Potty Talk - The Podcast for Plumbing Business Owners

How To Dress For Plumbing Business Success #391

10 Jul 2023

Contributed by Lukas

In this Potty Talk episode Richard shares how what you wear can determine what you’re worth in the eyes of your customers and employees. -----------...

The Firm Foundation for Plumbing Business Success #390

05 Jul 2023

Contributed by Lukas

In this episode of Potty Talk, The Million Dollar Plumber and The Lovely Laura are joined by Tony and Alisa DiLorenzo, co-hosts of the One Extraordina...

Books, podcasts, and resources plumbing business owners need #389

05 Jul 2023

Contributed by Lukas

In this fun edition of Potty Talk Richard and Laura share and discuss the books, podcasts, and resources that helped them build their plumbing busines...

Should I Have Company Meetings? #388

19 Jun 2023

Contributed by Lukas

In this enlightening episode of Potty Talk, The Million Dollar Plumber and The Lovely Laura divulge the secrets to conducting fruitful company meeting...

How To Take Control of Your Day #387

12 Jun 2023

Contributed by Lukas

Does every day seem to take on a life of its own?  Join Richard & Laura in this powerful edition of Potty Talk as he shares the secrets that enab...

Why You Never Give Prices Over the Phone #386

05 Jun 2023

Contributed by Lukas

In this no-nonsense edition of Potty Talk, Richard delves into why providing pricing information over the phone can have a negative impact on your plu...

Why Residential Service Plumbing Makes Sense #385

30 May 2023

Contributed by Lukas

In this Potty Talk episode Richard gives the 411 on why residential service plumbing provides the least resistance to growing a successful, self-suffi...

How You Are Sabotaging Your Plumbing Business and May Not Even Know It #384

22 May 2023

Contributed by Lukas

Your business in a rut? Join Richard and Laura from The Million Dollar Plumber in this insightful episode of Potty Talk as they share common pitfalls ...

How To Make More Money with Your Plumbing Business Without High-Pressure Selling #383

15 May 2023

Contributed by Lukas

Join The Million Dollar Plumber in this powerful edition of Potty Talk as he shares 3 simple things you can do to double, even triple average ticket s...

How To Work With Your Spouse Without Killing Them #382

08 May 2023

Contributed by Lukas

------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business ow...

How to Achieve the Freedom Lifestyle as a Plumbing Business Owner - Potty Talk #381

01 May 2023

Contributed by Lukas

Do you dream of living the freedom lifestyle? In this special Potty Talk episode, Richard and Laura chat with the Toninis, owners of Atta Boy plumbing...

How To Grow A Plumbing Business - Potty Talk #380

30 Apr 2023

Contributed by Lukas

Want to grow a profitable plumbing business? In this powerful Potty Talk episode, Richard provides 3 simple keys to building a million dollar plumbing...

3 Tips to Successfully Grow Your Plumbing Business - Potty Talk #379

17 Apr 2023

Contributed by Lukas

In this special episode of Potty Talk guest Brandon Leslie of B&R Mechanical shares the three things that can help you grow as a plumbing business...

3 Things You Should NEVER Do When Launching a Plumbing Business - Potty Talk #378

10 Apr 2023

Contributed by Lukas

Join Richard and Laura in this episode of Potty Talk as they share the three things you should never do when launching a plumbing business so you can ...

You can't afford NOT having a CSR! - Potty Talk #377

04 Apr 2023

Contributed by Lukas

In this episode of Potty Talk The Million Dollar Plumber discusses why having a CSR for your plumbing business is important and why not having a CSR c...

How to Easily Get 5 Star Plumbing Reviews - Potty Talk #376

27 Mar 2023

Contributed by Lukas

In this edition of Potty Talk Google Review Expert Lorne Sederoff joins Richard to share how you can make it easy to receive 5-Star Google reviews. --...

Babes of The Plumbing World - Potty Talk #375

20 Mar 2023

Contributed by Lukas

In this special episode of Potty Talk  Jeff and Anne Jordan owners of Babe Plumbing share how they turned their small sleepy family plumbing business...

