Chapter 1: What is the main topic discussed in this episode?
Move over, Dr. Google. Dr. AI will see you now. From American Public Media, this is Marketplace Tech. I'm Megan McCarty Carino. When Google was created in 1998, it revolutionized healthcare. Instead of waiting days or weeks to see your doctor, patients could Google their symptoms and get some sort of answer from sites like WebMD.
Now, large language models are finding diagnoses and potential treatment plans for people in a matter of seconds. But that has a lot of doctors worried that the inaccuracies and overgeneralizations that are common with AI could be dangerous for patients. Today on the show, how one doctor is approaching this new era in healthcare. My name is Hassan Ben-Shekron.
I am a pulmonary as well as a critical care physician, and I am currently in San Diego. The question about whether patients will use AI is not even a question. It was not a surprise to me. The surprise to me was colleagues of mine that we have not learned from history about Dr. Google. The patient revolution is already here.
Patients do not wait for permission to use Google, and they're not going to wait for permission to use AI either. And so when my colleague told me that they took AI to the doctor And the doctor said, well, then you don't need me. You're actually fulfilling the prophecy.
Let's meet them where they are and not be speaking at them and thinking that we are the ones wagging our finger at them and saying, you shouldn't do it.
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Chapter 2: What impact did Google have on healthcare?
What we can do is I'm going to do a biopsy for you. You're probably going to get the results. You're probably going to want to check AI. All I'm asking is to wait until you come to me. Bring me what AI says to you. Let's discuss it together because I have your context and AI doesn't. That's establishing the trust with the patients, not making them feel that they have to hide it from you.
We'll be right back. You're listening to Marketplace Tech. I'm Megan McCarty Carino. We're back with Dr. Hassan Ben-Shakran, a doctor who is learning to use AI. There are several ways that I use AI in my day as a physician. So some of the models I use are ambient scribes.
A second one is the research models in which I'm in front of a patient and they mentioned to me the different name that I've never heard of a disease that they have as a history. So I go and research it real quick instead of plugging it into Google and then clicking on each link and having to read each one, you have a digest of something and you have the references.
The last one that I could say, and this is personal, my own father has gone through a life-threatening illness. He has been going on for six months between hospitals. Plenty of decisions, lots of doubt, lots of down moments. And I remember when we had to go through a surgery, which was
very grave and it had whichever way we're gonna go is gonna be bad i had ai i said all that i had to say in a messy way and i said go ahead and put it in a table compare and contrast color code give me scores between risks and benefits and i looked at it and it gave me a visual i'm the one who made the decision but it helped organize my head
And that was a pivotal moment in use of AI in medicine, both as a physician, but also as a loved one.
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Chapter 3: How are AI chatbots changing patient interactions?
That was Dr. Hassan Benchikran, a pulmonary and intensive care doctor in San Diego, California. To hear the rest of our AI economy stories across all our shows, head to marketplace.org. Nicholas Guillaume produced this episode. I'm Megan McCarty Carino, and that's Marketplace Tech. This is APM.