Receivables Podcast | Discussions About Debt Collection

Building a Human Powered Digital Collections Model with Jason Hinkle | Ep. 282

12 Mar 2026

Contributed by Lukas

Can a digital first collections strategy improve recovery while keeping the human touch?Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing...

Best Practices for Testing New Data Sources | Prince Matharu | Ep. 281

19 Feb 2026

Contributed by Lukas

How to test new data vendors in debt collection without wasting budget or chasing meaningless hit rates?In this episode of Receivables Podcast, Prince...

How AI Context Orchestration Reduces Friction in Collections | Ep. 280

09 Feb 2026

Contributed by Lukas

How does AI context orchestration for collections actually work when every consumer interaction happens across different channels?In this episode, Ada...

Administrative Cost Reviews That Protect Agency Profitability | Tom York & Jason Davis | Ep. 279

05 Feb 2026

Contributed by Lukas

Are administrative cost reviews for collection agencies quietly draining your margins?In this episode of the Receivables Podcast, Adam Parks is joined...

Modern Payment Rails for Collection Agencies | Anthony Faldetta | Chris Compton | Eliteserv Inc | Ep. 278

29 Jan 2026

Contributed by Lukas

Are your payment rails in receivables management actually protecting your operation or quietly exposing risk?In this episode, host Adam Parks sits dow...

Messaging Strategy for Collections That Carriers Actually Trust | Rick Lang | Ep. 277

22 Jan 2026

Contributed by Lukas

Do your text messages reach consumers or get filtered before they ever matter?In this episode, Adam Parks sits down with Rick Lang, President of Pront...

From APIs to Intelligence Layers in Collections AI | Shantanu Gangal | Ep. 276

20 Jan 2026

Contributed by Lukas

What does intelligence layer architecture for collections actually mean and why does AI fail without it?In this episode, Adam Parks is joined by Shant...

Future-Proofing Collections With AI Governance | Rob Grafrath, CSS Impact | Ep. 275

15 Jan 2026

Contributed by Lukas

Are we actually talking about AI the right way in collections?In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artifici...

Why AI Voice Is Reshaping Collections Operations | Corafone Founders | Ep. 274

13 Jan 2026

Contributed by Lukas

What does conversational AI deployment in collections actually look like in production?In this episode, Adam Parks sits down with Aman Mender and Adri...

Operationalizing Compliance Under RMAI Certification | Sara Woggerman | Ep. 273

08 Jan 2026

Contributed by Lukas

RMAI certification audit readiness has moved from best practice to business requirement.In this episode, Adam Parks sits down with Sara Woggerman of A...

Best Practices for Legal Collections Management at Scale | 272

07 Jan 2026

Contributed by Lukas

Is your litigation driven servicing model built for scale or holding you back?In this episode of the Receivables Podcast, Adam Parks sits down with Gr...

What a New Bill in Congress Means for Collection Attorney Litigation | Ep. 271

06 Jan 2026

Contributed by Lukas

What happens when a new bill in Congress aims to fix long-standing regulatory conflicts for collection attorneys?In this episode, Adam Parks sits down...

Law Student Exposure to Creditors’ Rights Law | NCBA Outreach Explained | Ep. 270

30 Dec 2025

Contributed by Lukas

How do we fix the creditors’ rights attorney pipeline before it becomes a crisis?In this episode, host Adam Parks sits down with Joy Jackson of Fabe...

Workflow Engineering for Collections at Scale | Ranjan Dharmaraja | Ep. 269

23 Dec 2025

Contributed by Lukas

Workflow engineering for collections isn’t about adding another tool: it’s about designing how decisions actually happen at scale.In this episode,...

Effective Text Messaging Strategies for Debt Collectors | Mark Reinhard | Ep. 268

18 Dec 2025

Contributed by Lukas

Are effective text strategies for collections really as simple as high open rates?In this episode, Adam Parks sits down with Mark Reinhard of Concepts...

Bridging Sales and Client Services in Collections | Ep. 267

16 Dec 2025

Contributed by Lukas

Sales and client services alignment often breaks down after the contract is signed—and that’s where client trust is won or lost.In this episode, A...

Preparing for Security Threats: What Collection Agencies Must Fix Now | Ep. 266

11 Dec 2025

Contributed by Lukas

How prepared is your agency for preparing for security threats?In this episode, Adam Parks sits down with TransUnion’s Eder Ribeiro to unpack why cy...

