MSP Unplugged
Episodes
From Corporate IT Director to MSP Owner: Ron Cervantes on Building C Solutions IT
24 Apr 2026
Contributed by Lukas
Ron Cervantes, Founder and President of C Solutions IT in Orlando, Florida, joins MSP Unplugged to share his journey from corporate IT Director (manag...
Google Gold for MSPs: Nate Freedman on Reviews, Local SEO & Lead Generation in 2026
02 Apr 2026
Contributed by Lukas
Nate Freedman of MSP Sites and TechPro Marketing joins MSP Unplugged to share battle-tested Google strategies that are actually generating leads for M...
From Chicago to Peoria: Pierre Anyansi on Proactive IT, Security & Building a Local MSP
25 Mar 2026
Contributed by Lukas
Pierre Anyansi of Any IT Support sits down with us to talk about his journey from network security engineering to founding a boutique IT company focus...
Rick Smith Unplugged: Pivots, Hard Calls & the 2026 MSP Game Plan
18 Mar 2026
Contributed by Lukas
Co-host Rick Smith drops in for a reflective deep dive: Recent pivots that reshaped his MSP (and why some changes hurt before they helped), key lesson...
Should Your MSP Start a Podcast The Storytelling Advantage
11 Mar 2026
Contributed by Lukas
Podcasting is not about being famous. It is about being relevant. In this episode, Jose Torres of Dimelo Media and I talk about how storytelling help...
Secure Your Own House First: Degly Mendez on MSP Cyber Education
24 Feb 2026
Contributed by Lukas
In this insightful episode of MSP Unplugged, host Paco Lebron welcomes Degly Mendez, CEO of Avanzar IT Systems (South Pasadena, CA) and Vice Chair of ...
MSP Leadership Strifes: Marcial Velez on Culture, Burnout & Growth
11 Feb 2026
Contributed by Lukas
In this powerful episode of MSP Unplugged, host Paco Lebron welcomes back Marcial Velez, Founder & CEO of Xperteks—a nationally recognized NYC-based...
Making IT Boring: Boutique MSP Lessons w/ Sean Inman of Inman Technology Solutions
03 Feb 2026
Contributed by Lukas
In this episode of MSP Unplugged, host Paco Lebron sits down with Sean Inman, CISSP, Founder & CEO of Inman Technologies in Fort Worth, TX. Sean share...
Classic Replay: The LinkedIn Advantage – Unlock MSP Leads with LinkedIn
27 Jan 2026
Contributed by Lukas
Flashback Tuesday: Fan-Favorite Edition! Kicking off the week with one of our all-time most requested episodes — the LinkedIn masterclass that MSP o...
Sell a Copier! with Chris Cool
20 Jan 2026
Contributed by Lukas
In this episode of MSP Unplugged, host Paco Lebron sits down with Chris Cool, Founder and CEO of Cool Technology Group Inc., a Houston/Texas-based man...
Back in the Studio: MSP Updates, Big Changes & Lessons Learned
13 Jan 2026
Contributed by Lukas
Paco's back in the studio after a packed stretch — welcome to the first episode of MSP Unplugged's return! Catch up on the latest: Quick tips & t...
New Year Catch-Up: Jeff Halash Returns After 4 Years!
06 Jan 2026
Contributed by Lukas
Join us live right before we ring the new year as we reconnect with Jeff Halash, former host of the Computer Repair Podcast and MSP Unplugged. After f...
UniFi Ubiquiti: One Year Later – Lessons Learned & Pro Tips
24 Dec 2025
Contributed by Lukas
In this Christmas Eve Edition, We discuss our Network Upgrade Insights at ProdigyTeks! Join us as our very own John Dubinsky joins the podcast to disc...
Larry Meador and Cavelo: Elevating MSP Channel Success with Cybersecurity Innovation
24 Dec 2025
Contributed by Lukas
Discover how industry veteran Larry Meador, Cavelo's new Channel Chief, is transforming the MSP channel. Cavelo empowers Managed Service Providers wit...
