ITOps, DevOps, AIOps - All Things Ops
Episodes
Ep. 54 - How Documentation Can Make or Break Your Team – with Connor Clark-Lindh
01 Jul 2025
Contributed by Lukas
The best teams don’t chase perfection—they reduce friction.Ever been told you can’t improve a system because “the documentation isn’t up to ...
Ep. 53 - From 5,000 Alerts to AI-Ready Ops: Inside Acrisure’s Observability Overhaul - with Jordon Peeple
27 May 2025
Contributed by Lukas
Jordon Peeple is Head of IT Infrastructure Operations at Acrisure—the fast-growing fintech powerhouse you’ve probably used without even knowing it...
Ep. 52 - Keeping the Lights On at Visa: How to Engineer for Reliability at Scale - with Divya Veerapandian
15 Apr 2025
Contributed by Lukas
How do you ensure reliability across hybrid infrastructure when the cloud half isn’t fully in your control?In this episode, host Elias Voelker talks...
Ep. 51 - IT for Human Rights: Scaling Secure Infrastructure for a Global Nonprofit – with Lydia Nicola
25 Mar 2025
Contributed by Lukas
For Lydia Nicola’s IT team, a security breach isn’t just a risk—it could mean life or death for the people they protect.In this episode, Elias V...
Ep. 50 - Data Center Efficiency: Monitoring, AI, and Decarbonization - with Martin Casaulta & Martin Hirschvogel
17 Feb 2025
Contributed by Lukas
How can you drive data center efficiency without compromising performance?In this episode, host Elias Voelker sits down with Martin Casaulta, Chief Te...
Ep. 49 – 90% First-Contact Resolution: How to Build a Secure, Efficient IT Helpdesk– with Peg Kearney
27 Jan 2025
Contributed by Lukas
How do you hit 90% first-contact resolution—and keep it there?In this episode, Elias speaks with Peg Kearney, Director of IT Operations at the Unive...
Ep. 48 - From Surviving to Thriving: How a Major Cyberattack Sparked a Full IT Transformation - with Thomas Klithav Hansen
05 Jan 2025
Contributed by Lukas
A major cyberattack led Blue Water Shipping to completely transform its IT infrastructure—and now, they're stronger than ever.In this episode, ...
Ep. 47 - 35,000 to 130,000 Students in 5 Years: Scaling IT at Internationale Hochschule - with Thomas Singbartl
09 Dec 2024
Contributed by Lukas
Since 2019, Thomas Singbartl, Head of Global IT Operations at Internationale Hochschule (IU), has supported the university's astonishing growth j...
Ep. 46 - IT for the City of Atlanta: Building Scalable and Resilient Systems - with Tameka Neely-Dudley
19 Nov 2024
Contributed by Lukas
What can we learn about resilience, scalability, and workforce development from the IT organization of the 6th-largest metro in the US?In this episode...
Ep. 45 - The Metrics That Matter: Optimizing ITSM by Focusing on Customer Effort – with Huseyin Uysal
29 Oct 2024
Contributed by Lukas
Which KPIs really matter in IT Service Management?In this episode, Elias sits down with Huseyin Uysal, Head of Global Service Desk at ISS, to uncover ...
Ep. 44 - Mature ITSM: How to Drive Top-Down Change and Build Well-Oiled IT Operations - With Haroon Hasan
15 Oct 2024
Contributed by Lukas
What separates a well-oiled IT operation from one constantly putting out fires? In this episode, we dive deep into the world of IT Service Management ...
Ep. 43 - Scaling Without the Cloud: How Sofascore Manages Millions of Real-Time Requests with Clever Caching - with Josip Stuhli
01 Oct 2024
Contributed by Lukas
What happens when your infrastructure faces a live peak of millions of users worldwide—without cloud scalability? In this episode, Sofascore’s CTO...
Ep. 42 - Integrating Cybersecurity with Operations: Ensuring Impact and Efficiency at UNICEF USA - with Andrew Nuxoll
17 Sep 2024
Contributed by Lukas
Successful cybersecurity isn’t about heroics, it’s about preventing disasters you’ll never hear about.In this episode, Andrew Nuxoll, Managing D...
