Private Club Radio Show
Episodes
491: 5 Things I Would In My First 30 Days As GM
20 Apr 2026
Contributed by Lukas
What would an entertainer who's performed at 400+ private clubs actually do if he became a GM? In this episode, Denny Corby breaks down the five ...
490: First Year A GM, Year In Review w/ Jordan Meserole
13 Apr 2026
Contributed by Lukas
Your first year as a country club GM can feel like you’re flying the plane while rebuilding the runway. I’m joined by Jordan Mezzerole, General Ma...
489: Take a Break
06 Apr 2026
Contributed by Lukas
You can love private club work and still be running on fumes. I’m sharing a straightforward reminder for golf and country club professionals: reward...
488: Belonging Over Budget
30 Mar 2026
Contributed by Lukas
If you've worked in private clubs long enough, you know this moment. The RSVPs slow down, the numbers look lighter than you hoped, and suddenly t...
487: Can Mini Golf Actually Work at a Club?
23 Mar 2026
Contributed by Lukas
Mini golf is not just windmills, clown heads, and beach town nostalgia.In this episode, Denny talks with Katie and Sal Conaboy of Harris Golf about ho...
486: The Room Matters
16 Mar 2026
Contributed by Lukas
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485: Why Staff Energy Shapes Member Energy
09 Mar 2026
Contributed by Lukas
In this episode of Private Club Radio, Denny Corby breaks down why anticipation, excitement, and staff energy play such a huge role in the private clu...
484: Hardest Part About Your Job No One Sees
02 Mar 2026
Contributed by Lukas
In this episode of Private Club Radio, we shares a man on the street montage from conference, where we asked club pros and club leaders one question, ...
483: 2026 CMAA World Conference Recap
23 Feb 2026
Contributed by Lukas
We recap the 2026 CMAA World Conference in Anaheim through the lens of this year’s theme, Plant Seeds for Success.After tons of conversations and qu...
482: Reading the Room at World Conference
16 Feb 2026
Contributed by Lukas
CMAA World Conference is the Olympics of human behavior, the lobby is a safari, the bar is a documentary, and the expo hall is a very polite casino. I...
481: Own Conference w/ 4 Goal Buckets
09 Feb 2026
Contributed by Lukas
CMAA World Conference is like the Super Bowl for club professionals, positions get earned and lost, deals get made and quietly die, and reputations ge...
480: Before You Book Any Entertainment, Ask These Questions
02 Feb 2026
Contributed by Lukas
Booking entertainment for a private club should not feel like a gamble.In this episode of Private Club Radio, Denny Corby breaks down the exact questi...
479: 100 Members In 100 Days w/ Jeff Thomas Corning Country Club
26 Jan 2026
Contributed by Lukas
In this episode of Private Club Radio, Denny sits down with Jeff Thomas from Corning Country Club to talk growth, culture, and what it really takes to...
478: Books That Build Better Leaders
19 Jan 2026
Contributed by Lukas
In this solo episode of Private Club Radio, Denny Corby shares a personal list of books that changed how he shows up as a leader and decision maker, w...
477: Bringing the Board With You, Why NCA Conference Is the Move This April
12 Jan 2026
Contributed by Lukas
In this episode of Private Club Radio, we're joined by John Good and Joe Trauger from the National Club Association to preview the 2026 National ...
476: 16 Relationships Every Club Leader Needs
05 Jan 2026
Contributed by Lukas
To kick off 2026, Denny’s handing you a power list — the must-have relationships every club pro should be building now. Not just your board, not y...
475: Best Club Management Conversations of the Year
29 Dec 2025
Contributed by Lukas
This isn't just a recap — it's a rapid-fire rewind of some of the biggest club leadership takeaways, off-the-wall moments, and most replay...
474: My Holiday Gift to Club Leaders: The One Tip That Changes Everything w/ Denny Corby
22 Dec 2025
Contributed by Lukas
In this quick solo episode, Denny Corby shares his not-so-secret secret weapon: Schedule Send (or Send Later for iPhone users). It’s one of the most...
473: Turning Local News into Club Gold w/ Julie Kraft
15 Dec 2025
Contributed by Lukas
Want to get your club featured on the local news? Start here.In this episode, Denny sits down with media pro and strategic communication consultant Ju...
