Leaders in Lending
Episodes
Seismic Shifts in the Indirect Lending Landscape
07 Dec 2022
Contributed by Lukas
The car industry has been hit by multiple disruptions in recent years due to the supply chain and the lack of inventory. But people still are buying c...
Expanding Digital Service to Members
30 Nov 2022
Contributed by Lukas
Delivering the best member service at credit unions was once totally dependent on face-to-face relationships, and while that is still important today,...
Driving Loan Growth Digitally In Uncertain Times
23 Nov 2022
Contributed by Lukas
The lending environment in 2022 is vastly different than it was in 2019 – rising rates and inflation have made lending more expensive for consumers....
Policy and Practice to Expand Access to Credit
16 Nov 2022
Contributed by Lukas
Technology is transforming the banking landscape, but it is cost prohibitive for smaller institutions and can leave out borrowers who need access to c...
Policy and Practice to Expand Greater Access to Credit
16 Nov 2022
Contributed by Lukas
Technology is transforming the banking landscape, but it is cost prohibitive for smaller institutions and can leave out borrowers who need access to...
How Specialization Can Win Credit Unions Members
09 Nov 2022
Contributed by Lukas
Credit unions can’t be everything to their members, so honing in on the products they specialize in and working with partners for the remaining prod...
Partnering with Fintechs for Member Growth
02 Nov 2022
Contributed by Lukas
Credit unions have a unique advantage helping members access the best possible products through a great member experience. Fintechs have a distinct ad...
Cultivating Innovation as a Traditional Bank
26 Oct 2022
Contributed by Lukas
Innovation is not just about adoption of technology, it’s also a change in mindset. Especially for some traditional banks that have been operating f...
Bringing Consumer Tech Innovation to Commercial
19 Oct 2022
Contributed by Lukas
Innovations in fintech have significantly improved the consumer lending process, but the same hasn’t been true for the commercial banking industry. ...
Driving an Amazon-Like Experience for Members
12 Oct 2022
Contributed by Lukas
When members do business at their credit union, their digital preferences aren’t just measured against other experiences in the financial services s...
Fair Lending and AI: A Conversation with Upstart’s Chief Compliance Officer, Annie Delgado
05 Oct 2022
Contributed by Lukas
Access to credit is the key to opportunity and upward mobility for millions of Americans, yet less than half of Americans have access to prime credit ...
Digital Assets and the Metaverse: How Credit Unions Can Deliver Value
28 Sep 2022
Contributed by Lukas
What is the value of digital assets and how are they used? It’s not an easy question to answer- and it’s not just about cryptocurrency either. Is ...
Tapping into Underserved Homebuyers with Co-Ownership
21 Sep 2022
Contributed by Lukas
In the current economic environment, finding an affordable home has become out of reach for many potential buyers. What if a realistic option was to c...
Blockchain Banking: Another Avenue for Lending Markets
14 Sep 2022
Contributed by Lukas
Is the future of everyday transactional banking going to be on the blockchain? Are we closer to bringing traditional currencies into and out of the cr...
The Opportunity with AI Driven Lending: Paul Gu
07 Sep 2022
Contributed by Lukas
There’s a lot of buzz about the “artificial intelligence revolution” and the impact it’s going to have on businesses as we know it. As AI and ...
Addressing Post-Pandemic Challenges Across Talent, Regulation and Customer Needs
31 Aug 2022
Contributed by Lukas
Banking has seen some drastic shifts since the global pandemic- from the competition to attract and retain new talent, to meeting the needs of custome...
Expanding Opportunity and Financial Freedom with MDIs and CDFIs
24 Aug 2022
Contributed by Lukas
In recent years there has been more reporting and recognition of the racial wealth gap- the large, and growing, gap in the percentage of family wealth...
Creating a Mission-Led Credit Union Fostering Financial Wellness
17 Aug 2022
Contributed by Lukas
Credit unions are dedicated to not only serving their members’ financial needs, but to helping their members foster long-term, financial wellness.Ou...
Balancing Digital with Human Touchpoints to Excel in Consumer Lending
10 Aug 2022
Contributed by Lukas
Digital strategies are not just for deepening relationships with your customers. The digital experience is also a way to refine and improve processes ...