The Real Disconnect Between Debt Relief and Collections Explained | Ep. 265

10 Dec 2025

Contributed by Lukas

Why does the disconnect between debt relief and debt collection still shape recovery outcomes?In this episode, Adam Parks sits down with Felix Shipkev...

Debt Collection Data Waterfalls: Testing, KPIs, and Continuous Improvement | Ep. 264

09 Dec 2025

Contributed by Lukas

What is a debt collection data waterfall, and why should it never be “set it and forget it”?In this episode, Adam Parks talks with Will Turner of ...

How Collections Leaders Can Build Stronger Teams with Personality Data | Ep. 263

04 Dec 2025

Contributed by Lukas

Are you using hiring strategies based on personality insights to strengthen your team?In this episode, Adam Parks sits down with DJ Perry of Alvaria t...

How to Prepare for the RMAI Conference and Maximize Your 2026 Meetings | Ep. 262

02 Dec 2025

Contributed by Lukas

How prepared are you for RMAI annual conference networking this year?In this episode, Adam Parks sat down with Mike Becker, Executive Director of RMAI...

How to Operationalize Collection Tech for Better Results | Ep. 261

25 Nov 2025

Contributed by Lukas

Are you working on operationalizing collection technology or planning a system conversion? In this episode, Bob Burnside sits down with Adam Parks to...

How Solo Transformed collector–consumer engagement workflows | Ep. 260

20 Nov 2025

Contributed by Lukas

How is the evolution of the Solo platform changing how collectors resolve accounts?In this episode, host Adam Parks talks with George Simons of Solo a...

ACA State Guide Compliance Explained ft. Sara Disher Ratliff | Ep. 259

18 Nov 2025

Contributed by Lukas

Struggling to keep up with ACA State Guide compliance?In this episode, Adam Parks talks with Sara Disher Ratliff, the Compliance Officer of Meridian F...

The Secret to Scalable Leadership and Employee Engagement in Collections | Ep. 258

13 Nov 2025

Contributed by Lukas

How do you manage culture at scale without losing what makes your team special?In this episode, Adam Parks talks with Brian Bowers, Co-Founder and CEO...

ACA Tools Every Compliance Leader Should Be Using | Ep. 257

11 Nov 2025

Contributed by Lukas

How can collection agencies stay current on compliance changes without breaking their workflow or budget?In this episode, host Adam Parks sits down wi...

Leadership Lessons from Jeremiah Wheeler's book: The Unlikely Executive | Ep. 256

06 Nov 2025

Contributed by Lukas

In this powerful episode of the Receivables Podcast, host Adam Parks welcomes Jeremiah Wheeler, President at DRN Data and author of The Unlikely Execu...

How Ethical Artificial Intelligence Is Changing Collections Forever | Ep. 255

04 Nov 2025

Contributed by Lukas

Can ethical artificial intelligence make collections more compliant and more human?In this episode, Adam Parks sits down with Porter Heath Morgan, Par...

How Debt Collection Agencies Benefit From ACA Visionaries Conference | Ep. 254

30 Oct 2025

Contributed by Lukas

How can collaboration and professional networking reshape the future of collections?In this episode, host Katalina Dawson sits down with Alison Atkins...

How AI and Data Are Transforming Valuations in Receivables Management | Ep. 253

28 Oct 2025

Contributed by Lukas

What’s fueling the M&A boom in the collections industry?In this episode, Adam Parks sits down with Michael Lamm, Co-Founder and Managing Partner...

Turning Compliance into a Competitive Advantage with AI | Ep. 252

23 Oct 2025

Contributed by Lukas

What happens when AI adoption in collections meets the realities of compliance, leadership, and human change? In this episode, Adam Parks sits down wi...

Why Compliance Still Drives Digital Collections Success | Receivables Podcast | Ep. 251

16 Oct 2025

Contributed by Lukas

How does a digital collections strategy evolve when compliance leads the way?  In this episode, Adam Parks sits down with John McNamara, Chief Growth...

Unlocking Actionable Intelligence in Receivables with RNN Group’s Dane Mauldin | Ep. 250

09 Oct 2025

Contributed by Lukas

How can actionable intelligence in receivables give collection agencies and debt buyers a real performance edge? In this episode, Adam Parks talks wit...

Why Artificial Intelligence in Debt Collection Is No Longer Optional | Ep. 249

02 Oct 2025

Contributed by Lukas

Why is artificial intelligence in debt collection no longer optional? In this episode, host Adam Parks sits down with Anna Burke of Equabli to unpack ...