472: Turning Your OOO Into Member Engagement w/ Denny Corby
08 Dec 2025
Contributed by Lukas
Holiday season at the club means packed banquet sheets, nonstop member events, and inboxes that will not quit, so let us turn that boring out of offic...
471: From Engineering To Club Leadership w/ Curtis Garner, CCM
01 Dec 2025
Contributed by Lukas
Curtis Garner is running a 27 million dollar renovation at Shoal Creek, working out of a cottage office while the clubhouse comes down around him, a...
470: Two Tiny Club Moves That Pack a Massive Punch w/ Denny Corby
24 Nov 2025
Contributed by Lukas
What if the most impactful thing your club could do this season… didn’t cost a dime?In this episode of The Private Club Radio Show, host Denny Cor...
469: Sweetest Gig in Clubs - BTS At Hershey Country Club w/ Kevin O'Brien
17 Nov 2025
Contributed by Lukas
Ever wondered what it’s like to run a private club inside one of the most iconic hospitality brands in the world?In this episode of The Private Club...
468: Rooted in the Club - Loyalty, Leadership, and Longevity w/ Jennifer Felegy, CCM
11 Nov 2025
Contributed by Lukas
She started as a server. Now she’s the General Manager.In this episode, we sit down with Jennifer Felegy, CCM, General Manager of Lehigh Country Clu...
467: Public speaking starter kit for club pros, w/ Denny Corby
03 Nov 2025
Contributed by Lukas
This episode is a beginner friendly kit for anyone speaking in front of people, clubs, teams, boards, or conferences. You will learn a simple structur...
466: Keeping an Eye on Certifications w/ Brian Watkins CMAA
27 Oct 2025
Contributed by Lukas
So you want those letters after your name—CCM, CCE, maybe even MCM—but you’re not sure where to start, how long it takes, or if it’s even wo...
465: Let's Talk About Voicemails w/ Denny Corby
20 Oct 2025
Contributed by Lukas
We break down why a short, friendly, and current voicemail can shape first impressions and speed up callbacks, especially in the club world where ever...
464: Building a Career in Hospitality You’re Proud Of w/ Bridget Eckert, CCM
13 Oct 2025
Contributed by Lukas
From bussing tables at Circus Pizza to leading top private clubs, Bridget Eckert, CCM has lived every side of hospitality. In this episode, she and ...
463: Setting the Stage: How to Introduce Someone Without Losing the Room w/ Denny Corby
06 Oct 2025
Contributed by Lukas
Ever watch the room drift during a seven-minute bio read? We’ve all been there, so we/me (host Denny Corby) built a reliable way to introduce spe...
462: Seasonal Staffing Secrets w/ Carly Eglin & Keith Pabian
29 Sep 2025
Contributed by Lukas
Seasonal staffing doesn’t have to be a yearly crisis. In this episode, we sit down with Carly Eglin (CEO of Seasonal Connect) and Keith Pabian (Fo...
461: 10 Lessons From Hosting Management in Motion w/ Denny Corby
25 Sep 2025
Contributed by Lukas
What happens when you throw over 30 club professionals into BMW M cars and let them rip around a professional racetrack? Pure magic—and unexpected l...
460: Imposter Syndrome at the Top w/ Kent Johnson CCM, CCE, ECM
15 Sep 2025
Contributed by Lukas
Ever feel like you are not good enough, even when you are?In this episode, GM Kent Johnson opens up about his personal experience with imposter syndro...
459: Managing Peers, Finding Mentors & Leading Early w/ Mikayla Luby
08 Sep 2025
Contributed by Lukas
How do you go from college intern to banquet manager before 30 — and actually lead with confidence?In this episode of Private Club Radio, we’re jo...
458: The HOA Side of Club Management w/ Joe Smith
01 Sep 2025
Contributed by Lukas
Ever wondered what it’s like to run a private club that functions more like a municipality than a clubhouse?In this episode, GM Joe Smith takes us d...
457: Disrupting Tradition - The Austin Club's Revolution w/ Paul Kornfeind MCM, CCE
25 Aug 2025
Contributed by Lukas
What happens when chandeliers, mahogany bars, and 150 years of tradition collide with TikTok and influencers? That’s the story unfolding at The Aust...
