Navigating Digital Payments
Episodes
Are you ready for Digital Product Passports?
24 Jun 2025
Contributed by Lukas
Digital Product Passports will soon be mandatory for many goods being sold in the EU. But what exactly are they? Why are they needed? And what benefit...
Why are big merchants boarding the SoftPOS train?
11 Jun 2025
Contributed by Lukas
Why are bigger merchants becoming more interested in SoftPOS? How are they using it? What benefits does it bring for them? And are consumers happy to ...
Will DCC simplify Hugh and David's trip to Eurovision?
12 May 2025
Contributed by Lukas
In this episode, our guest Hugh McCarthy (Business Development Manager for eCommerce at Worldline) helps David imagine a trip to watch the Eurovision ...
What will take merchants by surprise in 2025?
19 Nov 2024
Contributed by Lukas
What will merchants have to tackle in 2025? What will they have to start preparing for? And what payment related trends might take them by surprise? F...
What solutions are small local merchants looking for?
17 Oct 2024
Contributed by Lukas
Why is local commerce important? What challenges are smaller retailers facing? What solutions can help them and what support do they need? In this epi...
Tech4Good: Can roundup donations make a difference?
10 Sep 2024
Contributed by Lukas
How do roundup donations work? Why do consumers want to donate in this way? And what benefits can it bring for merchants? Find out the answers to all ...
Will people make offline payments with the Digital Euro?
28 Aug 2024
Contributed by Lukas
The current proposals for the Digital Euro include the facility to make payments completely offline. But why is this feature important? How will it be...
What will the Digital Euro mean for banks and merchants?
08 Jul 2024
Contributed by Lukas
The European Central Bank has started the preparation phase for a potential Digital Euro, but what might it look like? When will it be launched? What ...
How can we make payments greener?
02 Jul 2024
Contributed by Lukas
What is the carbon footprint of a digital payment? How does it compare to cash? How can it be reduced and what action does this require from merchants...
Will augmented reality transform how we shop?
20 Jun 2024
Contributed by Lukas
What is meant by augmented reality, virtual reality and extended reality? How are these technologies being used by merchants? And what will this mean ...
Ethical AI: What do banks and merchants need to know?
23 Apr 2024
Contributed by Lukas
AI is increasingly entering our everyday lives, but what ethical questions does this raise? What does it mean for how AI systems should be built? What...
Will digital identity be used by everyone?
27 Mar 2024
Contributed by Lukas
With eIDAS2, soon every EU citizen will have access to an EU-wide digital identity wallet. What benefits will this bring for merchants and consumers? ...
What are the driving forces of payment innovation?
12 Mar 2024
Contributed by Lukas
What are the longer-term overarching shifts in the drivers of the payment industry? How will these changes impact merchants and consumers? And what ar...
What has 2023 told us about how people want to pay?
06 Feb 2024
Contributed by Lukas
What key developments in payments did we see in 2023? What impact will they have this year? And what action do merchants need to take as a result? Fin...
Are merchants missing out on alternative commerce?
23 Jan 2024
Contributed by Lukas
What is alt-commerce? What are current examples of it? Are there regional differences? What threats and opportunities does it create for merchants? An...
The end of paper receipts?
18 Jan 2024
Contributed by Lukas
What benefits do digital receipts offer to consumers and merchants? What are the challenges with implementing them? And what exciting new developments...
Which payment trends matter most to merchants?
12 Dec 2023
Contributed by Lukas
How people shop continues to change. Whether it’s new channels like chat commerce, new models like subscription of rental, or whole new classes of s...
What will be the big changes in banking?
24 Nov 2023
Contributed by Lukas
What will banking look like in 10-20 years’ time? What will be the big changes and how will these impact banks, merchants, and consumers? We find ou...
Are you ready for Digital Identity?
18 Oct 2023
Contributed by Lukas
Digital identity is gaining momentum. What do you need to do to be ready for this change? What use cases will it enable? What does it mean for banks, ...
Are fraudsters getting smarter?
26 Sep 2023
Contributed by Lukas
What impact does fraud have on businesses and individuals? How is fraud changing? And what advances are on the horizon for fraud detection and prevent...
Can sports equipment become more sustainable?
14 Aug 2023
Contributed by Lukas
How can retailers embrace re-commerce and rental to boost sustainability and delight their customers? And what is the impact on payments? In this epis...
What should merchants watch out for in 2023?
02 Aug 2023
Contributed by Lukas
Which payment trends do merchants really need to be paying attention to in 2023 and what action should they be taking now? In this episode we tackle ...
Does no one want to own stuff anymore?
24 Jul 2023
Contributed by Lukas
How are business models changing? What makes people choose rental, subscription and sharing models? And what do these changes mean for payments? We ex...
Will embedded finance be the next big thing?
17 Jul 2023
Contributed by Lukas
Payments and other financial products are increasingly being embedded into other solutions - but how will this trend impact merchants and consumers? I...
