Human Signals
Activity Overview
Episode publication activity over the past year
Episodes
Pearson's Human-Centered Approach to AI in Learning
03 Sep 2024
Contributed by Lukas
This episode of Human Signals goes inside Pearson to explore how a global learning company is leveraging AI to personalize education and improve the c...
Is CX Possible Without Humans? Shep Hyken: CX Guru of 40+ Years
16 Aug 2024
Contributed by Lukas
In this episode, we sit down with Shep Hyken, a leading authority on customer service and experience, to cut through the AI hype and get to the heart ...
AI in Public Health: Navigating Hype vs. Reality with Southern Nevada's CIO
30 Jul 2024
Contributed by Lukas
Jason Frame, Chief Information Officer of the Southern Nevada Health District, joins Human Signals to discuss his unique perspective on AI in the publ...
AI in a Regulated Market: Global Insights from Philip Morris' Josue Berlanga
11 Jul 2024
Contributed by Lukas
In this episode, we chat with Josue Berlanga, Head of Remote Care and Sales at Philip Morris International, about their innovative use of AI in a high...
Alvin Rose on How to Avoid AI Disasters in CX
01 Jul 2024
Contributed by Lukas
Join Oliver and Bo live from Customer Contact Week 2024 in Las Vegas as they sit down with Alvin Rose, VP of Client Solutions at SEBPO. Alvin brings o...
Colin Crowley on The Hidden Costs of AI in Customer Support
18 Jun 2024
Contributed by Lukas
Join Bo and Oliver live from Customer Contact Week 2024 in Las Vegas as they sit down with Colin Crowley, VP of Customer Support at Maven Clinic. Coli...