Lean Blog Audio: Practical Lean Thinking, Psychological Safety, and Continuous Improvement
Episodes
Rewriting the Management Gospel: Lessons from Hayes, Abernathy, and the Frontlines of Industry
07 May 2024
Contributed by Lukas
Blog Post Professors Robert H. Hayes and William J. Abernathy have harsh words about a common, if not typical style of American management: “…an ...
Navigating Hospital Processes (or a Lack Thereof): Systemic Issues in Outpatient Surgery
02 May 2024
Contributed by Lukas
The blog post It's interesting to observe a hospital process (or lack thereof) when a family member needs surgery. I had the opportunity to do so ...
Don Petersen, Ford CEO Who Learned from Dr. Deming, Passes Away at 97
29 Apr 2024
Contributed by Lukas
Blog post with links The other day, I read about the passing of Donald E. Peterson, who was a key CEO for Ford Motor Company in the 1980s (from 1985 t...
Transforming Leadership: How to Shift from Blame to Systemic Improvement
23 Apr 2024
Contributed by Lukas
Read the blog post How often do you hear executives blaming employees, including frontline workers, for different problems or poor performance? I don&...
Bring Mark Graban to Speak at Your Health System’s Quarterly Leadership Forum
19 Apr 2024
Contributed by Lukas
Read the blog post I recently spoke and facilitated at a health system's quarterly leadership forum event on the topic of “Psychological Safety ...
Embracing Challenges for Success: Lessons in Toyota Culture and Kaizen from Nate Furuta
17 Apr 2024
Contributed by Lukas
Read the blog post I have been really enjoying this book, released in 2021, by Kiyoshi “Nate” Furuta, a retired Toyota executive: Welcome Problem...
GE Aerospace CEO Larry Culp on a Finger-Pointing Culture and a Better Alternative
11 Apr 2024
Contributed by Lukas
Read the episode, view video, and more There was a fascinating article in Bloomberg BusinessWeek about GE doing its final spinoff of GE Vernova (tic...
Turning Bad News into Building Blocks: Cultivating a Culture Where Mistakes Fuel Growth (Larry Culp and GE)
04 Apr 2024
Contributed by Lukas
The blog post and video Embracing Imperfections and Learning from Mistakes: A Leadership Insight from the 2022 AME Annual Conference... In a riveting ...
The Problem (737 MAX and Beyond) at Boeing Isn't "Idiots." It's Far More Complex Than That... But Fixable
19 Mar 2024
Contributed by Lukas
The blog post As we sit in seat 26A, mindlessly watching a movie, we take for granted that our cell phone (or the shirt off our back) won't be ...
Cultivating a Culture of Candor: Transforming Workplace Communication for Better Outcomes
07 Mar 2024
Contributed by Lukas
The blog post Does it Feel Better to Be Vulnerable or Candid in a Workplace? I've learned so much from Timothy R. Clark of the firm LeaderFactor, ...
A Better Question Than "Do You Have Any Questions?"
05 Mar 2024
Contributed by Lukas
The blog post Recently, I've heard an idea a few times that I'd like to share and discuss in this post. As I'm writing this, I can't r...
Instead of Urging Your Employees to Be Brave, Help Them Feel Safe Speaking Up
04 Mar 2024
Contributed by Lukas
The blog post It’s 9 p.m. in an operating room, just before the last procedure of a long day that had been full of delays. A nurse sees that the sur...
Shigeo Shingo & Norman Bodek on Learning From Mistakes, Including Shingo’s
01 Mar 2024
Contributed by Lukas
The blog post I'm currently working on a Mistake Proofing class for Karen Martin and TKMG Academy. Coming soon!! In the process of writing the co...
ChatGPT Summarizes the Chapters in My Book, Measures of Success
29 Feb 2024
Contributed by Lukas
The blog post A while back, I uploaded the entire PDF of my 2018 book, Measures of Success: React Less, Lead Better, Improve More, into the premium ...
Come to Japan With Me and Katie Anderson in November to Study Lean!
26 Feb 2024
Contributed by Lukas
I'm excited to announce that I've registered for Katie Anderson‘s Japan Study Trip in November! Read the blog post.Between 2012 and 2019, I...
Mistakes are Proof that You’re Trying? A Situational Analysis
22 Feb 2024
Contributed by Lukas
The blog post We can all make mistakes, so I advocate for learning from mistakes through my book, podcast, and speaking. I do my best to learn from...
