Hotel Tech Insider
Episodes
Amano Group Managing Director on Scaling Hotels with Automation
20 Apr 2026
Contributed by Lukas
In this episode, Amano Group Managing Directors share how a 1,300-room urban hotel operator executed a full-stack overhaul—switching PMS, rethinking...
Nomse Founder on Fixing Hotel Data Before AI Adoption
06 Apr 2026
Contributed by Lukas
Most hotels are trying to deploy AI on top of broken data. In this episode, the founder of Nomse—managing 26 independent hotels—explains why fixin...
CEO of MEHR Consultancy on Building Cross-Platform Hotel Ops
23 Mar 2026
Contributed by Lukas
Most hotel tech stacks are overbuilt and underused. This one isn’t. In this episode, Harmeet Mann—CEO and cofounder of a 30+ property management f...
COO of Nuvo on Automating Hotel Revenue Strategy
10 Mar 2026
Contributed by Lukas
What if the biggest mistake hotels make with technology isn’t adopting it too slowly—but using it to reinforce outdated assumptions about how gues...
President of Plusgrade on Agent-Ready Hotel Revenue
23 Feb 2026
Contributed by Lukas
What if 70% of your guests are willing to upgrade—but your pricing strategy is leaving that revenue on the table? In this episode, Erik Tengen, Pres...
CEO of QDI USA on OTA-to-Direct Booking Plays
09 Feb 2026
Contributed by Lukas
What if your busiest check-in nights didn’t require a front-desk line at all—even when most guests booked through OTAs? In this episode, Fabio Pas...
Linchris Hotel Corporation on Rewriting Hotel Marketing Playbooks
26 Jan 2026
Contributed by Lukas
What if the fastest way to improve service, upsells, and loyalty isn’t adding staff—but redesigning how guests communicate with your hotel?In this...
CCO of CIC Hospitality on Using Tech to Scale a Complex Hotel Portfolio
13 Jan 2026
Contributed by Lukas
How do you scale hotel operations across brands, countries, and systems - without losing control or culture? In this episode of Hotel Tech Insider, w...
CEO of TrustYou on AI Agents and Hotel CDPs
29 Dec 2025
Contributed by Lukas
Guest reviews aren’t just social proof anymore—they’re quietly becoming the backbone of pricing power, AI-driven discovery, and automated guest ...
GWT Hotels' Revenue Leader on Cutting Costs with Automation
15 Dec 2025
Contributed by Lukas
What if removing your front desk—and doubling down on the right integrations—was the key to keeping your hotel profitable after COVID?In this epis...
Hotel Oderberger's Director on Building Her Tech Stack from Scratch
02 Dec 2025
Contributed by Lukas
What happens when a boutique hotel director builds a fully personalized “signature tech stack” from the ground up—and proves you don’t need to...
CCO of Wyndham on Scaling Innovation Across 9,000 Hotels
17 Nov 2025
Contributed by Lukas
What happens when the Chief Commercial Officer of the world’s largest hotel franchisor rethinks the entire guest-to-tech relationship? In this episo...
Canary Technologies CEO on Reimagining the Digital Guest Journey
04 Nov 2025
Contributed by Lukas
Did you know 30–40% of guest calls to hotels go unanswered? In this episode, Harman Singh Narula, CEO and co-founder of Canary Technologies, shares ...
Founder of SUM Hospitality on Running Hotels Remotely
27 Oct 2025
Contributed by Lukas
What if you could double your hotel’s efficiency—without adding headcount? In this episode, Michael Bohler, Founder of SUM Hospitality, reveals ho...
Hospitality America CEO on AI-Ready Hotel Data
13 Oct 2025
Contributed by Lukas
What happens when a 20-hotel operator treats brand data, RMS outputs, and labor costs as one system—and then points AI at it?Takeaways:Build a singl...