Boosting Results for Credit Unions with Holistic Digital Marketing
03 Aug 2022
Contributed by Lukas
Digital advertising is a given for any business in the world today, but how can credit unions connect the right products to their existing members and...
Winning the Battle for Member Loyalty
27 Jul 2022
Contributed by Lukas
In a market where the consumer is juggling multiple relationships with financial institutions, how can credit unions compete?Consumers want to better ...
Leveraging Data to Thoughtfully Position Products and Deepen Consumer Relationships
20 Jul 2022
Contributed by Lukas
Providing consumers with their credit score is table stakes in consumer banking. Now, banks and credit unions can take this a step further to assess w...
Understanding the People Behind the Numbers in Fair Banking
13 Jul 2022
Contributed by Lukas
Data is critical to lending institutions, but financial institutions must remember that there are people behind the numbers. With a focus on fair len...
Partnering to Diversify the Portfolio and Expand into New Products
06 Jul 2022
Contributed by Lukas
It’s a changing world. You can’t do business as usual and expect it to continue to work for your customers.That’s why innovation around new mark...
The Importance of Data Access and Reporting During Uncertain Economic Times
29 Jun 2022
Contributed by Lukas
The potential crisis has everyone concerned, but there is also opportunity at junctures like this in the market.Perry Rahbar, Founder an d Chief Execu...
Understanding Trends in Consumer Behavior: The rise of BNPL, solar energy and crypto
22 Jun 2022
Contributed by Lukas
In the midst of rising rates, how are personalized loans and securitized loans poised to change or influence the lending landscape?Anand Cavale, EVP o...
The Paradigm Shift in Payments: Modernization in Card Issuing and Processing
15 Jun 2022
Contributed by Lukas
How can lenders create a differentiated transaction experience for their borrowers with such a technically simple integration?Randy Kern, Chief Techno...
Where AI Meets Finance: Upstart Hosts ‘Boosted’ in San Francisco
08 Jun 2022
Contributed by Lukas
"We should remember to always look back at ourselves and realize the power of what we can do if we push the ball forward," said Dave Girouard, Upstart...
Building Systems Around Member Experiences to Retain Loyalty
01 Jun 2022
Contributed by Lukas
Member loyalty isn’t what it used to be. Once upon a time, loyalty was the product of proximity, or due to a family or friend recommendation. But ...
AI Lending 201: The Evolution of AI and Machine Learning at Upstart
25 May 2022
Contributed by Lukas
When you’re applying AI from scratch, there are a few lessons to keep in mind. One that stands out is to ensure the machine learning solution is wel...
Building an Innovative and Member-Centric Credit Union with Fintech Partnerships
18 May 2022
Contributed by Lukas
Credit unions take pride in satisfying the needs of their members. However, many credit unions are overlooking a key way to bring more value to their ...
Tapping into the Unsecured Personal Lending and Auto Refinance Opportunities
11 May 2022
Contributed by Lukas
There are two lending spaces that tend to be underappreciated by many financial institutions: unsecured consumer lending and auto refinancing.Jay Fee,...
A Macro View of the Big Trends in Banking in 2022
04 May 2022
Contributed by Lukas
As the CEO & Co-Founder of Sandbox Banking, a company that connects financial institutions with fintechs, Ravi Balasubramanian has an excellent vantag...
Forging Fintech Partnerships to Digitally Scale and Create a Holistic View of Data
27 Apr 2022
Contributed by Lukas
More and more consumers are choosing to conduct their banking transactions online, and as such, financial institutions are adjusting their services to...
How Apple Bank Launched an Unsecured Consumer Lending with Upstart
20 Apr 2022
Contributed by Lukas
As a long-standing financial institution on the east coast, Apple Bank has weathered the many waves of innovation in the financial sector.Now that the...
Maintaining the Value Chain through Front- and Back-Office Operations
15 Apr 2022
Contributed by Lukas
The key to navigating the changing tides of customer preference and the digital transformation of the industry lies in understanding your value chain....
Cultivating Operations and Culture in a Digital-First Environment with Anna Counselman
06 Apr 2022
Contributed by Lukas
Anna Counselman views operations through the lens of the customer – that is, understanding the customers’ pain points and ensuring solutions make ...
