Healthcare IT Today Interviews

Optum Real Delivers Clarity in Claims and Reimbursement

29 Dec 2025

Contributed by Lukas

The vision for Optum Real is to create real-time transparency between payers and providers in the moments of care that matter. Current AI technology, ...

IBM and enGen Collaborate to Eliminate Errors in Member Enrollment

26 Dec 2025

Contributed by Lukas

According to research by enGen, a healthtech company that serves payers and providers with automated solutions, they found that each error in member ...

Sound Physicians’ Rapid Pivot: Why APIs Won the Day for CharmHealth

24 Dec 2025

Contributed by Lukas

What do you do when your EHR vendor suddenly shuts down and you only have months to find a replacement? For Sound Physicians, that deadline sparked a ...

Billings Clinic on AI in Healthcare: Why Trust Beats Speed

22 Dec 2025

Contributed by Lukas

Everyone talks about AI fixing documentation. But the real story is whether patients and clinicians will trust it enough to use it every day.In this i...

What Drives EHR Innovation in Prescription Management and How Technology Can Help

19 Dec 2025

Contributed by Lukas

Few patients take a paper prescription down to the local pharmacy any more. The modern era of prescribing is shockingly complex and getting more so, a...

Making AI and NLP Affordable and Trusted in Health Care

17 Dec 2025

Contributed by Lukas

emtelligent offers a variety of AI-based services in health care. In a recent interview at the HLTH conference with Tim O’Connell, MD, Co-Founder an...

RapidClaims’ LLM-Powered RCM Solution Seeks Truth in Billing & Fewer Denials

15 Dec 2025

Contributed by Lukas

Although providers and payers feel like they're engaged in an epic, ongoing battle over claims, Abhinay Vyas, Co-Founder and Chief Data Officer at...

Leveraging Unstructured Data to Improve Care and Reimbursement at PointClickCare

12 Dec 2025

Contributed by Lukas

PointClickCare is a major EHR service with a 25-year history, originally focused on post-acute care settings such as skilled nursing and assisted livi...

Making Sure a Physician Advisory Program Improves Both Care and ROI

10 Dec 2025

Contributed by Lukas

Physician advisory programs, which educate clinicians in peer-to-peer fashion, are growing in several ways. This video at the AHIMA Annual Conference ...

eClinicalWorks Analytics Dramatically Reduce FQHC No-Shows

08 Dec 2025

Contributed by Lukas

T.H.E. Clinic, a federally qualified health center serving a low-income communmity in Los Angeles, recently reduced missed patient visits ("no-sh...

Tight Collaboration Between Vyne Medical and Client Drives Continuous Improvement

05 Dec 2025

Contributed by Lukas

AI has proven itself as a way to remove the burden of scanning, identifying, and uploading information. For Nemours Children's Health, AI solution...

From Ambient Voice Documentation to Care Partner at Heidi

03 Dec 2025

Contributed by Lukas

Although ambient voice transcriptions driven by AI are seeing widespread adoption in healthcare institutions, only 20%-40% of clinicians adopt it in e...

Making RCM Part of the Clinical Interview

01 Dec 2025

Contributed by Lukas

Dr. Mike Gao, President of Smarter Technologies, says that the distinction between clinical care and revenue cycle management (RCM) was a historical d...

Hyro Sees Health System Call Centers as Potential Revenue Generators

28 Nov 2025

Contributed by Lukas

Hyro's Responsible AI Agent platform enables health systems to safely automate patient workflows and conversations across key channels such as cal...

Achieving Patient-Centered Excellence Through Process Improvement

26 Nov 2025

Contributed by Lukas

Thibodaux Regional Health System, a Louisiana health system with both a hospital and clinics, has focused on process improvement to pursue what they c...

Innovation at Community Health Centers in America

24 Nov 2025

Contributed by Lukas

Community health centers make up the largest primary care network in the U.S. health care system, serving 1 out of 7 Americans—and in rural areas, 1...

Healthcare Billing Complexities Call For Consistency and AI Support

21 Nov 2025

Contributed by Lukas

Reimbursements in health care have gotten more complex with the growing importance of risk-based, value-based plans and behavior change. In this video...

