Humanize IT
Episodes
Virtual Employees: What are they?
27 Apr 2026
Contributed by Lukas
This episode explores the concept of virtual employees powered by AI, differentiating them from simple chatbots and scripts. It discusses how AI harne...
AI and Skynet: Navigating AI Ethics
13 Apr 2026
Contributed by Lukas
This episode explores the ethical and regulatory challenges of AI development, focusing on recent industry responses to government overreach, the impo...
AI and Skynet: Navigating AI Ethics
13 Apr 2026
Contributed by Lukas
This episode explores the ethical and regulatory challenges of AI development, focusing on recent industry responses to government overreach, the impo...
How to start with AI...again...
24 Mar 2026
Contributed by Lukas
This episode explores how to get started with AI, focusing on practical steps, platform choices, workflow integration, and security considerations. Pe...
How AI Agents Can Transform Network Management
16 Mar 2026
Contributed by Lukas
Insights from John Capobianco Discover actionable steps and innovative tools to integrate AI into your network environment with insights from expert J...
Introducing Vibeops: Advice for Engineers
02 Mar 2026
Contributed by Lukas
In this episode, John Capobianco shares his journey from engineering to DevOps and introduces the concept of vibeOps—an innovative approach to netwo...
Agentic AI: What is it?
23 Feb 2026
Contributed by Lukas
Exploring the concept of agentic AI and its transformative impact on business processes and personal productivity. Learn how virtual employees can aut...
What you don't know about AI
17 Feb 2026
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler discuss the rapid evolution of AI and its implications for businesses. They emphasize the importanc...
AI Tool Sprawl: A Warning
09 Feb 2026
Contributed by Lukas
In this episode of the Humanized IT podcast, Adam Walter and Skip Ziegler discuss the transformative impact of AI on businesses and the IT landscape. ...
Talk AI with Businesses
02 Feb 2026
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler discuss the importance of understanding AI maturity and how businesses can effectively communicate ...
Lessons in Vibe Coding
26 Jan 2026
Contributed by Lukas
In this episode, Adam Walter and Skip Ziegler delve into the concept of 'vibe coding,' a method of using natural language to interact with AI ...
Crystal Ball 2026
19 Jan 2026
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler discuss the transformative impact of AI on various industries as they predict the trends for 2026. ...
From Department of NO to Business Enabler
23 Dec 2025
Contributed by Lukas
In this conversation, Jared Casner discusses the shifting role of security within organizations, emphasizing the need for security to evolve from a re...
What AI and Tron have in Common
15 Dec 2025
Contributed by Lukas
SummaryIn this conversation, Adam Walter and Skip Ziegler discuss the integration of AI with various data sources through the concept of Master Contro...
AI Disruption
24 Nov 2025
Contributed by Lukas
In this episode, Adam Walter and Uma Subramanian discuss the rapid disruption caused by AI in the tech industry and the essential skills professionals...
Tech to manager: The Transition
17 Nov 2025
Contributed by Lukas
This conversation delves into the multifaceted nature of leadership, exploring essential themes such as the challenges leaders face, the importance of...
How to Sell AI
10 Nov 2025
Contributed by Lukas
Our last podcast on How to sell AI was so popular we brought in a Sales Guru to give solid advice!In this podcast, Adam Walter and Jennifer Bleam disc...
Holiday Season Warning
03 Nov 2025
Contributed by Lukas
In this conversation, Adam Walter discusses the importance of personal touches in business relationships, emphasizing how small gestures, like deliver...
AI: How to Sell IT
21 Oct 2025
Contributed by Lukas
In this episode, Adam Walter and Skip Ziegler discuss the importance of AI in business strategy, particularly for Managed Service Providers (MSPs). Th...
(Updated) AI: A practical guide on how we use it
06 Oct 2025
Contributed by Lukas
(updated version, sorry about the bad update everyone!)AI is evolving rapidly and has significant implications for businesses.The internet revolution ...
Defining Finish Lines: Why You Are Stuck.
29 Sep 2025
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler discuss the concept of defining finish lines in both business and personal contexts. They explore t...
