Mayo Clinic Key In To Quality
Episodes
Episode #92: When Home Becomes the Hospital
28 Apr 2026
Contributed by Lukas
This episode of Key in to Quality explores Mayo Clinic’s Hospital at Home program, an innovative model delivering 24/7 acute-level care in patients’...
Speaking Up Saves Lives: Psychological Safety for Residents
15 Apr 2026
Contributed by Lukas
This episode of Key in to Quality explores psychological safety in residency training, and why it’s foundational to patient safety, team performanc...
Why Human Connection Is Essential to Quality Care
24 Mar 2026
Contributed by Lukas
This episode of Mayo Clinic Key in to Quality focuses on a core insight from patient experience research. Patients judge care through two lenses: war...
From Protocol to Practice: Lessons in Inpatient Hypoglycemia Management
10 Mar 2026
Contributed by Lukas
This episode examines a hospital-wide hypoglycemia management protocol at Mayo Clinic. Recognizing the serious impact of inpatient hypoglycemia, a mul...
The Power of Provider-Patient Conversations
24 Feb 2026
Contributed by Lukas
What turns a routine visit into a meaningful patient relationship? In this episode of Key in to Quality, Erica Tung, M.D., and Eric Nelson, manager o...
Beyond the Diagnosis: Why Listening and Explaining Matter in Patient Outcomes
11 Feb 2026
Contributed by Lukas
This episode of Key in to Quality asks a simple but profound question: what if the way we talk with patients could transform their care and our own e...
Belonging Starts Here: Welcoming New Nurses with Intentional Enculturation
29 Jan 2026
Contributed by Lukas
Post-pandemic shifts to virtual, abbreviated onboarding have left many new staff feeling isolated, less confident, and more likely to burn out.In this...
Celebrating Good Catches: Employee Recognition That Saves Lives
13 Jan 2026
Contributed by Lukas
Healthcare safety often focuses on what went wrong, but what about the moments when harm is stopped before it ever reaches the patient?In this Key in...
Multidisciplinary Strategies for CAUTI Prevention
16 Dec 2025
Contributed by Lukas
Catheter-associated urinary tract infections remain one of the most common yet preventable hospital-acquired infections. In this Key in to Quality epi...
Standing Strong: Outpatient Falls Prevention
03 Dec 2025
Contributed by Lukas
Falls don’t just happen at home or in the hospital. In busy ambulatory clinics, patients can stumble in waiting rooms, hallways, and exam rooms with...
Stay With Me: Fall Prevention Initiatives
18 Nov 2025
Contributed by Lukas
Can we prevent bathroom falls without losing privacy? Hospital bathrooms are among the riskiest places for inpatient falls...and also the most persona...
Safe Mobility Champions
04 Nov 2025
Contributed by Lukas
What if every patient had a built-in safety partner? In this episode of Key in to Quality, Safe Patient Handling Coordinator Kelly Drilling explains m...
A Unified Approach: Safe Patient Handling and Falls Prevention
21 Oct 2025
Contributed by Lukas
In this episode of Key In to Quality, Dr. Laura Breeher and nurse administrator Paul Lorentz share how Mayo Clinic integrated safe patient handling an...
Safety Huddles and Visual Management: A Creative Fusion for Healthcare Culture of Safety
07 Oct 2025
Contributed by Lukas
Safety Huddles and Visual Management: A Creative Fusion for Healthcare Culture of SafetyHow can healthcare teams strengthen communication and create a...
Revolutionizing Sepsis Care, Pt. 2: Saving Lives with AI
23 Sep 2025
Contributed by Lukas
In this second installment of Key In to Quality’s sepsis series, we turn the spotlight on Mayo Clinic Florida. Sepsis, which affects 1.7 million Am...
Championing Equity in Sepsis Care: The CARES Initiative
09 Sep 2025
Contributed by Lukas
In this episode of Key in to Quality, we hear from the leaders behind the CARES initiative (Champions Advancing Racial Equity in Sepsis), a national e...
