Herzog Podcast
Episodes
#67 Passion for the Customer: Understand the Customer's Needs and Priorities
30 Apr 2026
Contributed by Lukas
Josh Short, Director of Strategic Partnerships, talks about Understanding the Customer's Needs and Priorities. How attending the customers meetings, i...
#65 Safety Without Compromise: Know the Work, No Shortcuts, No Exceptions
20 Mar 2026
Contributed by Lukas
Nathan Waller, Deputy Project Manager, discusses Know the Work, No Shortcuts, No Exceptions. Being prepared and conducting a briefing that can challen...
#64 Make a Difference
27 Feb 2026
Contributed by Lukas
Joe Stephens, Vice President of Estimating, discusses Make A Difference. Say what you mean, do what you say, show up and make a difference and how ...
#64 Step Up
24 Oct 2025
Contributed by Lukas
Gordon Morales, Project Manager for National Construction, shares how during a potential tragic event, Stepping Up meant creating a plan and taking ac...
#63 Get Your Mind Right
17 Oct 2025
Contributed by Lukas
Doug Bourne, General Manager TEXRail, reminds us that Getting Your Mind Right is spelled out in the Culture Playbook. Review this when needed, create ...
#62 R Factor Skillset
03 Oct 2025
Contributed by Lukas
Tod Byrd Sr. Director of Commuter/Intercity Rail talks about the challenges of receiving difficult news and how deploying the R Factor Skillset (Press...
#60 Personal Journey First
22 Aug 2025
Contributed by Lukas
In this episode, David Lucas, Vice President of Track/Infrastructure Maintenance, shares how making the Journey to Excellence a personal journey first...
#59 The R-Factor Mindset
21 Feb 2025
Contributed by Lukas
Chris Comer discusses the R-Factor Mindset and what gives us the starting point to effectively leverage E+R=O. It starts with understanding we do n...
#58 Passion for the Customer- Serve the customer or support someone who does
11 Oct 2024
Contributed by Lukas
Scott Norman, Executive Vice President of Construction, talks about how demistrating compassion is an example of how our teams can deliver an exceptio...
#57 Power of the Team: Understand the customers needs and priorities.
04 Oct 2024
Contributed by Lukas
In this Herzog Fast Track, Warren Hallam, Senior Vice President of Field Operations discusses how his team's passion for the customer turned a concer...
#56 Power of the Team - Work together. Ask for help. Give help.
27 Sep 2024
Contributed by Lukas
In this Herzog fast track, Troy Elbert, Senior Vice President of Quality Assurance and Rail Detection, discusses how learning to work together, asking...
#55 Power of the Team: Take the time to listen and communicate
20 Sep 2024
Contributed by Lukas
Craigi Ebersold, Senior Vice President of Pursuits & Development describes how investing the time to listen and communicate aided in developing a str...
#54 Power of the Team- Bring the best version of yourself.
13 Sep 2024
Contributed by Lukas
Deron Haptonstall, Vice President of Major Infrastructure, discusses how Power of the Team can have a positive impact on our partners and clients.
#54 Safety Without Compromise: If you see something say something.
06 Sep 2024
Contributed by Lukas
George Williams, Senior Vice President of Enterprise Assets, talks about saftey without compromise. If you see something say something. How acting on ...
#53 Safety without Compromise: Know the Work. No Shortcuts. No Exceptions.
30 Aug 2024
Contributed by Lukas
Mickey Tomlin discusses safety without compromise and the need to shut down the work to take a look to identify hazards throughout the day.
#52 Safety Without Compromise: Own Your 20 Square Feet
23 Aug 2024
Contributed by Lukas
August 2024- Ben Christian, President of Energy, reflects on how everyone is a builder of culture. There is no such thing as a culturally neutral atti...
#51 R3 Step Up
21 Jun 2024
Contributed by Lukas
Kevin Day describes two opportunites to Step Up as leaders.
#50 R2: Get Your Mind Right
14 Jun 2024
Contributed by Lukas
Norm Jester discusses examples of the mindset needed to face events and challenges.
#49 R1: Press Pause
07 Jun 2024
Contributed by Lukas
Derek Bell discusses the courge and confidence to press pause in order to gain clairty and confidence when working on assignments.
#48 Ballast Systems Specialists
19 Apr 2024
Contributed by Lukas
February 2024, Ryan Crawford provides insight into the vital role that our Ballast Systems Specialists play in Passion for the Customer.
#47 Data Center Relocation: We Over Me
05 Apr 2024
Contributed by Lukas
February 2024, Travis Rollings describes the process of moving millions of dollars of hardware and complex systems in under 48 hours in a recent data ...
