Hospitality Strategy Lab with Jason Littrell
Episodes
AI as a Pressure Test
30 Apr 2026
Contributed by Lukas
Ashley explores the difference between outsourcing your judgment to AI and using it to pressure-test your thinking, with a practical framework for hos...
The Quiet Exit
31 Mar 2026
Contributed by Lukas
Ashley breaks down why the best people in hospitality leave without warning, and what operators can do to stop losing the people they need most. http...
NYC Hospitality Law: HR, Paperwork & Growth Strategies with David Helbraun
27 Mar 2026
Contributed by Lukas
Jason Littrell sits down with David Helbraun, a hospitality law expert, to break down the legal challenges that restaurant owners face in NYC and beyo...
Why We Buy: The Neuroscience of Pricing with Dr. Kai-Markus Mueller
24 Mar 2026
Contributed by Lukas
Ever wonder why you buy what you buy? Jason sits down with behavioral scientist Dr. Kai-Markus Mueller to explore the fascinating intersection of cons...
“Win the Morning” Strategy with Spread Bagelry CEO Tom Selementi
23 Mar 2026
Contributed by Lukas
Jason sits down with Tom Selementi, CEO of Spread Bagelry, to discuss how a strong morning strategy can set the tone for team performance and customer...
Why Most Hospitality Tech Fails (with Matt Wallaert)
18 Mar 2026
Contributed by Lukas
Jason sits down with behavioral scientist Matt Wallaert to unpack why most hospitality technology fails, not because of features, but because operator...
Luxury Hospitality Secrets: Chef Franck Desplechin on Leadership, Guest Experience & Mystery Audits
17 Mar 2026
Contributed by Lukas
Welcome back to the Hospitality Strategy Lab Podcast, hosted by Jason Littrell. In this episode, Jason sits down with Franck Desplechin, founder of I...
Restaurant Startup Legal Guide: NYC Hospitality Lawyer Rob Ontell on Leases, Compliance & Avoiding Costly Mistakes
16 Mar 2026
Contributed by Lukas
Welcome back to the Hospitality Strategy Live Podcast, hosted by Jason Littrell. In this episode, Jason sits down with Rob Ontell, founder of Ontell ...
Joe Mikulich on the Future of Las Vegas Dining, Guest Experience, and Restaurant Operations
09 Mar 2026
Contributed by Lukas
Welcome back to the Hospitality Strategy Lab Podcast, hosted by Jason Littrell. In this episode, Jason sits down with Joe Mikulich to explore the real...
[Mistakes Were Made] Do Not Pass Go — Fraud, Bankruptcy, Drained Bank Accounts, and Building Something Better
05 Mar 2026
Contributed by Lukas
🎙️ MISTAKES WERE MADE — Special Series on Hospitality Strategy Lab The heaviest episode of the series. Shawn Soole has opened bars twice in Vi...
[Mistakes Were Made] Don't Trust the Dream — A 4-State Launch Disaster and the F. Scott Fitzgerald Granddaughter
05 Mar 2026
Contributed by Lukas
🎙️ MISTAKES WERE MADE — Special Series on Hospitality Strategy Lab Two stories about what happens when passion blinds you to business reality....
[Mistakes Were Made] The Day You Learn Your Place — A Million-Dollar Disaster, a Doombox, and the GM Who Got Fired
05 Mar 2026
Contributed by Lukas
🎙️ MISTAKES WERE MADE — Special Series on Hospitality Strategy Lab Three hospitality veterans walk into a podcast and share the moments that h...
Clementine’s “Feed Me” Experience: Reinventing Hospitality in San Antonio
02 Mar 2026
Contributed by Lukas
Welcome back to the Hospitality Strategy Lab Podcast. In this episode, host Jason Littrell sits down with John Russ and Elise Russ, the husband-and-wi...
Kevin Pedeaux on Building St. Roch Market: Community, Vendors & Hospitality Entrepreneurship
20 Feb 2026
Contributed by Lukas
Welcome to another episode of the Hospitality Strategy Lab Podcast, hosted by Jason Littrell. In this episode, Jason sits down with Kevin Pedeaux, th...
AI Expert Jim Marsh on Hospitality Strategy | NYC Restaurant Marketing
10 Feb 2026
Contributed by Lukas
The Silicon Sous-Chef: Automation and the Future of Hospitality
30 Dec 2025
Contributed by Lukas
How Cordelia Became Cleveland’s Best Place to Work by Putting People First
12 Dec 2025
Contributed by Lukas
Welcome to the Hospitality Strategy Lab Podcast! In this episode, host Jason Littrell sits down with Andrew Watts and Vinnie Cimino, the powerhouse du...