CEO of Port Hotels on Eliminating Manual Work Portfolio Wide
07 Oct 2025
Contributed by Lukas
What if your team could double productivity—without adding a single new hire? In this episode, Diego Fernández, CEO of Port Hotels, reveals how his...
CEO of TFE Hotels on Innovating Through Lab Hotels
22 Sep 2025
Contributed by Lukas
What if you could design the perfect hotel room—not on paper, but by testing it in real life with 200 real guests? In this episode, Asli Kutlucan, C...
Numa Head of Operations on Scaling Front Desk Free Hotels
08 Sep 2025
Contributed by Lukas
What if you could run a 116-property hotel portfolio without a single traditional front desk? In this episode of Hotel Tech Insider, Julius Anders, He...
CCO of L+R Hotels on The Future of Segmentation Strategies
26 Aug 2025
Contributed by Lukas
Can rethinking something as fundamental as market segmentation unlock new performance gains in hotels? Joe Pettigrew, Group Chief Commercial Officer a...
Inside Penta Hotels' Bold, All-at-Once Tech Transformation
12 Aug 2025
Contributed by Lukas
What do you get when a 14-property hotel brand rips out its entire legacy tech stack—and lives to tell the tale? In this episode, Josh Edwards, Oper...
BOB Hotels Managing Partner on Elevating Budget Stays with Tech
22 Jul 2025
Contributed by Lukas
Bob Hotels converted 70% OTA reliance to nearly 50% direct bookings in under a year—partly by using an AI phone agent (GoodCall) to convert phone in...
GCP Hospitality's VP of Strategy on Automating Revenue Without Losing Control
19 May 2025
Contributed by Lukas
What can Four Seasons Bora Bora and a New Zealand hostel teach you about building smarter hotel tech stacks? In this episode, Michael Belanger, VP of ...
COO of Safestay on Redefining Hostel Hospitality with Tech
14 Apr 2025
Contributed by Lukas
How can hostels balance cutting-edge technology with the irreplaceable value of human interaction? In this episode, Peter Zilke, COO of Safestay Hoste...
PECR Hotels CEO on Solving the Labor Problem with Humanoids
18 Mar 2025
Contributed by Lukas
What if a humanoid robot could revolutionize the way your hotel operates? In this episode, Filip Linek, the innovative owner of two family-oriented ho...
Accor’s Global SVP on Centralizing IT Support for 5,700 Hotels
17 Feb 2025
Contributed by Lukas
How can a hotel chain with over 5,700 properties transform its tech support into a human-centered experience? In this episode, Tariq Valani, Global SV...
Capital Hotels' Group IT Director on Custom-Built Hotel Tech Use Cases
10 Feb 2025
Contributed by Lukas
How can leveraging technology transform the guest experience and streamline hotel operations? In this episode, Jose Suarez, the IT Director for The Ca...
Minor Hotels' Chief Commercial Officer on Automating 2 Million Daily Rate Changes
03 Feb 2025
Contributed by Lukas
How can a hotel chain leverage cutting-edge technology to redefine revenue management and enhance guest experience? In this episode, Fernando Vives, C...
Schulte's VP of Ops Strategy on The Future of Digital Tipping in Hotels
28 Jan 2025
Contributed by Lukas
What if embracing digital transformation could unlock new revenue streams for your hotel? In this episode, Jason Jackson, Vice President of Operationa...
Lark Hotels' SVP of Operations on Scaling a $1B Boutique Management Company
21 Jan 2025
Contributed by Lukas
How can technology enhance the human touch in hospitality without losing the essence of personal connection? In this episode, Scot Hopps, Senior Vice ...
Time Hotels' COO on Building Flexible Tech Stacks for Rapid Growth
14 Jan 2025
Contributed by Lukas
How can technology enhance genuine human connection in hospitality? In this episode, William Costley, COO of Time Hotels, reveals how the right tech s...
Mews CEO on Lessons from Building a Hotel Tech Unicorn
07 Jan 2025
Contributed by Lukas
Is your hotel technology stuck in the past? In this episode, Matthijs Welle, founder and CEO of Mews, reveals how innovative property management syste...