Ep. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark Katsouros
03 Sep 2024
Contributed by Lukas
How can universities navigate the complexities of service delivery while pursuing growth and innovation? Mark Katsouros, Senior Director for IT Engine...
Ep. 40 - Service Management in IT and Beyond - with Martijn Adams
16 Jul 2024
Contributed by Lukas
Martijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, ...
Ep. 39 - Scaling Cyware: Lessons From Growing the Company Headcount Fivefold - With Joe Aurilia
25 Jun 2024
Contributed by Lukas
How can you scale your tech company while maintaining rigorous operational standards? Senior VP of Operations at Cyware Joe Aurilia shares what he lea...
Ep. 38 - Transparency, Credibility, and Connection: Hard-Earned Lessons From 25 Years in IT - with Paul Teodorescu
10 Jun 2024
Contributed by Lukas
Learn from Paul Teodorescu's 25 years of IT experience as he shares the importance of transparency, credibility, and connecting with people in th...
Ep. 37 - How GenAI Is Reshaping the Way We Do ITOps - with Nathanial Smalley
21 May 2024
Contributed by Lukas
The end of the traditional SRE? How do you see the future unfolding as AI's role in IT operations grows?In this episode, we welcome Nathanial Sma...
Ep 36 - Hyper-Converged Infrastructures: The Answer to the Complexity of IT Systems? - with Lee Caswell
26 Mar 2024
Contributed by Lukas
Over the next 3 years, more than 750 million new applications will hit the market... and nobody can predict what those applications will look like.In ...
Ep 35 - Cybersecurity Masterclass: Compliance and Breach Prevention in the Era of Cloud and AI - with Jason Ford
10 Mar 2024
Contributed by Lukas
Cybersecurity as we know it today is still in its infancy, which begs the question: how will it mature in the wake of rapid cloud and AI innovations?I...
Ep 34 - The Future of Real Estate: Fathom Realty on Cloud Transition, Kubernetes, and AI - with David Almeida
21 Dec 2023
Contributed by Lukas
How is technology shaping the future of real estate?In this episode, David Almeida, VP of DevOps and BI at Fathom Realty delves into the nuances of cl...
Ep 33 - From Manufacturing Excellence to IT Excellence: Inside Toyota’s DevOps Playbook - with Kumar Singirikonda
11 Dec 2023
Contributed by Lukas
Discover the synergies of DevOps, DataOps, and cloud technologies that are driving Toyota's IT revolution as we delve into the cutting-edge IT st...
EP 32 - The Future of Healthcare Tech: Cloud, AI, and Conversational Interfaces - with Steven Michaels
28 Nov 2023
Contributed by Lukas
Dive into the transformative world of healthcare technology with Steven Michaels, VP of Technology and CTO at Baylor Scott & White Health. Explore...
KubeCon Special: Opinions, Learnings, and Booth Breakdowns With Checkmk’s Elias and Dalarie
16 Nov 2023
Contributed by Lukas
Dive into the vibrant world of KubeCon with hosts Dalarie Gonzales and Elias Voelker of Checkmk as they share their personal experiences of the event....
Ep 30 - Balancing Speed and Security in Software Development: Navigating the Software Supply Chain - with Paul Karsten and Alexander Kalinovsky
14 Nov 2023
Contributed by Lukas
Alexander Kalinowsky and Paul Karsten, Founders of Idea Harbor, navigate the complexities of the software supply chain in a world where speed and secu...
Ep 29 - The Truth About Application Availability in the Cloud: What You Need to Know - with Blaize Stewart
07 Nov 2023
Contributed by Lukas
Prepare to discover the secrets to high availability and resiliency of applications in the cloud with Blaize Stewart, Architect at Xpirit.In this epis...
Ep 28 - Infrastructure as Code and the Pivotal Role It Plays in Cloud Computing - with Nora Schoener
10 Oct 2023
Contributed by Lukas
Early in her career, Nora Schöner fell in love with infrastructure as code.In this episode, Nora Schöner, Senior Cloud Consultant at superluminar, e...
