In Before The Lock
Activity Overview
Episode publication activity over the past year
Episodes
🔓 9: Everyone wants a cool dashboard
07 Jul 2020
Contributed by Lukas
All about community measurement - Part 2: Targeting specific stakeholders, designing effective reports, and telling compelling stories. Designing Rep...
🔓 8: Just say No to Page Views
23 Jun 2020
Contributed by Lukas
All about community measurement - Part 1: Building a framework to measure performance, defining KPIs and health metrics, and partnering internally to ...
🔓 7: This is not a popularity contest
09 Jun 2020
Contributed by Lukas
Building a Superuser program, selecting the right members, and launching it into the world. Superusers: Resource: Sample Superuser Guidelines Eri...
🔓 6: So far, so good
05 Jun 2020
Contributed by Lukas
Our live session at the 2020 Virtual Comm Chat Summit about our biggest fails unironically ends in failure due to severe weather, Brian pivots to live...
🔓 5: A whole bag of crap
26 May 2020
Contributed by Lukas
Understanding users' motivations, designing community gamification and swag programs, and triggering Erica with U2 puns. Ranks, rewards, & reputation...
🔓 4: Somebody's going to eat your lunch
12 May 2020
Contributed by Lukas
Defining "customer experience", cultivating a customer-first culture, and building a program to meaningfully improve across key touchpoints. #SaveFer...
🔓 3: Sell the why
26 Apr 2020
Contributed by Lukas
Assessing if your company is ready for community, crafting a vision, and building your plan to gain alignment. Building a vision: Marc Benioff "Co...
🔓 2: The next normal
26 Apr 2020
Contributed by Lukas
Living in lockdown, trends and predictions for the industry, and how empathy will guide us forward. #covidlife: Erica's recording setup Brian's re...
🔓 1: Join the circus
22 Apr 2020
Contributed by Lukas
Navigating a layoff, how to approach looking for a job, and that time Erica didn't hire Brian. Brian's layoff experience: Brian's LinkedIn announ...