Mastering the Last Mile
Episodes
Ep 9 : The Great Convergence
04 May 2026
Contributed by Lukas
In this episode of Mastering the Last Mile, Jim Royce breaks down a structural shift thatâs quietly redefining the entire delivery landscape.The hea...
Ep 8 : Part 2/2 : Process Assessment
29 Sep 2025
Contributed by Lukas
Welcome back to Mastering the Last Mile. Iâm Jim Royce.This is Part 2 of our technology series, where we move past the hype and into the framework t...
Ep 7 : Part 1/2 : Using technology in last-mile contracting
22 Sep 2025
Contributed by Lukas
Welcome to Mastering the Last Mile. Search our content library : â The Last Mile NYCâ In this first episode of our two-part tech series, Jim Royce w...
Ep 6 : The Essentials of Effective Last-Mile Communication
15 Sep 2025
Contributed by Lukas
In last-mile logistics, communication isnât just an operational detailâitâs the silent engine driving accountability, efficiency, and culture. I...
Ep 5 : Hiring
09 Sep 2025
Contributed by Lukas
"Hire better people".That advice, in last-mile delivery, is readily offered as a cure-all to right an unsteady ship. Aside from being a meaningless ...
Ep 4 : Urban Delivery Challenges
01 Sep 2025
Contributed by Lukas
Urban parcel delivery isnât just difficultâitâs a different game entirely. Narrow streets, dense foot traffic, unpredictable building layouts, p...
Ep 3 : Scheduling Is The Way
25 Aug 2025
Contributed by Lukas
If youâre still using templates to build your schedule, youâre not just behindâyouâre bleeding accountability.In this episode of Mastering the...
Ep 2: The Riddle of Attendance
13 Aug 2025
Contributed by Lukas
Why is getting people to simply show up one of the hardestâand most crucialâchallenges in last-mile delivery?In this episode, Jim Royce unpacks wh...
Ep 1: LMDP Accountability-The Right Approach
11 Aug 2025
Contributed by Lukas
Accountability gets tossed around like a buzzword. But in the trenches of last-mile delivery, itâs not jargonâitâs your survival strategy.In thi...