Ep 27 - Enterprise-Grade Cloud Transformations: Essential Advice for Big Companies Moving to the Cloud - with Kamlesh Moliya
26 Sep 2023
Contributed by Lukas
Having held leadership positions at large insurance and financial institutions like Prudential, Citigroup, Bank of America, and UBS, Kamlesh Moliya is...
Ep 26 - The API Mindset: How to Build Products That Can Communicate and Scale - with Baiju Joseph Thalupadath
12 Sep 2023
Contributed by Lukas
Baiju's first job selling push-button phones earned him just $12 per month. Today, he has amassed an impressive portfolio of work at companies li...
Ep 25 - Inside the Giant: The Innovations Powering Microsoft's Hyperscale Data Centers - with Adam Morton
05 Sep 2023
Contributed by Lukas
Microsoft owns some of the biggest data centers in the world. And as the demand for computing capacity continues to grow, so do the challenges. Adam M...
Ep 24 - Lessons From Hyperscale: How Ex-Meta’s Amin Astaneh Helps Tech Companies Reduce Costs With Modern DevOps & SRE
15 Aug 2023
Contributed by Lukas
Amin Astaneh is an SRE veteran with over 12 years of experience working at major tech companies such as Acquia and Meta. Now, Amin is spearheading his...
Ep 23 - Prevention, Not Reaction: The Benefits of Shifting SRE Into the Early Stages of System Development - with Bijit Ghosh
16 May 2023
Contributed by Lukas
Bijit Ghosh is the Global Cloud Engineering Lead and Head of Cloud Engineering at Deutsche Bank, the number-one financial institution leading the char...
Ep 22 - Re-Architecting vs. Re-Platforming: Choosing the Cloud Migration Strategy That’s Right for You - with Laurens Baardman
27 Apr 2023
Contributed by Lukas
Transitioning to the cloud can be as simple as switching to a new hosting provider.But this approach leaves countless benefits on the table. Instead, ...
Ep 21 - Part Military Man, Part IT Professional: How Neil’s Experience in the US Military Shaped His Career in IT Security - with Neil Cosson
11 Apr 2023
Contributed by Lukas
From Military Police Officer in the US Navy to Coffee Shop Owner, Marine Combat Instructor to IT Security Engineer, Neil's career path has been u...
Ep 20 - An Approach for Modernizing DevOps at International Organizations - with Juan Cercos
24 Jan 2023
Contributed by Lukas
There are 2 types of people in every large organization:Those who help you to implement change – and those who don't.In this episode, Juan Cerc...
Ep 19 - How do you Manage Successful System Integration as Part of a Company Acquisition? - with Thomas Sweet
10 Jan 2023
Contributed by Lukas
You acquired a company, and now you want to tackle successful system integration – but how?And what extra challenge do different size environments b...
Ep 18 - Performance Engineering as Key to a Well-Rounded Application Design - with Scott Moore
13 Dec 2022
Contributed by Lukas
There's more to performance engineering than testing.You have to look at the whole picture.In today's episode, Scott Moore, Founder at Scott...
Ep 17 - Why Kubernetes Isn’t the Be All and End All Deployment Approach - with Ádám Márton Beke
25 Nov 2022
Contributed by Lukas
Are containerized microservices always the best deployment approach?Kubernetes has quickly become the default system for managing containerized applic...
Ep 16 - The Challenges Of Containerization In High-Performance Computing - with Jason McDonald (Harvard Medical School)
15 Nov 2022
Contributed by Lukas
Can High-Performance Computing (HPC) be containerized effectively?Containerized workflows are attractive to the research community for many reasons, b...
Ep 15 - How Modern ITOps and AIOps Can Recession-Proof The Cost Of IT - with Mohan Kompella (Big Panda)
31 Oct 2022
Contributed by Lukas
The question of a recession is no longer if, but when.Markets are flashing signs that the global economy is teetering on a cliff’s edge, but there’...
