Operations with Sean Lane
Activity Overview
Episode publication activity over the past year
Episodes
The Crossover Episode: Behind the Scenes with Drift's Podcast Hosts
30 Dec 2020
Contributed by Lukas
In this special crossover episode, Sean is joined by Maggie Crowley (host of Build) and Matt Bilotti (host of Growth) to take you behind the scenes of...
How To Migrate A Marketing Database Of 8 Million People With InVision's Jamie Sloan
11 Dec 2020
Contributed by Lukas
The best teachers and leaders share their hard-earned lessons so that those who come after them don’t make the same mistakes or experience the same ...
How To Move Up-Market with Carta's Anil Kumar
13 Nov 2020
Contributed by Lukas
Hypergrowth companies are constantly reinventing themselves. At Drift, we often say, "what got us here isn’t going to be the thing that gets us to t...
How Toast Uses Data To Drive Hospitable Moments With Emmanuelle Skala
30 Oct 2020
Contributed by Lukas
Every single Customer Success team says that they want to become less reactive and more proactive. But few CS leaders will admit that it's a long jour...
Mastering The Game Of Tech Stack Jenga With Sonar's Brad Smith
02 Oct 2020
Contributed by Lukas
Managing tech stacks inside of hypergrowth companies can often feel like a precarious game of Jenga, hoping you can pull out the next block carefully ...
The Two-Way Highway Of Drift’s Data Engineering And Data Analytics Teams with Arun Venkateswaran and Kyle Thelemann
18 Sep 2020
Contributed by Lukas
Operators are often referred to as unsung heroes. But there's a group of unsung heroes within the unsung heroes: the Data Team. For companies in hyper...
The Art & Science Of Snowflake’s Sales Capacity Planning With Rachel Haley
04 Sep 2020
Contributed by Lukas
It's hard to take what looks like a perfect plan on paper and translate that to real life. It's even harder inside of a hypergrowth company. In this e...
Scrappiness, Storytelling, And Search Queries With SolarWinds' Kyle Sutton
21 Aug 2020
Contributed by Lukas
There is no shortage of change inside of hypergrowth companies. The channels through which we market to our customers change. The ways we engage with ...
How Clari Runs Effective QBRs With Rosalyn Santa Elena
07 Aug 2020
Contributed by Lukas
A pretty common exercise within Sales organizations is the Quarterly Business Review. This is a time to both look back at the previous quarter’s per...
The 3 Ways To Level Up Every Interaction With Go-To-Market Leaders
24 Jul 2020
Contributed by Lukas
We have talked a lot on this show with guests about their routines and cadences -- who they meet with regularly, what they meet about, even the struct...
How To Maximize The Partnership With Your CMO And Accelerate Revenue with Karen Steele
10 Jul 2020
Contributed by Lukas
The relationship you build with a Go-To-Market leader is one of the most important components of an Operations role. The data you present, the way you...
How This Nonprofit Built A $3.7M Book Business (With More Than Words' Leanne Goff & Shaun Newell)
26 Jun 2020
Contributed by Lukas
In this episode, we’re not looking under the hood of another tech company that just got a splashy round of funding or delving into the finer nuances...
How Gong Uses Gong with Brandy Ringler
12 Jun 2020
Contributed by Lukas
A pretty common question we get is, “How does Drift use Drift?” On today's episode, we're turning the tables on someone else who also uses their o...
The Go-To-Market Maturity Model Part II With Highspot's Stephen Hallowell
29 May 2020
Contributed by Lukas
We're back for Part 2! The playbook for success is one that’s hard to come by. In hypergrowth companies, you are often running around so much that i...
The Go-To-Market Maturity Model Part I With Highspot's Stephen Hallowell
15 May 2020
Contributed by Lukas
The playbook for success is one that’s hard to come by. In hypergrowth companies, you are often running around so much that it can be nearly impossi...