What Will a “Quality Stand Down” Day Accomplish at Boeing?
16 Feb 2024
Contributed by Lukas
The blog post What do Boeing frontline mechanics and engineers think about this day? What did they expect going into it? How did the day turn out? I&#...
Chef Gordon Ramsay on Never Making the Same Mistake Twice
13 Feb 2024
Contributed by Lukas
Blog post link I loved a recent New York Times article about Chef Gordon Ramsay, including this part: “Ramsay said that when he makes a mistake, h...
Closing Boeing’s “Shadow Factory” is Harder Than it Sounds
07 Feb 2024
Contributed by Lukas
Blog post For a long time, I've heard the phrase “the hidden factory” used to describe various forms of waste in a factory, including rework o...
Lean Leadership in Action: CEO Larry Culp's Journey to Revitalize GE at the Gemba
05 Feb 2024
Contributed by Lukas
Read the blog post As I recently shared on LinkedIn, I really appreciated the annual shareholder letter that was published and shared by Larry Culp, w...
Mastering Mistake-Proofing: Insights from Toyota's Poka Yoke Approach
16 Jan 2024
Contributed by Lukas
Blog post This post is built around excerpts from the book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Read more abo...
Psychological Safety in Manufacturing: How Silence in Aerospace Factories Can Turn Deadly
13 Jan 2024
Contributed by Lukas
Blog post link Psychological Safety is not some nice-to-have touchy-feely concept. Psychological Safety means that you feel safe speaking up in the w...
Congrats to Four Podcast Guests Who Were Named to the “Thinkers50” List
28 Nov 2023
Contributed by Lukas
Blog post with more info and links Congratulations to my podcast(s) guests who were named to the Thinkers50 list of influential management thinkers!...
Cyber Monday / Week Deal: “Measures of Success” Signed Copies
27 Nov 2023
Contributed by Lukas
Blog post with link to purchase and more I have a limited number of copies of my book Measures of Success: React Less, Lead Better, Improve More tha...
World Kindness Day, The Mistakes That Make Us, and Help From Karyn Ross
16 Nov 2023
Contributed by Lukas
Blog post tl;dr summary: Karyn Ross enlightened me about World Kindness Day and provided invaluable feedback on my book, The Mistakes That Make Us. H...
Gemba vs. Genba -- Different Spellings or Different Words and Meanings?
15 Nov 2023
Contributed by Lukas
Blog post A Question -- Email From a Listener: But I was prompted to think about this recently when I received an email from a podcast listener: "...
From Punishment to Improvement: Transforming Workplace Culture
02 Oct 2023
Contributed by Lukas
The episode's blog post Leaders and organizations have a choice: 1) cultivate a culture of fear and punishment or 2) a culture of learning and i...
The Power of Small Acts: How 60 Cents Became Something Priceless
30 Sep 2023
Contributed by Lukas
Read the blog post In this episode, Mark recounts an unexpected ordeal in an Italian hospital after his mother-in-law broke her arm while on vacation....
Boeing 767 Emergency Slide Mistakenly Deployed — Is This the Flight Attendant’s Fault?
18 Sep 2023
Contributed by Lukas
Direct blog post link It’s not unusual to see individuals get blamed for systemic errors and problems. Case in point, this article: Delta Air Flight...
Stop Spending Money on Problem-Solving Training; Focus on psychological safety instead
13 Sep 2023
Contributed by Lukas
To read the article and comment, click here or leanblog.org/audio340. This is an article that I wrote, published on the Quality Digest website. It beg...
An Exciting Live-Streamed Event on September 6: The Lean Mindset with GE and Many Special Guests
29 Aug 2023
Contributed by Lukas
Blog Post I was very excited to learn about an event that is being produced by GE, next Wednesday, September 6th, in New York City. I'm thrilled t...
Remembering and Honoring Chris Burnham, a Colleague and Friend
22 Aug 2023
Contributed by Lukas
Blog post From the post: This is really hard to write, as I was stunned and saddened by the recent passing of a good friend and colleague, Chris Burnh...
When Life Tests You: My Attempt to Donate a Couch Was Blocked by Bureaucracy
17 Aug 2023
Contributed by Lukas
Blog post When you do work related to processes, quality, improvement, and learning from mistakes… the universe has ways of testing you (or playing ...