Justin Gilliam's Journey Into the MSP World | Bacheler Technologies Story
06 Dec 2025
Contributed by Lukas
Justin Gilliam of Bacheler Technologies shares his journey into the MSP space. From early challenges to building a thriving business. Tune in to hear ...
How XCtium Climbed to #9 on MSP 501: Russ Reeder's Vision for the Future
28 Oct 2025
Contributed by Lukas
📍"XTIUM's CEO Russ Reeder shares his vision for scaling the company both organically and through strategic mergers and acquisitions. Discover how A...
Xperteks Big Reveal: Marcial Velez Drops New Innovations at MSP Summit
08 Oct 2025
Contributed by Lukas
Marcial Velez from Xperteks shares inspiring stories and unveils innovative solution live from the MSP Summit. 📍 Recorded live at the MSP Summit in...
Inside the MSP Summit: Kelly Danziger on Informa's Vision for the Channel & MSP Summit
23 Sep 2025
Contributed by Lukas
In this exclusive interview, Kelly Danziger—General Manager and VP of Channel at Informa Tech—shares her journey into the tech space and the strat...
EP 281 Securing the Stack with Todyl
12 Sep 2025
Contributed by Lukas
In this live episode of MSP Unplugged, we catch up with Ken Patterson from Todyl, recorded on-site at PAX8 Beyond. Ken shares how Todyl is helping MSP...
EP 284 Get Your Stuff Together with Better Tracker
09 Sep 2025
Contributed by Lukas
In this episode of MSP Unplugged, we sit down with Kevin Lancaster from Channel Program to explore a game-changing new tool designed to streamline ope...
EP 283 Summer Recap & What's Next for MSP Unplugged
02 Sep 2025
Contributed by Lukas
We're back in the studio! After a summer packed with live recordings, travel, and behind-the-scenes hustle, we're kicking things off with a full recap...
EP 282 Putting MSPs First – GTIA's New Era
26 Aug 2025
Contributed by Lukas
In this episode of MSP Unplugged, we sit down with Dan Wensley, CEO of GTIA, to unpack the powerful transformation of the Global Technology Industry A...
EP 280 Legacy in Action – The Kenyatta Computers Story
12 Aug 2025
Contributed by Lukas
In this episode of MSP Unplugged, we sit down with Nahjee Maybin, CEO of Kenyatta Computer Services, a Denver-based MSP. Nahjee shares how he's buildi...
EP 279 Navigating Information with OpenText
05 Aug 2025
Contributed by Lukas
In this episode of MSP Unplugged, we're joined by Mike DePalma, VP of Business Development at OpenText. OpenText is a global leader in information man...
EP 278 Live from Pax8 Beyond with Rob Rae
29 Jul 2025
Contributed by Lukas
What would a visit to Pax8 Beyond be without a conversation with the legendary Rob Rae? In this episode, Rob joins us to discuss the latest developmen...
EP 277 Elevating MSPs with 5G: The Rythmz Advantage
17 Jul 2025
Contributed by Lukas
In this live episode of MSP Unplugged, recorded at PAX8 Beyond, we sit down with Leonard Dimiceli, VP of Channel at Rythmz. Rythmz is opening ...
EP 276 Checking in with Checkpoint – Live from PAX8 Beyond
15 Jul 2025
Contributed by Lukas
In this on-site episode of MSP Unplugged, we're live from PAX8 Beyond with special guest Dave Meister, Global Channel Leader at Check Point Softw...
EP 275 Live from TechCon Unplugged – Chicago Road Show!
24 Jun 2025
Contributed by Lukas
In this special live episode of MSP Unplugged, recorded at the TechCon Unplugged Road Show in Chicago, we shift the focus from problems to solutions...
EP 274 Here Comes MSPOGs
18 Jun 2025
Contributed by Lukas
Live from Pax8 Beyond 25 in Denver, CO! In this special on-the-road episode, Rick Smith and Corey Kirkendoll sit down with Juan Fernandez and P...