How AI Content Creation Is Transforming Hospitality Marketing for Bars, Restaurants, and Brands
02 Dec 2025
Contributed by Lukas
Welcome back to the Hospitality Strategy Lab Podcast! In this episode, host Jason Littrell sits down with Kyle and Rachel Ford and takes you behind th...
Community, Trust, and Advocacy: Winning Over Women Customers in Food and Beverage
17 Nov 2025
Contributed by Lukas
Welcome to the Hospitality Strategy Lab podcast, where science meets service and big ideas meet practical strategy. In this episode, hosts Jason Littr...
From Staff Growth to Guest Loyalty: Behavioral Science Techniques for Modern Hospitality Operators
10 Nov 2025
Contributed by Lukas
Ready to grow your bar or restaurant? Head to https://jlittrell.com to start a free trial! https://hospitalitystrategylab.com/post/behavioral-psycolo...
High-Performing Teams: Leadership, Onboarding, and Culture in Hospitality with Felicia Shakiba
03 Nov 2025
Contributed by Lukas
Welcome to another episode of the Hospitality Strategy Lab Podcast, where science meets service! Today, host Jason Littrell sits down with Felicia Sha...
The Art of Team Engagement with Geoffrey Toffetti from Frontline Performance Group
27 Oct 2025
Contributed by Lukas
Get 20+ reviews a week on autopilot with our Accelerator installed in 30 minutes or less. Head to Jlittrell.com for free trial. *** In this conversa...
Future-Proofing Restaurants: AI, Labor, and Value Strategies for 2026 with Barbara Castiglia
20 Oct 2025
Contributed by Lukas
-Join the free 14 day restaurant automation challenge https://www.jlittrell.com/free -Free training and strategies for independent restaurant owners:...
Leif Huckman: Building Trust in Hospitality, CheckMyChecks.com
13 Oct 2025
Contributed by Lukas
Try our restaurant automation software free for 14 days: https://www.jlittrell.com/free Free training and strategies for independent restaurant owne...
Consumer Psychology in Hospitality - Daniel Burstein on the Hospitality Strategy Lab Podcast
06 Oct 2025
Contributed by Lukas
Subscribe on YouTube, and wherever you listen to podcasts! https://pod.co/hospitalitystrategylab *** In this conversation, Jason Littrell and Dani...
How Bars & Restaurants Can Easily Boost Local SEO with AI-Powered Listicles
26 Aug 2025
Contributed by Lukas
Welcome to a special bonus episode of the Hospitality Strategy Lab Podcast, hosted by Jason Littrell. In this episode, Jason dives into practical stra...
Deep Listening
19 Aug 2025
Contributed by Lukas
Mastering Hospitality: How to Make Every Guest Feel Seen & Understood! Want to boost customer loyalty and create unforgettable experiences in 2025...
Consistent Cocktails- The "How You Do Anything" Secret
12 Aug 2025
Contributed by Lukas
Crafting consistent cocktails on draft? 🍹 Discover the secrets to systematizing beverage programs for fast-casual restaurants and avoid common pi...
Restaurant Project Management Secrets REVEALED
05 Aug 2025
Contributed by Lukas
Want to manage projects like a pro in 2025? 🚀 Discover the project management system I use to stay focused and crush restaurant projects. In thi...
Don't sleep on WiFi or Waitlists...
31 Jul 2025
Contributed by Lukas
1. Title: Enhancing Guest Engagement with Technology 2. Summary: In this episode, Jason from the Hospitality Strategy Lab shares innovative strateg...
Introducing KMS Community
17 Mar 2025
Contributed by Lukas
**This episode is 100% Ai Generated -- Case Studies are Fictional** KMS Community presents itself as a platform designed to cultivate engaged online...
Social Media: A necessary Pain in the A$$ for Restaurants (and how to automate it)
03 Feb 2025
Contributed by Lukas
I don't actually love making social media content, but it's essential for my business (and yours). Here's a workflow on how to get a lot of conte...
Cold and Brutal Truths about Loyalty in Restaurants
30 Jan 2025
Contributed by Lukas
This is a tough one for me. (Zip to the bottom for hard data) I really feel for the people I hear about closing their restaurants every day. ...
The Hunter who Chases Two Rabbits -- Makes it work
27 Jan 2025
Contributed by Lukas
Welcome to another episode of Hospitality Strategy Lab! I'm your host, Jason Littrell. In today's episode, we dive into some exciting developments and...