Speaking Up Isn’t a Matter of Character or Courage–It’s Driven by Culture
15 Aug 2023
Contributed by Lukas
Blog post This is something from my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, that I shared on LinkedIn rec...
Lean Blog Audio: Trailer
14 Aug 2023
Contributed by Lukas
Visit our website: https://leanblog.org/audio
Story: When Firing an Employee Doesn’t Prevent the Repeat of the Mistake
14 Aug 2023
Contributed by Lukas
Blog post This post shares a story I heard at the Michigan Lean Consortium annual conference earlier this week. They've been kind about sharing id...
A Workplace Culture Where "FAIL" Means First Attempt in Learning
26 Jun 2023
Contributed by Lukas
Blog post page Below is some material that I wrote, but didn't use, in my book The Mistakes That Make Us: Cultivating a Culture of Learning and In...
In Memoriam: Masaaki Imai, "The Father of KAIZEN™" (1930-2023)
17 Jun 2023
Contributed by Lukas
Blog post with photos and more I was saddened to learn today that Masaaki Imai passed away, as announced this week by the organization he founded, KAI...
A Near Miss with Amazon's Publishing Platform - Save Draft or Publish
12 Jun 2023
Contributed by Lukas
Read the blog post and get links My new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is still only in a draft st...
Why Keep Asking, “What’s Your Favorite Mistake?”
15 May 2023
Contributed by Lukas
Blog post link The following material was found on the “cutting room floor” for my upcoming book, The Mistakes That Make Us: Cultivating a Cultur...
Organizations Cannot Solve Problems Unless Leaders Admit Them and Help Others Feel Safe Speaking Up
12 May 2023
Contributed by Lukas
Link to the blog post at Value Capture's website As we explore concepts like psychological safety and Diversity, Equity, Inclusion, and Accessibil...
Kindle Pre-Orders Open for “The Mistakes That Make Us” — Enter to Win Signed Paperback
07 May 2023
Contributed by Lukas
Episode page and blog post If you're interested in my upcoming book (available June XX, date TBD), The Mistakes That Make Us: Cultivating a Cultu...
Reader Question: Why Did I Get Into Lean Healthcare?
11 Apr 2023
Contributed by Lukas
Blog post for this episode Here's another reader question, this one received from The Netherlands, a country I have loved visiting over the past...
“The Mistakes That Make Us” — My Manuscript is Done! Some Backstory and What Comes Next
05 Apr 2023
Contributed by Lukas
Blog post for the episode I'm happy to announce that I've finished the manuscript for my upcoming book (a real one, not an April Fool's Jo...
Measures of Success (Paperback Version) Turns Four Years Old
31 Mar 2023
Contributed by Lukas
Blog post including a link to buy the book Tomorrow is the 4th anniversary of the paperback release of my book Measures of Success: React Less, Lead B...
Learning from Small Mistakes to Avoid Big Mistakes, Operating Rooms and Patient Harm
23 Feb 2023
Contributed by Lukas
Blog post This article caught my eye today, and it's a change of pace to think about and write about mistakes other than my own (and I made mor...
GE's Larry Culp on Making it Safe for Bad News to Flow to the CEO (or Other Leaders)
01 Dec 2022
Contributed by Lukas
Read the post for this episode Following up on my blog post about GE CEO Larry Culp's AME keynote speech, I wanted to share some of the discussion fro...
Highlights from GE CEO Larry Culp's Remarks at the AME Conference in Dallas
28 Nov 2022
Contributed by Lukas
Blog post It was a real treat to hear Larry Culp, the CEO of General Electric and CEO of GE Aerospace, speak at the AME 2022 annual conference in Dall...
Toyota Was Helped, not Hampered, by TPS During the Pandemic
22 Nov 2022
Contributed by Lukas
Blog post A culture of learning makes the difference, not "low inventory" Last year, I wrote a post that criticized those, including the Wall St...
Does Learning From Mistakes Mean It's OK to Try Any "Dumb Thing" - For Elon Musk or Any of Us?
10 Nov 2022
Contributed by Lukas
Blog post - https://leanblog.org/audio321 Elon Musk tweeted this yesterday: "Please note that Twitter will do lots of dumb things in coming months. We...
