It’s Not You—It’s Your Hospitality
Episodes
Restaurant Management Training that Turns Them into Leaders (ROI time)
08 May 2026
Contributed by Lukas
🔥 Reserve your seat at our free training built for the 2026 workforce. Learn the 4-Domino Sequence Behind Every Restaurant Doing $7M+ With 15% Marg...
Coffee Shop Marketing and Branding That Changes Everything l with Coffee Dose founder Jeni Castro
30 Apr 2026
Contributed by Lukas
If you think restaurant marketing is just posting pretty food photos… you’re already losing.In this in depth interview, I sit down with Coffee Dos...
Restaurant Manager Training: Step-by-Step to Higher Profits
27 Apr 2026
Contributed by Lukas
Restaurant Manager Training: Step-by-Step to Higher ProfitsStruggling with inconsistent staff performance, poor hospitality, or missed revenue opportu...
Your Host Is Costing You Thousands (Here’s Why)
14 Apr 2026
Contributed by Lukas
Are your hosts secretly hurting your restaurant’s growth?Most restaurant owners massively underestimate the power of the host role and it’s costin...
Fix THIS or Your Restaurant Will Keep Struggling
10 Apr 2026
Contributed by Lukas
Most restaurants don’t have a sales problem, they have a people development problem. When you break down inconsistent service, weak guest retention,...
Fix Your Hospitality Training through Leadership Development
03 Apr 2026
Contributed by Lukas
If you think your managers are a cost, you’re already losing money.After working with over 300 restaurants worldwide, I’ve seen the same mistake a...
The Crazy Truth Behind Turning $12 to $100M Restaurant Empire
27 Mar 2026
Contributed by Lukas
How do you turn $12 into a $100 million restaurant empire?In this video, I break down the incredible true story behind Carlo Distefano and the rise of...
I Found the #1 Mistake Killing Restaurants in 2026 and How to Fix it
21 Mar 2026
Contributed by Lukas
Running a restaurant has NEVER been harder. Since 2020, the cost of operating a restaurant has increased by 35%… while margins were already razor t...
How One of America’s Most Profitable Restaurants Built Its Brand on a Shrimp Cocktail
12 Mar 2026
Contributed by Lukas
Most restaurants fail.The average independent restaurant lasts less than 5 years. Profit margins sit around 3-5%, staff turnover can exceed 75%, and t...
Hot Dog Cart to $750 Million Dollar Empire: The Untold Reason of Portillo's Success
03 Mar 2026
Contributed by Lukas
Grab the popcorn, because in this podcast I break down one of the greatest restaurant growth stories ever: How Portillo's went from a tiny hot do...
Why Most Restaurants Fail at Training Gen Z — And What Actually Works
27 Feb 2026
Contributed by Lukas
Why is it so hard to train Gen Z in restaurants? Why do so many restaurant owners, managers, and leaders feel like Gen Z employees don’t care, won’...
The Insane Reason People Pay $350 JUST for a Reservation to Carbone!
23 Feb 2026
Contributed by Lukas
People are paying $350 just for a reservation at Carbone in New York. Not for food. Not for wine. Just to get in the door.And yes, there are reservati...
The Right Way to Upsell in Your Restaurant (No One Teaches This)
06 Feb 2026
Contributed by Lukas
Most restaurants don’t fail overnight.They die slowly.And the two biggest silent killers I see over and over again are:👉 Inconsistent hospitality...
I’ve Worked With Over 300 Restaurants… They All Have This ONE Problem
02 Feb 2026
Contributed by Lukas
I’ve talked to over 1,000 restaurant owners in the last two years. We’ve worked with 300+ restaurants (and we’re closing in on 400). From single...
The Hospitality Mindset That Creates Top Performers (And More Money)
29 Jan 2026
Contributed by Lukas
Whether you work in a restaurant, a private club, or any service business, your real job isn’t just to do tasks it’s to make people feel valued. I...
How to Increase Restaurants Sales Through Maximizing Reviews
09 Jan 2026
Contributed by Lukas
When guests search “restaurants near me,” they’re not choosing the best restaurant, they’re choosing the one with the most reviews and the hig...
This Training Mistake Is Costing Your Restaurant Millions
02 Jan 2026
Contributed by Lukas
After creating training systems for over 300 restaurants and spending more than 10 years building restaurant training programs for groups and corporat...
Why the Best Restaurants Are ALWAYS Packed
29 Dec 2025
Contributed by Lukas
Hospitality is not a soft skill or a “nice to have”, it is the most profitable marketing strategy successful restaurants use! After working with...
Most Restaurants Get Hospitality Wrong (They Overlook This)
27 Dec 2025
Contributed by Lukas
Most restaurants don’t fail because of bad food, they fail because of missed details.Hospitality is NOT one big moment, but a series of small, often...
3 Brutal Truths That Keep Your Restaurant From Growth
19 Dec 2025
Contributed by Lukas
"What got you here won’t get you there” isn’t just a quote, it’s the reason most restaurants plateau.In this podcast, I break down the si...
Hospitality Training in 15 Mins...
18 Dec 2025
Contributed by Lukas
Most businesses say they care about hospitality, but very few actually practice it consistently.In this presentation, I go over why true hospitality i...
