Precursive Perspective | For Professional Services
Episodes
Why Professional Services Should Own Value, Not Just Delivery
22 Apr 2026
Contributed by Lukas
Ilene Landon, SVP of Customer Success at Vena, joins Jonathan Corrie to unpack one of the biggest challenges in SaaS: repositioning Professional Servi...
Proving Value of Services in the Age of AI
24 Feb 2026
Contributed by Lukas
AI is accelerating a structural shift in SaaS - from systems of record to systems of action. In this episode, Andy Cater - Director, AI Agents at Zend...
How to Plan and Execute a Services Transformation
23 Oct 2025
Contributed by Lukas
Jeroen Bos, SVP Global Professional Services at Bizzdesign, brings deep experience leading transformation across complex, multi-product organizations....
Shaping AI-Powered Services That Qualify as AI Revenue
30 Sep 2025
Contributed by Lukas
In this episode, Jonathan Corrie speaks with Stephen Elrod, SVP Global Delivery & Professional Services at Degreed, about the intersection of AI, serv...
Services-Led Growth: Role of PS in Modern GTM
12 Aug 2025
Contributed by Lukas
In her role as Head of Professional Services at Gorgias, Onnela Pukk brings with her over 10 years of experience in Toronto's B2B SaaS tech industry, ...
Using Value-Added Services to Increase Gross & Net Retention with Jeff Rosenbaugh
10 Jun 2025
Contributed by Lukas
As the Snr Director of PS, Jeff has established and scaled Lucid's first Professional Services (PS) function, evolving it into a strategic growth engi...
How to Use Services Sales to Support Product Consumption
30 Apr 2025
Contributed by Lukas
As the Snr Engagement Manager at Databricks, Nagajan helps Databricks customers get the most out of their investment through strategic, high-impact se...
Beyond Implementation: Why Services are Key to SaaS Profitability with Molly Gapp
25 Mar 2025
Contributed by Lukas
Molly Gapp brings extensive experience in professional services and customer success within the software industry. As the VP of Professional Services,...
Monetizing Services: The New Growth Engine for SaaS & AI-Driven Success
27 Feb 2025
Contributed by Lukas
With a background in sales and a Gainsight alum, Peter Wride - SVP Professional Services at DFIN, discusses the evolving role of professional services...
Professional Services: Cost vs. Profit Centre with Jens Harder
14 Jan 2025
Contributed by Lukas
We're in conversation with Jens Harder, Senior Director, PS EMEA at Sitecore - a global leader of end-to-end digital experience software. Some key ...
Professional Services in VC vs. PE Backed Companies with Phil Davitt
18 Dec 2024
Contributed by Lukas
Welcome to our first bonus episode, in conjuction with the Services Delivery Alliance (SDA). We're in conversation with Phil Davitt, SVP Global Profes...
How to Sell and Deliver Successful Subscription Services
03 Sep 2024
Contributed by Lukas
Stephan Hovnanian, Senior Manager Professional Services at Sprout Social, has led initiatives to refine the engagement model about how our services ...
Services Transformation Strategies For Growth
09 Jul 2024
Contributed by Lukas
Christina Roque Lino is the VP of Professional Services Global at OutSystems and leads an elite services team and driving global transformational prog...
How to drive strategic Services & Revenue Growth
14 May 2024
Contributed by Lukas
Michelle Steenvoorden is the VP of Professional Services at Cleverbridge and is accountable for developing global department strategies/offers to incr...
Building Intelligent Professional Services Delivery for Success
02 Apr 2024
Contributed by Lukas
Piyush Agrawal is the Global Head of Professional Services at Instabase with 15+ years of experience managing multi-million dollar projects including ...
How to Master the Commercialisation of Professional Services
27 Feb 2024
Contributed by Lukas
Reda Bennani is a Professional Services, Partnerships, and Product Management Senior Leader with 12+ years of B2C, B2B, and global experience spanni...
Challenges of Partner Enablement & Customer Outcomes in Professional Services
06 Feb 2024
Contributed by Lukas
Ash Sawhney is the Global Director of Professional Services at Zebra Technologies. His experience lies in the successful leadership of large-scale glo...
The Importance of Getting It Right The Second Time in Professional Services
01 Nov 2023
Contributed by Lukas
Vijay started off with a background in Engineering, using his skills to become a Project Manager and move into the world of Professional Services. Vij...
Transforming the future of Consulting Services with James Brown
29 Sep 2023
Contributed by Lukas
James Brown is a commercial strategy and global pricing expert, specialising in the B2B Services and Retail & Consumer Goods sectors. In this episod...
Unlocking Customer Success with Customer Onboarding
23 Aug 2023
Contributed by Lukas
In this episode, Saood unlocks the power of customer success including the seven laws of customer onboarding with host, Jonathan Corrie. Some key hig...
The Power of Productizing Services with Ilan Gendellman
01 Aug 2023
Contributed by Lukas
As an experienced Professional Services (PS) and Customer Success (CS) leader, with a successful track record of building and scaling technical custom...
