North Star Conversations | Unlock Your Potential, Performance & Purpose

How One Simple Shift in Empathy Could Radically Transform Your Relationships and Save a Life - Mark Goulston | EP 103

21 Sep 2021

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Dr. Mark Goulston is originally a UCLA professor of psychiatry for over 25 years, and a former FBI and police hostage negotiation trainer. Mark's expertise has been forged and proven in the crucible of real-life, high stakes situations. He the co-founder of Michelangelo Mindset, an approach that was nominated for a 2021 Breakthrough Idea Award by Thinkers50, which is the Oscars of management ideas and thinking. Michelangelo Mindset is the ability to look - as Michelangelo did with a block of marble - into your immediate and longer term future and see success, happiness and fulfillment and to carve away anything that gets in the way of achieving those. He is considered one of the world's leading experts on empathic listening and the inventor of Surgical Empathy. He is the author or co-author of nine books including, "Just Listen," which has been translated into 28 languages and became the top book on listening in the world. Mark is a business psychiatrist that the business world hires to overcome any and all people challenges including fully engaging customers', investors' and employees' undivided attention and interest. He also hosts the highly rated podcast, My Wakeup Call, which is in the top 1.5% of all podcasts. In this episode, Will has Dr. Mark as his guest and they talk about: - How to deal with difficult people - What is 'surgical empathy' - A dysfunctional mindset vs. a functional mindset - The power of the question 'what made you smile today?' and its effect on people To find out more about Mark, click here. Join the free Make It Happen Community Facebook group by clicking here. Take the 5-Minute Quiz that Reveals What's Preventing You from Living a Purposeful, Inspired and Energised Life You Love by clicking here.

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2ª PARTE | 06 ENE 2026 | EL PARTIDAZO DE COPE

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3ª PARTE | 22 ENE 2026 | EL PARTIDAZO DE COPE

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3ª PARTE | 04 MAR 2026 | EL PARTIDAZO DE COPE

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El Partidazo de COPE

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North Star Conversations | Unlock Your Potential, Performance & Purpose

How One Simple Shift in Empathy Could Radically Transform Your Relationships and Save a Life - Mark Goulston | EP 103

This episode hasn't been transcribed yet

Other recent transcribed episodes

13:00H | 21 DIC 2025 | Fin de Semana

10:00H | 21 DIC 2025 | Fin de Semana

12:00H | 20 DIC 2025 | Fin de Semana

2ª PARTE | 06 ENE 2026 | EL PARTIDAZO DE COPE

3ª PARTE | 22 ENE 2026 | EL PARTIDAZO DE COPE

3ª PARTE | 04 MAR 2026 | EL PARTIDAZO DE COPE

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