How Oracle Is Bringing Retail Supply Chain Lessons to Healthcare

19 Nov 2025

Contributed by Lukas

[SPONSORED] Empty shelves in a hospital aren’t just an inconvenience—they can delay care. Other industries solved this problem years ago with pred...

Time Saving Features in eClinicalWorks That Help Clinicians Be More Efficient

17 Nov 2025

Contributed by Lukas

In a recent interview at the eClinicalWorks National Conference, Josh Baker, Operations Manager at Orthopaedic Institute of Ohio, reports on some time...

Clinician Surveys and EHR Workflow Improvements Drive Improved Satisfaction and Efficiency

13 Nov 2025

Contributed by Lukas

Our recent interview was all about measurements. The Wooster Community Hospital Health System in Wayne County, Ohio achieved a 20% improvement in thei...

Moving Health Care Providers Away from Paper Checks to Automated Payments

11 Nov 2025

Contributed by Lukas

Every organization—large and small—can benefit from automating payments versus printing, signing, and sending paper checks. ECHO is helping health...

Oracle Health’s AI Bet and Why Playing Nice Matters

06 Nov 2025

Contributed by Lukas

[SPONSORED] Every vendor is talking about AI—but who’s actually making it work in healthcare? At the Oracle Health Summit, we pressed Seema Verma ...

A Rural Hospital Embedded in the Community Benefits from a Consolidated EHR

04 Nov 2025

Contributed by Lukas

Morris Hospital and Healthcare Centers is quite small: an independent, rural system of clinics including an 89-bed hospital. Yet the system is the lar...

AI Scribes: Why Mental Space Matters More Than Minutes

30 Oct 2025

Contributed by Lukas

Everyone’s talking about how AI scribes save clinicians time. But what if the bigger win isn’t the clock—it’s the relief of finally walking ou...

Benefits of Outsourcing and AI in Revenue Cycle Management

28 Oct 2025

Contributed by Lukas

As healthcare gets more complex, revenue cycle management has gotten more complex as well as it becoming more difficult to find high quality RCM staff...

Fownd Builds an Automated Scribe for Physical Therapy From the Ground Up

23 Oct 2025

Contributed by Lukas

Fownd is a young company creating an ambient voice recording solution to document evaluations, assessments, and plans for physical therapists. Visits...

A Look at Epic and Interoperability with Rob Klootwyk and Matthew Eisenberg

21 Oct 2025

Contributed by Lukas

Rob Klootwyk, Director, Interoperability at Epic, and Matthew Eisenberg, M.D., Associate Chief Medical Information Officer at Stanford Health Care, of...

A Sit Down with Acentra Health's Leader, Todd Stottlemyer

16 Oct 2025

Contributed by Lukas

In this video, Todd Stottlemyer, CEO at Acentra Health, sets forth new initiatives at his company and his own views on leadership.Acentra Health recen...

CharmHealth's Bet: Research, Slack-Style Tools, and Physician Practice Loyalty

14 Oct 2025

Contributed by Lukas

[SPONSORED] Most EHR talk starts and ends with features. But what happens when an EHR tries to be a community hub, a research lab, and a partner for b...

Staffing, Outsourcing, and the Digital Workforce with Ray Lowe and HCTec

09 Oct 2025

Contributed by Lukas

Staffing at health care providers, especially for IT, is being challenged on many fronts. Inflation is up while Medicaid has been significantly cut. N...

Honing in on Key Data with Concord Technologies

07 Oct 2025

Contributed by Lukas

A ten-year investment by Concord Technologies in AI is paying off in major enhancements to their platform. In addition to health care data exchange—...

Making Data Useful to the Patient - Individual Access

02 Oct 2025

Contributed by Lukas

Modern health care is predicated on helping patients, as well as providers, make effective use of patient data. To do so requires access, identity ver...

Think You’re Ready to Scale Globally? Watch This First

30 Sep 2025

Contributed by Lukas

Plenty of digital health companies think they’re built for international expansion—until they hit a wall. It’s rarely just compliance or languag...