Building A More Data-Centric Company With HubSpot's Bridget Zingale
01 May 2020
Contributed by Lukas
Have you ever shown up to a meeting where you have one version of numbers to report only to find someone else in the meeting with a completely differe...
How To Say No
17 Apr 2020
Contributed by Lukas
Steve Jobs famously said, “It’s only by saying 'No' that you can concentrate on the things that are really important.” Let's face it -- everyone...
Scaling An International Marketing Team Across 50 Countries With SEMrush’s Olga Andrienko
03 Apr 2020
Contributed by Lukas
Have you ever worked at a company that has expanded internationally? Is your company thinking about doing so in the not-so-distant future? Not to worr...
When To Invest In Sales Operations (Plus The Right Way To Measure Performance) With Atrium Founder Pete Kazanjy
20 Mar 2020
Contributed by Lukas
One of the most common questions we hear is, when is the right time to invest in Sales Operations in my company? When is it too early? When is it too ...
The Intersection Of Sales Operations And Sales Enablement With Spekit CEO Melanie Fellay
06 Mar 2020
Contributed by Lukas
The intersection of Sales Operations and Sales Enablement is a fascinating place. It’s where process, performance, systems, and analysis all converg...
4 Ways To Boost Marketing Ops Productivity From Amazon Web Services’ Darrell Alfonso
21 Feb 2020
Contributed by Lukas
On this episode, we're going inside the behemoth that is Amazon. More specifically, we're going inside Amazon Web Services, or AWS, where they have 1,...
The 3-Step Process To Cleaning Out Your Operations Closet
07 Feb 2020
Contributed by Lukas
When you were a kid and your parents told you to clean your room, were you one of those kids who just stuffed everything into a closet, closed the doo...
The Difference Between Operating and Operations (With Banza's Mike Tarullo)
24 Jan 2020
Contributed by Lukas
For most of this show’s history, we’ve looked under the hood of software companies. But on this episode, we’re doing something a little differen...
Why Your Operations Team Is More Like Your Product Team Than You Think (With Drift's Tim O'Brien)
10 Jan 2020
Contributed by Lukas
Let's face it... everyone thinks their team is special. Everyone thinks their problems are unique. But the truth is that your team isn't that special,...
Emotional Management Vs. Tech Stack Management With Cloudera's Sara McNamara
27 Dec 2019
Contributed by Lukas
If you spend any time on LinkedIn as an Operations person today, chances are you've come across a post or a piece of content from Sara McNamara, Sara ...
#throwback Inside Salesforce’s Annual Planning Process with Bala Balabaskaran (aka The Guy Who Built It)
13 Dec 2019
Contributed by Lukas
It's annual planning time, so we decided to throw it back to one of our earliest episodes all about the annual planning process at Salesforce.com. On ...
Imperfection Is Commitment’s Secret Weapon With Flywheel COO Karen Borchert
04 Dec 2019
Contributed by Lukas
It’s that time of year when everyone is taking stock of what they accomplished (and didn't accomplish) this year, and we are all in the midst of set...
LIVE from HYPERGROWTH: Lessons from a Serial Operator (with RapidMiner's Heidi Rawding)
26 Nov 2019
Contributed by Lukas
You hear a lot about serial entrepreneurs. But in this Operations episode, Sean sits down with a serial operator. Heidi Rawding is the Senior Director...
What's the Dollar Impact of Ops? (with GoNimbly CEO Jason Reichl)
26 Nov 2019
Contributed by Lukas
Imagine you had access to data points on the way dozens of companies operate – instead of just the one you work at. You’d get to see patterns in w...
Why Behavioral Science Is The Key To Building Your Operations Team (With Predictive Index's Maribel Olvera)
26 Nov 2019
Contributed by Lukas
How much time are you spending thinking strategically about the talent on your team? If you’re Maribel Olvera (SVP, Operations at The Predictive Ind...
