Rarified Air: Stories of Inspired Service
Episodes
EP 20 - 7 Cybersecurity Steps Every Organization Should Take Today
12 Aug 2025
Contributed by Lukas
Is your organization doing enough to stay secure in today’s threat landscape? In this episode, John Paladino shares 7 actionable steps every comp...
EP 19 - Why Most Companies Fail at Cybersecurity in 2025: AI, Phishing & Human Error Explained
15 Jul 2025
Contributed by Lukas
Modern threats are evolving faster than many organizations can adapt. In this opening episode, John Paladino outlines why security fundamentals like 2...
EP 18 - The Future of Healthcare in South Africa: Integrations, AI, and Beyond
19 Nov 2024
Contributed by Lukas
In this episode of Rarified Air, John Paladino is joined by Cathy Harris, Chief Operating Officer at TriFour, and Stephan du Plooy, Chief Technology O...
EP 17 - Crisis Management and Building Trust with Mike LaRocca of Ready Computing
07 Nov 2024
Contributed by Lukas
In Episode 17 of the Rarified Air podcast, John Paladino interviews Mike LaRocca, the founder of Ready Computing. John has a wealth of experience as t...
EP 16 - Navigating Complex Healthcare with Dimitri Fane: AI, Clinical Adoption, and Customer Success
16 Oct 2024
Contributed by Lukas
In this episode of Rarified Air, John Paladino welcomes Dimitri Fane, a key figure in managing and supporting complex customer relationships within th...
EP 15 - Leadership and Adaptability: Lou LaRocca on Building J2 Interactive
24 Sep 2024
Contributed by Lukas
In this episode of Rarified Air, host John Paladino, the head of client services at Inner Systems with 40 years of experience, interviews Lou LaRocca,...
EP 14 - Tobias Zwingmann and Asaf Sinay Dissect AI Implementation Strategies
05 Sep 2024
Contributed by Lukas
In this episode, explores the strategic integration of AI in business operations. John is joined by Tobias Zwingmann, the Managing Partner at RAPYD.AI...
EP 13 - John Paladino on Cultivating a Culture of Respect and Opportunity
16 Jul 2024
Contributed by Lukas
In this episode, John shares his insights on fostering a culture of respect and opportunity to drive employee retention in challenging labor markets. ...
EP 12 - John Paladino on Navigating Staffing Strategies and Support Automation
04 Jun 2024
Contributed by Lukas
In this episode, John shares his journey of scaling up high-touch support for a small yet demanding customer in Dubai. He delves into the challenges o...
EP 11 - Innovation Insights: Adapting to Evolving Customer Expectations with Jeff Fried
30 Apr 2024
Contributed by Lukas
In this episode, John Palladino welcomes Jeff Fried, Director of Platform Strategy for InterSystems, to discuss customer needs, innovation pace, and I...
EP 10 - John Paladino on How a Startup Can Master Customer Service
09 Apr 2024
Contributed by Lukas
In this quick yet insightful episode of Rarified Air, John Paladino shares valuable advice for startups on mastering customer service. He emphasizes t...
EP 9 - John Paladino on Integrating AI and Personalization
22 Mar 2024
Contributed by Lukas
In this episode, John Paladino shares his insights on delivering exceptional service across four distinct layers of customer interaction. He discusses...
EP 8 - Curiosity and Impact: John Paladino's Story
07 Mar 2024
Contributed by Lukas
In this episode, John Paladino takes us on a journey through his life, from a curious child dismantling lawnmowers to a tech innovator driven by a des...
EP 7 - Seamless Service: The Integration of Digital and Human Touch
01 Feb 2024
Contributed by Lukas
On today's episode, John Paladino and guest Jochen Deubner (Simba) delve into the evolution of customer service and the pivotal role of technology in ...
EP 6 - Leadership in the Age of Generative AI w/ Stephanie Mitchko (Part 2)
10 Jan 2024
Contributed by Lukas
In this episode of "Rarified Air", host John Paladino continues an engaging conversation with Stephanie Michko, former CTO at Charter Communications. ...
EP 5 - Leadership in the Age of Generative AI w/ Stephanie Mitchko (Part 1)
19 Dec 2023
Contributed by Lukas
In this episode, John Paladino welcomes technology and innovation leader Stephanie Mitchko to Rarified Air. The conversation was so good, we had to di...
EP 4 - Say, Do, Succeed: The Art of Delivering on Customer Commitments
26 Sep 2023
Contributed by Lukas
In this episode we welcome Andy Treanor, a highly respected industry veteran, to discuss his passion for customer success. Andy, who has over 30 years...
EP 3 - Smelling Disease: A New Frontier in Patient Care
24 Aug 2023
Contributed by Lukas
Today, John is joined by special guests Andre' Elands, CEO of The eNose Company, and Professor Job van der Palen, a clinical epidemiologist. Discover ...
EP 2 - Building Strong Customer Relationships in the Digital Age w/ Bill McCormick
13 Jun 2023
Contributed by Lukas
In today's episode, our host John Paladino sits down with Bill McCormick, an esteemed guest with an incredible journey at InterSystems. Bill's connect...
EP 1 - The Power of the High-Touch Customer Experience featuring Randy Pallotta
09 May 2023
Contributed by Lukas
Welcome to the inaugural episode of Rarified Air! Today, our host John Paladino is joined by Randy Pallotta, the esteemed head of Sales Engineering fo...
Rarified Air: Trailer
05 May 2023
Contributed by Lukas
Welcome to Rarified Air: Stories of Inspired Service, a podcast that takes you on a journey into the DNA of InterSystems. Our host, John Paladino, hea...