Empowering Your Teams
22 Sep 2025
Contributed by Lukas
In this engaging conversation, Adam Walter and Coach Hess discuss the importance of leadership, team building, and personal growth. They explore strat...
Why Your Why Matters
15 Sep 2025
Contributed by Lukas
In this conversation, Coach Hess shares his journey from a successful basketball coach to a business coach, emphasizing the importance of understandin...
AI: Warnings from the dot com era
08 Sep 2025
Contributed by Lukas
SummaryIn this conversation, Adam Walter and Skip Ziegler discuss the integration of AI into business practices, emphasizing the importance of securit...
Dealing With Customer Feedback
01 Sep 2025
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler discuss the critical role of customer feedback in software development, particularly for Managed Se...
Why Travel is Good for the Business Mind
25 Aug 2025
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler discuss the profound impact of travel on personal and professional growth. They explore how steppin...
Why MSP Isn't An Industry
18 Aug 2025
Contributed by Lukas
Join Adam Walter and Skip Ziegler as they dive into the perplexing question of why Managed Service Providers (MSPs) aren't recognized as a distinc...
Make what you do today, look like crap tomorrow
11 Aug 2025
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler discuss the importance of continuous improvement in business, particularly in the MSP industry. The...
You can't do that in IT
04 Aug 2025
Contributed by Lukas
In this episode, Adam Walter and Skip Ziegler discuss the evolution of IT services, emphasizing the need for IT professionals to embrace change and in...
The Journey of Refurbished Computers
28 Jul 2025
Contributed by Lukas
In this conversation, Adam Walter and Loren Williams discuss the operations of PCs for People, a nonprofit organization focused on refurbishing and di...
Origins: PCs for People
21 Jul 2025
Contributed by Lukas
In this conversation, Adam Walter interviews Lauren Williams from PCs for People, a nonprofit organization dedicated to refurbishing and distributing ...
Is Hypocrasy A Good Thing?
14 Jul 2025
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler explore the theme of hypocrisy in business, particularly in the context of client relationships and...
Pools and Business...what they have in common
07 Jul 2025
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler explore the parallels between maintaining a swimming pool and running a business. They discuss the ...
Backups & Bandwidths: Origins
30 Jun 2025
Contributed by Lukas
In this episode, Adam Walter and Jonathan Crow discuss the origin and evolution of the 'Backups and Bandwidth' initiative, focusing on the imp...
Outside Leadership Advice
23 Jun 2025
Contributed by Lukas
SummaryIn this podcast, Adam Walter and Skip Ziegler discuss the importance of seeking external advice for business leadership. They explore how to qu...
Client Red Flags
16 Jun 2025
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler discuss the critical topic of customer red flags in the context of managed service providers (MSPs)...
Dealing with confirmation bias
09 Jun 2025
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler delve into the concept of confirmation bias, particularly in the context of IT and client relations...
Revolutionizing MSPs with Island
02 Jun 2025
Contributed by Lukas
In this conversation, Adam Walter and Jason Makevich discuss the innovative solution called Island for MSPs, which is designed to enhance the capabili...
Evolution of Cybersecurity and MSPs
26 May 2025
Contributed by Lukas
In this conversation, Adam Walter and Jason Makevich discuss the evolution of Managed Service Providers (MSPs) and the increasing importance of cybers...
Forecasting is the answer to most MSP Problems
19 May 2025
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler delve into the intricacies of forecasting within the IT sector, emphasizing the importance of align...
Perfection is the mind killer
05 May 2025
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler discuss the challenges of project planning and the fear that often prevents individuals from taking...
Paul Green - MSP Marketing: Start Here
28 Apr 2025
Contributed by Lukas
In this conversation, Paul Green shares insights on effective marketing strategies for Managed Service Providers (MSPs). He emphasizes the importance ...
Mastering the Art of Scaling Your MSP
21 Apr 2025
Contributed by Lukas
In this conversation, Tim Thomson shares his insights on scaling Managed Service Providers (MSPs). He discusses the common plateaus MSPs face, the imp...