EP 273 What's in your Tool Bag? Choosing the Right Stack for Your MSP
03 Jun 2025
Contributed by Lukas
In this week's episode of MSP Unplugged, we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you'...
EP 272 Vendor Loyalty: Embracing Innovation and Excellence with Our New Partner
27 May 2025
Contributed by Lukas
Breaking up with a vendor is only the beginning. In this week's MSP Unplugged, we take you behind the scenes of what happens next. We share how we pre...
EP 271 Microsoft 365 Essentials for MSPs: Tools, Tips, and Best Practices
20 May 2025
Contributed by Lukas
In this episode of MSP Unplugged, we break down how we use Microsoft 365 to run a lean, secure, and efficient MSP. From managing clients and automatin...
EP 270 Vendor Break-ups: When Staying Costs More Than Leaving
06 May 2025
Contributed by Lukas
In this episode of MSP Unplugged, we dive into a topic every MSP faces eventually: when it's time to part ways with a vendor. Whether it's poor supp...
EP 269 The LinkedIn Advantage: Boosting Your MSP Presence
02 May 2025
Contributed by Lukas
In this episode of MSP Unplugged, we're joined by Richard Bliss, founder of BlissPoint Consulting and a recognized expert in LinkedIn branding and soc...
EP 267 The Importance of Compliance for MSPs
15 Apr 2025
Contributed by Lukas
For Managed Service Providers (MSPs), compliance is particularly critical because they often manage sensitive data, IT infrastructure, and cybersecuri...
Exploring the Changing Landscape: An Interview with ESET
08 Apr 2025
Contributed by Lukas
Join Paco as he sits down with Cameron Tousey and Tony Anscombe to delve into the evolving landscape of cybersecurity. In this insightful interview, t...
EP 266 Improving Client Onboarding Processes
01 Apr 2025
Contributed by Lukas
In this episode of MSP Unplugged, Rick, and Corey dive into one of the most critical (and often overlooked) parts of the client journey—onboarding. ...
EP 265 MSP Success Stories: Lessons from the Field
25 Mar 2025
Contributed by Lukas
In this episode of MSP Unplugged, we sit down for a candid conversation about our own journeys in the MSP space. We're sharing real-world experiences,...
EP 264 Tools Every MSP Should Know About
10 Mar 2025
Contributed by Lukas
Live from our Newark stop on our TechCon Unplugged Tour! In this podcast, we discuss tools we believe every MSP should have in their arsenal. Full Vi...
EP 263 Beyond Busy: Finding Flow in a Hectic World
04 Mar 2025
Contributed by Lukas
In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling clie...
EP 262 Exploring AI-Driven Service Desk Solutions
18 Feb 2025
Contributed by Lukas
🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀 In this episode of MSP Unplugged, we explore how AI-driven service desk solutions...
EP 261 Cybersecurity Best Practices for Small Businesses
11 Feb 2025
Contributed by Lukas
In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. Wit...
EP 260 Navigating Industry Conferences: Maximizing ROI
04 Feb 2025
Contributed by Lukas
Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged...
EP 259 Case Study: Overcoming Business Challenges
28 Jan 2025
Contributed by Lukas
In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career. Full Video Podcast L...
EP 258 Automation for MSP Efficiency: Tools and Tips
21 Jan 2025
Contributed by Lukas
In this episode, we discuss how and when we use automation to streamline operations in our MSP. Full Video Podcast Link: https://youtu.be/V3mXAE6htug...
EP 257 Breaking Up with Your Vendor: A Guide to Better Partnerships
14 Jan 2025
Contributed by Lukas
In this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of suppo...
EP 256 MSP Business Growth: Proven Strategies
07 Jan 2025
Contributed by Lukas
Happy New Year! To start the year off the crew discusses some proven strategies we have had success with! Full Video Podcast Link: https://youtu.be/Om...
EP 255 End of Year Wrap-Up
31 Dec 2024
Contributed by Lukas
In this episode, In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025! Full Video Podcast Link: https://youtu.b...
EP 254 All-In on AI?