#46 Unfamiliar Work, Unparalleled Results
29 Mar 2024
Contributed by Lukas
February 2024, Dave Friehl shares a story of Power of the Team that illustrates the achievement of truly unparalleled results.
#45: Community Impact
15 Mar 2024
Contributed by Lukas
Deron Haptonstall reminds us of how Safety Without Compromise impacts the community we serve.
#44: Make the Drive
08 Mar 2024
Contributed by Lukas
Bruce Marinchek discusses the impact of the Herzog Culture on a new member of the Estimating Department.
#43: 40 Years of First-hand Experience
01 Mar 2024
Contributed by Lukas
Jeff Davison shares perspective and wisdom on living the Herzog Culture.
#42: The Herzog Way
08 Feb 2024
Contributed by Lukas
HRSI leaders provide a historical context and understanding of multiple experiences that demonstrate how Passion for the Customer is the foundation fo...
#41: Onboarding
05 Feb 2024
Contributed by Lukas
Shanda Durbin and Heidi Sweeney, from our Human Resources team, share how their team has made strategic changes to internal processes and training to ...
#40: An Event
01 Feb 2024
Contributed by Lukas
Chris McArdle recounts a recent event their team faced and the steps they took to Understand the customer's needs and priorities.
#39: Delegate and Coach
30 Jan 2024
Contributed by Lukas
Ed Byers reminds us to consider how we can delegate and coach to help support the growth of other members of our team.
#38: Listening and Mentoring
25 Jan 2024
Contributed by Lukas
Shea Ridge and Daryl Uejo highlight how listening and mentoring is helping their team Make Each Other Better.
#37: Best Version of Ourselves
23 Jan 2024
Contributed by Lukas
Jonathan Sagle shares a recent example of bringing the best version of ourselves everyday.
#36: Press Pause
18 Jan 2024
Contributed by Lukas
Brian Hadley reminds us that if we don't know the work, it is our responsibility to Press Pause and find someone to help us know the work.
#35: We All Effect Someone
16 Jan 2024
Contributed by Lukas
Brian Hadley shares the importance of Owning Our 20 Square Feet and how we all impact someone.
#34: Once In A Lifetime Opportunity
11 Jan 2024
Contributed by Lukas
Gilberto Milgarejo and Jon Schlegel discuss the NFL Draft and how the KC Streetcar team lived the Herzog Culture Playbook.
#33: What It Means
09 Jan 2024
Contributed by Lukas
Chris Blewett shares about the transition from Installation to Operations.
#31: Bus Substitution at CTRail
04 Jan 2024
Contributed by Lukas
Tom McCarthy discusses predictable events during a lasting service interruption.
#32: Connection of Character & Culture
04 Jan 2024
Contributed by Lukas
J.C. Brummond shares how the Herzog Culture Playbook is being noticed by industry leaders.
#30: Installation to Operations
28 Dec 2023
Contributed by Lukas
Jake Herzog explains the 'shoulder in the flywheel' effort that must be taken to fulfill our mission of creating a Perpetual Herzog.
#28: No Shortcuts within Highway/Asphalt Paving
21 Dec 2023
Contributed by Lukas
March 2023, A customer describes what No Shortcuts means for area drivers.
#27: PTC Installation in Montana
19 Dec 2023
Contributed by Lukas
Stacy Walden recounts a boom truck incident and safe outcome.
#26: Collaboration at Rail Runner Express
19 Dec 2023
Contributed by Lukas
Kevin Merlo describes understanding the customer's needs and priorities.
#25: Relentless Leadership Peer Groups
24 Mar 2023
Contributed by Lukas
This episode's guests are Doug Borne, GM at TRE; Scott Walker, Deputy Project Manager at Silverline; Jim Hanlon, President of Herzog Technologies; But...
#24: Exceptional Customer Experience
17 Mar 2023
Contributed by Lukas
This episode features Jerry Scott, SVP of Operations; Ryan Crawford, VP of Ballast Operations and Railcar Leasing; and Alex McClain, VP of marketing (...
#23: Ask for Help, Give Help
10 Mar 2023
Contributed by Lukas
This episodes guests are Chris Blewett and Rayanne Robertson. Chris is the Assistant Vice President for Special Projects. RayAnne is the Proposal Mana...
#22: Using the Culture Playbook
06 Jan 2023
Contributed by Lukas
This episode's guests are David Lucas, Mike Chavez, and Andy Ahumada, all from Metrolink.
#21: We Deliver Elite Results
09 Dec 2022
Contributed by Lukas
This episode's guests are Travis Rollings, Vice President of System Services, and Jim Hanlon, President of Herzog Technologies.