Fostering Innovation in Credit Cards, BNPL & Credit Management
29 Mar 2022
Contributed by Lukas
From credit cards to buy now pay later, Jerry O'Flanagan, EVP at First National Bank of Omaha, and his team are pushing the boundaries of what big ban...
A Fireside Chat with Upstart’s CEO, Dave Girouard
22 Mar 2022
Contributed by Lukas
Dave Girouard, Co-Founder & CEO at Upstart, believed that young people were "potential rich yet cash poor"—and that dynamic caused them to make poor...
How to Approve More Borrowers & Lower the Cost of Lending with AI
15 Mar 2022
Contributed by Lukas
With the help of AI technology, the subjectivity with approving or denying borrowers for credit has been removed and replaced this with objective rea...
The Shift from Preventing Risk to Enabling Risk-Adjusted Rewards
08 Mar 2022
Contributed by Lukas
There’s a delicate balance between balancing risk and reward. Michael Reed, Chief Risk Officer at WSFS Bank, emphasizes how risk managers can partne...
Unlocking Financial Freedom for All: Pioneering an Ecosystem of Connected Financial Solutions
01 Mar 2022
Contributed by Lukas
Consumers have been adopting fintech solutions at an increasing rate. In fact, according to a Harris Poll conducted in conjunction with Plaid, the num...
The Steady Adoption of AI & Machine Learning in Credit & Banking
22 Feb 2022
Contributed by Lukas
The more banks lend, the better they do and the broader their customer base becomes. With AI & ML, banks can lend to a larger set of customers — th...
From Cultural to Digital Transformation: Aligning Incentives and Exploring New Products
15 Feb 2022
Contributed by Lukas
For a long time, banks didn't fully understand the value fintechs provide. As partnerships with fintechs have grown, banks are experiencing that ...
Digital Transformation and the Community Reinvestment Act: Partnering with Fintechs to Serve LMI Communities
08 Feb 2022
Contributed by Lukas
The community reinvestment act (CRA) is a decades-old law requiring banks to meet the credit needs of their community, but with all the changes that h...
BNPL, eCommerce, and Crypto: Leading Trends Driving Consumer Preferences
01 Feb 2022
Contributed by Lukas
Customer needs are changing, and along with them, borrowing behaviors.How does this impact consumer lending and banking?Rich Longo, Investor and Growt...
How Blockchain, Crypto Assets, DeFi and NFTs are Transforming Financial Services
25 Jan 2022
Contributed by Lukas
In traditional finance, the system runs on a centralized infrastructure and the burden of trust falls on people. In decentralized finance (DeFi), the ...
Back to Basics: AI Lending 101
18 Jan 2022
Contributed by Lukas
We've talked about AI a lot on this show, but we’ve never explained what it is exactly.In this first part of a series of episodes explaining AI, we’...
Safe is Risky: How Lenders Can Embrace Continuous Innovation
11 Jan 2022
Contributed by Lukas
Banks can no longer afford to play it safe when it comes to their digital capabilities.“Safe” is now risky.That’s why, in this episode, Tony Hej...
Leveling the Playing Field: How Community Banks Can Use AI to Achieve Personalized and Socially-Responsible Lending
05 Jan 2022
Contributed by Lukas
Financial institutions, particularly community banks, are experiencing a paradigm shift in the architecture of banking.While the idea of stitching tog...
2021 Wrap Up: The Top Bold Predictions in Lending & What’s Ahead in the New Year
21 Dec 2021
Contributed by Lukas
How we grow digitally and use aids such as AI to accelerate current processes have been hot topics in the finance space for a while. And through the c...
How Alternative Credit Data is Driving Financial Inclusion w/ Greg Wright
14 Dec 2021
Contributed by Lukas
Only 82% of the US population can be scored using conventional credit scores. That unscorable 18% is overwhelmingly comprised of marginalized communit...
AI & Alternative Data: Having a Clear Idea of Your Ideal Customer w/ Jonathan Gagliano
07 Dec 2021
Contributed by Lukas
Connecting with new and existing customers for financial institutions has been a challenge to execute. But with so much opportunity, it’s something ...