Transforming MSPs: From Tech Advisors to Business Partners
14 Apr 2025
Contributed by Lukas
In this conversation, Tim Thomson discusses the importance of differentiating Managed Service Providers (MSPs) in a competitive market. He emphasizes ...
Managing Business Stress
07 Apr 2025
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler discuss the various aspects of business stress, how to recognize it, and the importance of sustaina...
Rethinking Technology: What Does 'Good' Mean?
31 Mar 2025
Contributed by Lukas
In this conversation, Adam Walter and Deb Doning explore the intersection of technology, ethics, and human values. They discuss the importance of defi...
Updated! The Singularity of Hope: A New Perspective on AI
27 Mar 2025
Contributed by Lukas
In this conversation, Adam Walter and Sam Sammane discuss the future of AI, emphasizing a hopeful perspective on how technology can empower humanity r...
Navigating Ethics in Technology
24 Mar 2025
Contributed by Lukas
In this conversation, Adam Walter and Deb discuss the ethical implications of technology in the workforce, particularly focusing on human rights, surv...
From Fear to Value: Rethinking Cybersecurity
10 Mar 2025
Contributed by Lukas
In this conversation, Adam Walter and Nathan Whitaker discuss the importance of effectively communicating cybersecurity issues to CEOs and small busin...
CJ Fairfield: Navigating AI Trends in the Channel
03 Mar 2025
Contributed by Lukas
In this conversation, Adam Walter and CJ Fairfield discuss the significant trends in the technology channel, particularly focusing on the impact of AI...
The Future of Security Services
24 Feb 2025
Contributed by Lukas
In this conversation, Adam Walter and Neil Groulx discuss the evolving landscape of security services, emphasizing the shift from niche to general ind...
Navigating the Call Center Niche: Insights from Neil Groulx
17 Feb 2025
Contributed by Lukas
In this conversation, Adam Walter and Neil Groulx discuss the importance of niche services for Managed Service Providers (MSPs), particularly focusing...
Mastering Operational Leadership in MSPs
10 Feb 2025
Contributed by Lukas
In this episode of the Humanized IT podcast, Adam Walter and Todd Kane discuss the critical aspects of operational leadership within Managed Service P...
Transforming Team Training in MSPs
03 Feb 2025
Contributed by Lukas
In this conversation, Matthew Hache discusses the importance of team training and building a strong culture within Managed Service Providers (MSPs). ...
Why MSPs Fear Growth: Insights from Matthew Hache
27 Jan 2025
Contributed by Lukas
In this conversation, Adam Walter and Matthew Hache discuss the challenges faced by Managed Service Providers (MSPs) in growing their businesses. The...
How to Interview your clients
20 Jan 2025
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler discuss the importance of building strong relationships with clients through various engagement st...
The Niche MSP Journey
14 Jan 2025
Contributed by Lukas
In this conversation, Sam Weiner shares his journey from being a software developer to becoming a successful Managed Service Provider (MSP) focused o...
Interview with a Winery MSP
03 Jan 2025
Contributed by Lukas
In this conversation, Adam Walter interviews Sam Weiner, an IT service provider specializing in wineries. Sam shares his unique journey into the IT se...
Crystal Ball 2025
30 Dec 2024
Contributed by Lukas
In this episode, Adam Walter, Jonathan Crowe, and Skip Ziegler discuss their predictions for the upcoming year, focusing on economic trends, technolo...
Balancing Work and Holiday Breaks
23 Dec 2024
Contributed by Lukas
In this festive episode, Adam Walter and Skip Ziegler discuss the joys and challenges of the holiday season, particularly focusing on balancing work ...
Are QBRs Dead?
20 Dec 2024
Contributed by Lukas
In this conversation, Adam Walter, Joe Rojas, and Jeff Loehr discuss the decline of Quarterly Business Reviews (QBRs) in the Managed Service Provider...