Million Dollar Plumbing Business Secrets - Potty Talk #374

14 Mar 2023

Contributed by Lukas

In this powerful edition of Potty Talk Richard shares his secrets on how he built his multi-truck, multi-million dollar plumbing business with no mone...

The Plumbing Numbers That Matter | Potty Talk Episode #372

07 Feb 2023

Contributed by Lukas

Confused by what KPIs you should be tracking in your plumbing business?  In this Potty Talk episode, Richard shares the 3 KPIs you know and understan...

How To Win The Plumbing Sales Game - Part 2: The Rules of the Game | Potty Talk 371

03 Jan 2023

Contributed by Lukas

Welcome to Part 2 of our two-part series, How To Win The Plumbing Sales Game: How to Score on Every Call. Here Richard shares three ways to close 98% ...

How To Win The Plumbing Sales Game - Part 1: The Rules of the Game | Potty Talk #370

13 Dec 2022

Contributed by Lukas

In this first of the 2-part series How To Win The Plumbing Sales Game, Richard goes over the rules of the game that must be understood in order to pla...

Qualities of a leader - Potty Talk Episode 369

06 Dec 2022

Contributed by Lukas

Ever wonder whether or not you are leading your plumbing company well?  In this episode of Potty Talk Richard shares the leadership qualities nec...

You are NOT a plumbing business | Potty Talk #368

29 Nov 2022

Contributed by Lukas

Think you're a plumbing company?  Think again. In this episode of Potty Talk, Richard reveals the real businesses you’re in. Perform well in th...

How to Make Your Plumbing Company Attractive to New Recruits - Episode 367

22 Nov 2022

Contributed by Lukas

In episode #367 of PottyTalk, we interview Kelly Presgrave and Dana Hubchen, the owners and founders of the residential and commercial services indust...

Make your phone ring with these "Power Tools" - Episode 365

07 Nov 2022

Contributed by Lukas

In episode #365 of Potty Talk, Richard and Laura interview Lorne Sederoff from SearchKings, the Google experts who will make your phone ring. Thanks f...

The 3 Gaffes That Are Killing Your Plumbing Business - Episode 364

01 Nov 2022

Contributed by Lukas

Scary statistic: The majority of all plumbing businesses are operating paycheck to paycheck. If your plumbing business is going down the toilet, it’...

Maintenance agreements for plumbers that sell! - Episode 363

25 Oct 2022

Contributed by Lukas

Maintenance agreements can be a huge asset for your plumbing business, but they’re not really about maintaining equipment at all. So what are they f...

Make MORE MONEY RIGHT NOW in YOUR Plumbing Business - Pt. 5 Episode 362

17 Oct 2022

Contributed by Lukas

In this episode, Richard and Laura give us practical ways to make MORE MONEY right now!   Thanks for catching Potty Talk, THE show for plumbing b...

Make MORE MONEY RIGHT NOW in YOUR Plumbing Business - Pt. 4 Episode 361

11 Oct 2022

Contributed by Lukas

In this episode of Potty Talk, Richard and Laura give us practical advice to make more money for our plumbing business that we can apply RIGHT NOW.&nb...

Make MORE MONEY RIGHT NOW in YOUR Plumbing Business - Pt. 3 Episode 360

04 Oct 2022

Contributed by Lukas

Part three of a five-part series, how to make more money RIGHT NOW for your plumbing business. Richard and Laura give you practical tips to increase s...

Make MORE MONEY RIGHT NOW in YOUR Plumbing Business - Pt. 2 Episode 359

27 Sep 2022

Contributed by Lukas

It's no secret, we need our business to make more money. The world today has put focus on working today for tomorrow, while much of this statement is ...

Make MORE MONEY RIGHT NOW in YOUR Plumbing Business - Pt. 1 Episode 358

19 Sep 2022

Contributed by Lukas

It's no secret, we need our business to make more money. The world today has put focus on working today for tomorrow, while much of this statement is ...

What the movie Wizard of Oz can teach us about the Plumbing Business - Episode 357

12 Sep 2022

Contributed by Lukas

In part four of the series "What movies can teach us about the plumbing business," Laura and Richard break down the movie The Wizard of Oz, and how we...

