26 Sep 2024
Contributed by Lukas
Welcome to an enlightening episode of the Glassix Spotlight, where we explore the fusion of purpose and data in customer experience with Leslie Pagel,...
Evidence-Based Excellence: Karl Sharicz’s Strategic Approach to CX Mastery
19 Sep 2024
Contributed by Lukas
Welcome to an insightful episode of the "Glassix Spotlight," where we dive deep into the world of customer experience with Karl Sharicz, a p...
Closing the Customer Knowledge Gap: Insights from Eckhart Boehme
09 Sep 2024
Contributed by Lukas
Welcome to a thought-provoking episode of the "Glassix Spotlight," where we explore the crucial topic of closing the customer knowledge gap ...
Data-Driven Dynamics: Patty Soltis’s Approach to Transformative CX
28 Aug 2024
Contributed by Lukas
Welcome to a captivating episode of the "Glassix Spotlight," where we explore the transformative power of data-driven customer experience st...
Harnessing EI for Superior Customer and Employee Experiences with Sandra Thompson
20 Aug 2024
Contributed by Lukas
Welcome to an enlightening episode of the "Glassix Spotlight," where we explore the pivotal role of emotional intelligence in reshaping cust...
Leading change by building trust with Mark Slatin, CCXP
22 Jul 2024
Contributed by Lukas
Welcome to a very special episode of the "Glassix Spotlight," where we delve into the art and science of crafting superior customer experien...
Mastering Digital Transformation in Customer Experience: Masterclass with Andrew Carothers
22 Jun 2024
Contributed by Lukas
Welcome to a very special episode of "Glassix Spotlight," where we explore the transformative strategies for enhancing customer engagement a...
Gregorio Uglioni: Harnessing Human-Centric Strategies for Global Business Transformation
19 Jun 2024
Contributed by Lukas
Welcome to a special edition of "Glassix Spotlight," where we delve into the art of leading business and digital transformation with a focus...
Leading Change in Customer Experience: Strategies from Ricardo Araújo
05 Jun 2024
Contributed by Lukas
Gear up for an enlightening episode of "Glassix Spotlight" featuring Ricardo Araújo, a seasoned expert in B2B customer experience and techn...
Bonnie Chase on Enhancing AI-driven CX in B2B SaaS
21 May 2024
Contributed by Lukas
Prepare for a groundbreaking episode of "Glassix Spotlight" with Bonnie Chase, the visionary Senior Director of Service Product Marketing at...
The Power of Conversational AI in Customer Experience: A Talk with Cathal McCarthy
15 May 2024
Contributed by Lukas
Join us on this enlightening episode of "Glassix Spotlight" as we engage with Cathal McCarthy, a seasoned GTM executive leader whose impactf...
Crafting Distinction in a Crowded Market by Delivering Stellar CX: Insights from Scott McKain
10 May 2024
Contributed by Lukas
Welcome to a special edition of "Glassix Spotlight" where we delve into the art of standing out in competitive environments with Scott McKai...
Harmonizing Business Success: Olga Potaptseva's Blueprint for Customer-Centric Triumph
15 Apr 2024
Contributed by Lukas
Tune into this exciting episode of the Glassix Spotlight as we explore the transformative world of Customer Experience with Olga Potaptseva, a preemin...
Navigating the AI Frontier in Customer Experience: A Talk with Steve Hazelton
11 Apr 2024
Contributed by Lukas
In this compelling episode of Glassix Spotlight, we're joined by Steve Hazelton, CEO and Head of Product at Sturdy, who is at the cutting edge of ...
Empowering Connections: Joseph W. DiNatale, Jr.'s Masterclass on Building Winning Contact Centers
26 Mar 2024
Contributed by Lukas
In today's episode of the Glassix Spotlight, we're honored to feature Joseph W. DiNatale, Jr., a luminary in the realm of contact center opera...
Heart & Science of CX: Stacy Sherman’s Blueprint for Authentic Customer Connections
22 Mar 2024
Contributed by Lukas
Today, we're thrilled to have Stacy Sherman, a true trailblazer in the CX space! For over two decades, Stacy has been at the forefront of creatin...
Revolutionizing CX with Empathy and AI: A Deep Dive with Dr. Hui Wu-Curtis
12 Mar 2024
Contributed by Lukas
Dive into an enlightening conversation on Glassix Spotlight with Dr. Hui Wu-Curtis, the visionary CEO of SupportU, as we explore the transformative po...