From Insight to Action: Addressing Delirium Head-on
13 Aug 2025
Contributed by Lukas
In Part 2 of our delirium-focused series, Key in to Quality returns to Mayo Clinic Arizona, where a startling statistic revealed that two-thirds of wo...
Addressing Delirium: A Path for Preventing Workplace Violence
24 Jul 2025
Contributed by Lukas
Addressing Delirium: A Path for Preventing Workplace ViolenceHow can healthcare workers truly feel safe when they’ve been conditioned to believe en...
From Silence to Safety: Transforming Healthcare Culture
08 Jul 2025
Contributed by Lukas
Patient safety experts Dr. Abigail La Nou, Jami Zwiefelhofer, and Katie McFadyen, share valuable insights and strategies for creating a workplace wher...
QI Learning with a Twist: Mayo Clinic's Flipped Classroom
17 Jun 2025
Contributed by Lukas
In this episode of Key In to Quality, hosts Dr. Tim Morgenthaler and Sheri Nemec explore how Mayo Clinic is revolutionizing quality improvement (QI) e...
Pawsitive Healing: Animal-Assisted Services in Healthcare
03 Jun 2025
Contributed by Lukas
Most of us are familiar with therapy animals, but have you ever wondered what the research says about how these animals can positively impact the pati...
Reporting to Save Lives: Transforming Safety Systems at Mayo Clinic
20 May 2025
Contributed by Lukas
Every day, patient safety events and near misses happen in health care. But are we truly learning from them? In this episode of Key In To Quality, May...
Beepers, Needlesticks, and Building a Safer Workplace
06 May 2025
Contributed by Lukas
Needlesticks and bloodborne pathogen exposures are more than just workplace injuries. They’re personal, emotional, and preventable. With thousands o...
Elevating Patient Experience: Insights from Mayo Clinic, Pt. 2
29 Apr 2025
Contributed by Lukas
Workplace culture, data insights, and emotional connection all play a critical role in how patients and staff experience care. At Mayo Clinic, underst...
Elevating Patient Experience: Insights from Mayo Clinic, Pt. 1
28 Apr 2025
Contributed by Lukas
What truly defines a great patient experience? From appointment scheduling and facility navigation to virtual visits and provider communication, every...
Design Thinking in Healthcare: Putting the Patient Experience First
26 Mar 2025
Contributed by Lukas
Design thinking involves asking big questions and thoroughly examining problems. It's a different approach compared to traditional medical training, w...
Hazards in Healthcare: Exploring Industrial Hygiene with an Expert
27 Feb 2025
Contributed by Lukas
Industrial hygiene in healthcare is essential due to the unique and often surprising varieties of hazards present—from chemical exposures and airbor...
Going for Gold: Quality Improvement at the Front Line
27 Feb 2025
Contributed by Lukas
Dizziness is a common reason for physician visits, especially in people over 70, and can lead to falls and hospitalizations. In response, Mayo Clinic ...
Improving Safety Culture and Solving Problems Through Daily Huddles
10 Jan 2025
Contributed by Lukas
Hospitals commonly use huddles to create staff alignment on a wide range of operational, clinical, and other topics and functions. However, not all hu...
Systematic Mortality Reviews: Looking Back to Improve the Future
10 Jan 2025
Contributed by Lukas
In 1989, American author Stephen Covey published the popular business book “The Seven Habits of Highly Effective People.” In it, he presents the s...
The Future of Safety in Nursing: Voices from the Frontline
23 Dec 2024
Contributed by Lukas
Are you passionate about the future of healthcare and eager to learn how proactive strategies, real-world success stories, and cutting-edge innovation...
Beyond the Basics: Transforming Hand Hygiene Compliance in Hospitals
03 Dec 2024
Contributed by Lukas
Looking to create lasting change in your healthcare team’s approach to hand hygiene? Dive into this episode of Key in to Quality, a Mayo Clinic pod...
Robotics Rx: Revolutionizing Healthcare, Safely
12 Nov 2024
Contributed by Lukas
Logistical robots are transforming the way hospitals operate, from easing supply transport to enhancing staff efficiency. While these innovations can ...
