Radio Front Desk
Episodes
Most replayed of 2025
29 Jan 2026
Contributed by Lukas
Happy New Year and happy one year of Radio Front Desk!We’ve spent the past year talking with clinic owners, practitioners, and leaders about what it...
Can ChatGPT be a therapist? What AI means for the future of therapy
16 Dec 2025
Contributed by Lukas
We know AI can give us answers in seconds. But can it really heal us? Therapy has never been more normalized… or more out of reach. And as waitlist...
Why does financial literacy feel so intimidating? How finding the right accountant can make it all click
05 Dec 2025
Contributed by Lukas
What if you’re not bad with money? You just don’t speak the language?In this episode, Denzil shares how a conversation with Andrew Riesen (C...
Why year-end accounting feels so heavy for clinic owners (and how to face it your way)
03 Dec 2025
Contributed by Lukas
What is it about tax season that makes us feel like we’re falling behind?In this episode, Denzil sits down with Andrew Riesen, co-founder of Heard, ...
Do you really need to separate work and life? Why blending your personal story into your clinic might be your biggest strength.
21 Nov 2025
Contributed by Lukas
What if the best thing about your work… is you?In this episode, Denzil reflects on how a personal memory (and a conversation with Destin from Jane A...
How to find your people and grow your clinic through community (with Destin Jones from Jane App)
19 Nov 2025
Contributed by Lukas
What if building your clinic’s community could feel natural, and maybe even fun?In this episode of Radio Front Desk, Denzil sits down with Destin Jo...
What if there’s no “right” way? 7 marketing stories from clinics doing it their way
07 Nov 2025
Contributed by Lukas
What actually works when it comes to marketing?In this episode, Denzil revisits a question that kept surfacing in her early interviews with clinic own...
How to move through shame and self-doubt as a clinic owner
05 Nov 2025
Contributed by Lukas
Every clinic owner faces a season where things don’t feel perfect. But why do so few talk about it?In this episode of Radio Front Desk, Denzil sits ...
Can comfort be care? 5 ways to bring joy into your clinic space
24 Oct 2025
Contributed by Lukas
Not every clinic feels like a place to exhale. But what if it could?In this episode, Denzil shares five delightfully intentional choices from Road to ...
How to make therapy feel like self-care (and why it keeps clients coming back)
22 Oct 2025
Contributed by Lukas
What if your clinic felt more like a tea party than a therapy office? That's exactly where Andrea Valliere started with her clinic, Road to Hana....
What’s the point of posting anyway? How to get comfortable with social media (even if it’s not for you)
10 Oct 2025
Contributed by Lukas
If no one can find your clinic’s social media account, do you even exist to them? This week, Denzil explores why showing up online (even just a lit...
How to know if social media is actually helping your clinic grow (with The PreHab Guys)
08 Oct 2025
Contributed by Lukas
Is social media really the key to building a thriving practice? Michael Lau and Adelle Smener of The Prehab Guys say not necessarily, even with 1.3 mi...
Are your meetings missing the magic? How to build real connections in your clinic
26 Sep 2025
Contributed by Lukas
Pausing can feel counter-intuitive when your clinic’s to-do list is endless. But sometimes the most productive thing is to stop.In this episode, Den...
How to get great clinic photos through authentic healthcare photography
24 Sep 2025
Contributed by Lukas
Could your clinic's photos be doing more to help you connect with new clients?In this episode of Radio Front Desk, Denzil is joined by photograph...
If your photos could talk, what would they say? How to choose images that tell your clinic’s story
12 Sep 2025
Contributed by Lukas
A photo can set the tone for your whole brand, or quietly work against it.In this episode, Denzil reflects on a recent conversation with her colleague...
How to use branding to grow your clinic (with Bianca from Jane App)
10 Sep 2025
Contributed by Lukas
What if your clinic were a person? That’s the question that sparked this episode with Bianca DiPietro, Jane’s marketing design manager and certifi...
Are you asking AI the right questions? How to turn it into your most useful brainstorming partner
29 Aug 2025
Contributed by Lukas
AI is moving fast — and so is the way we’re using it. But how do you know if you’re using it to its full potential?In this episode, Denzil share...