#20: We Get It Done
11 Nov 2022
Contributed by Lukas
General Manager of TRE Tod Byrd Sr. and TRE Operations Manager Sran Sriyaranya join the podcast for the first time with David Trichel.
#19: "We Over Me" Mindset
28 Oct 2022
Contributed by Lukas
Support Operations Manager Audrey Wiegref joins David Trichel to discuss how her and the support staff apply the standard Power of the Team.
#18: Own Your 20 Square Feet
14 Oct 2022
Contributed by Lukas
David Trichel sits down with Safety Director Brian Hadley to discuss in detail how the safety standards keep employees out of harm's way.
#17: Installation to Operations
23 Sep 2022
Contributed by Lukas
Herzog CEO Brad Lager sits down with Focus 3 CEO Tim Kight to review Year One of Herzog's Journey to Excellence.
#16: Activating Safety Without Compromise
26 Aug 2022
Contributed by Lukas
Trent Newton, Safety Director of National Construction, and Chris Comer, Director of Safety Coordination discuss and clarify the behaviors, strategies...
#15: Clarify, Communicate, and Coach
15 Jul 2022
Contributed by Lukas
Deron Haptonstall joins Ben Christian and David Trichel to discuss his efforts and what's working to communicate the culture to employees, subcontract...
#14: Navigate the Challenging Events
08 Jul 2022
Contributed by Lukas
Three leaders from Albuquerque, NM—Kevin Merlo, Chris Blewett, and Jacob Van Malden—discuss using the R Factor to navigate some incredibly difficu...
#13: Take Care of Each Other
17 Jun 2022
Contributed by Lukas
Mickey Tomlin, Nicole English, Scott Walker, and Kacey Layman discuss how they've been using the Culture Playbook with their team and partners.
#12: Relentlessly Pursue Excellence
27 May 2022
Contributed by Lukas
Glen Dargy and Jim Hanlon from Herzog Technologies talk about how they use the Culture Playbook to lead more effectively.
#11: Get 1% Better Every Day
20 May 2022
Contributed by Lukas
DJ Stillwell, Ben Christian, and David Trichel talk about finding ways to improve in both his professional and personal life.
Fast Tracks #5: Own Your 20 Square Feet
28 Apr 2022
Contributed by Lukas
Fast Tracks #9: Herzog's Professional Family
28 Apr 2022
Contributed by Lukas
Fast Tracks #18: We Deliver an Exceptional Customer Experience
28 Apr 2022
Contributed by Lukas
Fast Tracks #26: We Deliver Elite Results
28 Apr 2022
Contributed by Lukas
Fast Tracks #1: What Is Culture and Why Is It Important
28 Apr 2022
Contributed by Lukas
#10: The Journey Update
13 Jan 2022
Contributed by Lukas
Brad Lager, Tim Kight, Ben Christian, and David Trichel review the first few months of training across the organization.
#9: The Power of Alignment
06 Jan 2022
Contributed by Lukas
Ryan Van Meter and Shanda Durbin discuss how the Culture Playbook permeates through and beyond the organization.
#8: Use the System
17 Dec 2021
Contributed by Lukas
Max Lafferty and Ben Christian discuss the impact of consistent application of E+R=O in both their professional and personal lives.
#7: Manage the R
10 Dec 2021
Contributed by Lukas
Scott Norman and Ryan Van Meter discuss managing their response with the outcome in mind.
#6: Legacy
02 Dec 2021
Contributed by Lukas
Tim Kight has a conversation with Jeff Davison and Eric Bruder about the culture Bill Herzog created and the legacy he left behind.
#5: Pursuit of Excellence
24 Sep 2021
Contributed by Lukas
Brad Lager and Tim Kight discuss the fourth and final belief of Herzog's Culture Playbook—Pursuit of Excellence. The behaviors driven by that belief...
#4: Passion for the Customer
17 Sep 2021
Contributed by Lukas
Brad Lager and Tim Kight discuss the third belief of Herzog's Culture Playbook—Passion for the Customer. The behaviors driven by that belief are 1) ...
#3: Power of the Team
10 Sep 2021
Contributed by Lukas
Brad and Tim discus the second belief, Power of the Team, and what that means at Herzog. If every person acts in alignment with the behavior standards...
#2: Safety Without Compromise
03 Sep 2021
Contributed by Lukas
Brad and Tim discuss the first belief of Herzog's Culture Playbook—Safety Without Compromise—and the behaviors driven by that belief: Own your 20 ...
#1: Welcome to the Journey
22 Aug 2021
Contributed by Lukas
Chairman and CEO Brad Lager introduces Herzog's Culture Playbook. Joining him is Tim Kight, founder and CEO of Focus 3, who worked with Brad and the s...