What can the movie MoneyBall teach us about the Plumbing Business? - Episode 356

05 Sep 2022

Contributed by Lukas

This week Richard & Laura break down the movie Money Ball and how it applies to business! To watch my other full-length videos, read my articles,...

What the Karate Kid can teach us about the Plumbing Business - Episode 355

29 Aug 2022

Contributed by Lukas

In this episode, Richard and Laura break down the movie Karate Kid and what lessons the movie can teach us about the plumbing business. To watch my o...

What Rocky Balboa can teach us about the Plumbing Business - Episode 354

22 Aug 2022

Contributed by Lukas

In this episode, Richard and Laura break down the movie Rocky and how it applies to the Plumbing Business.   To watch my other full-length video...

The Freedom Lifestyle in Action

11 Jun 2022

Contributed by Lukas

This week The Million Dollar Plumber and the Lovely Laura welcome many of their clients to Florida for the MDP Retreat. Hear from real life clients ab...

Episode 349 - A Social Presence is Key to Growing Your Plumbing Business

16 May 2022

Contributed by Lukas

Want to get your community to know, like and trust you?  Find out how in this edition of Potty Talk LIVE, where Richard and Laura discuss growing...

Episode 348 - Winners Don't Quit

09 May 2022

Contributed by Lukas

Ever think of throwing in the towel with your plumbing business?  Then this edition of Potty Talk LIVE is for you!  Danny Pen, owner of New ...

Episode 347 - I Can't Charge That!

02 May 2022

Contributed by Lukas

Are you ripping off your customer? Find out in this addition of Potty Talk LIVE where Richard will share the tell tale signs that you probably are. &n...

Episode 346 - Masters Edition: Creating a Company Culture

25 Apr 2022

Contributed by Lukas

How do you build a company culture that your employees and customers love? It’s more than a mission statement; you have to find employees to buy in ...

Episode 345 - Stock Your Truck For Success

18 Apr 2022

Contributed by Lukas

In this powerful episode of Potty Talk LIVE, Richard shares how best to stock your plumbing trucks for success and how to avoid the common mistakes. &...

Episode 344 - Masters Edition: How to Create Raving Fans

28 Mar 2022

Contributed by Lukas

Wanna find out how to get customers calling you back for more?  Join the MDP Masters in this special edition of Potty Talk LIVE where they discus...

Episode 343 - How Do I Deal With Negative Reviews?

16 Mar 2022

Contributed by Lukas

Getting a negative review for your plumbing business can be frustrating, but if handled correctly, you'll actually win MORE customers rather than scar...

Episode 342 - Brand Matters!

21 Feb 2022

Contributed by Lukas

Is your plumbing business's brand turning your customers on or off?  Dan Antonelli, President Kickcharge Creative joins Richard in this edition o...

Episode 341 - How Do I Grow My Plumbing Business?

14 Feb 2022

Contributed by Lukas

Are you looking to grow your plumbing business this year? In this episode of Potty Talk LIVE, Richard shares three simple things you can do to focus o...

How to Charge for My Plumbing Business - Episode 340

31 Jan 2022

Contributed by Lukas

Join Richard in this Masters Edition of Potty Talk LIVE as he and MDP Masters discuss charging hourly vs flat-rate, including reasons behind what’s ...

Episode 339 - Where Do You Want to be This Time Next Year - Part 2

24 Jan 2022

Contributed by Lukas

In part two of this two-part series, "Where Do You Want to be This Time Next Year", Richard shares an action you can take RIGHT NOW to change the dire...

Where Do You Want to be This Time Next Year - Part 1

17 Jan 2022

Contributed by Lukas

In part one of this two-part “Where Do You Want to be This Time Next Year" series, Richard challenges you to "take stock" of what is working and wha...

Episode 337 - Wonder Women Masters’ Edition: Working With Your Spouse

27 Dec 2021

Contributed by Lukas

The Wonderwomen join Richard and Laura in this special Masters edition of Potty Talk LIVE to discuss how they came along with their spouse to build th...