The Rise and Shift of Professional Services in SaaS
11 Jul 2023
Contributed by Lukas
With a proven history as an executive leader in scaling businesses and delivering customer success, Rob Niehaus brings his tenure of knowledge and exp...
Building and Maturing a Professional Services organisation with Layla Selick
17 May 2023
Contributed by Lukas
Layla Selick - VP of Strategic Customer Success at Productboard, speaks with Jonathan about building a Professional Services organization within the c...
Productization in Consultancies and Professional Services
28 Mar 2023
Contributed by Lukas
In this podcast episode, guest Adam Maze - Head of Operations at MMT Digital, speaks with Jonathan about the changing landscape in the world of Consul...
Digital Transformation and the Architecture of Services Delivery in Consulting
29 Nov 2022
Contributed by Lukas
In this episode, guest Augusto Negrillo - Managing Director at Vivero, speaks about transformation in the world of Consulting and the perceptions and ...
From traditional managed services to modern SaaS services delivery
08 Nov 2022
Contributed by Lukas
Dubbed the 'Jedi Knight' of Managed Services by our host, Precursive CEO Jonathan Corrie, Mark Henoch's tenure and impact at SimCorp is evident. With ...
Driving Value & Retention While Scaling Customer Success in SaaS
25 Oct 2022
Contributed by Lukas
Bringing in experience from a variety of different roles and industries, Mike Osborn - VP of Customer Success at Advanced speaks about scaling Custome...
Role of Professional Services Operations in Scaling SaaS Companies
13 Sep 2022
Contributed by Lukas
With a background ranging from Automotives sales to supply chain including working at IBM and SAP to now Head of Services, Global CS at Conga, Peter's...
Lessons Learned in Scaling Professional Services with Joshua Sheldon
13 Jul 2022
Contributed by Lukas
From an elementary school teacher to Sales Manager and Store leader in retail stores, to now a VP of Professional Services & Support, Joshua Sheldon's...
Driving Growth while Delivering Continuous Value with David Sakamoto
31 May 2022
Contributed by Lukas
David Sakamoto has dedicated 10+ years of his career to continuously delivering value throughout the customer journey. His experience makes him a lead...
The Evolution of Professional Services Delivery with Brad Jacobs
03 May 2022
Contributed by Lukas
Brad Jacobs is an experienced leader in the industry with a background in enabling services and support teams to optimize professional services delive...
Welcome to Adulthood: Navigating growth stages as you scale with Nate Bitting
29 Mar 2022
Contributed by Lukas
Nate Bitting is an experienced leader with a background in operations, strategy, customer success, automation, project and product management. Having ...
The evolution of Customer Success & Revenue in SaaS with Rav Dhaliwal
15 Feb 2022
Contributed by Lukas
Rav Dhaliwal is an investor and former software executive, with particular experience building, leading & scaling start-ups and business units that dr...
Why honesty is the best policy in the Modern SaaS Economy with Dave Kellogg
01 Feb 2022
Contributed by Lukas
Dave Kellogg, is a thought-leader, advisor, director, consultant, blogger and currently the EIR at Balderton Capital. Formerly the CEO of Host Analyti...
Himanshu Kapoor | Google
21 Dec 2021
Contributed by Lukas
Himanshu Kapoor, Customer Success Leader at Google plays a vital role in shaping their Customer Success organization through mentoring, hiring, buildi...
Donna Weber | The Customer Onboarding Expert
07 Dec 2021
Contributed by Lukas
Donna is an expert, author, and speaker who gets to the heart of the matter. She is passionate about helping customers reach their goals, because when...
Peter Lyons | Poppulo
23 Nov 2021
Contributed by Lukas
Peter Lyons, VP of Global Customer Success at Poppulo joined the company in 2019. Since then he has made waves working with the Professional Services ...
Kimberly Simms | Planful
09 Nov 2021
Contributed by Lukas
Kimberly Simms, Chief Customer Office at Planful, has 20 years in the industry and a background in consultancy firms such as Accenture and IBM. Joinin...
Ozge Tuncel Ozcan | Instabase
26 Oct 2021
Contributed by Lukas
Ozge Ozcan is responsible for all customer success functions including Technical Account Management, Product Reliability & Support, Education, Documen...
Maranda Dziekonski | Swiftly
05 Oct 2021
Contributed by Lukas
With a career that began with customer service at call centres, Maranda has 20 years of experience in customer-facing roles. She has worked in small a...
Chris Bunch | CTS
21 Sep 2021
Contributed by Lukas
With a passion for technology, problem-solving, and 18 years of experience in the consultancy industry, Chris has been involved in ERP software implem...
Amanda Berger | HackerOne
08 Sep 2021
Contributed by Lukas
With a majority of her background in technology companies, Amanda now manages a team of just under 100 that look after their 1.2M hackers and 1000 cus...
Phil Davitt | Condeco
24 Aug 2021
Contributed by Lukas
Phil Davitt began his career in Customer Service dealing with varying B2B/B2C complaints and account escalations and figuring out how customers want t...