456: Ultimate Comedy Night Blueprint for Packed Club Events That WOW w/ Denny Corby
18 Aug 2025
Contributed by Lukas
Want a packed room and zero complaints after comedy night?Learn how to:Book talent your members actually loveAvoid the AV pitfalls that kill energySet...
454: Today’s Top Membership Risks w/ Dan Klimek Member Vetting
11 Aug 2025
Contributed by Lukas
Who's really trying to join your club? What secrets lie beneath that polished application and those glowing references? Dan Klimek from Kennis Me...
453: Management in Motion - Reimagining Club Professional Development w/ Denny Corby
04 Aug 2025
Contributed by Lukas
Buckle up for the most exhilarating professional development experience ever created for private club leaders! Management in Motion isn't your ty...
452: Management by Wandering Around: Mentorship, Member Magic, and Mistakes with Rollie Carlson
28 Jul 2025
Contributed by Lukas
In this episode of Private Club Radio, we chat with Rollie Carlson, Managing Director of the Upper Midwest CMAA Chapter and a longtime leader in the ...
451: She doesn't want to be the youngest GM, she wants to be the best w/ Nicole Wasserman
21 Jul 2025
Contributed by Lukas
Nicole Wasserman isn't your typical club professional. At an age when most are still figuring out career basics, she's already compiled a re...
450: Aging with Dignity: How Clubs Can Become Lifelines, Not Just Amenities w/ Kaitlyn Allen, CCM
14 Jul 2025
Contributed by Lukas
What if your club could serve as more than just a dining and recreation venue for aging members, but become a true lifeline of purpose and connection?...
449: The Real Estate Shift Shaking Private Clubs w/ Jason Becker
07 Jul 2025
Contributed by Lukas
The ground is shifting beneath private golf clubs, and not everyone sees it coming. In this eye-opening conversation with Jason Becker, founder of Gol...
448: Why Every GM Needs a Strong Exit Plan And a Stronger People Plan w/ David Sweet, CCM
30 Jun 2025
Contributed by Lukas
David Sweet’s journey from the luxury hotel world to the private club space is anything but typical—but his impact at Boca Woods shows what’s po...
447: What Your $300K Racket Budget Really Gets You w/ Ed Shanaphy
28 Jun 2025
Contributed by Lukas
Ever wondered why your club's racket department seems financially constrained? In this eye-opening episode, consultant and racket management expe...
446: Club Leadership Through a Political Campaign Lens w/ Chuck Merriman, CCM
16 Jun 2025
Contributed by Lukas
What do private clubs and political campaigns have in common? Turns out… a lot more than you think.In this episode, Denny sits down with Charles “...
445: “You Can’t Have Two Managers in the House” 😂 w/ Velecia Luckenbill
09 Jun 2025
Contributed by Lukas
Work Hard, Be Kind, Pour the Wine. Today’s guest is Velecia Luckenbill and trust me, you’re gonna love her.She’s the Director of Food & Bev...
444: From Bollywood to Hollywood (Golf Club 😉) w/ Salil Bokil, CCM
02 Jun 2025
Contributed by Lukas
This one’s got heart, hustle, and some serious longevity.I’m joined by Salil Bokil—GM of Hollywood Golf Club down the Jersey Shore. He’s been ...
443: The Golf Cart Whisperer: Adventures in Extraordinary Member Service w/ Jeff Wilson
26 May 2025
Contributed by Lukas
Jeff Wilson, veteran club pro and longtime GM, shares insights from decades in club leadership including extraordinary service moments, cultural devel...
442: Bourbon & Leadership: Lessons From A Chef Turned GM w/ Kevin Rice
19 May 2025
Contributed by Lukas
What do bourbon, mentorship, and kitchen chaos have in common? Kevin Rice.In this episode, we chat with Kevin Rice— ormer chef, current GM of Lexing...
441: The Big City Pour w/ Heather Korte
12 May 2025
Contributed by Lukas
You probably don’t plan for a fire in the supply closet.Heather Korte didn’t either.But when three stories of her clubhouse got soaked, smoked out...
440: What Every GM Needs to Hear About Family, Culture & Empowerment w/ Desi Speh
05 May 2025
Contributed by Lukas
In this episode, we chat with Desi Speh, COO at Desert Highlands in Arizona. A guy who’s quietly redefining what club leadership can look like.De...
