Questions for now - Compelling perspectives on digital CX
Episodes
How is AI simulation reinventing contact center agent training? (feat. ElevenLabs)
26 Mar 2026
Contributed by Lukas
On this episode, we explore how realistic voice simulations are accelerating agent readiness — and what CX leaders need to know to implement AI trai...
What does IDC research reveal about the untapped potential of CX partnerships? (feat. Robin Jakobsen)
12 Mar 2026
Contributed by Lukas
On this episode, we explore why enterprises often trust their CX service partners with their customers — but not their revenue.A new IDC study, spon...
Is sales misalignment costing you customers? (feat. Robin Jakobsen and Shawn Casemore)
24 Feb 2026
Contributed by Lukas
On this episode, we explore the critical connection between sales and customer experience teams — and why a misalignment might be costing you custom...
Is your agent experience powering your CX — or sabotaging it? (feat. Ken Hughes and Estuardo "Ligo" Ligorría)
22 Jan 2026
Contributed by Lukas
On this episode, we explore the hidden cost of overlooking agent experience — and how it impacts your customers.Your contact center agents handle hu...
What five questions should CX leaders ask to improve customer outcomes in 2026?
29 Dec 2025
Contributed by Lukas
On this episode, our expert guests from this year’s past episodes each share one critical question that customer experience (CX) leaders need to ask...
What are the AI compliance trends leaders can’t ignore in 2026? (feat. Jeff Brown and Natália Fritzen)
11 Dec 2025
Contributed by Lukas
On this episode, we explore why customer experience (CX) leaders need to be aware of developments in AI compliance in 2026 — and why a “light touc...
How do customer success leaders become strategic partners? (feat. Kelly McGuire and Tom Pelisson)
18 Nov 2025
Contributed by Lukas
On this episode, we explore what it takes to shift from vendor to strategic partner — and why good metrics alone don't guarantee renewals.The differ...
Why do satisfied customers leave? (feat. Joey Coleman and Brian Breslin)
29 Oct 2025
Contributed by Lukas
On this episode, we explore why satisfied customers leave — and what it takes to turn satisfaction into lasting loyalty.Most B2B and B2C businesses ...
Why should CX leaders care about data neutrality? (feat. Amith Nair and Prof. Renato Vicente)
23 Sep 2025
Contributed by Lukas
On this episode, we explore data neutrality — and why ensuring unbiased, reliable data is fundamental to delivering AI-powered customer experiences....
Presenting: AI Unraveled — The Future of AI Safety Testing
03 Sep 2025
Contributed by Lukas
We’re bringing you a recent release of AI Unraveled, a podcast exploring groundbreaking research, innovative applications and emerging technologies ...
Are you leaving revenue on the table in customer experience? (feat. Cami Ferreira and Richard Bledsoe)
27 Aug 2025
Contributed by Lukas
On this episode, we explore strategies that transform customer experience into a revenue engine — and how to communicate CX wins with language that ...
Presenting: What The Fraud? — The business of trust
07 Aug 2025
Contributed by Lukas
We’re bringing you a recent release of What The Fraud?, a podcast from our partners at Sumsub, a global leader in identity verification, compliance ...
How can you alleviate cost pressures in customer experience? (feat. Adrian Swinscoe & Jelena Bajic)
28 Jul 2025
Contributed by Lukas
On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth.CX lea...
How can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com)
23 Jun 2025
Contributed by Lukas
On this episode, we explore how B2B SaaS platform monday.com has scaled its digital customer success programs to support rapid growth — and how thes...
What trends are shaping trust and safety programs in 2025? (feat. Peter Ryan and Ljubiša Velikić)
29 May 2025
Contributed by Lukas
On this episode, we discuss trust and safety trends — including emerging challenges and opportunities — and how the evolution of technology is sha...
How can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick)
29 Apr 2025
Contributed by Lukas
On this episode, we explore the threat landscape in crypto and fintech — and how companies can go beyond maintaining customer trust to turn confiden...
Is automation the key to more human, personalized experiences? (feat. Bal Mahal and David Wachs)
20 Mar 2025
Contributed by Lukas
On this episode, we explore practical strategies for maintaining authentic customer connections and how, paradoxically, automation can make your exper...
Is experience management the new customer experience? (feat. Ian Golding and Diane Magers)
25 Feb 2025
Contributed by Lukas
On this episode, we explore whether it’s time for leaders to reframe their thinking from traditional customer experience to experience management.&n...
The era of AI-driven personalization is here. What now? (feat. Mark Abraham and David Caudle)
28 Jan 2025
Contributed by Lukas
On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized expe...
What big questions should CX leaders ask to improve customer outcomes?
12 Dec 2024
Contributed by Lukas
On this episode, our expert guests from past episodes each share one big question that customer experience leaders need to ask themselves to deliver b...
How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)
21 Nov 2024
Contributed by Lukas
On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.While new customer acquisition acts...
How can leaders win and optimize investment in CX? (feat. Jeannie Walters, Mark Raffan and Alain Méric)
30 Oct 2024
Contributed by Lukas
On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the bud...
How can you maintain customer affinity while rebranding? (feat. Billie Loewen and David Soberman)
26 Sep 2024
Contributed by Lukas
On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing ...
What does customer loyalty look like in the age of AI? (feat. Shep Hyken and Colin Shaw)
27 Aug 2024
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we ask big questions about how customer loyalty is formed —...
How can you act as a customer experience change agent in your organization? (feat. Blake Morgan and Lori Branton)
30 Jul 2024
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we explore customer-focused leadership — and the steps C...
How can brands design and deliver seamless customer experiences? (feat. David Avrin and Jim Mitchell)
27 Jun 2024
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we discuss the importance of reducing customer effort — ...
How can brands deliver experiences that create loyal customer advocates? (feat. Jay Baer, Brittany Hodak and Rajiv Dhand)
30 May 2024
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we discuss a longstanding focus for customer experience (C...
What is the Frank And Oak secret for adapting to changing customer preferences?
29 Apr 2024
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we explore how eco-friendly apparel brand Frank And Oak ev...
What trends are shaping customer experiences in 2024?
27 Mar 2024
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we discuss customer experience trends – and how these trend...
How can employee-facing technology improve your customer experience?
27 Feb 2024
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we explore the relationship between employees and technolo...
Has the time come to prioritize voice-first experiences?
11 Jan 2024
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we explore whether voice-first experiences will be as ubiquit...
Are these digital CX resolutions on your list for 2024?
09 Dec 2023
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we look back at our first season of Questions for now — ...
What do people get wrong about automation?
14 Nov 2023
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we ask big questions to debunk prominent myths and misconc...
How can start-ups achieve the same world-class customer experience as a Fortune 500 company?
13 Oct 2023
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we discuss how start-ups can deliver exceptional customer ...
How can brands rethink data security to maintain customer trust?
07 Sep 2023
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we discuss the connection between cybersecurity and digita...
How can brands leverage innovation to recruit top-tier talent?
31 Jul 2023
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.The job market is changing at a faster pace than ever, and to keep up, bran...
How do customer expectations change in difficult economic climates?
29 Jun 2023
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.On this episode, we discuss how customer expectations change in difficult econ...
How can brands keep up with algospeak?
25 May 2023
Contributed by Lukas
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss algospeak — online language meant to evade a...
A trailer for now: Questions for now - Compelling perspectives on digital CX
18 May 2023
Contributed by Lukas
Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital cus...