How to prevent burnout in healthcare with boundaries and AI
27 Aug 2025
Contributed by Lukas
Burnout isn’t just a buzzword in healthcare. It’s a lived reality that shows up as exhaustion, pressure, and a slow erosion of joy. In this episo...
Is time off really enough? How to recover without burning out again
15 Aug 2025
Contributed by Lukas
Burnout isn’t always solved by taking time off — especially if nothing really changes when you come back.In this episode, Denzil shares a powerful...
How to market your health & wellness practice (and still feel like yourself)
13 Aug 2025
Contributed by Lukas
Marketing doesn’t always come naturally — especially in healthcare. It can feel overwhelming, confusing, or like something you’re “supposed”...
Do you freeze at the front desk? Strategies for front desk staff
01 Aug 2025
Contributed by Lukas
What do you reach for when things get tense?In this episode, Denzil opens up about what happens when pressure hits, like a tough phone call or a frust...
How to bring calm to your clinic’s front desk | Meghan from Jane App
30 Jul 2025
Contributed by Lukas
What does it take to create a truly welcoming clinic?In this episode, we’re talking to Meghan Menzel. Before becoming the Training Lead at Jane, she...
Why is money so emotional? How to identify spending patterns as a business owner
18 Jul 2025
Contributed by Lukas
If your relationship with money had a theme song, what would it be?In this episode, Denzil reflects on her conversation with financial therapist Aseel...
How to feel confident about your clinic finances: Money tips for new practitioners
16 Jul 2025
Contributed by Lukas
What if your biggest business challenge wasn’t logistical, but emotional?In this episode of Radio Front Desk, financial therapist Aseel El-Baba...
Are you leading with balance? How to lead, delegate, and build clinic trust
07 Jul 2025
Contributed by Lukas
Leadership can feel like a constant balancing act, especially when you’re the kind of person who wants to do it all.In this episode, Denzil reflects...
How to build clinic systems that scale (without facing burnout)
02 Jul 2025
Contributed by Lukas
What happens when your right-hand team member quits two weeks after you return from maternity leave? For chiropractor and business coach Dr. Manju Asd...
Are you avoiding the F-word?
20 Jun 2025
Contributed by Lukas
Giving feedback can feel awkward, emotional, or even confrontational — especially when you're trying to lead with empathy. In this episode, Den...
How to hire for your clinic without regrets (with Nicole McCance)
18 Jun 2025
Contributed by Lukas
What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-fi...
Are you really thriving?
06 Jun 2025
Contributed by Lukas
This week on Radio Front Desk, we’re exploring the kind of confidence that helps practitioners — and their patients — thrive.Inspired by her con...
How to thrive as a practitioner (with Alison Taylor of Jane App)
04 Jun 2025
Contributed by Lukas
What does it look like to go from running a clinic to building the software that runs clinics around the world?This guest is a special one: Alison Tay...
The surprising upside of rejection
23 May 2025
Contributed by Lukas
Rejection is never easy, but it’s often where the real growth happens.In this episode, Denzil reflects on her conversation with Angel Leung, founder...
How to turn your practitioner “why” into a business that works
21 May 2025
Contributed by Lukas
In this episode, we’re talking to Angel Leung — registered nurse and founder of Baby Bean Consulting. After experiencing pregnancy loss herself, A...
How do you make your clinic fun?
09 May 2025
Contributed by Lukas
This week on the podcast, we’re talking about how a little fun can go a long way in creating meaningful connections with your patients.Inspired by h...
How to attract the right clients to your clinic (and keep them coming back)
07 May 2025
Contributed by Lukas
What does it take to keep patients coming back without feeling pushy?In this episode, we’re back with Dr. Kellen Scantlebury, founder of Fit Club NY...
5 Practical tips to find your perfect clinic space
30 Apr 2025
Contributed by Lukas
In this bonus episode, we’re jumping into the second half of our conversation with Meg and Neena from Articulate Design + Consulting. Here, they wal...
Does your clinic feel like you?
25 Apr 2025
Contributed by Lukas
This week on the podcast, we’re talking about how your workspace can do more than just function — it can actually feel like you.Inspired by her ch...
How to choose the right clinic space (and design it well)
23 Apr 2025
Contributed by Lukas
What if your clinic design could change the way you deliver care?In this episode, we’re talking to Meg and Neena — physios-turned-designers and th...