Episode 336 - Stop Losing Sleep Over One-Star Reviews

20 Dec 2021

Contributed by Lukas

Wanna find out how to get more reviews for your plumbing business?  Then don't miss this edition of Potty Talk LIVE where Richard's guest is Kati...

Episode 335 - Money in the Bank: What to Avoid to Make Your Bank Account Grow

29 Nov 2021

Contributed by Lukas

Do you know the fastest way to kill your plumbing business?  Find out in this episode of Potty Talk LIVE where Richard will explain the most comm...

Episode 334 - Grab Them at Hello: How a Professional Answering Service Can Grow Your Business

22 Nov 2021

Contributed by Lukas

Need help getting those plumbing calls answered?  In this episode of Potty Talk LIVE, Richard introduces a solution that is changing the industry...

Episode 333 - Google Guaranteed Success

08 Nov 2021

Contributed by Lukas

Google My Business is instrumental in keeping your schedule full.  Google expert and co-founder of Home & Local Services Katie Donovan joins ...

Episode 332 - Masters Edition: Building a Master Brand

25 Oct 2021

Contributed by Lukas

How important is your brand? Join Richard in this special Masters Edition of Potty Talk LIVE as he and the MDP Masters share how to make your plumbing...

Episode 331 - The 411 on Debt - Why It’s Vital to Business Growth

18 Oct 2021

Contributed by Lukas

What’s the 411 on debt?  The Million Dollar Plumber and The Lovely Laura discuss why debt is a necessary tool in  your arsenal and what ki...

Episode 330 - Three Laws of Success

11 Oct 2021

Contributed by Lukas

Success has laws that you must follow to have a successful plumbing business.  In this episode of Potty Talk LIVE, Richard and Laura share the th...

Episode 329 - Mastermind Edition: Finding the Right Customer

05 Oct 2021

Contributed by Lukas

MDP Masterminds join Richard and Laura in this special Potty Talk LIVE edition to discuss understanding who their right customer really is and how tha...

Episode 328 - Your Business is Really Selling Time

27 Sep 2021

Contributed by Lukas

You may think that your plumbing business is selling plumbing, but your value comes with your time. In this episode of Potty Talk LIVE, Richard and La...

Episode 327 - Your Plumbers Should Focus on Value, Not Selling Pressure

20 Sep 2021

Contributed by Lukas

How can you make more money without subjecting your plumbers to sales pressure? In this insightful episode of Potty Talk LIVE The Million Dollar Plumb...

Episode 326 - Know Your Worth to Make More Money and Grow Your Business

13 Sep 2021

Contributed by Lukas

Do you want to make more money with your plumbing business?  Join the Million Dollar Plumber and the Lovely Laura as they share three simple step...

Episode 325 - An Honest Hourly Rate Helped these Masterminds Make Ends Meet

30 Aug 2021

Contributed by Lukas

Richard and the Lovely Laura are joined by three Plumbing Masterminds to discuss how they overcame their hourly rate fears and anxieties to finally ch...

Episode 324 - Consistency Builds Trust and Gets More Plumbing Customers

23 Aug 2021

Contributed by Lukas

In the final part of the “How to Get More Plumbing Customers” series, Richard and Laura discuss how consistency, professionalism, and making your ...

Episode 323 - Increasing Likability to Get More Plumbing Customers

16 Aug 2021

Contributed by Lukas

In part two of the series “How to Get More Plumbing Customers,” Richard and Laura share how you can increase your likability to customers. It’s ...

Episode 322 - Be Unique to Grow Your Customer Base

27 Jul 2021

Contributed by Lukas

In part  1 of the three-part series, How to Get More Plumbing Customers, Richard and Laura share how you can get more plumbing customers to know ...

Episode 321 - From Sluggish to Energetic: The Fountain of Youth

20 Jul 2021

Contributed by Lukas

In the final part of our “Living an Intentional Life” series, Richard and Laura share their personal stories of their journey to find the fountain...

Episode 320 - Personal Growth for Successful People

07 Jul 2021

Contributed by Lukas

How do you level up and avoid being stagnant?  In part four of the five-part series, "Living an Intentional Life", Richard and Laura share three ...