The Iceberg Method That Fixes Your Restaurant Hospitality Problem
15 Dec 2025
Contributed by Lukas
Most restaurant owners teach hospitality the wrong way and it's why your team never fully buys in. In this video, I break down my Iceberg Hospita...
The Silent Killer of Successful Restaurants
12 Dec 2025
Contributed by Lukas
If your restaurant managers are losing motivation...even the great ones...you’re not alone. After working with hundreds of restaurant brands and a...
These Are The 3 Biggest Mistakes Restaurants Make
09 Dec 2025
Contributed by Lukas
You’re not struggling because your food is bad.You’re not struggling because “there aren’t enough good people.”You’re struggling because t...
20 Years of Restaurant Turnarounds in 15 Minutes (Thank Me Later)
08 Dec 2025
Contributed by Lukas
Most restaurant owners think inconsistency is a training problem.It’s not.In this podcast, I break down the real reason your hospitality, performanc...
The #1 Reason Restaurants Break and How to Fix It
05 Dec 2025
Contributed by Lukas
Scaling a restaurant from 1… to 4… to 5 locations is exciting, until the cracks start showing.Most restaurant owners think their biggest problem i...
Hospitality Isn’t in The Training...It’s in The Selling
02 Dec 2025
Contributed by Lukas
Hospitality isn’t dying, the way we train it is.In this presentation, I break down the hospitality mindset that most restaurants completely miss. If...
The Mindset Training That Makes your Restaurant Employees Profitable
01 Dec 2025
Contributed by Lukas
Most people stay stuck in a paycheck-to-paycheck life because they think like everyone else. So, in this presentation, I show you the exact mindset s...
5 Different Billion Dollar Brands Use The Same Theory: E-ROI
01 Dec 2025
Contributed by Lukas
Most restaurant owners completely underestimate the power of the host experience. Your host can be the #1 driver of guest retention, reviews, and sale...
I Analyzed Over 1,000 Restaurants...Top 10% Do This
25 Nov 2025
Contributed by Lukas
The Top 10% of Restaurants All Do THIS — And Now You Can TooAfter analyzing 1,000+ restaurants, we discovered one undeniable truth:The top 10% all m...
Turn Starbucks Failure Into YOUR Success (Here's How)
13 Nov 2025
Contributed by Lukas
Starbucks is closing hundreds of locations across the U.S. but that’s not the real story. The real story is why they’re failing… and how you can...
10x Restaurant Sales Without Spending a Dollar More (Restaurant Growth Hack)
12 Nov 2025
Contributed by Lukas
Most restaurant owners and managers think people leave because of pay. But here’s the truth, money might attract people, but it’s not what makes t...
Hospitality Training
10 Nov 2025
Contributed by Lukas
Most people think hospitality is about perfect service, polished lines, flawless timing, or saying the “right” thing. But real hospitality isn’t...
The Secret Ingredients of Great Hospitality...BROKEN DOWN
09 Nov 2025
Contributed by Lukas
Restaurateur Will Guidara's life changed when he decided to serve a two-dollar hot dog in his fancy four-star restaurant, creating a personalized...
Give me 20 Minutes and I'll Fix Your Restaurant's Leadership Problem
31 Oct 2025
Contributed by Lukas
Most restaurant owners don’t have a hospitality problem, they have a leadership problem.After working with over 300 restaurants worldwide, I’ve se...
How to Turn 1 Restaurant Guest Into 3... (Start Now)
30 Oct 2025
Contributed by Lukas
The most successful restaurants in the world all share one mindset, they think outside the box.But “thinking outside the box” in restaurants doesn...
Fix Your Restaurant's Hospitality with THESE 5 Simple Steps
29 Oct 2025
Contributed by Lukas
Restaurants were built on hospitality, yet it’s harder than ever to find. From pancake houses to fine dining, guests feel the drop, and owners are f...
The Hidden $27M System Behind the World’s Most Profitable Restaurant
29 Oct 2025
Contributed by Lukas
What if I told you the most profitable full-service restaurant chain in America doesn’t sell steak, sushi, or seafood, but soup dumplings? This is ...
Hospitality Isn’t Dead. Your Trapped in Outdated Training (Here's How to Fix It)
22 Oct 2025
Contributed by Lukas
Everyone says “hospitality is dying,” but that’s dead wrong. The problem isn’t hospitality, it’s the way we train it.After working with 300+...
The One Thing That Kills Great Restaurants (and It’s Not Food)
13 Oct 2025
Contributed by Lukas
I recently visited one of the most talked-about restaurants in Minneapolis and on paper, it had everything going for it. A James Beard nominated chef,...
Future Proof Your Restaurant with This 20 minutes (from 20 years of Training)
13 Oct 2025
Contributed by Lukas
86% of restaurant managers say dealing with employees is the hardest part of their job, but what if that’s actually your biggest opportunity? That&...
Hospitality is Dying - Here's How to Profit From It
06 Oct 2025
Contributed by Lukas
Hospitality is in crisis. From restaurants to banks to everyday service businesses, genuine care and connection have become rare. Guests expect frustr...
3 Things I Avoided When Scaling 300 Restaurants
17 Sep 2025
Contributed by Lukas
Welcome to the very first episode of It’s Not You, It’s Your Hospitality! In this first episode, I give a little background on myself and share m...