Unlocking Revenue with Strategic Business Reviews
16 Dec 2024
Contributed by Lukas
In this conversation, Adam, Joe, and Jeff discuss the importance of Strategic Business Reviews (SBRs) for Managed Service Providers (MSPs). They emph...
Stop Ghosting, Start Communicating
02 Dec 2024
Contributed by Lukas
In this conversation, Adam Walter and Skip Ziegler discuss the pervasive issue of 'ghosting' in IT, where professionals fail to communicate effective...
The Art of Communication for MSPs
25 Nov 2024
Contributed by Lukas
In this conversation, Mike Giovaninni shares insights on how Managed Service Providers (MSPs) can build strong relationships with clients through eff...
Strategic Planning for the New Year: Insights for MSPs
18 Nov 2024
Contributed by Lukas
In this conversation, Adam Walter, Richard Bauer, and Skip Ziegler discuss the challenges and opportunities that Managed Service Providers (MSPs) fac...
Stop Finding Excuses: A Call to Action
11 Nov 2024
Contributed by Lukas
summaryIn this conversation, Adam Walter and Skip Ziegler discuss the importance of overcoming excuses and taking action in both personal and profess...
Play CyberSecurity Games
04 Nov 2024
Contributed by Lukas
In this conversation, Adam Walter and Jennii Kosmowski discuss innovative ways to enhance cybersecurity awareness through gamification. They explore ...
Compliance as a Service is the Future
28 Oct 2024
Contributed by Lukas
In this conversation, Adam Walter and Anup from ThreatMate discuss the importance of continuous threat exposure management and the role of managed se...
How to offer High Margin Security Services without being an Expert
21 Oct 2024
Contributed by Lukas
In this episode, Adam Walter discusses with Anup from ThreatMate about the importance of vulnerability management and how managed service providers ca...
Managing your vault
14 Oct 2024
Contributed by Lukas
In this conversation, Adam and Jenny discuss the intricacies of password management, especially in the context of cybersecurity awareness. They explo...
Zombie Apocalypse Business Continuity Planning
07 Oct 2024
Contributed by Lukas
In this engaging conversation, Adam Walter and Jenny discuss the unique approach of using a zombie apocalypse scenario to teach business continuity p...
How to deliver excellent customer experience
30 Sep 2024
Contributed by Lukas
In this conversation, Adam Walter interviews Wayne Kramer from Symoda, discussing the importance of customer experience in the MSP industry. They exp...
How to Network an Event
23 Sep 2024
Contributed by Lukas
In this conversation, Adam Walter and Dave discuss the importance of networking for Managed Service Providers (MSPs) and vendors at industry conferen...
How to Sell without Selling
13 Sep 2024
Contributed by Lukas
In this conversation, Adam Walter and Dave discuss the concept of 'selling without selling,' emphasizing the importance of building relations...
Marketing for Large MSPs
09 Sep 2024
Contributed by Lukas
In this conversation, Adam Walter and Sudhir discuss marketing for large MSPs and how Xamplify helps coordinate and streamline marketing efforts for ...
Why Don't MSPs Market Themselves
02 Sep 2024
Contributed by Lukas
Xamplify is a marketing automation and co-marketing automation solution for MSPs. The conversation explores why MSPs often struggle with marketing th...
How to create value with clients
26 Aug 2024
Contributed by Lukas
In this conversation, Adam and Skip discuss the importance of creating value for clients. They emphasize the need to understand what clients care abo...
The Perils of Ignoring Compliance for MSPs
19 Aug 2024
Contributed by Lukas
In this conversation, Tim Golden discusses the concept of compliance as a service and how it can make things easier for MSPs. Compliance as a service...
Why Compliance as a Service Matters for MSPs: A Conversation with Tim Golden
12 Aug 2024
Contributed by Lukas
In this podcast episode, Adam Walter and Tim Golden discuss why compliance is becoming increasingly important for small businesses. They emphasize the...
How to make clients money
05 Aug 2024
Contributed by Lukas
We used to make our clients money as technology experts. What happened? When did we decide that we were just here to clean up after clients rather tha...