How Drift’s Marketing Ops Team Got 18% Of Its Time Back (With Drift's Adam Schoenfeld and Lynn Tan)
26 Nov 2019
Contributed by Lukas
Imagine you are inviting a friend to a party. You call them up, tell them all of these amazing things about the party, and then immediately hang up be...
How to Think Deeply About Problems with Bloomreach's Ian Mesey
26 Nov 2019
Contributed by Lukas
Ian Mesey spent years in consulting until he made the switch to the practitioner side...and landed smack in the middle of a company in hypergrowth as ...
What Ops Pros Can Learn from this $9 Billion Company (with Okta's Jake Randall)
12 Sep 2019
Contributed by Lukas
Today on #Operations, host Sean Lane sits down with Okta's VP of Business Operations, Jake Randall. Okta's market cap is now $9 billion...not a bad co...
Metrics are Meaningless without Segments with Brett Queener, VC and Former Salesforce EVP
12 Sep 2019
Contributed by Lukas
On this episode of #Operations, host Sean Lane sits down with VC and former Salesforce EVP and GM, Brett Queener. Queener joined the company when it w...
How to Go from MBA to VP of Operations with Drift's Will Collins
12 Sep 2019
Contributed by Lukas
On the very first official episode of #Operations, host Sean Lane sits down with Will Collins, VP of Operations at Drift. Together they look inward to...
The Math Gives You the Data, but the Magic Comes from the People (with Auvik Network's Jacqui Murphy)
12 Sep 2019
Contributed by Lukas
On this episode of #Operations, host Sean Lane talks with Auvik Network's CMO, Jacqui Murphy. Jacqui and Sean talk about how she's scaled from a marke...
Apple Product Launches and 10,000 Handwritten Notes with Michelle Palleschi (COO of Sendoso)
12 Sep 2019
Contributed by Lukas
On this episode of Operations, Sean interviews Michelle Palleschi, the COO of Sendoso, the world's first sending platform. Because, as Michelle puts i...
Don't Optimize for the Short-Term with Gusto's Cole Schofield
12 Sep 2019
Contributed by Lukas
On this episode of Operations, Sean interviews a post-sale ops pro focused on customer operations. Together they talk about the direct impact operatio...
Life of a COO in Hypergrowth (with Lattice COO J Zac Stein)
12 Sep 2019
Contributed by Lukas
What does it mean to be a COO at a hypergrowth company? A valid question for sure, but if you ask 10 people the same question, chances are you'll end ...
How to Build a RevOps Team from Scratch (with Eventbrite's Sylvia Kainz)
12 Sep 2019
Contributed by Lukas
On this episode of Operations, Sean meets with Sylvia Kainz, VP of Global Revenue Operations at Eventbrite. Sylvia joined Eventbrite when the company ...
Anatomy of a Scale-Up with Jason Holmes (COO of Showpad)
12 Sep 2019
Contributed by Lukas
A scale-up is typically a company that has found product-market fit, has created more specialized roles within an organization and is in the process o...
Why Ops Pros Should Learn to Code with SifData's Kyle Morris
12 Sep 2019
Contributed by Lukas
On this episode of Operations, Sean chats with Kyle Morris about his unique path into ops. Kyle was an Army Ranger for four years before making his wa...
The Biggest Mistake That Ops Teams Make
12 Sep 2019
Contributed by Lukas
On this episode of Operations, Sean explores a common trap that Ops teams fall into. And spoiler alert – it’s not what you think. Listen to the fu...
Creating Operational Scale to Drive Revenue with FunnelCake's Marko Savic
12 Sep 2019
Contributed by Lukas
These days, the market is exploding with tools aimed at operations teams. So on this episode of Operations, Sean sits down with Marko Savic, the co-fo...
Inside Salesforce’s Annual Planning Process with Bala Balabaskaran (aka The Guy Who Built It)
12 Sep 2019
Contributed by Lukas
On this episode of Operations, Sean goes back in time – to 2012, to be exact – when special guest Bala Balabaskaran first joined Salesforce as Vic...