Looking Towards the Future of Banking w/ Richard Hunt
30 Nov 2021
Contributed by Lukas
Banking is changing. The industry is at a transformation point. Consumers by and large have shown that they are ready to conduct their banking online...
Balancing Digital Touchpoints & Traditional Offerings w/ Nathanael Tarwasokono
23 Nov 2021
Contributed by Lukas
In the modern world, financial institutions are looking to strike a delicate balance between offering consumers easy transactional interactions onlin...
Delivering a Better Digital Experience to Earn Trust & Loyalty
16 Nov 2021
Contributed by Lukas
Building trust and loyalty in the digital age is an ongoing challenge many businesses face.The question always comes down to: What investments should ...
How Credit Union Leaders Are Navigating Digital Transformation
09 Nov 2021
Contributed by Lukas
As community-based institutions, credit unions are well positioned to truly understand the unique needs of their members.With digital platforms and ev...
Digital Banking: Bringing a Human Touch to a Branchless Experience
02 Nov 2021
Contributed by Lukas
Digital-only banks face a particular challenge:How do you create that human touch without having the physical human touch?As a branchless entity, Axos...
Driving Loan Demand Through Marketing Personalization
26 Oct 2021
Contributed by Lukas
Cash is up and loan demand is down.One way to navigate this challenge is by driving demand through personalized marketing.Personalization is especiall...
Product-Agnostic Lending: Focusing on What the Customer Needs
19 Oct 2021
Contributed by Lukas
The old paradigm in banking involved developing a product and turning to life-stage marketing to sell that product to customers.But that paradigm is e...
Transforming Processes to Improve the Retail Lending Customer Experience
12 Oct 2021
Contributed by Lukas
Around 15 years ago, non-bank financials had about 20% of the share of mortgage originations. Today, they have over 60% of the share.Why? It’s becau...
Education Loans and Credit Unions: LendKeys’ Partnerships Approach
05 Oct 2021
Contributed by Lukas
Around the time of the Great Recession, there weren’t many lenders originating educational loans. Most of them had exited the business because of th...
Credit Union Advocacy: Key Areas of Focus to Improve Accessibility
28 Sep 2021
Contributed by Lukas
Credit Union National Association , or CUNA, represents 5,000 credit unions in the United States serving more than 120 million americans.In partnershi...
Modern Differentiators: Exceptional Experience & Relationship Management
21 Sep 2021
Contributed by Lukas
Throughout history, most financial institutions have viewed loans as commodity products. Pricing and distribution — the economics of the selling mod...
Entering a Digital World Through Partnerships
14 Sep 2021
Contributed by Lukas
It’s tough for smaller credit unions to compete in a digital transformation world. Most of the time, they just don’t have the IT budgets to play i...
How Credit Unions Can Prepare for a Successful Future
08 Sep 2021
Contributed by Lukas
No matter how many shiny advertisements fintechs put out, it would be a mistake to confuse them for omens marking the end of traditional financial ins...
Fast, Easy, Simple: Improving Customer Experience in a Digital World
31 Aug 2021
Contributed by Lukas
When it comes to the future of banking, the best service may be no service at all. In other words, the best service may be self-service.Mark Pregmon, ...
The Rise of Cloud Core Banking Systems
24 Aug 2021
Contributed by Lukas
In a digital world, legacy core banking systems just aren’t allowing banks to meet the demands of the modern customer. With the rise of digital bank...
The Modern Move Towards Experiential Banking w/ Jim Wechsler at WSFS Bank
17 Aug 2021
Contributed by Lukas
With the shift to digital, people are coming into retail branches less often — but for more important things. Because of this transition, banks are ...
How Fintech Partnerships Can Propel Consumer Lending
10 Aug 2021
Contributed by Lukas
In modern banking, survival depends on meeting the needs of the modern consumer, whether that’s through digital transformation or through new produc...
Economic Inclusion: Developing a DEI Strategy
03 Aug 2021
Contributed by Lukas
Banks and financial institutions play an integral role in the pursuit of true equality in America. By opening up new opportunities and increasing acce...