Strategizing Success: Peter Ryan's Global Vision for CX and BPO Evolution
21 Feb 2024
Contributed by Lukas
Join us on Glassix Spotlight as we delve into the world of Business Process Outsourcing (BPO) with Peter Ryan, a global authority on CX delivery model...
Navigating the New Wave: Kate Bradley Chernis on Startups, Gen AI, and the Future of Customer Relations
21 Feb 2024
Contributed by Lukas
In this exciting episode of the Glassix Spotlight, we’re chatting with Kate Bradley Chernis, the mastermind behind Lately.AI, and a force to be reck...
Crafting Tomorrow: Simon Kriss' Blueprint for AI-Driven Customer Experiences
05 Feb 2024
Contributed by Lukas
Today, we're honored to host Simon Kriss, Australia's foremost thought leader in the realm of CX and AI. Simon, renowned for his groundbreakin...
Future-Proofing CX: Blake Morgan's Vision of AI-Enhanced Experiences
29 Jan 2024
Contributed by Lukas
In this enlightening episode of "Glassix Spotlight," we are honored to host Blake Morgan, AKA The Queen of Customer Experience. Blake, an ac...
Mastering Customer Experience: Maurice FitzGerald on the AI Transformation
22 Jan 2024
Contributed by Lukas
In this engaging episode of "Glassix Spotlight," we're thrilled to explore the evolving world of customer experience & AI with no ot...
Contact Centers Transformed: Neal Topf on the AI Revolution in Customer Experience
14 Jan 2024
Contributed by Lukas
In this captivating episode of "Glassix Spotlight," we're excited to dive into the dynamic world of customer experience with Neal Topf, ...
The Evangelist's Playbook: Udi Ledergor on Revolutionizing CX Through Marketing Mastery
07 Jan 2024
Contributed by Lukas
Join us in this engaging episode of "Glassix Spotlight" as we welcome Udi Ledergor, the Chief Evangelist at Gong. Udi's remarkable journ...
Championing Success: Mary Poppen on Transforming Customer and Employee Experiences
02 Jan 2024
Contributed by Lukas
In this inspiring edition of "Glassix Spotlight," we are honored to host Mary Poppen, a trailblazing leader in customer success and employee...
Leadership in the Era of Customer Experience: A Masterclass with Lior Arussy
17 Dec 2023
Contributed by Lukas
Welcome to another enlightening episode of “Glassix Spotlight,” where we delve into the dynamic world of customer experience and leadership with o...
Scaling Success: Emilia D'Anzica on Fueling Revenue Growth Through CX Excellence
10 Dec 2023
Contributed by Lukas
Step into the world of customer success with Emilia D'Anzica on this inspiring episode of “Glassix Spotlight.” As the founder and managing par...
Anticipating Needs: The Rise of Predictive Support in the AI Era – A Conversation with Jim Iyoob
01 Dec 2023
Contributed by Lukas
Get ready for an eye-opening episode of "Glassix Spotlight" with the one and only Jim Iyoob, the mastermind behind some of the most successf...
The Art of Memorable Service: A Conversation with Adrian Swinscoe
23 Nov 2023
Contributed by Lukas
Join us in this engaging edition of "Glassix Spotlight," where we sit down with the indomitable Adrian Swinscoe, a sage in the sphere of cus...
A Talk with Steve Towers: The Generative AI Revolution in CX
17 Nov 2023
Contributed by Lukas
In this must-hear episode of “Glassix Spotlight,” we venture into the transformative realm of Customer Experience (CX) with the trailblazing Steve...
In Conversation with Dan Gingiss: Elevating Customer Experience with Generative AI
13 Nov 2023
Contributed by Lukas
In this thrilling episode of “Glassix Spotlight,” we dive into the fascinating world of Customer Experience (CX) with Dan Gingiss, a renowned spea...
In Conversation with Nate Brown: Mastering the Art of Customer Experience Through Voice and Leadership
06 Nov 2023
Contributed by Lukas
In this exciting episode of “Glassix Spotlight,” we delve deep into the world of Customer Experience (CX) with Nate Brown, the visionary behind CX...
The Holistic Approach: Viewing CX Beyond Individual Interactions With Dennis Wakabayashi
30 Oct 2023
Contributed by Lukas
In this insightful episode of “Glassix Spotlight,” we take a holistic approach to customer experience (CX) with the global voice of CX, Dennis Wak...
Unraveling the CX Controversies with Lynn Hunsaker
20 Oct 2023
Contributed by Lukas
In this enlightening episode of “Glassix Spotlight,” we delve deep into the heart of customer experience controversies with none other than Lynn H...