No More Bolt-Ons: Oracle Bets on an Open, AI-First EHR

23 Sep 2025

Contributed by Lukas

Ever wonder why EHRs seem stuck in the past—built for billing, patched with add-ons, and painful for clinicians? Oracle Health has taken a different...

An Update on Epic MyChart with Taylor Seale During Epic UGM

15 Sep 2025

Contributed by Lukas

As Epic has been one of the prominent EHR in the United States for years, its MyChart portal is used by more than 195 million patients (including prob...

RAC Audit Insights from ChartRequest

12 Sep 2025

Contributed by Lukas

We chatted with Kerry Saylor, Director of Client Services at ChartRequest.  In this short video, Saylor talks about ChartRequest's efforts in the...

Risk Adjustment Insights from RAAPID

10 Sep 2025

Contributed by Lukas

In this brief video, we ask David Rosenfeld, VP, Sales at RAAPID, what RAAPID is talking about at the RISE West conference.  No surprise he offered a...

SoundHealth's SONU Device Relieves Congestion

08 Sep 2025

Contributed by Lukas

This video is an in-depth exploration of a headband named SONU from SoundHealth, which relieves congestion through stimulation of the nasal cavities. ...

How League is Driving Towards a N of 1 in Healthcare

05 Sep 2025

Contributed by Lukas

Personalization in healthcare often stops at broad labels like “diabetic” or “post-op patient.” But what if every person’s care prompts were...

FaceTec Introduces a Whole New Dimension into Authentication and Security

29 Aug 2025

Contributed by Lukas

FaceTec is so confident in its face verification technology that it launched a Spoof Bounty Program to challenge anyone to bypass its system with a Sp...

LogicSource Brings Purchase Optimization to Health Care

27 Aug 2025

Contributed by Lukas

Health care wastes money right and left on purchases, and needs efficiency more than ever, according to Dave Pennino, Founder and CEO at LogicSource. ...

A Look at BridgeLink's Fork of the Open Source Mirth Connect

25 Aug 2025

Contributed by Lukas

Recently, NextGen decided to move Mirth from their previous open source and commercial license to a now purely commercial license.  Considering the b...

Scaling Securely: HIPAA-Compliant Hosting for High-Growth Healthcare

22 Aug 2025

Contributed by Lukas

To explore more of the ways that HIPAA compliant hosting and infrastructure has evolved and where it's at today, I sat down with Philip Palmer, D...

Health Rosetta Redesigns Health Plans From the Ground Up

18 Aug 2025

Contributed by Lukas

According to Dave Chase, Co-Founder at Health Rosetta, “every dysfunction in health care is codified in health care plans.” His company investigat...

Humanoid Robots Are the Key to Saving Steps and Time in Healthcare

15 Aug 2025

Contributed by Lukas

Maybe it's my inner nerd that can't resist learning about robots.  Plus, when a trusted friend told me that Diligent Robotics was on to somet...

Komodo Health Talks Real-World Data and The Importance of High-Quality Data

13 Aug 2025

Contributed by Lukas

In this interview, Julia Goebel, Chief Marketing Officer at Komodo Health, surveys the current state of health care data, the importance of high-quali...

Availity is Already Automating Prior Auths

06 Aug 2025

Contributed by Lukas

Russ Thomas, CEO at Availity, shares that 80% of the prior authorization requests made through the company’s Intelligent Utilization Management sol...

eClinicalWorks, Sunoh.ai, and healow Genie Combine to Reduce Workloads and Administrative Burden

04 Aug 2025

Contributed by Lukas

This video explores the ways in which a range of solutions from eClinicalWorks—including  eClinicalWorks healow Insights, their HEDIS module, their...

For Persivia, It Takes a Blend of AI Types to Address Value Based Care Efforts

01 Aug 2025

Contributed by Lukas

Mansoor Khan, like other health care transformers, wants AI to help clinicians “do the job better, faster, cheaper.” As CEO at Persivia, he recogn...

Survey Reveals Benefits of Sunoh.ai Medical Scribe

25 Jul 2025

Contributed by Lukas

Oak Orchard Health Center has been using the Sunoh.ai automated scribe, embedded with eClinicalWorks, for three months. In this interview, Chief Infor...