Unsecured Lending: How AI Can Broaden Your Product Portfolio
27 Jul 2021
Contributed by Lukas
Many mid-sized banks are struggling to find new asset classes and new opportunities to offer retail banking services. Unsecured lending has become a v...
The Evolution of Credit Unions in a Digital World
20 Jul 2021
Contributed by Lukas
Credit unions maintain a distinct advantage over larger banks. As a community-based institution, they are well positioned to truly understand the uniq...
Unlocking the New Lending Experience: The Innovations of Hybridized Banking
13 Jul 2021
Contributed by Lukas
Emerging leaders of the consumer lending industry all have a few things in common.On this week’s episode, Upstart’s Senior VP of Business Developm...
Accelerating Auto Lending Through AI w/ Val Gui at Upstart
06 Jul 2021
Contributed by Lukas
Consumers are more comfortable buying online, even big ticket items like cars. A significant impediment to ecommerce in the auto industry is securing ...
Economic Recovery & Regulatory Changes in Lending w/ Rob Nichols at ABA
29 Jun 2021
Contributed by Lukas
Banks are the economic first responders during our current economic challenges. How do regulations support banks in their work to support Americans?On...
Rapid Changes in the Lending Landscape w/ Nat Hoopes
22 Jun 2021
Contributed by Lukas
The lending landscape is always evolving. Recent changes in government administration, combined with the shifting dynamic of economics in response to ...
Lending During a Global Pandemic: Customers Bank’s Road to Success w/ Sam Sidhu
16 Jun 2021
Contributed by Lukas
Customers Bank, with a revolutionary crossover between FinTech and traditional banking, is truly disrupting and innovating past the financial industry...
How to Serve Customers with Strategic Diversity w/ Nate Longfellow
08 Jun 2021
Contributed by Lukas
Changing company culture and implementing technology to better align with emerging digital preferences can be challenging but essential to staying ahe...
Digital Innovation: Adapting and Partnering in a Brick & Mortar Industry w/ Gary Fan
01 Jun 2021
Contributed by Lukas
For a lot of smaller community banks and credit unions, the COVID-19 pandemic has created unique challenges as the world makes a hard left turn into a...
Not Embracing Change is the Ultimate Risk for Banks w/ Matt Gallman
25 May 2021
Contributed by Lukas
Because of historically low interest rates, insane levels of liquidity within the banking system, and changing consumer needs, some banks need to find...
Taking Advantage of Data to Give Customers a Choice w/ Jim Deitch
18 May 2021
Contributed by Lukas
Most banks are sitting on a goldmine of data that could be used expansively across different products and services to build a relationship with their ...
How Community Banks are Building a High-Touch Digital Experience w/ Dan Pogue
11 May 2021
Contributed by Lukas
Some clients want a 20 minute conversation with a trusted advisor. Some clients want to pick up their phone and get a loan in 5 minutes. Banks that ar...
The Opportunity with AI Driven Lending w/ Paul Gu
04 May 2021
Contributed by Lukas
There’s a lot of buzz about the “artificial intelligence revolution” and the impact it’s going to have on businesses as we know it. As AI and ...
Disruption & Innovation of Banking Business Models w/ Marc Butterfield
27 Apr 2021
Contributed by Lukas
In a digital world, threats to banking business models often appear on the horizon. How can banks stay aware of trends in future technology that have ...
Consultative Conversations: Bringing Humanity Back to Banking w/ Robert Perrelli
20 Apr 2021
Contributed by Lukas
Let’s face it. For being an industry that hits people so close to home, the banking and lending industry isn’t one that’s known for its ability ...
Digitizing for a More Relevant Banking Experience w/ Cathy Myers
13 Apr 2021
Contributed by Lukas
It’s not necessary to give up the fundamentals of banking in order to bring innovation to the industry. The two concepts are not mutually exclusive....
Looking Towards the Future of Banking w/ Richard Hunt
29 Mar 2021
Contributed by Lukas
Banking is changing. The industry is at a transformation point. Consumers by and large have shown that they are ready to conduct their banking online....
The Future of Lending w/ Jeff Keltner
29 Mar 2021
Contributed by Lukas
What does the future of lending look like? And how can financial institutions leverage modern technologies and techniques to bring their programs and ...