Psychological Safety as a Pre-Condition for Lean
10 Nov 2022
Contributed by Lukas
Blog post: http://www.leanblog.org/audio320 Contact me to talk about psychological safety - measure, learn, improve “Simply put, we cannot get to&nb...
Isn't It Ironic? Mistakes That Interrupted My Webinar About Mistakes
03 Jul 2022
Contributed by Lukas
Episode #319 -- read the blog post that contains video of the webinar A contractor unplugged my WiFi router. Or was there more to it than that? Instea...
This WSJ Article About Lean Isn't Terrible (via GE and Larry Culp)
04 Jan 2022
Contributed by Lukas
Blog post: https://www.leanblog.org/audio318 The Wall Street Journal has an epic track record when it comes to always getting it wrong when they write...
Dolphins Are Also Smart Enough to Game the System to Get More
11 Oct 2021
Contributed by Lukas
Blog post: https://www.leanblog.org/audio317 Oh, how I enjoyed this article a month ago when it was sent to me. It's from 2003, but it was new to me: ...
What Does Kaizen Suggest About How to Incentivize People to Submit Ideas?
08 Oct 2021
Contributed by Lukas
Blog post: https://www.leanblog.org/audio316 I received a question from a healthcare leader who had read about the “idea card” format and method t...
Free Webinar: Applications of Lean Leadership Methods in Home-Based Care
07 Oct 2021
Contributed by Lukas
Blog post: https://www.leanblog.org/audio315 I'm really excited to be hosting and moderating this webinar next week, the second in our new Value Captu...
Improvements to the Covid Vaccination Process -- Small and Large (and Hockey Hubs)
20 May 2021
Contributed by Lukas
Blog post: https://www.leanblog.org/audio314 In this era of Covid--19 vaccination, I'm still pretty much sidelined and not on site with any clients, a...
What Does Lean Mean to Healthcare Professionals? What Should it Mean?
18 Mar 2021
Contributed by Lukas
https://www.leanblog.org/audio313 tl;dr summary: Lean isn't just efficiency... it's safety, quality, delivery, cost, and morale. People often misunder...
Being Logical and Kind When a Mistake is Made
04 Mar 2021
Contributed by Lukas
https://www.leanblog.org/audio312 In this post, I'm going to share some reflections from one of my workplaces, some things that occurred last week. I'...
Will "Kaizen" Get the Buffalo Bills to Next Year's Super Bowl?
21 Feb 2021
Contributed by Lukas
http://www.leanblog.org/audio311 I'm not a Buffalo Bills fan (a.k.a. "The Bills Mafia"), but I did attend one game at what was then called Rich Stadiu...
Blaming “Human Error” Isn’t an Excuse for Wasting 500 Doses of Covid Vaccine
30 Dec 2020
Contributed by Lukas
https://www.leanblog.org/audio310 During this "let's try to get people vaccinated" phase of the Covid-19 pandemic, almost every article that I've seen...
Announcing a New Podcast Series: “My Favorite Mistake: Reflections From Business Leaders”
27 Aug 2020
Contributed by Lukas
https://www.leanblog.org/audio309 Subscribe now to "My Favorite Mistake"
Why I'm "Handing Over" My Blog for the Week to #RootCauseRacism
08 Aug 2020
Contributed by Lukas
http://www.leanblog.org/audio308 You might have heard of a "social media takeover" where a brand with a large following gives control of their social ...
Great Piece: "Health Care Workers Protect Us. It's Time to Protect Them."
22 Jun 2020
Contributed by Lukas
http://www.leanblog.org/audio307 Today, I wanted to share an excellent article written by Dr. John Toussaint (of Catalysis) and Ken Segel (of Value Ca...
The “Practicing Lean” Audiobook is Available Through Audible
11 Jun 2020
Contributed by Lukas
http://www.leanblog.org/audio306 I'm excited to announce that our book Practicing Lean is now available as an audiobook through Audible. As we did wit...
Standard Work for Being as Safe as Possible When Refueling Your Vehicle
19 May 2020
Contributed by Lukas
http://www.leanblog.org/audio305 It's possible that I could start traveling again for my healthcare consulting work next month... or maybe in July. My...
Remembering a Great Leader, Paul O'Neill (1935-2020)
22 Apr 2020
Contributed by Lukas
http://www.leanblog.org/audio304 It was a sad weekend, hearing about the passing of Paul H O'Neill, Sr. on Saturday. He was 84. I had the good fortune...
