Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Episodes
Going From an Operations Generalist to a Specialist
08 Dec 2022
Contributed by Lukas
Part of the journey from ops specialist to generalist is to be exceptional in a particular area, says Travis Ferber, VP of Strategy & Operations a...
Standardizing Cross-Functional Operations
01 Dec 2022
Contributed by Lukas
The customer experience matters, whether those customers are internal or external, says Geoff Hughes, Vice President of Cloud Operations at digital.ai...
Shifting From Ops to an Executive Role
17 Nov 2022
Contributed by Lukas
Mike McCarthy, CIO at SAFE Credit Union, says that great operations professionals can move into executive positions but, in order to succeed there, t...
How To Manage Operations in Archaic Industries
10 Nov 2022
Contributed by Lukas
Operations can be particularly challenging in industries with red tape — something that Andrew Gibbons, Vice President, Practice Operations at Privi...
Agile Transformation at Scale
03 Nov 2022
Contributed by Lukas
Agile at its essence is about delivering maximum value in the available time with the available people. Leila Pourhashemi, CIO and VP, Technology Busi...
Achieving Strategic Alignment in Your Operations
27 Oct 2022
Contributed by Lukas
Strategic alignment can be used not just as a high-level visionary tool in an organization, but also as a way to develop everyday processes. Ap...
Building the Ultimate Client Experience Into Your Operations
20 Oct 2022
Contributed by Lukas
Creating the “ultimate client experience” is something we should all aspire to, and it’s something that drives Chief Operating Officer Mike Mill...
How to Reduce Ops Expenses Without Sacrificing Customer Satisfaction
13 Oct 2022
Contributed by Lukas
Reducing operations expenses while keeping all stakeholders happy? That’s just a typical day at the office for Tommy Yionoulis, Founder at OpsAnalit...
How Twilio Builds Extensibility into Their Operations
06 Oct 2022
Contributed by Lukas
As companies grow through acquisitions mistakes will be made. When those mistakes happen both current and new team members should have the opportunity...
The New Role of the Operations Leader in the Company
29 Sep 2022
Contributed by Lukas
While it’s clear that operations has to interact with many different departments to accomplish its mission, the way those interactions happen varies...
Bringing Your Vision To Life With Internal Stakeholders
22 Sep 2022
Contributed by Lukas
One of the benefits of driving standardization is discovering the reasons different departments need information, and in that process learning what be...
How Brex Scaled Their Operations
15 Sep 2022
Contributed by Lukas
All companies love to grow, but sometimes that growth can be too fast. When that happens, it’s important to have a competent ops team to make sure t...
Optimizing Your Operations Infrastructure
08 Sep 2022
Contributed by Lukas
A system can be your best friend, but it can also be your worst enemy. Someone who knows this well is our guest for this episode of Modern Business O...
Simplifying Big Data
01 Sep 2022
Contributed by Lukas
‘Big data’ is a concept, and practice, that will only continue to grow as we receive more vectors to enlarge and complicate the data we aggregate....
Open Source Thinking in Operations
25 Aug 2022
Contributed by Lukas
Open source is such a prevalent way of thinking across multiple industries these days. It makes it easy to forget that, not too long ago, it was an is...
How Intel Silently Executes Their Operations
18 Aug 2022
Contributed by Lukas
The pandemic may have been a recent agent of change, but it’s only one part of a major shift in all our lives in the last twenty years, since the In...
Using No-Code Solutions To Accelerate Operations
11 Aug 2022
Contributed by Lukas
Keeping track of data is challenging. That’s why no-code tools can be so helpful for those in operations who don’t have a coding language or two u...
How Ops Can Navigate the Great Resignation
04 Aug 2022
Contributed by Lukas
As the Great Resignation continues in the shadow of a possible future recession, it’s important for operations teams to actively adapt to changing c...
