ITSM Podcast covering Latest Solutions & Best Practices
Activity Overview
Episode publication activity over the past year
Episodes
10 Principles of Kaizen
01 May 2024
Contributed by Lukas
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, ServiceNow, Remedy, Infor, or Sage. Any use of the software product n...
Is iPaaS the future for Ivanti Integrations?
14 Mar 2024
Contributed by Lukas
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Workato, Zapier, BMC Remedy. Any use of the software product names is descrip...
When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system
13 Feb 2024
Contributed by Lukas
If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the ear...
Ivanti ITSM Project FAQ by Service Desk Managers
16 Jan 2024
Contributed by Lukas
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is des...
Onsite vs Remote Ivanti Consultant/Developer?
28 Nov 2023
Contributed by Lukas
Back in the day before Zoom, before Goto Meeting, before the Internet, onsite visits were the only approach. Nowadays you hardly find anyone requiring...
What is Ivanti Certification? And is it important?
21 Nov 2023
Contributed by Lukas
Lately on various Social Media Sites there have been quite a few proud posts of Ivanti "Consultants" getting their Certification for Ivanti ...
How many Ivanti Consultants and Developers do you need for your ITSM Project?
07 Nov 2023
Contributed by Lukas
Ivanti ITSM has come a long way in the 27+ years I have implemented the various products from HEAT, HEAT ITSM, Ivanti Service Manager, Ivanti Asset Ma...
ChatGPT and ITSM
27 Mar 2023
Contributed by Lukas
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skil...
Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation?
18 May 2022
Contributed by Lukas
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is de...
What makes a great Ivanti HEAT Neurons Administrator/Developer/Consultant?
07 Apr 2022
Contributed by Lukas
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is de...
Developer or Consultant?
19 Feb 2022
Contributed by Lukas
DISCLAIMER: "Ivanti Consultant", and "Ivanti Developer" refer to job description, experience, and skill set with Ivanti's prod...
Is Ivanti a Professional Services Provider?
18 Jan 2022
Contributed by Lukas
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is des...
About your ITSM Podcaster
05 Jan 2022
Contributed by Lukas
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is des...
Dashboard Reporting & Christmas Lights
01 Dec 2021
Contributed by Lukas
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skill...
Software Asset Management 101
19 Nov 2021
Contributed by Lukas
Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, an...
What is IT Asset Management (ITAM)?
19 Oct 2021
Contributed by Lukas
We will be covering the history of ITAM (IT Asset Management), how ITAM has evolved in the last couple of years, and what you need to know. DISCLAIME...
Lessons learnt from Dragons' Den UK and Shark Tank Australia
01 Oct 2021
Contributed by Lukas
I started watching Dragons' Den in Canada and then the US version of Shark Tank. When I ran out of episodes to watch I tuned in to Dragons' ...
Password Resets – Incident or Service Request?
16 Sep 2021
Contributed by Lukas
Incidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management). Password ...
Typical ITSM Implementation Timeframe
07 Sep 2021
Contributed by Lukas
This question came in through my Podcast Question/Topic Form from Andre in Frankfurt, Germany. What is the typical Implementation Timeframe? DISCLAIM...
SLAs red headed step child
25 Aug 2021
Contributed by Lukas
When it comes to Service Level Agreements (SLAs) there is one important configuration that's overlooked or forgotten. Holidays and Exceptions You&...
What is the difference between an Incident, Problem, Service Request, and Change Requests?
29 Jul 2021
Contributed by Lukas
In this podcast Gregor covers the differences between Incident, Problem, Service Request, and Change Requests from a perspective of ITIL definition, h...
UAT Test Script Case Examples
07 Jul 2021
Contributed by Lukas
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skill...
Who owns UAT Test Scripts
17 Jun 2021
Contributed by Lukas
This ITSM Podcast Episode clears up some misconceptions about UAT Test Scripts DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti,...
Email Summaries
01 Jun 2021
Contributed by Lukas
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is des...
Email: Productivity Tool or Time-Waster?
25 May 2021
Contributed by Lukas
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is des...
Common UAT Pitfalls
18 May 2021
Contributed by Lukas
Gregor share his experience with ITSM Implementations, more specifically Common User Acceptance Testing pitfalls. CV: Gregor has been providing ITSM ...
What is Regression Testing?
11 May 2021
Contributed by Lukas
CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ year...
What is the difference between UAT Testing and System Testing?
10 May 2021
Contributed by Lukas
It never ceases to amaze me how many people mistake UAT Testing and System Testing. CV: Gregor has been providing ITSM Best Practices, Latest Solution...
What is Edge Computing? Shift Left Paradigm?
05 May 2021
Contributed by Lukas
What is Edge Computing? Shift Left Paradigm? Nirvana vs Realistic Expectation DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti....
ITSM News: Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management
26 Apr 2021
Contributed by Lukas
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skill...
What is User Acceptance Testing (UAT)?
22 Apr 2021
Contributed by Lukas
This ITSM podcast episode focuses on UAT, Test Cases, Scripts, common UAT mistakes and problems, and how to overcome them. CV: Gregor has been prov...
ITSM Implementation Milestones
21 Apr 2021
Contributed by Lukas
Today'spodcast is on the topic of Implementation Milestones. CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Co...