Fintech Interview: What is the future of fraud prevention?
21 Jun 2023
Contributed by Lukas
Hear about innovations in chargeback fraud prevention from Alex Zeltcer, co-founder and CEO of nSure.ai who covers what specific challenges are faced,...
What's next for Open Banking?
09 May 2023
Contributed by Lukas
Despite the fact that PSD2 was introduced way back in 2019, Open Banking payment transactions are still a tiny fraction of total payment volumes. Wil...
Are cards dead?
21 Mar 2023
Contributed by Lukas
With many alternative payment methods appearing on the market, such as account-to-account, mobile wallets and CBDSs, what does the future look like fo...
Do regulations kill or kindle innovation?
16 Mar 2023
Contributed by Lukas
In this episode, we tackle the questions of whether regulations promote or stifle innovation in payments with our guests Sylvie Calsacy (Head of Publi...
What should we expect in 2023?
14 Feb 2023
Contributed by Lukas
How will the world of payments change in 2023? What will be the big trends and what will take people by surprise? We find out from our guests Rik Coec...
What makes people switch from browsing to buying?
07 Feb 2023
Contributed by Lukas
In this episode, we discuss the factors that drive conversion rates with Frank Roessig, Head Digital Trust Solutions at Proximus and Inna Kostiuk, Glo...
What if you never have to pay for anything?
31 Jan 2023
Contributed by Lukas
In this episode, we discuss the world of autonomous payments with Denis Faivre – Head of Innovation at Worldline. We cover exactly what is meant by ...
Who's afraid of the cashless society?
20 Sep 2022
Contributed by Lukas
In this episode, we are joined by Leo Van Hove, Professor of Economics at Vrije Universiteit Brussel to explore the idea of a cashless society. Leo sh...
Can Open Banking transform the credit industry?
07 Sep 2022
Contributed by Lukas
The world of consumer credit is changing fast - can Open Banking help to make it safer, more frictionless, and enable better lending decisions to be m...
Will CDR Impact How People Pay?
31 Aug 2022
Contributed by Lukas
In this episode, we are joined by Rob Price, Director of Alchemy Digital and founder of Corporate Digital Responsibility to discuss how CDR will impac...
Is the Metaverse just hype?
16 Aug 2022
Contributed by Lukas
Everybody's talking about it, but is the Metaverse just another buzzword or a real opportunity? In this episode, we tackle this question with Sascha M...
Is anyone using crypto to pay in-store?
09 Aug 2022
Contributed by Lukas
There's a lot of buzz about crypto payments, but is anyone really using it to pay for goods in-store? In this episode, we tackle this question with Sa...
Is the payments digital divide increasing?
02 Aug 2022
Contributed by Lukas
In this episode, we are joined by Karen Elliott and Jehana Copilah-Ali from Newcastle University business School to discuss whether the payments digit...
Does in-store retail have a future?
15 Jun 2022
Contributed by Lukas
In this episode, we discuss the future of in-store retail with Sunil Rongala, Senior VP Strategy, Innovation and Analytics at Worldline India. We expl...
FinTech Interview: Is This the End of Expense Claims?
24 May 2022
Contributed by Lukas
In this bonus episode, we discuss how B2B payments can be made more seamless and frictionless with Adrien Touati (Co-Founder of manager.one) and Inna ...
Do payments need to be greener?
05 Apr 2022
Contributed by Lukas
In this episode, we discuss greener payments with Anne-Claude Tichauer, Product Executive at Worldline Merchant Services. We cover why sustainability ...
FinTech Interview: Can data drive sustainability?
29 Mar 2022
Contributed by Lukas
In this bonus episode, we discuss how ESG rating data can drive more sustainable choices with Oriane Wiser (Project Manager at GSES) and Inna Kostiuk ...
FinTech Interview: How can you listen to your customers?
22 Mar 2022
Contributed by Lukas
In this bonus episode, we discuss speech recognition and natural language processing with Romain Sambarino (CEO of Allo-Media), Romain Rullier (Sales ...
Will digital currencies take over the world?
28 Feb 2022
Contributed by Lukas
In this episode, we discuss digital currencies with David Karney, Head of Digital Assets at Worldline UK. We cover the rise of Bitcoin, the barriers f...
FinTech Interview: Will biometrics replace PINs?
10 Feb 2022
Contributed by Lukas
In this bonus episode, we discuss facial recognition with Andre Coelho (Co-Founder and CEO of Saffe), Giovani Chiachia (Co-Founder, Chief Scientist an...
FinTech Interview: Will digital contracts conquer the wider economy?
08 Feb 2022
Contributed by Lukas
In this bonus episode, we discuss digital contracts and programmable money with Jan Ellerbrock (Co-Founder and CEO of trueLedger) and Inna Kostiuk (Gl...
Does customer experience matter?
14 Jan 2022
Contributed by Lukas
In this episode, we discuss customer experience with Chris Baumann, Head of Digitalisation and Innovation for Worldline's Merchant Services business. ...