Edwardian Hotels' VP on Tech's Role Ultra Luxury
17 Dec 2024
Contributed by Lukas
How can luxury hotels redefine the guest experience by transforming check-in and check-out into a more personalized journey? In this episode, Kris Les...
Lamington Group's MD on Aligning Tech for Extended Stay
10 Dec 2024
Contributed by Lukas
How can a hotel brand leverage technology to enhance guest experience while maintaining a personal touch? In this episode, Stuart Godwin, Managing Dir...
Olive Living CEO on the Future of Remote Hotel Management
02 Dec 2024
Contributed by Lukas
What if you could manage 100 hotel receptions with just two staff members? In this episode, Kahraman Yigit, co-founder and CEO of Olive Living, reveal...
Pro-invest Group Director of Digital on Hiring Tech Talent
25 Nov 2024
Contributed by Lukas
Are your hotel’s technology systems holding you back from achieving growth? In this episode, Howard Phung, Group Director of Digital at Australia's ...
Cloudbeds CEO on Multimodal AI in Hotel Tech
19 Nov 2024
Contributed by Lukas
Is the hospitality industry truly ready for a technology revolution? In this episode, Adam Harris, co-founder and CEO of Cloudbeds, reveals how innova...
Yotel's COO on Tech Forward Low Touch Hospitality
13 Nov 2024
Contributed by Lukas
How can embracing change and technology redefine the future of hospitality? In this episode, Sven Goosen, Chief Operating Officer of Yotel, reveals th...
Strawberry's SVP of Tech on Building a Culture of Innovation in Hotels
04 Nov 2024
Contributed by Lukas
What if the key to enhancing your hotel’s guest experience lies not just in technology, but in empowering your staff? In this episode, Kariana Fiskv...
Kasa CEO on Using Tech to Reimagine the Hotel P&L
29 Oct 2024
Contributed by Lukas
Why it matters: Kasa Living, led by CEO Roman Pedan, is revolutionizing hospitality with a tech-centric approach, enhancing profitability and guest ex...
Royal Orchid President on the Driving Grassroots Hotel Innovation
22 Oct 2024
Contributed by Lukas
Arjun Balji, President of Royal Orchid Hotels, shares insights on leveraging technology to drive growth and efficiency in a competitive market.Key Poi...
Schani Hotels' Group Technology Manager on Inheriting a Tech Stack
30 Sep 2024
Contributed by Lukas
How can embracing technology not only streamline operations but also enhance the personal touch in hospitality? In this episode, Christian Müller, Gr...
The Hotels Network Founder on Optimizing Your Hotel Website
24 Sep 2024
Contributed by Lukas
Are you truly maximizing your hotel’s direct booking potential? In this episode, Juanjo Rodriguez, founder of The Hotels Network, reveals the secret...
Bill LeGrand on Building the $1B Vai Resort's Tech Stack from Scratch
17 Sep 2024
Contributed by Lukas
How do you build a cutting-edge tech stack for a luxury resort from the ground up? In this episode, Bill LeGrand, Executive Director of Commercial App...
Pandox's Director of Distribution Breaks Down How to Analyze the True Cost of Distribution
09 Sep 2024
Contributed by Lukas
Are direct bookings always the best choice for hotels? In this episode, Jens Egemalm, Director of Distribution at Pandox, reveals the surprising truth...
The Neighborhood Hotel's Director of Ops on the Aparthotel Tech Playbook
03 Sep 2024
Contributed by Lukas
What if you could combine the reliability of a hotel with the unique charm of an Airbnb? In this episode, Matt Shanley, Director of Revenue and Operat...
CIC Hospitality's CEO on Eliminating Manual Tasks in Hotel Management
26 Aug 2024
Contributed by Lukas
How can technology redefine the guest experience in the hospitality industry? In this episode, Mattias Tanski and Erik Bergsten from CIC Hospitality r...