439: Horsepower and Hospitality-Building a Country Club on a Racetrack w/ Ionel Porumb
28 Apr 2025
Contributed by Lukas
Forget everything you think you know about private clubs.At Monticello Motor Club, the luxury isn’t just on the track, it’s in every detail, every...
438: Your Club's Digital Footprint-The Importance of Knowing What Members and Prospects See Online
25 Apr 2025
Contributed by Lukas
In this episode of the Private Club Radio Show, we roll up our sleeves and shine a spotlight on something most clubs think they’ve got handled—but...
437: Coaching, Consulting, and the Club Life in Between w/ Kevin Ehlert
21 Apr 2025
Contributed by Lukas
Kevin Ehlert shares his journey from dishwasher to GM to consultant and certified coach, bringing a refreshing perspective on what leadership really l...
436: What Great GMs Understand About Their Numbers w/ Samantha Sheffield CFO & AGM
18 Apr 2025
Contributed by Lukas
Samantha Sheffield is not your average CFO. She’s also the Assistant GM at Bay Colony Golf Club—and the rare finance leader who’s just as comfor...
435: Creating Content that Connects- When Videos Become More Than Marketing w/ Joe Smith
14 Apr 2025
Contributed by Lukas
Joe Smith Is Back And He’s Still Setting the Bar for Club CommunicationJoe’s not just a friend of the show he’s one of the most forward-thinking...
434: PGA to GM/COO: Rick Schultz's Leadership Insights
11 Apr 2025
Contributed by Lukas
Golf pro. Road warrior. Culture shifter. GM.Rick Schultz has worn a lot of hats—and in this episode, he brings them all to the table.We explore Rick...
433: The Legacy Builder: Second Generation Club Management Wisdom w/ Eric Bischofberger, CCM
07 Apr 2025
Contributed by Lukas
From wiping down ballroom walls as a kid to leading a thriving club community in the Lowcountry—Eric Bischofberger’s journey has come full circle....
432: Making Every Touchpoint Count w/ Melissa Hansen
04 Apr 2025
Contributed by Lukas
When it comes to club communication, consistency, clarity, and connection aren’t just buzzwords—they’re the foundation of everything.In this epi...
431: Building a Club Around Community, Not a Course w/ Jenna Jardin
31 Mar 2025
Contributed by Lukas
his one’s a blast.Jenna Jardin is the kind of leader who’s juggling everything—membership, events, communications, and full-tilt programming—a...
430: Turning Low Attendance into High Impact Experiences w/ Chef Andrew Haapala
24 Mar 2025
Contributed by Lukas
What happens when the turnout is low, the plan isn’t working, and canceling the event feels like the easiest option?If you’re Chef Andrew Haapala,...
429: Storytelling Meets Club Culture w/ Greg Surine
17 Mar 2025
Contributed by Lukas
Most club professionals come from hospitality, golf, or business. Greg Surine’s path? A little more… creative.From radio host to live performer to...
428: Building Year-Round Engagement in Seasonal Clubs w/ Hannah Bradford Cedar Creek Club
10 Mar 2025
Contributed by Lukas
Some clubs operate year-round. Others? They pack a full year’s worth of hospitality into just six months—and that’s exactly what happens at Ced...
427: Connecting with Members Beyond the Clubhouse w/ Rachel Brown Evansville Country Club
07 Mar 2025
Contributed by Lukas
When Rachel Brown stepped into her role as Membership & Marketing Director at Evansville Country Club, she was ready to hit the ground running. Wh...
426: Crafting Exceptional Club Dining Experiences w/ Chef Matthew Gilbert - Medinah Country Club
03 Mar 2025
Contributed by Lukas
Some people are great chefs. Some are great leaders. Matt Gilbert is both.As the Executive Chef at Medinah Country Club, Matt isn’t just running one...
425: Building Successful Clubs Through Emotional Intelligence w/ Geoff Piva, CCM
24 Feb 2025
Contributed by Lukas
This episode focuses on how emotional intelligence can redefine leadership within club management. Geoff Piva shares his personal journey and insights...
424: Modernizing Legacy Clubs with Andrew Stress
17 Feb 2025
Contributed by Lukas
Andrew Streffs shares his journey from restaurants to private clubs and emphasizes the importance of personalization in enhancing member experiences. ...