Tackling Workplace Violence in Healthcare
29 Oct 2024
Contributed by Lukas
Battling healthcare’s rising trend: workplace violenceStemming patient and staff injury in healthcare environments involves more than preventing f...
Staff Ergonomics: Keeping care givers in ‘fighting form'
15 Oct 2024
Contributed by Lukas
Focus on Staff Ergonomics: Preventing injuries, boosting productivityMany healthcare jobs are physically demanding. Few things slow patient care and n...
Addressing Abusive Behaviors in Healthcare: A Deep Dive
02 Oct 2024
Contributed by Lukas
In today’s high-pressure healthcare environment, the well-being of patients and staff is paramount. Yet, a growing concern is emerging within hospit...
Radiation Safety: Protecting Patients and Providers
17 Sep 2024
Contributed by Lukas
In 1895, while experimenting with a cathode, scientist Wilhelm Conrad Renton, discovered X-rays, which opened a whole new world in medical imaging. Fo...
Promoting resilience: connecting to purpose in work
03 Sep 2024
Contributed by Lukas
The COVID pandemic presented numerous challenges, from managing virus spread and evolving treatment protocols to dealing with misinformation and suppl...
Quality Academy: The Heart of Mayo Clinic Quality Improvement
15 Aug 2024
Contributed by Lukas
In healthcare, quality is not optional; it’s imperative. However, not every employee arrives trained to bring a quality mindset to their work—whet...
Radiology: Transforming Practice and Creating Value
30 Jul 2024
Contributed by Lukas
In the latest episode of the Key In To Quality podcast, guest Michelle Nordland, manager, Project Management and Value Creation, Department of Radiolo...
Cultivating a Quality Mindset
25 Jun 2024
Contributed by Lukas
What makes quality improvement a daily norm? The mindset that “good enough isn’t good enough,” according to Sean Dowdy, M.D., chief value office...
Improving organizational culture through staff empowerment
10 Jun 2024
Contributed by Lukas
Larry Senn, a pioneer in the field of corporate culture, said “Culture is not an initiative. Culture is the enabler of all initiatives.” That incl...
The Power of Practice Collaboration in Quality Improvement
21 May 2024
Contributed by Lukas
It’s been said that “teamwork makes the dream work.” Eric Siebeneck, performance improvement advisor, our guest on this episode of the Mayo Clin...
Tech with Heart: Navigating Innovation and Compassion in Healthcare
07 May 2024
Contributed by Lukas
As healthcare delivery systems work toward adoption of emerging digital technologies and more automation, many leaders grapple with the question of ho...
Experience Relationship Design: The Convergence of Technology, People, and Process
26 Apr 2024
Contributed by Lukas
Patient experience is about making patient healthcare journeys better; in creating improved experiences, healthcare delivery staff often enjoy better ...
Unsung heroes-healthcare volunteers
21 Mar 2024
Contributed by Lukas
Volunteers fill many significant roles to support the human experience in healthcare. Hear from Erin Pittman, Director of Volunteer Services, who ov...
Mining for patient experience gold
23 Feb 2024
Contributed by Lukas
It's been said that passion provides purpose, but data drives decisions. When it comes to patient experience data, both are true. Often, however, it i...
A provider voice on patient experience
02 Feb 2024
Contributed by Lukas
Research supports the connection between the patient experience, patient safety, and clinical outcomes. How do these health care factors intersect to ...
Human Experiences in Healthcare Delivery
23 Jan 2024
Contributed by Lukas
Experiences are more than just a series of transactions between patients and healthcare professionals. In many instances, care involves deeply persona...
Back to Basics in Healthcare Quality - Part 3
21 Dec 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guests: Paul Murphree, D.O., Vice President, Medical Outcomes, Wellstar Health System Jennifer Giusti,...
Back to Basics in Healthcare Quality - Part 2
21 Dec 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guest: Todd Pollock, Executive Director, Quality and Safety, St. Clair Health. The response to the glo...
Back to Basics in Healthcare Quality - Part 1
21 Dec 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guest: Carlos Quintero, M.D., Chief Quality Officer, Naples Comprehensive Health Carlos Quintero | Lin...