How Airtable Decentralizes Their Operations
28 Jul 2022
Contributed by Lukas
While silos may in some cases be the best choice, in most cases they are bad for organizations. Lindsay Selbak, Head of Strategic Operations at Air...
Building and Managing Successful Operations Teams
21 Jul 2022
Contributed by Lukas
While the overall goal of operations is often to establish regularity and order, those who work in operations have to be comfortable with ambiguity an...
Improving Your Data Quality and Presentation
14 Jul 2022
Contributed by Lukas
If the quality of your data is suspect, your conclusions and reports will suffer too. We invited Ana Herbst, Director of Partnership and Allian...
The Evolving Role of IT in Companies
27 Jun 2022
Contributed by Lukas
As IT continues to develop a greater role in business decisions and operations, leaders in IT have to continue to develop competencies and skills to m...
Growing Your Operations Team
15 Jun 2022
Contributed by Lukas
A recurring theme we see on episodes of Modern Business Operations is the unconventional path that many leaders take to end up in ops. Another aspect ...
Iterating to an Employee-Focused Future of Work
28 Apr 2022
Contributed by Lukas
While technologies prior to the pandemic were already transforming the way we work, the pandemic itself accelerated the way we work and relate to each...
How Implementing Agile Can Revolutionize Operations
21 Apr 2022
Contributed by Lukas
Many companies make components and materials for our everyday lives. Sometimes we don’t even know the names of those companies that are helping us a...
The Human Side of Automation
01 Apr 2022
Contributed by Lukas
As automation becomes increasingly important in both business and personal, it becomes just as important to maintain boundaries and account for the hu...
People-Focused Operations
21 Mar 2022
Contributed by Lukas
Legal operations is still a growing and developing role. As such, many of the leaders in the field have taken an unexpected path to their current posi...
A Look at How IT Continues to Evolve in Business
11 Mar 2022
Contributed by Lukas
While IT is a department we take for granted in business these days, it continues to develop in how it helps tie different parts of a company together...
Operationalizing Your Marketing Stack
03 Mar 2022
Contributed by Lukas
While the accepted wisdom might be that “everything has changed” in digital marketing, our guest for this episode of Modern Business Operations, D...
Building Legal Operations From the Ground Up
24 Feb 2022
Contributed by Lukas
Legal operations is still a new enough field that many of those in high-level positions have fascinating stories about how they broke into a departmen...
The Rise of Revenue Operations
10 Feb 2022
Contributed by Lukas
Revenue Operations is a new and growing field, with its managers often possessing cross-functional capacity from the start and a lot more technical kn...
From British Airways, to Google and Epic, key lessons in Operations with Tim Jones
03 Feb 2022
Contributed by Lukas
One of the best ways to understand the “machine that builds the machine” is by chatting with someone who has worked in different divisions of the ...
Crypto and Composability in Business Operations with Jeff Wang, VP of Product, Crypto at TomoCredit
27 Jan 2022
Contributed by Lukas
Many people feel overwhelmed by all the changes happening in the crypto space in the last 18 months — not to mention in the years since the words “...
Stakeholder-centric Business Operations with Venketesh Iyer of Meta
18 Jan 2022
Contributed by Lukas
One of the fascinating aspects of business operations is how often those who thrive and excel in the field didn’t necessarily start there or even kn...
Legal Operations with Mary O’Carroll of Ironclad
07 Dec 2021
Contributed by Lukas
It’s not often that someone can say they were hired by Google to create an entire department from scratch, but that’s precisely what Mary O’Carr...
Progressing Your Career in Ops with Lindsay Crittendon of Headspace
30 Nov 2021
Contributed by Lukas
Operations is where Lindsay Crittendon currently works at Headspace, but that’s not where she started her career, and she thinks that’s a good th...
Welcome to the Modern Business Operations podcast
29 Nov 2021
Contributed by Lukas
On Modern Business Operations, we’ll bring you weekly interviews with leaders from some of today’s largest and fastest growing companies. We discu...