MSP Chat
Episodes
Episode 27: Why M&A is Still OK for MSPs
07 Jun 2024
Contributed by Lukas
Erick and Rich discuss research from Sophos that suggests security vendor and tool consolidation are on the rise as well as the importance of keeping ...
Episode 26: Not Your Father’s Network
24 May 2024
Contributed by Lukas
Erick and Rich discuss the issues (hint: they mostly concern AI) making data security posture management a hot new revenue opportunity and how to turn...
Episode 24: This Changes Everything
18 May 2024
Contributed by Lukas
Episode 24: This Changes EverythingSide by side in person at the recent Kaseya Connect Global conference in Las Vegas, Erick and Rich chew over the di...
Episode 25: Your MSA is Broken. AI is to Blame.
17 May 2024
Contributed by Lukas
Erick and Rich discuss the federal government’s Secure By Design pledge, a modest first step toward getting software and hardware makers to adopt se...
Episode 23: Risk and Opportunity
03 May 2024
Contributed by Lukas
Erick and Rich discuss the security-related dangers of selling AI services, and why mitigating them is a smarter move than sitting on the sidelines, a...
Bonus Episode: AI Today, AI Tomorrow
01 May 2024
Contributed by Lukas
In this special bonus episode of MSP Chat, sponsored by SuperOps, Erick and Rich discuss TD SYNNEX’s plans to help its partners get into the market ...
Episode 22: It’s All About People
26 Apr 2024
Contributed by Lukas
Erick and Rich discuss why recent research suggests that AI, “junk-gun ransomware,” and massive threat volumes suggest that security services will...
Episode 21: All MSPs Need to Change is Everything
19 Apr 2024
Contributed by Lukas
Erick and Rich discuss Google’s big push into the channel generally—and SMB channel specifically—to attract AI partners, and the two magic quest...
Episode 20: Cracking the Code on MSP Relationships
12 Apr 2024
Contributed by Lukas
Erick and Rich discuss the larger lessons for the channel in Gmail’s 20th birthday and how to use speaking appearances—especially at in-person eve...
Episode 19: Phishing is the APT You’re Probably Doing Nothing About
05 Apr 2024
Contributed by Lukas
With Erick back in the saddle after a two-episode absence, he and Rich discuss the importance of N-able’s recent decision to build a cutting-edge ec...
Episode 18: AI’s Double-Edge Security Sword
29 Mar 2024
Contributed by Lukas
Erick’s out again this week, so Rich is joined by co-host James Kernan, Channel Mastered’s Chief Leadership Strategist, to discuss changing tech t...
Episode 17: CompTIA’s Five Keys to MSP Success in 2024
22 Mar 2024
Contributed by Lukas
Erick’s out this week, so Rich discusses five top things the most successful MSPs today have in common, according to CompTIA, with special guest hos...
Episode 16: There’s Money on the Table in BDR and Managed Print
15 Mar 2024
Contributed by Lukas
Erick and Rich talk about the underappreciated opportunity for MSPs in managed print and run through a few of the secrets to improving relationships b...
Bonus Episode: Are your M365 Customers REALLY Secure?
14 Mar 2024
Contributed by Lukas
In this special bonus episode of MSP Chat, sponsored by Hornetsecurity, Erick and Rich discuss why security and services are the two hottest segments ...
Episode 15: Customer Experience Matters
08 Mar 2024
Contributed by Lukas
Erick and Rich discuss how customer experience differs from customer service, and why it matters more than ever at a time when managed network and end...
Episode 14: Hot, Warm, and Cold on AI in Managed Services
01 Mar 2024
Contributed by Lukas
Following up on their conversation in episode 13 about Hatz AI and the MRR opportunity in artificial intelligence, Erick and Rich revisit that topic a...
Bonus Episode, Sponsored by Beachhead Solutions: An Inside Look at Compliance for MSPs
23 Feb 2024
Contributed by Lukas
In this special bonus episode of MSP Chat, sponsored by Beachhead Solutions, Erick and Rich talk with Sam Daigle of Kennebunk Cyber Systems about why ...
Episode 13: Early Days in AI MRR
16 Feb 2024
Contributed by Lukas
Erick and Rich discuss an intriguing effort by startup Hatz AI to help MSPs earn recurring revenue from artificial intelligence and how to plan for an...
Episode 12: SASE and the Cloud in 2024
09 Feb 2024
Contributed by Lukas
Erick and Rich explain why SonicWall buying Banyan Security suggests bigger and better things ahead for SASE in secure SMB networking and how to creat...
Episode 11: Understanding Vendor Relations and Security Awareness Training
02 Feb 2024
Contributed by Lukas
Erick and Rich discuss some intriguing statistics from IDC’s latest North American Partner Landscape study and the why-to and how-to of offering fle...
Episode 10: The Future of Managed Security
26 Jan 2024
Contributed by Lukas
Erick and Rich dive into the larger meaning of SonicWall’s recent purchase of Solutions Granted and share advice on using LinkedIn for lead generati...
Episode 09: Going Big in the Cloud and Compliance
19 Jan 2024
Contributed by Lukas
Erick and Rich discuss a new solution from SaaS Alerts that reveals how much money MSPs can make securing more than just Microsoft 365 and Erick’s A...
Episode 08: Building Trusted Relationships
12 Jan 2024
Contributed by Lukas
Erick and Rich explore the significance of Kaseya’s new outsourced help desk service and why now’s the time to build your client solution roadmap ...
Episode 07: PE and SASE for SMBs
05 Jan 2024
Contributed by Lukas
Erick and Rich discuss alternatives to traditional private equity firms for MSPs seeking an exit and how to build a minimum required bundle of service...
Episode 06: A View from the Top at WatchGuard
14 Dec 2023
Contributed by Lukas
Erick and Rich explain why now's the time to get in on the fast-growing demand for environmental, social, and governance (ESG) services and explore pr...
Episode 05: Navigating the Managed Services Landscape in the Cloud Age
08 Dec 2023
Contributed by Lukas
In this episode of the MSP Chat podcast, hosts Rich, Erick, and guest Antoine Jabara, co-founder and general manager of MSP products at JumpCloud, dis...
Episode 04: The Mighty Microsoft Cloud, the Q4 Home Stretch, and EOS Success Tips
25 Nov 2023
Contributed by Lukas
Erick and Rich discuss the expanding dominance of the Microsoft cloud and how to ready yourself in Q4 for a triumphant new year. Then they’re joined...
Episode 03: The MSP of Tomorrow – Sponsored By Quoter
18 Nov 2023
Contributed by Lukas
In this special episode of MSP Chat, sponsored by Quoter, Erick and Rich discuss a vision of the MSP of tomorrow based on Rich’s recent conversation...
Episode 02: The ESG Opportunity and winning with Advisory Boards
13 Nov 2023
Contributed by Lukas
Erick and Rich discuss the opportunities in ESG services and avoiding project scope creep. Then, they’re joined by Louise Broekman of the Advisory B...
Episode 01: Succeeding in AI and Managed Security
11 Nov 2023
Contributed by Lukas
In the very episode of a brand-new podcast, your hosts Erick Simpson and Rich Freeman explore the $158.6 billion channel opportunity in AI and how MSP...