The Evolution of Patient Safety – a Proactive Approach to Focus on What’s Going Right
09 Nov 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guest: Subashnie Devkaran, Ph.D., Chair, Quality, Mayo Clinic Hospitals can succeed or fail based on t...
Pursing a Dream for Health Equity
12 Oct 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guest: Adam Milam, M.D., Ph.D., Enterprise Medical Director for the Office of Health Equity and Inclusio...
Science Bound Scholars Program - Improving Diversity in STEM
13 Sep 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guests: Hector Cajigas, M.D., Mayo Clinic @hectorrcajigas Erin DeMartino, M.D., Mayo Clinic Continui...
Health Equity Through the Lens of Accreditation
01 Aug 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guests: Melanie Ryan, director, Accreditation and Certification, Mayo Clinic, (24) Melanie Ryan, J.D. | ...
The Evolution of Mayo Clinic’s Health Equity and Inclusion Office
06 Jul 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guest: Dawn Peters, Administrator, Office of Health Equity and Inclusion, Mayo Clinic Medical p...
Workplace Violence Prevention in Healthcare: Security Operations and Systems
12 Jun 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guests: Melissa Zwiefelhofer, CTM, CPP, Senior Security Manager, Global Security-Campus Operation...
Workplace Violence Prevention: Leveraging Clinical Systems to Support Health Care Workers
08 May 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guest: Allyse Hutchinson, R.N., performance improvement advisor, Mayo Clinic Violence in the he...
Healthcare Workplace Violence: Stories from the Front Line
06 Apr 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guests: Molly, Nurse Practitioner, Mayo Clinic and Tracey, Gift Shop Manager, Mayo Clinic Across th...
Data Storytelling isn’t a Fable
10 Mar 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guest: Elizabeth (Beth) A. Braswell Pickering, M.P.H., Senior Informatics Analyst, Mayo Clinic Fa...
Quality, IT and the EHR: a Collaboration Trifecta
09 Feb 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guests: Tara Olson, Quality Data and Analytics Manager, Mayo Clinic (32) Tara Olson | Link...
Quality or Counterfeit? The Science of Quality Measurement
05 Jan 2023
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guest: Benjamin (Ben) D. Pollock, Ph.D., M.S., Robert D. and Patricia E. Kern Scientific Direc...
Keeping Pace with Accreditation Standards
08 Nov 2022
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guest: Melanie A. Ryan, JD, Director, Accreditation and Certification, Mayo Clinic linkedin....
Total Recall - what to do when devices fail
17 Oct 2022
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guests: Ann West, Quality Management Services Manager, Mayo Clinic and Joe Nienow, Patient Safety S...
Opioid Prescribing Practices - Reducing the Risks and Saving Lives
08 Sep 2022
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guests: Helena Gazelka M.D., Consultant, Anesthesia-Pain Clinic, Mayo Clinic ...
Antimicrobial Stewardship - It Takes a Village
16 Aug 2022
Contributed by Lukas
Host: Timothy Morgenthaler, MD @DrTimMorg Guests: Abinash Virk, MD, Infectious Disease Consultant, Mayo Clinic and Ryan Stevens, Pharm.D., Mayo Clin...
Advancing Anticoagulation Medication Safety
14 Jul 2022
Contributed by Lukas
Host: Timothy Morgenthaler, M.D. @DrTimMorg Guests: Robert McBane II, M.D., Cardiovascular Disease, Mayo Clinic and Anna Kramer, C.P.H.Q., Quality...
New approaches to reducing readmissions from skilled nursing facilities
13 May 2022
Contributed by Lukas
Host: Timothy Morgenthaler, M.D. @DrTimMorg Guest: Anupam Chandra, M.D., Consultant, Internal Medicine, Mayo Clinic Hospitals discharge more Medicar...
Improving the heart of patient experience
21 Apr 2022
Contributed by Lukas
Host: Timothy Morgenthaler, M.D. @DrTimMorg Guests: Kelly Vorseth, Senior Patient Experience Director, Sheikh Shakhbout Medical City (SSMC) Dr. Hassa ...