423: From Theater to Fine Dining: Sam Ohnesorge on Crafting Memorable Club Experiences
10 Feb 2025
Contributed by Lukas
This episode explores the inspiring journey of Sam Ohnesorge , the Director of Food and Beverage at Erin Hills, who transitioned from a musical theate...
422: CMAA World Conference Day 3 Expo Day
08 Feb 2025
Contributed by Lukas
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421: CMAA World Conference Day 2 Recap
07 Feb 2025
Contributed by Lukas
This episode highlights key insights from the CMA World Conference, emphasizing the importance of member experiences, safety protocols, and innovative...
420: Inside the CMAA World Conference: Community, Camaraderie, and Club Connections
06 Feb 2025
Contributed by Lukas
What happens when 3,000 industry professionals gather to share laughs, knowledge, and a hearty meal? Experience the infectious energy and camaraderie ...
419: Elevating Golf & Agronomy Careers w/ Tyler Bloom
03 Feb 2025
Contributed by Lukas
The episode features Tyler Bloom, from Bloom Consulting Partners, a leader in golf course management and consulting, discussing how he is reshaping ...
418: Big Ideas & Bigger Leadership Moves w/ Josh Paris CCM, CCE
31 Jan 2025
Contributed by Lukas
Big changes are happening in private clubs, and Josh Paris, CCM, CCE is at the center of it all. From overseeing massive renovations at his club to ru...
417: Curiosity Solves Most Problems w/ Ed Chapman, CCM, MSc
27 Jan 2025
Contributed by Lukas
What does it take to lead private clubs across the globe and build teams that thrive? I sat down with Ed Chapman, CEO of Royal Auckland and Grange Gol...
416: Elevating Your Influence Through Effective Feedback w/ Anne-Maartje Oud
20 Jan 2025
Contributed by Lukas
What if understanding behavior could transform how you lead and communicate in your club? This week, I welcomed back the incredible Anne-Maartje Oud, ...
415: Sitting Pretty: How Eustis Chair is Redefining Comfort and Style w/ Brian Langhorst
13 Jan 2025
Contributed by Lukas
This week, I sat down with Brian Langhorst, CEO of Eustis Chair, to talk about how the right furniture can completely transform a club’s atmospher...
414: Rough Rides and Smooth Operations: James Reisig CCM, CCE, on Club Leadership
06 Jan 2025
Contributed by Lukas
What does it take to be a steady, visionary leader in private clubs? For James Reisig, CCM, CCE, General Manager of the Tokeneke Club and CMAA Nationa...
413: Leading with Loyalty: Inspiring Teams to Stay and Succeed w/ Greg Klemp
30 Dec 2024
Contributed by Lukas
We sat down with Greg Klemp, General Manager at Money Hill Country Club, to talk about how he’s built a career centered around loyalty, trust, and s...
412: From Santa Brunch to Friendsgiving: How Sandra Petti Brings Club Events to Life
23 Dec 2024
Contributed by Lukas
What does it take to pull off events that members talk about all year? Just ask Sandra Petti, Chief of Staff and Membership Director at Nashawtuc Coun...
411: Navigating Club HR Challenges w/ Katy Murray
20 Dec 2024
Contributed by Lukas
I sat down with Katy Murray, a brilliant HR leader and problem-solver who’s redefining what it means to lead in private clubs. She's currently ...
410: Lessons & Blessins w/ Passion Graham
16 Dec 2024
Contributed by Lukas
Passion Graham returns to share her remarkable story of transformation sparked by profound personal challenges, including a stroke and her mother&apos...
409: 75 Years of Magic-Yellowstone CC’s Anniversary Celebration w/ Michelle Polak & Caylin Cathey
09 Dec 2024
Contributed by Lukas
What does it take to throw a party for the ages? Yellowstone Country Club’s Michelle Polak and Caylin Cathey join us to share how they pulled off an...
408: Think Big, Dive Deep, and Keep Members Happy w/ Ed Ronan
06 Dec 2024
Contributed by Lukas
In episode 408, Ed Ronan shares his one-of-a-kind approach to leadership that’s equal parts creativity, strategy, and adventure. Over 35 years, Ed h...
407: Finding Fulfillment - Ryan Brennan on Legacy, Leadership, and English Bulldogs
02 Dec 2024
Contributed by Lukas
What does it take to stay at the top of your game for 20 years in the same club? Ryan Brennan, GM at Manasquan River Golf Club, spills the secrets! Fr...
