How to Handle Haters, Trolls, and Complaints with Jay Baer

In this episode, Alex Sanfilippo interviews Jay Baer on Hugging your Haters!MORE FROM THIS EPISODE: HTTPS://PODMATCH.COM/EP/056They go over 2 different types of complaints:1. On-stage2. Off-stageThey also speak about the Playbook for handling on-stage complaints:1.     Listen Harder – You have to find where the complaints are, most of the time they are in-direct and may not reach out to you or tag you in their social media post. 2.     Be Quick – the expectation for response time is fast. 3.     Respond with Empathy – the reality is that you have no idea what is actually happening in that customers life. Empathy is key to breakthrough in any conversation that has any sort of tension or disagreement in it.4.     Reply only twice - Don’t get sucked into the argument or conversation. Reply only twice, no matter what they say, or what the circumstances are.MORE FROM THIS EPISODE: HTTPS://PODMATCH.COM/EP/056PodMatch has officially launched a podcast network for independent interview-based podcasts! To apply to be part of the network, please visit https://PodMatch.com/network and press the "Join Network" button in the top center of the screen. While you're there, be sure to check out some of the incredible shows in the network!

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