Hotel Moment
Episodes
Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
12 Mar 2024
Contributed by Lukas
In this episode of Hotel Moment, host Karen Stephens is joined by Revinate’s new CEO Bryson Koehler. Together, they discuss how he will take Revinat...
Status update: how can hoteliers keep performance high in today’s economy? | with Greg Friedman
06 Mar 2024
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Greg Friedman, CEO of Peachtree Group, crack open the window t...
Keep the spark alive in your guest relationships | with Brian Murphy
21 Feb 2024
Contributed by Lukas
In this episode of Hotel Moment, host Karen Stephens is joined by Brian Murphy, the Group Customer Relationship Management Executive at Cliste Hospita...
How to build and scale a value-driven loyalty program for your guests | with Ellis Connolly
07 Feb 2024
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ellis Connolly, CRO of Laasie.ai, challenge the status quo of ...
How to make every guest touchpoint count and lead guest experiences with trust | with Andrew Ladd
17 Jan 2024
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Andrew Ladd, VP of Marketing at Noble Hotels & Resorts, go bel...
A hotelier’s guide to unlocking the power of first-party data | a Revinate webinar
20 Dec 2023
Contributed by Lukas
First-party data — capture and launch. 🚀 As a hotelier, first-party data is at your fingertips. All you need to know is how to capture it and...
Recast: How the cloud can improve hotel operations (2022)
06 Dec 2023
Contributed by Lukas
This week on the Hotel Moment podcast, we revisit the conversation between Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, after hi...
Modern and focused commercial strategy — what does it look like? | with Lori Kiel
22 Nov 2023
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Lori Kiel, Chief Commercial Officer of The Kessler Collection,...
Build intelligent operations and let data drive direct bookings | with Patrick Norton
08 Nov 2023
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Patrick Norton, VP of Sales and Marketing at Brittain Resorts ...
Approachable luxury without losing touch with guests | with Shawn Jereb
27 Oct 2023
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Shawn Jereb, Senior VP of Revenue Management & Distribution, M...
What does it take to create a winning revenue strategy? | with Caryl Helsel
13 Oct 2023
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Caryl Helsel, Founder and CEO of Dragonfly Strategists, dissec...
A recipe for thriving in multiple industries to deliver bespoke experiences | with Vinny Cuneo
29 Sep 2023
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Vinny Cuneo, Vice President of Sales and Revenue Strategy at A...
Market, capture, and convert — driving full-funnel conversions | with Jason Pirock
15 Sep 2023
Contributed by Lukas
In this episode of Hotel Moment, host Karen Stephens is joined by Jason Pirock, Corporate Director of Marketing at Springboard Hospitality.Join them a...
Recast: Innovation and tech adoption in hospitality (2022)
01 Sep 2023
Contributed by Lukas
The hospitality industry sometimes seems to be behind the curve when it comes to technology.How can we in hospitality be more innovative and adopt tec...
The heart of hospitality
18 Aug 2023
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, we’re peeling back the layers to get to the heart of what makes this industry special. You’l...
Recast: Budget season from a hotelier's perspective | with Johnathan Capps (2022)
04 Aug 2023
Contributed by Lukas
Budget season is upon us.This week we get a hotelier's perspective. We talked to the CRO of Charlestowne Hotels, Johnathan Capps, about forecasting ac...
Sharing memories: good food and good times
21 Jul 2023
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, we’re reflecting on memorable moments in hospitality. Our past guests share their favorite tra...
The link between revenue management and the guest experience | with Heidi Cosio
07 Jul 2023
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Heidi Cosio, Senior Vice President of Revenue Effectiveness at...
Level up your digital marketing and diversify your guest acquisition strategy | with Ross McAlpine
23 Jun 2023
Contributed by Lukas
This week on the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ross McAlpine, Director, CRM at EOS Hospitality, provide practical tips for t...
How an experiment to reduce dependency on OTAs drove direct bookings portfolio-wide | with Sunish Sadasivan
09 Jun 2023
Contributed by Lukas
This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sunish Sadasivan, Vice President of E-Commerce & Revenue Management a...
Connecting brand story telling and guest loyalty | with Tom Luersen
26 May 2023
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tom Luersen, President of CoralTree Hospitality, explain h...
Unlock your potential and face the staffing shortage with technology | with Chip Rogers
12 May 2023
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Chip Rogers, President and CEO of the American Hotel and L...