Access Healthcare and Smarter Technologies Applying AI to Revenue Cycle Management

23 Jul 2025

Contributed by Lukas

Access Healthcare, now part of Smarter Technologies, makes revenue cycle management (RCM) more accurate and cheaper by breaking the process into modul...

Gentle Roll-Out Wins Clinician Approval for Sunoh.ai EHR Documentation Assistant

21 Jul 2025

Contributed by Lukas

In this interview, Joao Fontoura, MD, Associate Medical Director and Director of Healthcare Informatics at Suncoast Community Health Centers, explains...

Transforming Healthcare Operations with Innovation and AI with Dell Technologies and AMD

18 Jul 2025

Contributed by Lukas

We start off the conversation talking about how you strategically prioritize your investment in AI and digital tools for operational improvements with...

Survey from Omega Systems Should Spur Investment in Healthcare Security

16 Jul 2025

Contributed by Lukas

In an industry where more than 50% of leaders consider it “inevitable” for a cyberattack to result someday in a patient fatality, cybersecurity ta...

MEDITECH Teams Up with Rivals to Address Interoperability in Canada

14 Jul 2025

Contributed by Lukas

What happens when EHR competitors actually work together? In this video, we dive into how MEDITECH is collaborating with rivals Epic and Oracle Health...

Can Digital Attachment Solve the Crisis of Unattached Patients? Akinox Says Yes!

11 Jul 2025

Contributed by Lukas

What’s your strategy for tackling care fragmentation and unattached patients? In this video, Akinox Chief Growth Officer Mark Casselman shares how h...

eClinicalWorks Reduces Behavioral Health Care Care Planning Documentation Ten-Fold

09 Jul 2025

Contributed by Lukas

In this interview, Megan Isham, Senior Manager of Clinical Systems at Mental Health Cooperative, explains the ways in which they are using eClinicalWo...

Why Suki Is Betting Big on Canada?

07 Jul 2025

Contributed by Lukas

Clinician burnout isn’t just a U.S. issue—and Canadian IT leaders are looking for scalable solutions that actually reduce documentation time. In t...

How Ontario Is Tackling Trust in Healthcare AI Scribes and Vendor Risk

04 Jul 2025

Contributed by Lukas

Clinicians aren’t asking for more AI—they’re asking for AI they can trust. In this video, OntarioMD CEO Robert Fox breaks down how their new Ven...

Sunoh.ai Increases Productivity and Reduces Burn-Out at Central Virginia Health Services

02 Jul 2025

Contributed by Lukas

Central Virginia Health Services knows how crucial it is to automate tasks at scale. According to Kimberly Ferguson, Director of Clinical Operations, ...

Xsolis and Beacon Health System Leverage Gen AI to Make Medical Necessity Reviews More Efficient

30 Jun 2025

Contributed by Lukas

AI is popping up everywhere in healthcare.  The problem is that there is a lot of vaporware out there which talks of leveraging AI, but hasn’t actu...

Therapixel's AI-Based Breast Cancer Detection Technology Now Integrated with RamSoft

27 Jun 2025

Contributed by Lukas

For a long time, the promise that artificial intelligence offered to radiology has been especially exciting. In this video, Thomas Bertinotti, Chief P...

The ROI of Online Patient Payments is Significant

25 Jun 2025

Contributed by Lukas

For many healthcare providers, outdated payment systems are causing unnecessary frustration for patients and staff. Plus, these archaic systems and pr...

Easing Regulation Through Workflow and Automation by Amitech

23 Jun 2025

Contributed by Lukas

This video shares an in production use case of an automation with well designed workflow, that overcomes many of the challenges faced by back-office o...

Doctors Are Finding Joy Again Thanks to the Right AI Tools

20 Jun 2025

Contributed by Lukas

[SPONSORED] Are AI scribes living up to their hype? Is interoperability finally improving the lives of patients and clinicians? In this video, we dig ...

MyHeartRisk Wins $10k from MeldRx FHIR Integration Contest

18 Jun 2025

Contributed by Lukas

Healthcare IT Today was happy to interview the contest winner to learn more about their solution.  Lim Bing Feng and Calvin Koay, Co-Founders of MyH...