24 Dec 2024
Contributed by Lukas
In this episode, we explore the question: Should MSPs be going all-in on Artificial Intelligence? We discuss how we are currently using AI, our plans ...
EP 253 What's your Burden...rate?
19 Dec 2024
Contributed by Lukas
In this episode, we break down the concept of the Burden Rate—what it is, how to calculate it, and why it's essential for your MSP business. Learn h...
EP 252 Who Said Pricing was Easy?
10 Dec 2024
Contributed by Lukas
This week the crew discusses pricing. Our philosophy and procedures on how we arrive at a final cost of our offerings. Full Video Podcast Link: https:...
EP 251 Acquiring Clients
26 Nov 2024
Contributed by Lukas
In this episode, we discuss the good, the bad and the ugly of how we've acquired clients in the past and what we plan to change or enhance going forwa...
EP 250 Use That Budget
19 Nov 2024
Contributed by Lukas
In this episode, Rick and Corey discuss plans and strategies to get project work on the books and helping our clients with their IT budgeting. Full Vi...
EP 249 4th Quarter Living
29 Oct 2024
Contributed by Lukas
In this episode, we discuss how we are closing out the year and preparing to start 2025 strong. Full Video Podcast Link: https://youtu.be/sWhpI5PB6Zs ...
EP 248 Welcome Our Newest Co-Host
01 Oct 2024
Contributed by Lukas
On todays episode, join us a we recap Techcon 2024 and meet our new co-host Corey L Kirkendoll! Full Video Podcast Link: https://youtu.be/eGeicaygxTU ...
EP 247 Cashflow Rules Everything Around Me
13 Aug 2024
Contributed by Lukas
On todays episode, Rick sits down with Victor Lopez of FlexPoint on how you're leaving money on the table. Full Video Podcast Link: https://youtu.be/k...
EP 246 Paco & Rick Live on Location!
06 Aug 2024
Contributed by Lukas
On todays episode, join Rick and Paco live in Denver, CO as they broadcast their updates at Pax8 Beyond. Full Video Podcast Link: https://youtu.be/6Km...
EP 245 Navigating Agreements: Legal Insights with Rob Scott
30 Jul 2024
Contributed by Lukas
Join us in this episode as we sit down with Rob Scott, Co-founder of Monjur. Rob shares valuable insights into the world of agreements, emphasizing th...
EP 244 Partnering Success and Learning Lessons
23 Jul 2024
Contributed by Lukas
On today's Episode, join Paco and Rick as they sit down with Jason Thomas, Founder of JATAG Solutions, as they delve into the world of strategic partn...
EP 243 Redefining Success: SonicWall's Partner-Centric Vision
16 Jul 2024
Contributed by Lukas
On today's episode, Paco and Rick sit down with Michelle Ragusa-McBain, SonicWall's Global Channel Chief as she shares insight into SonicWall's partne...
EP 242 Resilience: The Key To MSP Growth
09 Jul 2024
Contributed by Lukas
Antwine Jackson of Enitech, joins us to talk about how resilience and support helped him grow his MSP. Full Video Podcast Link: https://youtu.be/2REXi...
EP 241 Navigating the AI Frontier: Copilot, Power Automate, and Beyond
09 Jul 2024
Contributed by Lukas
In this episode, Nick Ross of T-minus365 dives into the world of Copilot AI, exploring its capabilities, use cases, and integration with Power Automat...
EP 240 Building It Together
09 Jul 2024
Contributed by Lukas
On today's episode, Jennifer and Jose Santos, co-founders of RadTak Solutions, join us to share how they built and run their MSP together, live at Pax...
Disrupting The Landscape
09 Jul 2024
Contributed by Lukas
On today's episode, Super Op's Channel Chief Juan Fernandez and Community Director Nancy Henriquez joins us fresh off the stage at Pax8 Beyond 2024. A...
Tech Talk Tuesday - Taking the Hits and Moving Forward
14 May 2024
Contributed by Lukas
On today's episode, Paco provides an update of what's going on with ProdigyTeks over the last 4 months along with some great updates on TechCon Unplug...