Episode 319 - A Happy Marriage Supports a Successful Business

29 Jun 2021

Contributed by Lukas

In this episode we share how we have been intentional about keeping the romance in our relationship after almost 30 years of business, life, and kids ...

Episode 318 - Achieve Business Goals by Being Intentional

22 Jun 2021

Contributed by Lukas

In this episode we show you how to live the life of your dreams. You can achieve your business goals by being intentional, by living an intentional li...

Episode 317 - How Uniforms Can Make More Money for Your Plumbing Business

09 Jun 2021

Contributed by Lukas

People judge a book by it's cover and it's never more true than for your plumbing technicians.  In this edition of Potty Talk LIVE, Richard and L...

Episode 316 - Turn that Price Quote Request into a Valuable Customer Experience

26 May 2021

Contributed by Lukas

Turn that request for a price quote into a valuable customer experience. In this episode we answer the question “should I quote prices over the phon...

Episode 315 - Business Branding Is Important to Your Plumbing Business

12 May 2021

Contributed by Lukas

In this edition of 🔥 Potty Talk LIVE 🔥 Richard challenges you to re-think your plumbing business brand and explains why good business branding i...

Episode 314 - It Ain't About Plumbing

07 May 2021

Contributed by Lukas

Richard often says, “It ain’t about the plumbing,” but what does that mean? A successful plumbing business is built on 3 key things: the right p...

Episode 313 - Save Time and Gain More Business Success

27 Apr 2021

Contributed by Lukas

In part four of a four-part series, "Million Dollar Plumber Mindset", Richard and Laura share how to create more time to work ON your business instead...

Episode 312 - How to Overcome a Scarcity Mindset

20 Apr 2021

Contributed by Lukas

In part three of a four-part series, 😎"MDP Mindset",😎 Richard and Laura share how going from a scarcity mindset to an abundance💥 mindset 💥...

Episode 311 - Birds of a Feather: Change Your Mindset About Family and Friends to Achieve Goals

23 Mar 2021

Contributed by Lukas

In part two of a four-part series, "MDP Mindset", Richard and Laura show why the people you hang out with could actually be sabotaging the success of ...

Episode 310 - How to Develop the Mindset of a Plumbing CEO

10 Mar 2021

Contributed by Lukas

In part one of a four-part series, "MDP Mindset," Richard and Laura share how to go from thinking like a plumber to becoming a CEO of your plumbing bu...

Episode 309 - Firing an Employee. When and Why.

03 Mar 2021

Contributed by Lukas

There are three reasons for firing a plumbing tech. Fire, as soon as you find out their technical skills are  below average. Fire if you have cha...

Episode 308 - Retain Your Employees with Piece Rate Pay

24 Feb 2021

Contributed by Lukas

The best way to retain good plumbing technicians is by paying well. And the best incentive pay type is piece rate pay. With piece rate, you determine ...

Episode 307 - Pricing Plumbing Emergency Services

17 Feb 2021

Contributed by Lukas

Richard shares one of the biggest mistakes he made with his plumbing business. It was a bitter cold February with lots of plumbing emergency calls. It...

Episode 306 - How Do I Train My Plumbing Techs?

10 Feb 2021

Contributed by Lukas

You've hired a plumber for your plumbing business. Great! Now what? 🧐 In this Potty Talk LIVE episode Richard talks about how to train your new plu...

Episode 305 - Plumber Recruitment and Hiring

03 Feb 2021

Contributed by Lukas

Can't seem to recruit good plumbers?  It’s not about plumbing, it's about character. Character matters most! In this episode of Potty Talk LIVE...

Episode 304 - Should You Charge a Service Call Fee?

26 Jan 2021

Contributed by Lukas

Should you charge a fee for making service calls? Richard and Laura discuss the importance of knowing your value; and charging for it. It will help qu...

Episode 303 - New or Used Plumbing Truck?

19 Jan 2021

Contributed by Lukas

Is it better to buy a new plumbing truck or a used truck for your plumbing business? In this edition of Potty Talk LIVE, Richard goes over the pros an...