How to start implementing sustainability initiatives while staying true to your brand | with Billy Skelli-Cohen
28 Apr 2023
Contributed by Lukas
This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Billy Skelli-Cohen, CEO of the Zien Group, take a look at the influence o...
Defining luxury and elevating hotel service | with Dr. Jeffrey O
14 Apr 2023
Contributed by Lukas
This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Dr. Jeffrey O, Chief Executive Officer at St. Justine, explore the concep...
What can hoteliers do to stay grounded in their guest connections? | with Sean Dee
31 Mar 2023
Contributed by Lukas
This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sean Dee, Chief Commercial Officer at Outrigger Hospitality Group, uncove...
Tips for navigating the digital space while using data to delight guests | with Amanda Du
17 Mar 2023
Contributed by Lukas
This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Amanda Du, Head of Ecommerce at Penta Hotels, dive into the evolving digi...
Focusing on inspirational women in hospitality
03 Mar 2023
Contributed by Lukas
In this week’s episode of the Hotel Moment podcast, we’re highlighting the women making a difference in the hospitality industry. Learn about the ...
Realizing the benefits of technology for hotel operations | with Tobias Koehler
17 Feb 2023
Contributed by Lukas
This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tobias Koehler, Chief Commerical Officer at BIG MAMA Hotels, share how ho...
Recognizing the value of travel powers unforgettable guest experiences | with Pete Sams
03 Feb 2023
Contributed by Lukas
This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Pete Sams, Chief Operating Officer at Davidson Hospitality Group, explore...
Understanding social group travel | with Philip Bates
20 Jan 2023
Contributed by Lukas
This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Philip Bates, Managing Partner at TMC Group, take a look at the history o...
That's a wrap: fun moments from this season
20 Dec 2022
Contributed by Lukas
We’re wrapping up this season of Hotel Moment! Thank you to all our listeners. We hope you’ve learned a lot and enjoyed getting to know our guests...
Exceeding guest expectations by designing a unique stay | with Zachary Schwartz
02 Dec 2022
Contributed by Lukas
In this industry, we know guests crave exceptional experiences. And increasingly, they want their stays to offer the flexibility they need while makin...
Starting a career in hospitality
18 Nov 2022
Contributed by Lukas
Not everyone starts at the top. It can take years to build your career, but the experiences you have and the lessons you learn along the way make the ...
How the cloud can improve hotel operations | with Matthijs Welle
04 Nov 2022
Contributed by Lukas
This episode covers the ins and outs of cloud-based software while diving into the benefits of upgrading hotel technology to better manage guest data.
Hospitality from a global view | with Rob Mangiarelli
21 Oct 2022
Contributed by Lukas
This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Rob Mangiarelli, President and COO at Atrium Hospitality, discuss how glo...
Taking care of your staff to deliver exceptional guest experiences | with Paul Hitselberger
07 Oct 2022
Contributed by Lukas
This week we talk with Paul Hitselberger, COO of First Hospitality as he delivers a compelling perspective as to why people are at the heart of this i...
Budget season from a hotelier's perspective | with Johnathan Capps
23 Sep 2022
Contributed by Lukas
Budget season is upon us. This week talk to the CRO of Charlestowne Hotels, Johnathan Capps, about forecasting accurately, drilling down comp sets, an...
Innovation & tech adoption in hospitality | with Fabricio Titiro
09 Sep 2022
Contributed by Lukas
The hospitality industry always seems to be behind the curve when it comes to technology. Fabricio Titiro, the Director of Product Management at Oracl...
Labor trends, flexible scheduling, and creative staffing solutions | with Peter Ricci
26 Aug 2022
Contributed by Lukas
Peter Ricci, the Clinical Associate Professor and Director of the Hospitality & Tourism Management Program at Florida Atlantic University, joins u...
Cautious optimism for the travel industry in late 2022 | with Noreen Henry
12 Aug 2022
Contributed by Lukas
The Hotel Moment podcast is back! Our Chief Revenue Officer, Karen Stephens (aka Prof K) sits down with Noreen Henry, Chief Revenue Officer at Sojern,...
Tammy Pahel on the evolution of managing a spa during the pandemic era
27 Oct 2021
Contributed by Lukas
Jennifer Suski is back!After a few months out, she is hosting the Hotel Moment podcast again.With a 4-month-old around (we're not telling if he made a...
Mark G. Vincent on hospitality learnings after a year of being pushed to the limit
14 Oct 2021
Contributed by Lukas
This week on the Hotel Moment podcast, we sat down with Mark G. Vincent, Chief Information Officer at Millennium Technology Group and CIO for Rosen Ho...