How Online Booking Cut Call Center Costs and Improved Patient Experience for My Health Onsite

16 Jun 2025

Contributed by Lukas

[SPONSORED] Tired of clunky patient scheduling systems that frustrate users and overload your call center? This video breaks down how one healthcare o...

Inside eHealth 2025: Why Healthcare CIOs Should Pay Attention

13 Jun 2025

Contributed by Lukas

What happens when patients, startups, and policymakers all show up in the same room? You get real conversations that matter to health IT leaders—and...

Finding the Right Partner and Technology Made all the Difference for Delaware Sleep Disorder Centers

12 Jun 2025

Contributed by Lukas

Is your practice’s front desk still drowning in busywork? Learn how one organization tackled inefficiency head-on with smarter digital check-in, tar...

Seeking a Seamless Patient Experience at The Beryl Institute

09 Jun 2025

Contributed by Lukas

Russell Senger, Vice President of Community Development at The Beryl Institute, describes in this video the multiplicity of services focused on "...

Validating, Standardizing, and Accelerating Healthcare Applications on Mayo Clinic Platform

06 Jun 2025

Contributed by Lukas

The cornucopia of digital apps for healthcare administration, patient care, treatment, and optimization can be overwhelming, and the growth in AI rais...

Ambient Voice Accuracy Lies in the Details

04 Jun 2025

Contributed by Lukas

Terry Ciesla, Senior Vice President at ScribeEMR, explains in this video how various AI scribes can be evaluated on the basis on how well they handle ...

Upland Software's AI and APIs Provide Intelligent Workflow and Digital Faxing to Healthcare

02 Jun 2025

Contributed by Lukas

For most of us, a fax is just a way to get a document from one place to another. But Shawn Freligh, Senior Vice President & General Manager at Upl...

Ensuring Security in the Increasingly Complicated Healthcare File Transfer

30 May 2025

Contributed by Lukas

Secure file transfer is extremely complicated—particularly in health care, with the variety of data, sources, recipients, protocols, and regulations...

Working to Reduce Readmissions by Aligning Acute and Post-Acute Care in Preparation for CMS TEAM

29 May 2025

Contributed by Lukas

Both CMS and value-based healthcare systems are increasingly leveraging data and enhanced communication to transition patients out of acute care more ...

The FHIR Business Alliance (FHIRBall) Is Focused on Business Use Cases

27 May 2025

Contributed by Lukas

In this interview, two health care interoperability leaders make a strong case for the value of the FHIR Business Alliance. We hear about FHIR as a pa...

Stoltenberg and CTC Collaborate to Support FQHCs Move to Epic's EHR

26 May 2025

Contributed by Lukas

For 30 years, Stoltenberg Consulting has been providing consulting services and help desk support to hospitals and clinics. As explained in this int...

The Hidden Cybersecurity Threat Lurking on Your Physician’s Desk

23 May 2025

Contributed by Lukas

Hospitals rely on thousands of PCs to run daily operations, but how many of them are actually protected? In this interview, Brennen Reynolds, VP of Gl...

Cactus Applies Design Principles to Healthcare

22 May 2025

Contributed by Lukas

In this interview, Nat Carruthers, Head of Product at Cactus, discusses the opportunities for better design in the health care space. Change is hard a...

Today's Opportunities for AI Agents in Healthcare

20 May 2025

Contributed by Lukas

In this video, three tech leaders discuss the possibilities currently offered by AI agents in health care. Jason Warrelmann is Vice President of Healt...

How Dimensional Insight Helps Hospitals See Data-Driven Results Faster

19 May 2025

Contributed by Lukas

In this interview, Nora Lissy, VP of Healthcare Consulting & Implementation, and James Kirtley, Senior Software Engineer at Dimensional Insight, b...

Transforming Hospital Operations with Innovation and AI

15 May 2025

Contributed by Lukas

Discover how technology is reshaping hospital operations according to this panel of experts. Gain insights into workforce transformation strategies an...

IKS Health Handles the Tasks clinicians Get "Stuck With"

13 May 2025

Contributed by Lukas

IKS Health has analyzed the clinician's daily activities to uncover 16 tasks that clinicians get "stuck with" and that detract from thei...