Ep 14 - Cloud VS On-Premise: How To Choose The Best Place To Host Your Data - with Edward Bezerra (K. Hovnanian Homes)
17 Oct 2022
Contributed by Lukas
Head to the cloud or stay on the ground?Here’s a hint:When thinking about where to host your data, there’s much more to consider than just cost....
Ep 13 - How ABB Leverages the Right Data Sources & Technologies to Eliminate End User Tickets - with Dennis Vinciguerra (ABB)
03 Oct 2022
Contributed by Lukas
ABB IT's main mission: Eliminating end user tickets.How do they work with data & technology to reach their goal – on a global scale?Dennis ...
Ep 12 - Move Over DevOps — It’s The Renaissance Of Value Stream Management - with Helen Beal (DevOps Institute)
19 Sep 2022
Contributed by Lukas
Traditional DevOps is dead.But don’t let it be forgotten.Rather, let it evolve with Value Stream Management (VSM) to become a tool that lets you bet...
Ep 11 - Blockchain and Observability: How Dapper Lab Keeps Track of NFT Transactions & Data in the Crypto-Space - with Andrew Burian (Dapper Labs)
06 Sep 2022
Contributed by Lukas
Blockchain technologies and NFT present unique monitoring and observability challenges.Andrew Burian, SRE Director at Dapper Labs, talks all things bl...
Ep 10 - AIOps and Automation: Will AIOps make Human Workforces Redundant? - with Richard Whitehead (Moogsoft)
23 Aug 2022
Contributed by Lukas
The future is fully automated, thanks to AIOps – Right?Richard Whitehead, Chief Evangelist and CTO of Moogsoft, chats with Elias about all things AI...
Ep 9 - Leveling out the Gender Playing Field: What Needs to Change in IT Ops? - with Brenda Standridge
09 Aug 2022
Contributed by Lukas
IT Ops needs more representation of women – and it has a long way to go.Today's guest Brenda Standridge, former Regional Director Data Center O...
Ep 8 - Diving Into AIOps: The State of AIOps Today & Where it's Headed - with Sean McDermott (Windward Consulting)
26 Jul 2022
Contributed by Lukas
Everyone's using the term AIOps – nobody really dives into what it means. Today, Sean McDermott, CEO of Windward Consulting, and Elias talk all...
Ep 7 - When solving the issue becomes an issue - with Elastic's Philipp Krenn
12 Jul 2022
Contributed by Lukas
Some products solve a huge issue for their users. But sometimes, it is this big innovation that stands in the way of users adopting newer features. Th...
Ep 6 - Challenges and solutions for intelligent incident alerting
28 Jun 2022
Contributed by Lukas
Challenges and solutions for intelligent incident alerting in IT OperationsIn this episode of “All Things Ops”, host Elias Voelker talks to Ronald...
Ep 5 - Open-Source Observability & the Challenges of Kubernetes Monitoring - with Jonah Kowall
14 Jun 2022
Contributed by Lukas
What are the challenges of Kubernetes Monitoring, and what's the next big leap in DevOps?In this episode of “All Things Ops”, our host Elias ...
Ep 4 - Kubernetes as a Platform - with Donald Lutz
31 May 2022
Contributed by Lukas
From traditional system engineering to DevOps – Is GitOps the next step?In today's episode, Donald Lutz, Director and Enterprise Architect at t...
Ep 3 - A Man on a Mission: How Yann Mulonda Drives Tech Education & Leverages his Global Experience in his "Run"-Team
17 May 2022
Contributed by Lukas
How do you encourage continuous learning and integration in your tech teams to offer a holistic service to your clients?In today's episode, our h...
Ep 2 - Why Uptime is not the Be All and End All of Site Reliability Engineering - with Jeremy Proffitt
03 May 2022
Contributed by Lukas
Uptime is what SRE is all about – or is it? Jeremy Proffitt, Director DevOps and SRE at Ally Financial, technology craftsman and problem solver, is ...
Ep 1 - Running at 'Cloud Scale' - Learnings and Insights from IBM Cloud's Jerry Bell
03 May 2022
Contributed by Lukas
There's no modern IT without cloud computing. But what does it take to run a cloud provider's infrastructures efficiently and securely?In to...