Dr. Romie Mushtaq on the "Busy Brain", workplace wellness, and mindfulness
15 Sep 2021
Contributed by Lukas
Do you set reminders on your phone to take a break from your work? Do you have an alarm that reminds you to switch off and chill out?If that sounds fa...
Max Starkov on the need for innovation & technology in the hospitality industry
01 Sep 2021
Contributed by Lukas
1.73 million. The U.S. Bureau of Labor Statistics lists 1.73 million job openings in the hospitality and leisure industry.Too many jobs and no takers....
Tyler Lavin on how citizenM is disrupting the hotel industry
10 Aug 2021
Contributed by Lukas
How many staff do you think it takes to run a 272 room citizenM hotel in Boston?If you guessed 7, you’re correct!This week on the Hotel Moment podca...
David Millili on hotels' adoption of tech
22 Jul 2021
Contributed by Lukas
What did the first contactless elevator at a New York City hotel look like way back in 1995?David Millili knows. He was the GM at that New York hotel ...
The staffing crisis on the future of the hospitality industry
15 Jul 2021
Contributed by Lukas
Chipotle set the standard high for restaurants by offering competitive benefits and career pathing. Will someone do the same thing for hotels? It may...
Kristi White on what to do when group bookings are on an upswing
29 Jun 2021
Contributed by Lukas
For four months in a row, meetings and events bookings across US hotels have been going up. In May this year, the number of attendees reached 2019 le...
Alex Ekbatani on housekeeping theatre and what really matters to guests
24 Jun 2021
Contributed by Lukas
Ever seen the laundry space of a hotel? Sheets, towels being meticulously washed, ironed, folded? In September, if you are in Orlando, Florida, you c...
Jeremy Marquard on the return of group meetings and events
16 Jun 2021
Contributed by Lukas
As hoteliers, we have one more thing to look forward to now.Meetings and events are back in demand. Group data from Knowland (the leader in meeting an...
Nicholas Gandossi on hospitality properties post-pandemic
10 Jun 2021
Contributed by Lukas
This summer may give rise to the concept of ‘revenge travel' after months of being confined to our homes. Hotels properties and staff are bracing fo...
Deep Dive: Unlocking the staffing crisis
25 May 2021
Contributed by Lukas
“4 people applied to my job ad from last month”Across our hospitality industry, we are in a staffing crisis. As hotels try to quickly ramp up an...
Wendy Kallergis on the booming industry in Greater Miami
21 May 2021
Contributed by Lukas
Miami is on a roll. The week ending May 15, saw Miami reporting higher ADR and RevPAR than even 2019, reports STR. The figures reflect a trend that...
Stephanie Leger with tips for dealing with the hospitality staffing crisis
06 May 2021
Contributed by Lukas
We speak with Stephanie Leger, Chief Excellence Officer, Firstrate Hospitality from Miami, Florida in this Hotel Moment episode. As a trainer in the ...
Zana Usher on hospitality staff training and staffing crisis
29 Apr 2021
Contributed by Lukas
Within the hospitality industry, we have a HUGE reason to celebrate! Guests are slowly finding their way back to hotels after a forgettable 2020.What ...
Calvin Tilokee Part II - Becoming a Hospitality Influencer
08 Apr 2021
Contributed by Lukas
Returning guest Calvin Tilokee updates us on his new and revamped social media endeavors, including Revparblems, Scotch & a Suitcase, Midlife Cr...
Ken Patel - How can we do hotel onboarding differently?
01 Apr 2021
Contributed by Lukas
Listen to Ken Patel talk about why using data to increase guest satisfaction and create fantastic guest experiences is better.Ken Patel, CEO at EV Hot...
Lydia Essex-White - Transitioning in and out of Hospitality
25 Mar 2021
Contributed by Lukas
Lydia Essex-White, Regional Sales Manager for Caesars Entertainment chats with us about the transferrable skills she's learned in the journey in and o...
Growth during the pandemic. Rob Smith, EVP at Aimbridge Hospitality, talks about how Aimbridge did it.
11 Mar 2021
Contributed by Lukas
Featuring Rob Smith, EVP at Aimbridge Hospitality
Brian Cooke - Getting Creative with Accommodations in 2021
25 Feb 2021
Contributed by Lukas
Brian Cooke gives us an inside look at Freehand Hotels and how they've reimagined what accommodations look like for an everyday traveler in 2021. Chec...