Automated Information Extraction at Concord Technologies

12 May 2025

Contributed by Lukas

AI drives the automated intelligent document processing provided by the new Concord Connect platform from Concord Technologies, which debuted at ViVE ...

Why Understanding AI Risk Levels Matters to Altera Digital Health

09 May 2025

Contributed by Lukas

Not all AI in healthcare carries the same risk. Some applications can be deployed quickly with minimal oversight, while others—like clinical decisio...

CTG Shares Cybersecurity Insights to Strengthening the Healthcare Ecosystem

08 May 2025

Contributed by Lukas

According to Tom Niehaus, Executive Vice President at CTG, securing your own organization is not enough to prevent attacks. "You might do the bes...

Unleash Your Data Archives to Empower Your AI Efforts

06 May 2025

Contributed by Lukas

MediQuant, according CEO Jim Jacobs, is an "active archive" service, in business since 1999. With the growing importance of AI, MediQuant is...

Canon’s Vision for Patient-Centered Imaging: Less Stress, More Efficiency

05 May 2025

Contributed by Lukas

AI is everywhere in radiology—but is it actually making imaging better for clinicians and patients? In this interview, Dr. Ravi Bikram Shrestha, Gen...

CliniComp: A New Era EHR for Forward Looking Organizations

02 May 2025

Contributed by Lukas

In this video, Sandra Johnson, Senior Vice President of Client Services at CliniComp, positions the company's System as a Service (SYaaS) model as...

Strategy, Not Hype: Building a Zero Trust Hospital

01 May 2025

Contributed by Lukas

One of the most effective—and forward-thinking—frameworks healthcare organizations can embrace to bolster cybersecurity is called Zero Trust. But ...

Imaging Volumes Are Exploding. AI May Be the Only Way to Keep Up

01 May 2025

Contributed by Lukas

Radiology has always been ahead of the curve when it comes to adopting new technology—but what’s driving its rapid embrace of AI today? In this in...

Not More Meds, But the Right Meds at Clarest Health

28 Apr 2025

Contributed by Lukas

Many people are dealing with a medication mess. They get prescriptions from different specialties (neurology, cardiology, etc.), who are busy and can&...

Cutting Through the AI Hype: How Greenway Health Is Making AI Work for Clinics

25 Apr 2025

Contributed by Lukas

AI is making its way into EHRs, but how do we make sure it actually helps clinicians rather than adding more frustration? In this interview, David Coh...

The Role of AI in Medication Management

24 Apr 2025

Contributed by Lukas

Medication management is taking a big role in health care today and at HIMSS for several reasons. More medications are coming on the market, providing...

Current Trends in Impersonation Attacks and What to Do

22 Apr 2025

Contributed by Lukas

In this interview, we discuss the current state of cybersecurity in health care with a specific focus on impersonation attacks, featuring Ryan Witt, V...

Rackspace Healthcare Guides Customers Through Both Optimization and Innovation in the Cloud

21 Apr 2025

Contributed by Lukas

Rackspace Technology is one of most deeply rooted companies in the cloud space, having started many years before Amazon.com entered the market with S...

Smart Rooms Improving the Delivery of Care

18 Apr 2025

Contributed by Lukas

Northwell Health, a health care system based on the region in and around New York City, has implemented Smart TV and digital whiteboard solutions from...

CommonWell is Forging Ahead with Data Exchange and Patient Access

17 Apr 2025

Contributed by Lukas

The creation of the not-for-profit CommonWell Health Alliance in 2013 was a turning point for data use and interoperability in the U.S. health care ma...

AI Hype vs. Reality: PointClickCare’s Approach to Creating Trustworthy Tech

15 Apr 2025

Contributed by Lukas

PointClickCare isn’t just talking about AI—it’s proving its value. In this interview, Dean Slawson, VP of Advanced Technology, breaks down how t...

The Hospital Room of the Future: Better Care with Fewer Staff

14 Apr 2025

Contributed by Lukas

Virtual care at the bedside is more than just a convenience—it’s becoming a critical tool for hospitals facing staffing shortages and rising patie...