McDreams Hotels' Managing Director on Immediate Applications of AI in Hotels
19 Aug 2024
Contributed by Lukas
How can budget hotels leverage technology to enhance guest experiences and streamline operations? In this episode, Dominic Klein, Managing Director of...
Staypineapple's President on Creating Brand Evangelists with Tech
12 Aug 2024
Contributed by Lukas
How can technology enhance the personal touch in hospitality without replacing the human element? In this episode, Dina Belon, President of StayPineap...
Method CMO on Omnichannel Marketing Attribution in Hotels
05 Aug 2024
Contributed by Lukas
How can data integration and innovative marketing strategies redefine the hospitality landscape? In this episode, Bridget Tran, CMO of Method, shares ...
Hansji's VP of Operations & Tech on Chain vs. Independent Hotel Tech
29 Jul 2024
Contributed by Lukas
How do you balance cutting-edge technology with the desire for guests to disconnect in a nature-oriented hotel? In this episode, Fred Brown, Vice Pres...
Outsite's CTO on Building the Future of Remote Work Hotels
22 Jul 2024
Contributed by Lukas
How can a small team leverage technology to create a seamless guest experience and drive revenue growth? In this episode, Stein Beauprez, CTO of Outsi...
Koncept Hotels' Founder on The Role of Digital in Limited Service
15 Jul 2024
Contributed by Lukas
What if you could run a hotel with minimal staff while maximizing guest satisfaction? In this episode, Martin Stockburger, founder and managing direct...
b'mine hotels CEO on Optimizing Hotel HR with Technology
08 Jul 2024
Contributed by Lukas
What if the future of hotels lies in the balance between luxury and automation? In this episode, Matthias Beinlich, CEO of B'mine Hotels, reveals how ...
Strawberry's Head of Hotel Systems on Switching and Piloting New Tech
02 Jul 2024
Contributed by Lukas
What does it truly take to navigate the complex landscape of hotel technology and achieve seamless integration across systems? In this episode, Sven E...
Raus Co-Founder on the Future of Tech Enabled Glamping
25 Jun 2024
Contributed by Lukas
What if technology could enhance your guests' experience without them even noticing? In this episode, Julian Trautwein, co-founder of Raus, reveals ho...
Accor CTO's Hotel Tech Masterclass: Cyber Security, Sustainability and More
18 Jun 2024
Contributed by Lukas
How can technology redefine the guest experience and operational efficiency in the hotel industry? In this episode, Floor Bleeker, CTO of Accor, revea...
Place Value Hotels' Founder on Building a Data Driven Economy Hotel Brand
11 Jun 2024
Contributed by Lukas
What if the secret to optimizing your hotel operations lies not in gut feelings, but in data-driven decisions? In this episode, Martin Kemmer, Managin...
Radisson's Director of Operations on The Science of Digital Transformation
03 Jun 2024
Contributed by Lukas
How can digital transformation drive profitability in the hospitality industry? In this episode, Patrick Apostolo, Director of Corporate Operations an...
Margaritaville's Chief Data Officer on the Tech Enabled Moments of Delight
28 May 2024
Contributed by Lukas
How can a unique approach to loyalty redefine guest experiences in the hospitality industry? In this episode, Claudia Infante, Chief Data Officer at M...
Brittain Resorts CMO on Omnichannel Guest Acquisition
21 May 2024
Contributed by Lukas
Is your property management system really the heart of your hotel’s technology ecosystem? In this episode, Patrick Norton, Vice President of Sales a...
The Zetter Group's Managing Director on Getting Big Results with a Small Team
13 May 2024
Contributed by Lukas
Is your hotel technology keeping pace with the evolving needs of your guests? In this episode, Liutauras Vaitkevicius, Managing Director of The Zetter...
Scandic Hotels' Chief Commercial Officer on The Art of Enterprise Software in Hotels
07 May 2024
Contributed by Lukas
What does it take to successfully implement a cloud-based property management system across 270 hotels? In this episode, Tess Therese Cedercreutz, Chi...