Matt Berg | SAP Concur
10 Aug 2021
Contributed by Lukas
Matt has over 10 years of experience in the Customer Success industry. At SAP Concur he is responsible for various teams in SAP's CS organization incl...
David Jackson | TheCustomer.Co
03 Jun 2021
Contributed by Lukas
Dave Jackson is CEO at TheCustomer.Co and well-renowned author of 'Dynamic Organisations'. He is a recognized expert in the area of customer-focused o...
Matt Myszkowski | Cision
29 Apr 2021
Contributed by Lukas
With great depth of experience working in companies such as Autodesk and SAP, and armed with the knowledge of the Customer Success world, Matt discuss...
Graham Gill | Accent Technologies
30 Mar 2021
Contributed by Lukas
With a keen interest in Project Management, Product Marketing and anything technology related, Graham Gill has evolved into the Customer Success & S...
Jon Harrison | Sage
16 Mar 2021
Contributed by Lukas
Jon grew the Professional Services business at Fairsail prior to it being acquired by Sage. He now looks after all things post-sales for their half-a-...
Steven Tyler | Mitel
02 Mar 2021
Contributed by Lukas
Steven Tyler, Director of Professional Services at Mitel has a background as a paralegal and a 10-year stint working at Transport For London (TFL) in ...
Erin Siemens | ADP
03 Feb 2021
Contributed by Lukas
In her initial 7 years, Erin started working with SMBs and moved up to the up-market business segment, covering everything from onboarding, client sup...
Phil O'Hagan | Tessian
05 Jan 2021
Contributed by Lukas
Phil runs the Sales Engineering team (sales process with technical legitimacy, the Onboarding & Deployment team (customer getting value + protection) ...
Pat Phelan | GoCardless
08 Dec 2020
Contributed by Lukas
With a background in software development and customer relationship management in the MarTech industry for 10 years incl. the eCommerce and social int...
Alex Farmer | Cognite AS
24 Nov 2020
Contributed by Lukas
Alex Farmer is a 2021 Top 25 Customer Success Influencer, VP of CS at Cognite and Founder of Customer Success Excellence - The Customer Success Awards...
Saood Shah | Contentful
11 Nov 2020
Contributed by Lukas
Saood Shah is the VP of Customer Success (CS) & Professional Services (PS) at Contentful. With a background in computer science & electrical engineeri...
Sunil Prashara | PMI
27 Oct 2020
Contributed by Lukas
Working mainly with telecom, IT and construction companies but also not averse to wider industries, PMI works on turning ideas and proposals into real...
Bethany Ayers | Peak
13 Oct 2020
Contributed by Lukas
Starting off as the Chief Revenue Officer, Bethany has built and scaled the sales organization to now viewing the customer journey as a whole. Primari...
Richard Cardwell | Infosys
29 Sep 2020
Contributed by Lukas
Richard Cardwell, VP - Head of Delivery Midwest Region at Infosys discusses working in the new reality that people and businesses are currently living...
Guy Marsh | Shell
15 Sep 2020
Contributed by Lukas
Guy Marsh as over 12 years of experience in Resource Management, Guy speaks about: - Resource Management being the fundamental source of information ...
Kristi Faltorusso | IntelliShift
09 Sep 2020
Contributed by Lukas
Kristi Faltorusso discusses Transformation Management for CS in the fleet & transportation industry. Are your teams carrying our due diligence before ...
Brian LaFaille | Google Cloud - Looker
09 Sep 2020
Contributed by Lukas
How much of your customer onboarding window are you burning due to inconsistent transitions between teams?With personal experience in creating and bui...
Will Blake | CRU
09 Sep 2020
Contributed by Lukas
Will Blake, Director of Technology & Analytics at CRU speaks about transitioning from a publishing background to a digital data business. Listen to ho...
Jay Nathan | Customer Imperative
09 Sep 2020
Contributed by Lukas
Renowned Customer Success thought-leader, Jay Nathan discusses how B2B / SaaS / tech companies can support & provide value to their customers includin...
Mike Dohrmann | Atlantic Technologies
09 Sep 2020
Contributed by Lukas
Atlantic Technologies is an international consulting firm offering digital solutions on the Salesforce platform. Mike Dohrmann, Managing Partner, sh...
Ziv Peled | AppsFlyer
09 Sep 2020
Contributed by Lukas
AppsFlyer is a global leader in mobile attribution and marketing analytics. Their CCO, Ziv Peled discusses how the shift to working in the new remote ...
Nick Mehta | Gainsight
08 Sep 2020
Contributed by Lukas
Nick Mehta, CEO at Gainsight speaks to us about how businesses can transform their customer's journey with a human-first approach, especially given th...
Sean Smith | Apperio
08 Sep 2020
Contributed by Lukas
In this episode, Sean Smith, VP of CS at Apperio discusses the impact of today's remote reality and their human-first approach to internal and exter...
Julian Hannabuss | Procurify
04 Sep 2020
Contributed by Lukas
In these unprecedented times, leading SaaS businesses are focused more than ever on having a human-led approach with their customers and improving the...