What my Book "Lean Hospitals" Says About Inventory Planning
12 Apr 2020
Contributed by Lukas
http://leanblog.org/audio303 This is from the 3rd edition of my book Lean Hospitals. I've copied and pasted from the book with no additional edits, al...
Thoughts From Lean Thinkers on Coping with the Coronavirus Crisis
11 Apr 2020
Contributed by Lukas
http://www.leanblog.org/audio302 Thanks to Elisabeth and the team at GoLeanSixSigma.com for inviting me to contribute some thoughts in this piec...
See? Lean is About Flexibility, Not Low Inventory
10 Apr 2020
Contributed by Lukas
http://leanblog.org/audio301 It's great to see examples of manufacturing companies being flexible and adaptive in these challenging times. Lean method...
One Doctor's Troubling Experiences in the Emergency Department [Covid-19]
20 Mar 2020
Contributed by Lukas
http://www.leanblog.org/audio300 I had a phone conversation yesterday with an emergency medicine physician after her shift at an unnamed hospital in a...
Covid-19: Don't Blame Toyota or "Just in Time" for Your Risky Supply Chain Strategy
17 Mar 2020
Contributed by Lukas
http://www.leanblog.org/audio299 I normally love the public radio program "Marketplace" and have listened to it (on radio or as a podcast) for 15 year...
For Covid-19 Preparedness, Hospitals Need More Than Written Protocols
16 Mar 2020
Contributed by Lukas
http://www.leanblog.org/audio298 I've been thinking a lot about hospitals and how they're preparing for the expected tsunami of Covid-19 patients who ...
Jumping to Solutions: A Hard Habit to Break
03 Mar 2020
Contributed by Lukas
http://www.leanblog.org/audio297 Looking back at a blog post and an article from 2012 and 2014...
My “Measures of Success” Workshop at the Shingo Conference 2020 in Orlando
12 Feb 2020
Contributed by Lukas
http://www.leanblog.org/shingo2020 Thanks to the Shingo Institute for inviting me to facilitate a half-day workshop at the Shingo Conference, being he...
GE's CEO Larry Culp Goes to the Gemba, Looks to Understand the Real Reality
30 Jan 2020
Contributed by Lukas
http://www.leanblog.org/audio295 Here's an article from Bloomberg BusinessWeek: GE's Larry Culp Faces Ultimate CEO Test in Trying to Save a Once-Great...
When Should We Lower a Target and When Should We Try Harder to Figure Out How to Reach It?
30 Jan 2020
Contributed by Lukas
http://www.leanblog.org/audio294 Today, I'm sharing a question from a reader who started their career at Toyota and now works at another company. See ...
Our Toyota Tour Guide's Kaizen
23 Nov 2019
Contributed by Lukas
From 2014 -- http://www.leanblog.org/audio293 We had an excellent English-speaking tour guide for our visit (she lived in Hawaii at one point). As we ...
A Japanese Hospital CEO on Kaizen, Innovation & Breakthrough
23 Nov 2019
Contributed by Lukas
From 2012: http://www.leanblog.org/audio292 Dr. Iida talked about the connections between "Kaizen" (small improvements) and innovation (larger improve...
Jess Orr on What She Learned by Leaving Toyota
11 Oct 2019
Contributed by Lukas
http://www.leanblog.org/audio291 Last week was our fifth annual KaiNexus User Conference (or "KaiNexicon" as we now call it). One of our keynote speak...
Maybe "Just Do Its" Should be Called "Just PDSA Its"?
08 Oct 2019
Contributed by Lukas
http://www.leanblog.org/audio290 So, upon some reflection, it seems like "Just Do It" isn't really the right phrase to use. A classic suggestion box s...
When Problems are Hidden in Kudos: From Celebrations to Root Cause Countermeasures
07 Oct 2019
Contributed by Lukas
http://www.leanblog.org/audio289 In the huddles, the manager and team talk about problems, issues, or opportunities for improvement. In some huddles, ...
Previewing Mark Valenti's Webinar on "Motivational Interviewing" for the Workplace
10 Sep 2019
Contributed by Lukas
http://www.leanblog.org/audio288 http://www.kainexus.com/webinars Today, I'll be hosting and moderating the latest in our KaiNexus Continuous Improvem...