Episode 302 - You need To Hire a Customer Service Rep for your Plumbing Business

12 Jan 2021

Contributed by Lukas

There are three clear reasons to hire a Customer Service Rep 🧐. If you're missing calls, if you're pre-qualifying calls, and if you have a plumbing...

Episode 301 - Level Up in 2021

06 Jan 2021

Contributed by Lukas

Do you want your plumbing business in the same spot it is right now this time next year? Or, do you want to level up? The Million Dollar Plumber gives...

Episode 300 - Our Business Success Story

22 Dec 2020

Contributed by Lukas

Richard Behney, The Million Dollar Plumber and The Lovely Laura share the good, bad, and the ugly (and even the embarrassing) of their incredible busi...

Episode 297 - How to Price Plumbing Jobs for Your Plumbing Business

22 Dec 2020

Contributed by Lukas

Are you confused on the best method to charge the customers of your plumbing business? You’re a professional plumber. Skip the excuses, get clear on...

Episode 299 - Working With Your Spouse, The Power of the Plumbing Power Couple

15 Dec 2020

Contributed by Lukas

If you are considering working with your spouse, especially if you started a plumbing business and really want your wife to come on board, this is the...

Episode 298 - How to Make More Money with Your Plumbing Business

01 Dec 2020

Contributed by Lukas

How can you make more money in your plumbing business? No more one step up and two steps back. Or the harder your work, the less you make. I share thr...

Episode 296 - Always Be Recruiting

19 Nov 2020

Contributed by Lukas

Always. Be. Recruiting! 👏 In this edition of Potty Talk LIVE, Richard is joined by one of the Pros at ApplicantPro, Jessica Giambrone 💪💪where...

Episode 295 - Real-life Business Success: Tips From A Real-Life Plumbing Business Owner

10 Nov 2020

Contributed by Lukas

Successful business owner, BJ Tijerina, CEO of Route 66 Plumbing in Amarillo, Texas, shares how his plumbing business has taken over the market in Ama...

Episode 294 - A Plumbing Business Owner's Thoughts on America's Uniqueness

04 Nov 2020

Contributed by Lukas

Richard and Laura Behney, proud plumbing business owners and very proud Americans 🇺🇸 🇺🇸🇺🇸 , remind their listeners in this election-...

Episode 293-Sink or Swim

31 Oct 2020

Contributed by Lukas

The famous Zig Ziglar said "No one drowns from falling in water. They drown because they stay in there." Potty Talk LIVE, Richard and Laura give you r...

Episode 292-Plumbing Power Couples Edition: Save Their Day

20 Oct 2020

Contributed by Lukas

Wanna be a real hero? 🏅🎉 Pull your plumbing customer out of the chaos. In this episode of Potty Talk LIVE, Richard and Laura talk about how to ...

Episode 291-Plumbing Power Couples Edition: The Fight Worth Having

13 Oct 2020

Contributed by Lukas

Feel like your plumbing business is hitting you in the face? 😖😖  Feel like it's always one step up and two steps back?  And wonder if...

Episode 290-Power Tools Edition: The Industry Titan

30 Sep 2020

Contributed by Lukas

Looking to take your plumbing business to the next level? 👊⚡ Join Richard and his special guest, Bartley Billings from ServiceTitan, as they disc...

Episode 289-Plumbing Power Couples Edition: Are You A PPC?

15 Sep 2020

Contributed by Lukas

Are you a Plumbing Power Couple? 👫😍  In this episode of Potty Talk LIVE, Richard and Laura share the secret that keeps the POWER in a PPC!...

Episode 288-Plumbing Power Couples Edition: Raising Up Plumbing Pros

11 Sep 2020

Contributed by Lukas

Does it seem you are babysitting your plumbers more than managing them? 🤦‍♂️🤦‍♀️ It's probably your fault. 😭  In this episo...

Episode 287-Plumbing Power Couples Edition: Who Are You?

01 Sep 2020

Contributed by Lukas

If you own your own plumbing business, do you think you're still a plumber? 😎😎 The answer might surprise you. In this episode of Potty Talk LIV...