Lessons from Airtable’s unconventional growth strategy | Zoelle Egner

Brought to you by OneSchema—import CSV data 10x faster: https://oneschema.co/lenny; Pando—always-on employee progression: https://www.pando.com/lenny; and Lenny’s Job Board—hire the best product people, find the best product gigs: https://www.lennysjobs.com/talent.—Zoelle Egner is best known for her time at Airtable (currently valued at $11 billion), where she was the 11th employee and built and led the initial marketing and customer success teams. Currently she’s the Head of Marketing and Growth at Block Party, a company that designs consumer tools for online safety and anti-harassment. In today’s episode, we explore the marketing strategies that helped Airtable punch above its weight and build an established brand. We also dig into how Airtable was able to find its first super-users, how customer success played a key role in getting early traction, and the do’s and don’ts for marketing investments. Zoelle also shares her experience working for VaccinateCA (which ended up playing a massive role in helping get people vaccinated during the pandemic) and several tips for obtaining valuable customer feedback.Find the full transcript here: https://www.lennysnewsletter.com/p/lessons-from-airtables-unconventionalWhere to find Zoelle Egner:• Twitter: https://twitter.com/zoelle• LinkedIn: https://www.linkedin.com/in/zoelleegner/Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• Twitter: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/Referenced:• Patrick McKenzie on Twitter: https://twitter.com/patio11• The Last of Us on HBO: https://www.hbo.com/the-last-of-us• Airtable: https://www.airtable.com/• Hacker News: https://news.ycombinator.com/• Block Party app: https://www.blockpartyapp.com/• Kathy Sierra’s book Badass: Making Users Awesome: https://www.amazon.com/Badass-Making-Awesome-Kathy-Sierra/dp/1491919019• Gainsight: https://www.gainsight.com/• Datadog: https://www.datadoghq.com/• Notion: https://www.notion.so/• Zapier: https://zapier.com/• Computing Taste: Algorithms and the Makers of Music Recommendation: https://www.amazon.com/Computing-Taste-Algorithms-Makers-Recommendation/dp/0226822974• Ancillary Justice: https://www.amazon.com/Ancillary-Justice-Imperial-Radch-Leckie/dp/031624662X/• The Happiness Lab podcast: https://podcasts.apple.com/us/podcast/the-happiness-lab-with-dr-laurie-santos/id1474245040• Gastropod podcast: https://podcasts.apple.com/us/podcast/gastropod/id918896288• Everything Everywhere All at Once on Showtime: https://www.sho.com/titles/3493875/everything-everywhere-all-at-once• Extraordinary Attorney Woo on Netflix: https://www.netflix.com/title/81518991• Figma: https://www.figma.com/• Webflow: https://webflow.com/• Clay: https://www.clay.com/• MKT1 Newsletter: https://newsletter.mkt1.co/• Emily Kramer on Lenny’s Podcast: https://www.lennyspodcast.com/how-to-build-a-powerful-marketing-machine-emily-kramer-asana-carta-mkt1/In this episode, we cover:(00:00) How VaccinateCA helped bridge a gap in infrastructure(05:00) Zoelle’s lessons from her time at VaccinateCA(18:04) How Zoelle broke into the tech industry(19:01) Flocking patterns(24:21) What Block Party does(24:32) Zoelle’s storytelling(29:15) Tactics for punching above your weight as a small startup(31:30) The importance of having a highly detail-oriented person on staff(33:33) Why Airtable used billboards(36:43) Growth and marketing strategies at Airtable(42:29) Using data provided by your customers to build features that help future customers(50:59) Why customer success and marketing should be one team(52:56) Things to avoid in marketing(58:04) The power of templates(1:00:58) Why Airtable did not prioritize templates for top-of-funnel revenue (1:02:04) Why just getting PR to “get PR” is not a good strategy(1:04:57) The importance of getting customer feedback and investing in customer success(1:05:51) Simple strategies for getting customer feedback(1:07:53) Lightning roundProduction and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email [email protected]. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

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