Do you find it hard to delegate?
11 Apr 2025
Contributed by Lukas
This week on the podcast, we’re chatting about a real challenge of becoming a leader: how stepping back is actually really hard. Sharing personal i...
The art of letting go: A masterclass in leadership for clinics | Melody Taylor, Growth & Development Coach at Jane
09 Apr 2025
Contributed by Lukas
Melody Taylor is not a clinic owner. But she is the Growth and Development coach at Jane and knows a thing or two about leading a team, growing a busi...
Should you add a new service to your clinic?
28 Mar 2025
Contributed by Lukas
This week on the podcast, we’re talking about the art (and strategy) of adding new services to your clinic. Denzil chats with Brandon Jacobs, founde...
How a mystery illness sparked a new approach to healthcare | Brandon Jacobs of Park Integrative Health
26 Mar 2025
Contributed by Lukas
Brandon Jacobs often says that without integrative healthcare, his life wouldn’t be the same. A persistent feeling of being “off” led him on a y...
How coffee inspired a clinic location
14 Mar 2025
Contributed by Lukas
This week on the podcast, we’re exploring one of the most critical steps in building a successful clinic — choosing the right location. Denzil sit...
Does better always mean faster? | Owners of Vitae Health & Sport talk sustainable business growth
12 Mar 2025
Contributed by Lukas
In the world of business, many people say faster is better. More clients means more profit, and growth is good. While this advice works for some, it’...
Do your patients trust you?
28 Feb 2025
Contributed by Lukas
This week on the podcast, we’re digging into the art of building trust—one of the biggest challenges in a cash-based clinic. Denzil reflects on a ...
How a former NFL athlete built a successful healthcare business | David Bruton of Between The Lines
26 Feb 2025
Contributed by Lukas
David Bruton Jr is no stranger to adversity. After eight seasons in the NFL and a long list of football-related injuries, he’s using the skills he l...
Do your patients feel like they belong?
14 Feb 2025
Contributed by Lukas
This week on the podcast, we’re celebrating Valentine’s Day by exploring the power of connection in your business! Denzil reflects on what it take...
Finding your people: The business case for creating community | Austin and Erin of Coast Mountain CrossFit
12 Feb 2025
Contributed by Lukas
Having a place to go outside of work and home where you feel like you belong is crucial to our well-being. And for a lot of people, that place is the ...
Are you writing content people will read?
31 Jan 2025
Contributed by Lukas
This week on the podcast, Denzil brings the warmth and wit of our Letter from the Editor newsletter straight to your ears! This episode dives into the...
“Wait a minute, I think I’m a therapist”: One practitioner’s unlikely path to group practice | Matt Lundquist of Tribeca Therapy
29 Jan 2025
Contributed by Lukas
Matt Lundquist didn’t always want to be a psychotherapist. Initially, he saw himself as more of a philosopher and social justice advocate — someon...
What does it really take to start a practice? | Joseph Ibe: Chiropractor, business owner, and investor
15 Jan 2025
Contributed by Lukas
Joseph Ibe is a seasoned chiropractor, business owner, and investor - what some call a multi-hyphenate, and for good reason. He’s spent time buil...
Rethinking the front desk: Why personalized service isn’t always better for your patients | Dr. Julie Durnan of Ginger Desk
11 Dec 2024
Contributed by Lukas
Dr. Julie Durnan is a dual entrepreneur doing something pretty unique: she’s a licensed naturopathic physician who’s opened not one, but two busin...
Does your clinic have a mission? | Emily Marson & Ghoncheh Ayazi of Aphrodite Fertility on practicing with purpose
04 Dec 2024
Contributed by Lukas
Walk into Aphrodite Fertility Acupuncture, and you’ll be greeted by vibrant plants, a warm waiting room, and a soft piano track playing over t...
Bootstrapping a PT business in a fiercely competitive market | Dr. Kellen Scantlebury of Fit Club NY
20 Nov 2024
Contributed by Lukas
Bootstrapping a business in New York City — famously known as one of the toughest and most competitive places in the world to succeed — is no smal...
Radio Front Desk Trailer
07 Nov 2024
Contributed by Lukas
Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.Host Denzil Ford, ...