406: The $156B Economic Power of Private Clubs w/ Joe Trauger, NCA
27 Nov 2024
Contributed by Lukas
Joe Trauger of the NCA breaks down the most comprehensive economic impact study ever done on private clubs, and the numbers are staggering. $156 billi...
405: From H2B Visa to Club Leadership - How Kyle Hillhouse Built a Thriving Career in Private Clubs
25 Nov 2024
Contributed by Lukas
In this episode, we dive into the incredible journey of Kyle Hillhouse, who turned an H2B visa opportunity into a thriving career in the private club ...
404: Speakeasies, Beach Parties, & Progressive Dinners w/ Gracie Humbert F&B Director
21 Nov 2024
Contributed by Lukas
Gracie Humbert is shaking up the private club world with bold ideas and a relentless drive for excellence. In this episode, she dives into her journey...
403: Reflect, Reset, Reimagine: Goal-Setting for 2025 w/ Sara Mueller
18 Nov 2024
Contributed by Lukas
We’re thrilled to welcome back Sarah Mueller—bestselling author, speaker, and emotional intelligence coach—to help us finish the year strong and...
402: Rethinking City Clubs: Brett Curley on Community, Culture & The Future
15 Nov 2024
Contributed by Lukas
Brett Curley, General Manager of the Charlotte City Club, dives into his ambitious vision for transforming the traditional city club experience into a...
401: Getting Your Reindeer: Anahi Perez on Creative Risk-Taking
10 Nov 2024
Contributed by Lukas
In this episode, we chat with Anahi Perez, clubhouse manager at North Shore Country Club, about her incredible journey from beverage cart attendant to...
400th Episode The Greatest Hits
05 Nov 2024
Contributed by Lukas
Welcome to the 400th episode of Private Club Radio! We’re celebrating this incredible milestone by taking you back through some of the most insightf...
399: Driving the Future of Club Transportation w/ Mark Rickell Club Car
02 Nov 2024
Contributed by Lukas
Join us as Mark Rickell, VP of Sales at Club Car, shares how Club Car is pushing boundaries in golf cart innovation. Get an inside look at the Urban E...
398: The Transition From F&B to Membership & Communication w/ Chelsie Foltz
01 Nov 2024
Contributed by Lukas
In this episode, we sit down with Chelsie Foltz, who went from working in food & beverage to leading membership and communications at Vasari Count...
397: Building a Club That Feels Like Home with Paul Bovenzi, CCM
28 Oct 2024
Contributed by Lukas
We sit down with our good friend Paul Bovenzi, GM at Berkshire Country Club, for a deep dive into creative club management. From adapting to COVID-19 ...
396 : Balancing Family, Fitness, and Leadership w/ Meridith Picarelli-Khattar, CCM, CCE
25 Oct 2024
Contributed by Lukas
What does it take to excel in the challenging world of private club management while balancing the roles of a dedicated mother and high-achieving athl...
395: Leading with Pride & Authenticity w/ Dana Cancellaro, CCM
21 Oct 2024
Contributed by Lukas
We sit down with Dana Cancellaro, the dynamic Chief Operating Officer and General Manager of Crestmont Country Club. Dana shares her incredible journe...
394: Why Your Club Should Be Offering High Quality Skincare Products w/ Magnolia League
18 Oct 2024
Contributed by Lukas
We’re joined by Paul Landon, founder of Magnolia League, a men’s skincare brand designed specifically for active men, like golfers and outdoor ent...
393: Charity, Community, and the Power of Giving Back w Colin Burns
14 Oct 2024
Contributed by Lukas
In this episode, Colin Burns shares his behind-the-scenes journey of organizing the U.S. Open and what it takes to lead through high-pressure situatio...
392: Inside The PCMA Annual Retreat w/ Sean Bleyl
11 Oct 2024
Contributed by Lukas
Sign up and register 👉 HERE 👈 Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Co...
391: Mentorship and Prepping for Y2k w/ Kevin Daniel Lalumiere, CCM
07 Oct 2024
Contributed by Lukas
Learn how Kevin Daniel Lelumiere, the GM and COO of the Country Club of New Canaan masterfully balances talent acquisition and mentorship to build res...