General Jim Mattis on Leadership, Mistakes, and Defining Problems
03 Sep 2019
Contributed by Lukas
http://www.leanblog.org/audio287 General Jim Mattis has been making the rounds to talk about his new book that is out today: Call Sign Chaos: Learning...
Third Time's the Charm for the Iced Tea -- On Errors, Blame, and Process
02 Sep 2019
Contributed by Lukas
http://www.leanblog.org/audio286 This past weekend, an old friend came down from Michigan to spend two days in the Dallas area. Amongst the activities...
Mark Graban Interviewed by KOGO Radio, San Diego
02 Sep 2019
Contributed by Lukas
http://www.leanblog.org/audio285 This is a radio segment from the KOGO morning news on August 23rd, 2019. LaDona Harvey: When it comes to your career ...
Embracing and Helping Surgeons Accept Change -- Instead of Blaming & Labeling Them
23 Aug 2019
Contributed by Lukas
http://www.leanblog.org/audio284 Here is an article that caught my eye recently, from HBR: "How One Health System Overcame Resistance to a Surgical Ch...
What Chefs and Restauranteurs Say About Learning From Failures & Mistakes
20 Aug 2019
Contributed by Lukas
http://www.leanblog.org/audio283 Anyway, this article caught my eye the other day: Top Chefs and Restaurateurs on the Best Lessons They Learned from F...
Bob Lutz on Tesla, Threats, & Communication About Quality - and Implications for Healthcare
18 Aug 2019
Contributed by Lukas
http://www.leanblog.org/audio282 Hat tip to Stan Feingold from StoreSMART (a Lean Blog sponsor) for sending me this article: Bob Lutz Talks Panel Gaps...
Lean: A Combination of "Why?" and "Why Not?"
16 Aug 2019
Contributed by Lukas
http://www.leanblog.org/audio281 When we have really sticky, complicated problems (like the widespread healthcare patient safety and quality problems)...
When Having a Process Improvement Idea Means You're Weak?
24 Jun 2019
Contributed by Lukas
http://leanblog.org/audio280 I guess I'm wired for improvement. Or, it's just become a habit. Or, it's both. I celebrate moments when I can identify a...
Come See a Culture of Continuous Improvement at Franciscan Health This October!
24 Jun 2019
Contributed by Lukas
http://www.leanblog,org/audio279 Registration is open for "Kaizen Live!" -- the 2019 edition. Joe Swartz and I are excited to announce that we are hos...
Inside Toyota's Takaoka #2 Line - Flexibility and Kaizen
11 Jun 2019
Contributed by Lukas
This is an interesting article: Inside Toyota's Takaoka #2 Line: The Most Flexible Line In The World I had a chance to visit the 'Takaoka #1" line in ...
Toyota, Respect for People (or "Humanity") and Lean
25 May 2019
Contributed by Lukas
From 2013 -- http://www.leanblog.org/audio277 A principle that has been often discussed (and hopefully practiced) in the Lean community over the past ...
How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives & Key Results)
20 May 2019
Contributed by Lukas
https://leanblog.org/audio276 "Over the past year, I've heard about the “OKRs” methodology that is used in tech companies like Google. OKRs stands...
My Talk: When Being Right is the Wrong Strategy for Change
17 May 2019
Contributed by Lukas
I always enjoy the KaiNexus User Conference (now called KaiNexicon starting this year) and they ask me to give a talk each year. Last year, I gave a t...
When Old Habits and Old Science No Longer Make Sense - Evidence vs. Habit in Medicine and #Lean
16 May 2019
Contributed by Lukas
http://www.leanblog.org/audio274 I find it really interesting when scientific facts and truth get superseded by new evidence. Science isn't supposed t...
Family Guy Skewers Marie Kondo (and 5S and Lean too?)
13 May 2019
Contributed by Lukas
I haven't read it, but Marie Kondo's book The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering and Organizing has been a pop-cultur...
A Hospital CEO Who Wants Other CEOs to “Give a Damn” About Their People
01 May 2019
Contributed by Lukas
Here's an interesting column from Becker's Hospital Review, written by Michael Dowling, President and CEO, Northwell Health. I'm guessing he created t...
On Boeing, GM, and Hospitals… and Epic Battles Between Reality and Spokespeople?
30 Apr 2019
Contributed by Lukas
Yesterday's blog post was about a situation (with my podcast hosting service) that triggered memories of my time at General Motors in 1995. Today's po...