Hospitality Data Magic: Turning Guests into Regulars
13 Jan 2025
Contributed by Lukas
In today's episode, Jason dives deep into the crucial concept of database reactivation. If you're using platforms like Resy, OpenTable, 7 Rooms, or ev...
Interview with Shawn Soole LIVE on the Post Shift Podcast
11 Jan 2025
Contributed by Lukas
Join Shawn Soole and expert Jason Littrell as they delve into the intersections of hospitality and artificial intelligence in this engaging episode. L...
How to Effectively Communicate Business Changes to Customers Online
10 Jan 2025
Contributed by Lukas
Today, we're diving into a crucial aspect of running a successful hospitality business: updating your business information online. Whether you're cha...
Strategies for Maximizing Takeout and Delivery Sales
09 Jan 2025
Contributed by Lukas
In today's episode, we're diving deep into some insights from Touch Bistro's 2025 State of Restaurants report. We'll explore key trends, such as the ...
The Flywheel Effect: Building and Retaining Your Customer Database
06 Jan 2025
Contributed by Lukas
Today we're delving into the nitty-gritty of what it takes to thrive as a business owner in the hospitality industry. I'll be sharing my personal jour...
Gratitude and Strategy: How Independent Bars and Restaurants Are Thriving
20 Dec 2024
Contributed by Lukas
The biggest weekend of the year for bars and restaurants is here, and it’s time to make it unforgettable. In this video, we’re diving into: ...
How Imperfect Action Fills Your Bar Faster Than Overthinking
19 Dec 2024
Contributed by Lukas
Overthinking is costing bars and restaurants more than you think. Waiting for the perfect post, the perfect campaign, or the perfect strategy isn’t ...
Why Charging Cocktail Prices for Mocktails Hurts Hospitality
20 Nov 2024
Contributed by Lukas
Welcome to a special bonus episode of the Hospitality Strategy Lab Podcast, hosted by Jason Littrell. Today, we're diving into a topic that's taking t...
Rethinking Restaurant SEO: Using ChatGPT for Better Optimization and Higher Rankings
19 Nov 2024
Contributed by Lukas
Welcome back to the Hospitality Strategy Lab, where science meets service. I'm your host, Jason Littrell, and today we're diving into a fascinating to...
Never Miss a Guest: How Missed Call Text-Back and AI Can Revolutionize Your Hospitality Business
19 Nov 2024
Contributed by Lukas
In the hospitality industry, every missed call is a missed opportunity. Guests expect fast, responsive service, and if they can’t get the answers th...
Why Responding to Every Review is Critical for Your Hospitality Business (and How It Boosts Your SEO and Reputation)
11 Nov 2024
Contributed by Lukas
Online reviews have become a cornerstone of consumer decision-making, especially in the hospitality industry. According to a recent survey, 93% of con...
Unlocking Customer Loyalty Through NPS Feedback
09 Nov 2024
Contributed by Lukas
https://kmsops.com/nps Welcome to another episode of the Hospitality Strategy Lab! I'm your host, Jason Littrell, and today we're diving into the pow...
Maximizing Discoverability: Why Your Tequila Drink is LIKE a Margarita
04 Nov 2024
Contributed by Lukas
https://www.facebook.com/share/p/e9PghHbdGqjAYgZQ/ Join Jason Littrell, an expert in beverage brand sales and marketing, as he dives into the importa...
Engage Guests & Boost Sales with an Evergreen Scavenger Hunt for Your Bar, Restaurant, or Event.
02 Nov 2024
Contributed by Lukas
Discover how our Evergreen Scavenger Hunt transforms your venue into an unforgettable, interactive experience for guests. This simple system uses hidd...
Mastering Reputation Management: How to Make Your Hospitality Brand Grow
01 Nov 2024
Contributed by Lukas
In the digital age, a business’s reputation can make or break its success, especially in the hospitality industry. With online reviews and social me...
Why Your Hospitality Business Needs a Feedback Loop
01 Nov 2024
Contributed by Lukas
Guest feedback can be one of the most powerful tools at your disposal in the hospitality industry. It’s more than just compliments and complaints; i...
The Ultimate Guide to Data-Driven Decision Making for Hospitality Operators
01 Nov 2024
Contributed by Lukas
Running a successful hospitality business is all about making informed decisions that improve guest experiences and boost your bottom line. But in an ...
Behavioral Psychology Hacks to Keep Guests Coming Back for More
01 Nov 2024
Contributed by Lukas
Have you ever wondered why some bars, restaurants, and hotels always seem to have a loyal following of guests who return time and time again? It’s n...
How AI and Automation are Revolutionizing Guest Experience in Hospitality
01 Nov 2024
Contributed by Lukas