From Basement to Boss
29 Jul 2024
Contributed by Lukas
Greg Sharp, Author of "From Basement to Boss" talks with Adam Walter of Humanize IT about everything from how to use best-in-class solution...
Strategies for learning from Failure
22 Jul 2024
Contributed by Lukas
Learning from failure is one of the most important skills as a engineer or business leader. However, do you know how to learn from failure rather tha...
Why 5G is a gamechanger for MSPs
15 Jul 2024
Contributed by Lukas
How can MSP's use 5G to help their customers? Isn't it just faster cell service? In this episode, Steve Copeland from Rythmz discusses how 5G...
How to build a professional network
08 Jul 2024
Contributed by Lukas
Building a network results in more opportunities, more influence over events, and confidence in the future. Some people will call you lucky, and you ...
Top Down vs Bottom Up Approach
24 Jun 2024
Contributed by Lukas
We start our careers at the bottom of the chain and work our way up. It is no wonder why we are always thinking from the bottom up when it comes to so...
Increase Customer Loyalty
17 Jun 2024
Contributed by Lukas
Building loyalty is about more than just meeting expectations. You have to build relationships and observe the Platinum Rule "Treat people how t...
Two Hundred and ONE
10 Jun 2024
Contributed by Lukas
We continue celebrating the 200th episode with guest Richard Bauer and talk about where the podcast is going. Spoiler alert...MORE GUESTS! We really ...
Episode Two Hundred!
03 Jun 2024
Contributed by Lukas
What a ride 200 episodes! I know it says episode 300, we started counting at 100 thinking we would have each season be the first digit. We are actu...
299 - Are you ready for the summer?
27 May 2024
Contributed by Lukas
Summer is almost it's own quarter, it bridges Q2 and Q3 but it is a season where people are vacationing, kids are home, and clients are quiet. Thi...
298 - Mental Health Awareness (Part 2)
13 May 2024
Contributed by Lukas
What is this "mental health" everyone talks about? Why do we avoid it? I should just work harder and ignore stress right? Maybe I am sleepy ...
297 - Mental Health Awareness
06 May 2024
Contributed by Lukas
May is Mental Health Awareness Month and we hear a lot of tales around burnout with IT professionals. Where a great employee turns into a jerk who is ...
296 - How to deal with Economic Shift
29 Apr 2024
Contributed by Lukas
How do we shift with the economy? It seems like a LOT is moving around right now in the MSP world. So how do you adapt? Take it from Skip and Adam w...
295 - Company Culture
22 Apr 2024
Contributed by Lukas
Connor Swalm with Phin Security joins us again to talk about defining company culture in today's IT world. While Conner and Adam run their compani...
294 - Competing Incentives
15 Apr 2024
Contributed by Lukas
Conner Swalm with Phin Security brings his expertise to discuss how competing incentives are affecting the vendor community. In this episode Adam and ...
293 - Lean into Uniqueness
08 Apr 2024
Contributed by Lukas
MSPs and IT Consultants tend to over-standardize in order to achieve efficiency. The main issue is that your clients often require unique solutions an...
292 - Table Top Exercises
01 Apr 2024
Contributed by Lukas
How do you know your processes are ready? How do you prepare for the unpredictable? This is the world of table top exercises, to help your team identi...
291 - Finding Solutions
25 Mar 2024
Contributed by Lukas
How do you find solutions for customers? Is it just a matter of specing out a laptop or PC with some network items and calling it good? In this episo...
Best Fit, Worst Fit, First Fit
18 Mar 2024
Contributed by Lukas
How do you deal with new prospects? Do you accept anyone or do you find the best fit for both you and the client? In this episode, Skip and Adam ta...
189 - Beware the Ides of March
11 Mar 2024
Contributed by Lukas
The Ides of March used to be a time of celebration and new year celebration. However thanks to a certain playwright we now see it as a time of bad ome...
288 - MSP Advice: Netwerks
04 Mar 2024
Contributed by Lukas
What does 2024 have in store for MSPs? In our First MSP Advice podcast of the year we bring in Mike Giovaninni of Netwerks to discuss what 2024 has i...