Keep it AI - ServiceNow
Activity Overview
Episode publication activity over the past year
Episodes
Agentic AI workflows for AIOps
18 May 2025
Contributed by Lukas
In this episode, we explore the transformative impact of agentic AI frameworks on IT operations and AIOps with Rani Tzur, Director Product Management....
Accenture's Approach to AIOps & GenAI
14 Apr 2025
Contributed by Lukas
Join Usman Sindhu as he sits down with Accenture's Bryan Locke to discuss the evolution of AIOps, the role of Generative AI in IT operations, and how ...
Leap into the automation future: How GenAI is enabling self-healing IT
24 Mar 2025
Contributed by Lukas
In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, clus...
ServiceNow's agentic AI framework explained: What you need to know
12 Mar 2025
Contributed by Lukas
In this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Out...
Creating an agentic AI framework for observability
27 Feb 2025
Contributed by Lukas
In this episode, we'll discuss the practical applications of Agentic AI in IT operations. You will learn how various observability AI agents can inter...
AIOps Continual Improvement
06 Jun 2024
Contributed by Lukas
Jason Smith, Director of Outbound Product Management, ITOM, discusses the steps to measure AIOps as a product and an offering. Hear him explain specif...
Getting ready for the AIOps project
16 May 2024
Contributed by Lukas
In this episode, we discuss how to get started on your AIOps journey. Learn from Alexander and Akif as they share the tips and tricks to build an AIOp...
The role of Generative AI in AIOps
07 Mar 2024
Contributed by Lukas
Join Madhuri Manikonda from the Digital Technologies and Rani Tzur to what is new in AIOps and how is Generative AI helping to improve resolution effo...
Microsoft Azure Cloud talk with Miguel Meza
26 Jul 2023
Contributed by Lukas
In this episode, hear from Miguel Meza as we discuss the cloud trends. We focus on how Microsoft customers are adopting Azure and what are some of the...
On the heels of cloud adoption
05 Jun 2023
Contributed by Lukas
The technology landscape is constantly changing. I sat down with Josh Goldstein, VP of Product Strategy at ServiceNow, to learn what he’s hearing fr...
2022 CIO Priorities Part 2
13 Apr 2022
Contributed by Lukas
This is part 2 of the CIO priorities podcast with Khalid Kark where we’re discussing emergence of Service. Download this 5 priorities infographi...
2022 CIO Priorities Part 1
30 Mar 2022
Contributed by Lukas
In this first episode of 2022, we start by talking CIO priorities with Khalid Kark. We’ll recap 2021 in part 1 and where CIOs are heading in 202...
Intelligent data correlation in AIOps
13 Oct 2021
Contributed by Lukas
In this episode, Karlis Peterson and Matt Morris join to continue the AIOPs discussion and get deeper into different use cases to reduce event noise u...
What is Observability?
28 Sep 2021
Contributed by Lukas
Forrest Knight joined us this week to discuss customer challenges around application delivery and how Lightstep solves it via Observability....
ROI of AIOps
10 Sep 2021
Contributed by Lukas
Do you struggle to understand the ROI of AIOps? Gab Menachem, Senior Director, Product Management, shares the quantified benefits of the ServiceNow AI...
What is Predictive AIOps
01 Sep 2021
Contributed by Lukas
Hear what is beyond AIOps. Gab Menachem, Senior Director, Product Management, shares customer journeys into AIOps and beyond. He talks about Predictiv...
Episode 12: The state of DevOps and SRE industry with Tameem
08 Jun 2021
Contributed by Lukas
In this episode, I sat down with Tameem Hourani at RapDev to discuss the state of DevOps and the SRE industry. Hear how the industry is prog...
Episode 11: ServiceNow IT’s Cloud Migration Journey
09 Feb 2021
Contributed by Lukas
In this episode, Venkat Lakshminarayanan, Sr Dir at Now on Now IT Infrastructure and Ops, shares ServiceNow IT’s cloud migration journey. Also c...
Episode 10: AIOps at Accenture
07 Dec 2020
Contributed by Lukas
Brian Lock, Manager, Global IT Enterprise Services, joins us from Accenture this week to talk about AIOps journey. He shares how to become...
Episode 9: Introducing Service Graph connectors
02 Nov 2020
Contributed by Lukas
This week, let's learn what's the Service Graph Connector Program. Hear, from Odin Olson, Sr. Director, Technology Alliances, about customer bene...
Episode 8: Digital Transformation with UK National Air Traffic Services (NATS)
01 Oct 2020
Contributed by Lukas
This week hear from Jamie Mead from NATS, who talks about the digital transformation strategy. He uses Predict and Prevent methods...
IT Experience Podcast Episode 7: Paris release highlights for ITOM
09 Sep 2020
Contributed by Lukas
Steve Anderson, Director Outbound Product Management, joins this week to walk us through all the new capabilities available in the Paris rel...
IT Experience Podcast Episode 6: Ferguson’s Journey: Creating a modern IT Operations.
01 Sep 2020
Contributed by Lukas
Tune in to hear from Juergen Knecht, Sr. Manager Service Automation at Ferguson Enterprise. He talks about creating a modern ...
IT Experience Podcast Episode 5: Data vs Intelligence – Intro to Loom Systems
22 Jul 2020
Contributed by Lukas
In this episode, tune in to hear from Loom Systems founders Gab Menachem and Dror Mann, as they talk about their foundation. They share their journey ...
IT Experience Podcast Episode 4: Aligning IT and business to deliver digital outcomes
23 Jun 2020
Contributed by Lukas
In this podcast, we’ll bring you a wide variety of topics concerning IT organization, technology, and leadership. Stay tuned to hear from indust...
IT Experience Podcast Episode 3: Role of modern architectures in shaping DevOps and IT
09 Jun 2020
Contributed by Lukas
Tune in to hear from Alexander Ljungström, Strategic Advisor at Einar & Partner, about the role of modern architectures in shaping DevOp...
IT Experience: Episode 2: AIOps on Steroids
01 Jun 2020
Contributed by Lukas
In this podcast, we'll bring you a wide variety of topics concerning IT organization, technology, and leadership. Stay tuned to hear from industry exp...
IT Experience: Episode 1: IT leaders' role in the post-COVID-19 world
29 May 2020
Contributed by Lukas
Welcome to a new Podcast Series - In this podcast, we'll bring you a wide variety of topics concerning IT organization, technology, and leadership. St...