Alix Mendonca - The power of networking and making connections in 2021
17 Feb 2021
Contributed by Lukas
Listen to Caesars Entertainment's Alix Mendonca on how he has helped hoteliers navigate through 2020 and his plans for our industry in 2021.Check out ...
Hotel Moment - Angela Harrington
21 Jan 2021
Contributed by Lukas
As Angela is reading the 2021 forecasts, she is making plans to open a third property. Angela Harrington is the owner of The Highlander and Hotel Grin...
Hotel Moment - Kingsley Egbuchunam
07 Jan 2021
Contributed by Lukas
In Season 3 of our Hotel Moment podcast, we’re here to listen to stories of creativity and positivity as we prepare for the upswing.On January 7, ou...
Hotel Moment - Andrea Chang
17 Dec 2020
Contributed by Lukas
Two weeks to go before we say goodbye to 2020 and at Hotel Moment, we’re still at it.This week, I’m talking with Andrea Chang, VP of Finance and b...
Hotel Moment - Jonathan Holcomb
03 Dec 2020
Contributed by Lukas
Looking for inspiration as we race towards 2021?You will want to hear Jonathan’s story.This week on my podcast, I talk with Jonathan Holcomb, Corpor...
Hotel Moment - Britney Zanders
19 Nov 2020
Contributed by Lukas
45 days to 2021. Whatever the new year will bring us, one thing is for sure. We need to get operations planning for 2021 done. And we need to get it...
Hotel Moment - Karen Tang
05 Nov 2020
Contributed by Lukas
This Week's Guest: Karen Tang, Director of Sales & Marketing for Accor Hotels.How are other hotels surviving the pandemic?The new season of Hote...
Hotel Moment - Kristina Arntz
16 Oct 2020
Contributed by Lukas
Join Jennifer Suski as she chats with Kristina Arntz, the Director of Sales and Marketing at Aikens Group. Kristina oversees 7 limited-service proper...
Hotel Moment - Hannah Barrise
17 Sep 2020
Contributed by Lukas
This Week's Guest: Hannah with Duetto! Guys, we are reviewing the newest Pulse Report that's being released Thursday morning!
Hotel Moment - Joel Contor
10 Sep 2020
Contributed by Lukas
This Week's Guest: Joel Contor, Director of Sales & Marketing for The Kimpton Gray Hotel in ChicagoOver the past couple of months, many of you h...
Hotel Moment - Tammie Carlisle
03 Sep 2020
Contributed by Lukas
This Weeks Guest: Tammie Carlisle, Head of Hospitality for Milestone Inc.Tammie is the budget lady! As many of us are wondering how we even begin to...
Hotel Moment - Kelly Exelby
27 Aug 2020
Contributed by Lukas
Kelly is the General Manager for Vintage Hotel's flagship property Prince of Wales Hotel & Spa. She is overseeing our Rooms Division Re-opening Ta...
Hotel Moment - Kristi White
13 Aug 2020
Contributed by Lukas
Today's guest is Kristi White with Knowland. She is going to be discussing her article on the 5 Things Meeting Planners Want From Hotels That Are Reop...
Hotel Moment - Jan Freitag
06 Aug 2020
Contributed by Lukas
Jan is SVP for STR and has been with the company for 18 years. He's an expert in all things forecasting.Jan is going to give us a sneak peak into his ...
Hotel Moment - Christine Trippi
30 Jul 2020
Contributed by Lukas
Join our guest moderator Rey Rodriguez as we discuss fellow hotelier Christine Trippi's new book, Yes Is the Answer, and how positivity can be transfo...
Hotel Moment - Bill Daviau
28 Jul 2020
Contributed by Lukas
Bill has spent over 10 years in Hotel Revenue Management. He Co-founded Kriya RevGEN with Dallas-based hoteliers in 2013 where they service over 400 p...
Hotel Moment - Robert Rauch
16 Jul 2020
Contributed by Lukas
Jennifer Suski chats with Robert Rauch about the changes that are occurring in the meeting and events business.
Hotel Moment - Calvin Tilokee
25 Jun 2020
Contributed by Lukas
The good, the bad, the ugly. What are some of your most memorable guest interactions? Real stories from hotel staff.
Hotel Moment - Leslie Lew
18 Jun 2020
Contributed by Lukas
The hospitality industry and its people are in a state of transformation. Hear the call for hopeful leadership and the opportunities for positive chan...