Applying machine learning to improve patient safety
10 Mar 2022
Contributed by Lukas
Guest: Dr. Kannan Ramar, Patient Safety Officer and Consultant in Pulmonary and Critical Care Medicine, Mayo Clinic Guest: Dr. Kiril Lipatov, Resi...
Incidental findings – developing processes to ensure follow up
10 Feb 2022
Contributed by Lukas
Guest: Susan Cullinan, M.D. @Susan Cullinan Guest: Joe Nienow Host: Timothy Morgenthaler, M.D. @DrTimMorg Lack of systems and processes t...
HELP! I need support! The Healing Emotional Lives of Peers (HELP) Program at Mayo Clinic
14 Jan 2022
Contributed by Lukas
Guests: Robyn Finney, APRN, CRNA, DNAP @MayoAnesthesia Ashley Musch Host: Timothy Morgenthaler, M.D. @DrTimMorg It's okay to not be okay. The H...
When Quality Isn’t Equal – Shedding Light on Disparities
14 Dec 2021
Contributed by Lukas
Guest: Chris DeRienzo, M.D., MPP @ChrisDeRienzoMD Host: Timothy Morgenthaler, M.D. @DrTimMorg As people grapple with social equity, diversity and...
Quality is not a department – engaging all staff in improvement
09 Nov 2021
Contributed by Lukas
Guest: Carmen Kane Host: Timothy Morgenthaler, M.D. @DrTimMorg Everyone has two jobs at Mayo Clinic: doing their job and improving their job. To ...
The Importance of Getting a Great Start in the OR
12 Oct 2021
Contributed by Lukas
Guests: Timothy Curry, MD, PhD and Mark Truty, MD, MS Mayo Clinic Department of Anesthesiology @MayoAnesthesia Host: Timothy Morge...
One Less Diagnostic Error—Reducing Specimen Errors
14 Sep 2021
Contributed by Lukas
Guests: Kayla Simiele, RN and Amanda Johnshoy, MSN, RN Host: Timothy Morgenthaler, M.D. @DrTimMorg Specimens provide a crucial chain of evidence in t...
Responding to Patient and Visitor Misconduct
10 Aug 2021
Contributed by Lukas
Guest: Benjamin Houge, M.S. Host: Timothy Morgenthaler, M.D. @DrTimMorg More and more health-care providers are faced with inappropriate behavior, bi...
Deepening the Mayo Clinic Experience by Design
10 Aug 2021
Contributed by Lukas
Guest: Rebecca Brustad Host: Timothy Morgenthaler, M.D. @DrTimMorg An unparalleled patient experience is a result of inspired and dedicated employees...
Identifying and Rescuing the Deteriorating Patient
15 Jul 2021
Contributed by Lukas
Guest: Alice Gallo de Moraes, M.D. @GallodeMoraesMD Host: Timothy Morgenthaler, M.D. @DrTimMorg Learn about the Mayo Clinic Medical Emergency Respo...
Kernels of Wisdom: reflections from a career in quality leadership
13 Jul 2021
Contributed by Lukas
Guest: Eileen Oswald, M.P.H. Host: Timothy Morgenthaler, M.D. @DrTimMorg When great leaders come and go from our organizations, we sometimes have t...
Engaging Leaders and the Practice in Real Change to Improve Patient Experience
08 Jun 2021
Contributed by Lukas
Guests: David Nestler, M.D., and Heidi Stehr Host: Timothy Morgenthaler, M.D. @DrTimMorg The podcast focuses on patient experience improvement, why i...
High-Level Disinfection of Medical Instruments
11 May 2021
Contributed by Lukas
Guest: Cheryl A. Weisbrod, M.S., R.N. Host: Timothy Morgenthaler, M.D. @DrTimMorg Failure to correctly perform high-level disinfection, or HLD,...
Novel Approaches to Reaching Vulnerable Populations
13 Apr 2021
Contributed by Lukas
Guest: LaPrincess C. Brewer, M.D., M.P.H. @DrLaPrincess Host: Timothy Morgenthaler, M.D. @DrTimMorg The podcast discusses the magnitude of the COVI...