Penta Hotels' Chief of Intelligence on Eliminating Software Waste
30 Apr 2024
Contributed by Lukas
How can data-driven decision-making revolutionize your hotel operations? In this episode, Victoria Fisher, Chief of Intelligence at Penta Hotels, reve...
HR Group's VP of Digital Strategy on Continuous Data Experimentation
22 Apr 2024
Contributed by Lukas
How can automation and data orchestration revolutionize the hospitality industry? In this episode, Adrian Schmidt, VP of Digital Development and Strat...
mk | Hotels Co-founder on Low Code & No Code Innovation
16 Apr 2024
Contributed by Lukas
How can embracing technology not only streamline operations but also enhance guest experiences in the hospitality industry? In this episode, Arno Sond...
Orea Hotels & Resorts CEO on Robotics in Hospitality
08 Apr 2024
Contributed by Lukas
What if the future of hospitality lies not just in exceptional service, but in the seamless integration of technology? In this episode, Gorjan Lazarev...
Sage Hospitality's CTO on Infusing AI Into the Hotel Tech Stack
01 Apr 2024
Contributed by Lukas
How can technology transform a traditional cost center into a profit powerhouse in the hospitality industry? In this episode, Matt Schwartz, the first...
Starhotels Chief Commercial Officer on Bottom Up Tech Strategy
25 Mar 2024
Contributed by Lukas
How can embracing technology transform your hotel’s profitability and guest experience? In this episode, Antonio Ducceschi, CCO of Starhotels, revea...
HRI's SVP of Revenue Management on Shifting Market Share with Big Data
18 Mar 2024
Contributed by Lukas
How can hoteliers leverage technology to not only survive but thrive in a competitive landscape? In this episode, Lior Sekler, Senior Vice President o...
The New Group's Managing Director on Proactive Technology Evaluation & Adoption
09 Mar 2024
Contributed by Lukas
How can boutique hotels leverage cutting-edge technology to enhance guest experiences while maintaining a personal touch? In this episode, Konstantin ...
Falkensteiner Hotels Director of Technology on Data Layers in Hospitality
03 Mar 2024
Contributed by Lukas
How can hotels leverage cutting-edge technology to create personalized guest experiences that feel like home? In this episode, Paolo Gagliardi, Direct...
Sabre's Chief Strategy Officer on Hotel Tech in Emerging Markets
21 Jun 2019
Contributed by Lukas
Balaji Krishnamurthy was previously Chief Strategy Officer at Sabre Hospitality Solutions. Prior to this role, he was responsible for new market devel...
FOSSE Inventor on Hotel Tech's New Nucleus
07 Feb 2019
Contributed by Lukas
In this episode we chat with Dave Berkus, a true one of the most prolific angel investors of all time. Dave is the creator of FOSSE - the property m...
Ted Watson on the Evolution of Hotel WiFi
14 Aug 2018
Contributed by Lukas
Ted Watson is VP of Hospitality for Aerohive Wireless and was formerly Global Director, Hospitality & Gaming Solutions at Ruckus Wireless where he...
Tim Sullivan on Recency, Frequency & Monetary Value
13 Jul 2017
Contributed by Lukas
As the CEO of Cendyn, Tim Sullivan oversees global sales, business development, marketing, and client success. Previously President of Cendyn/ONE, whe...
Sydell Group's Roy Alpert on Leveraging Tech to Create a Killer Hotel Brand
13 Jul 2017
Contributed by Lukas
Prior to joining The Sydell Group, Roy worked as a consultant for Edition Hotels/Ian Schrager, Thompson Hotels, and the One Group where his focus was ...
Charlie Osmond on the Battle Against Booking.com and Expedia
13 Jul 2017
Contributed by Lukas
In this engaging podcast episode, we dive into the heart of hotel technology with Charlie, the dynamic founder of Triptease, a company that revolution...