Tech Talk Tuesday - Lessons Learned
07 May 2024
Contributed by Lukas
Tech Talk Tuesday - MSP Website Best Practices
16 Apr 2024
Contributed by Lukas
Tech Talk Tuesday - Automation in MSP Operations
09 Apr 2024
Contributed by Lukas
Tech Talk Tuesday - All Things Microsoft with Dave Siebert
02 Apr 2024
Contributed by Lukas
Tech Talk Tuesday - Can your business run without you
26 Mar 2024
Contributed by Lukas
Tech Talk Tuesday - Ashu Bhoot - Orion Networks
19 Mar 2024
Contributed by Lukas
Tech Talk Tuesday - Darren Kattan - ImmyBot
12 Mar 2024
Contributed by Lukas
Tech Talk Tuesday - Mariel Verges - Onvos
05 Mar 2024
Contributed by Lukas
Tech Talk Tuesday - Marvin Bee - MB Sysytems
27 Feb 2024
Contributed by Lukas
Tech Talk Tuesday - Bryan Byrne - Mesh Security
20 Feb 2024
Contributed by Lukas
Tech Talk Tuesday - Bryan Byrne - Mesh Security
13 Feb 2024
Contributed by Lukas
Tech Talk Tuesday - Client Acquisition Strategies
30 Jan 2024
Contributed by Lukas
Client Acquisition Strategies ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco and Rick discuss how...
Tech Talk Tuesday - Digital Word of Mouth
23 Jan 2024
Contributed by Lukas
The Digital Word of Mouth: How to Get Solid Reviews for your Business ------------------------------------------------------- On today's episode of MS...
Tech Talk Tuesday - It Starts with you
16 Jan 2024
Contributed by Lukas
In this Tech Talk Tuesday, Rick discusses changes in his business and the quest to route out inefficiencies. TECHCON UNPLUGGED 2024 ------------------...
Tech Talk Tuesday - Welcome to the New Year
09 Jan 2024
Contributed by Lukas
Welcome to the New Year! ------------------------------------------------------- On today's episode of MSP Unplugged: + Paco provides several update...
Tech Talk Tuesday - The MSP Lunch & Learn Blueprint
26 Dec 2023
Contributed by Lukas
Resource Thursday - Demystifying Cybersecurity - A Guide for MSPs on Communicating Security
21 Dec 2023
Contributed by Lukas
4th Quarter Living - Holiday Budgeting and Gift Giving
05 Dec 2023
Contributed by Lukas
Resource Thursday - All About Community
30 Nov 2023
Contributed by Lukas
4th Quarter Living - Stack
28 Nov 2023
Contributed by Lukas
Resource Thursday - Guardz
23 Nov 2023
Contributed by Lukas
Resource Thursday - Helpt
16 Nov 2023
Contributed by Lukas
Tech Talk Tuesday - Pricing review
14 Nov 2023
Contributed by Lukas
Resource Thursday - Shield Cyber
09 Nov 2023
Contributed by Lukas
Tech Talk Tuesday - Looking to the Future with SuperOp's
07 Nov 2023
Contributed by Lukas
Resource Thursday - Bitlyft
02 Nov 2023
Contributed by Lukas
Tech Talk Tuesday - Project Work
31 Oct 2023
Contributed by Lukas
Resource Thursday - AvePoint
27 Oct 2023
Contributed by Lukas
Resource Thursday - Evo Security
27 Oct 2023
Contributed by Lukas
Tech Talk Tuesday - 4th Quater Living Baby!
10 Oct 2023
Contributed by Lukas
Resource Thursday - HacWare
31 Aug 2023
Contributed by Lukas
Tech Talk Tuesday - Events and why they matter
22 Aug 2023
Contributed by Lukas
Tech Talk Tuesday - Making the Sale
15 Aug 2023
Contributed by Lukas
Tech Talk Tuesday - To Cloud or Not to Cloud
25 Jul 2023
Contributed by Lukas
MSP Unplugged - Microsoft's Hidden Gems
18 Jul 2023
Contributed by Lukas