From Compliance to Coding: How ACA Fall Forum 2025 Advances Receivables Innovation | Ep. 248

30 Sep 2025

Contributed by Lukas

ACA Fall Forum 2025 is shifting from theory to practice. In this episode of the Receivables Podcast, host Adam Parks is joined by Tim Collins, the SVP...

Should Medical Debt Be Removed from Credit Reports? Expert Insights | Ep. 247

25 Sep 2025

Contributed by Lukas

Should medical debt credit reporting be removed or does it remain essential for lenders? In this episode, host Adam Parks sits down with Dan Smith, Pr...

Why Accurate Credit Reporting Is Essential for Lending Confidence | Ep. 246

23 Sep 2025

Contributed by Lukas

Why is the importance of accurate credit reporting more critical than ever? In this episode of Receivables Podcast, I sit down with Dan Smith, CEO of ...

Blockchain, Bots, and Digital Payments | The Future of Receivables Management | Ep. 245

18 Sep 2025

Contributed by Lukas

Can AI really transform the future of debt collection? In this episode, host Adam Parks sits down with Rob Grafrath of Grafrath Consulting to explore...

Debt Selling 101 for Creditors | How to Prepare Portfolios for Sale | Ep. 244

11 Sep 2025

Contributed by Lukas

Is your debt sales strategy ready for today’s rising charge-offs? In this episode, host Adam Parks sits down with Mellisa Massey of National Credit ...

Future of Voice AI in the Collections Industry | Vrinda Gupta, Sequin | Ep. 243

04 Sep 2025

Contributed by Lukas

Is the future of AI in the collections industry moving faster than most agencies are ready for? In this episode, Adam Parks sits down with Vrinda Gupt...

Building Defensible Compliance with Expert Witness Insights | Mark Cavin | Ep. 242

28 Aug 2025

Contributed by Lukas

What does it take to stand in court as an expert witness on debt collection topics? In this episode, Adam Park sits down with Mark Cavin of Collectio...

Why Leadership Transition Is Critical for Law Firm Longevity | Ep.241

21 Aug 2025

Contributed by Lukas

Why do so many firms struggle with law firm leadership transition strategies? In this episode, I sit down with Brad Council of Slovin & Council, ...

Leveraging Diversification for Economies of Scope in Debt Collections | Ep. 240

14 Aug 2025

Contributed by Lukas

Looking for a proven diversification strategy for your collection agency? In this episode, Adam Parks sits down with Larry Costa of Capital Management...

Debt Collection Law Firms | Maximizing Value at NCBA Connect 2025 | Ep. 239

12 Aug 2025

Contributed by Lukas

Vendor partnerships, law firm efficiency, and secured asset recovery—are you ready for the NCBA Connect Conference 2025? In this episode, I sit down...

Credit Issuer Compliance Tools You Should Be Using in 2025 | Ep.238

07 Aug 2025

Contributed by Lukas

What’s holding back your oversight strategy—bad tools or unstructured data?In this episode, I’m joined by David Pauken, CEO of Convoke, to unpac...

How Women in Consumer Finance Is Redefining Industry Networking | Ep. 237

31 Jul 2025

Contributed by Lukas

How does inclusive networking actually work in collections? In this episode, Katalina Dawson sat down with Stephanie Eidelman and Lisa Rozzelle of Wo...

Participate in the 2025 TransUnion Debt Collection Industry Report | Ep. 236

29 Jul 2025

Contributed by Lukas

What’s really driving the shift in debt recovery strategy for 2025? In this episode, Adam Parks sits down with Manny Plasencia from TransUnion to ta...

How to Select the Right AI Vendor for Receivables Management | Ep. 235

24 Jul 2025

Contributed by Lukas

How do you choose the right AI vendor for your collections strategy—without getting burned? In this episode, I sit down with Scott Hamilton of ARM T...

Improving Legal Collections With Smarter Data Utilization | Ep. 234

17 Jul 2025

Contributed by Lukas

Ever wonder how top firms actually use data to improve collections? In this episode, I talk with Chuck Pona from Weltman Weinberg & Reis about rea...

Digital Collections Transformation with Gordon Beck | Valor Intelligent Processing | Ep. 233

10 Jul 2025

Contributed by Lukas

Is digital collections transformation changing your agency’s future? Gordon Beck from Valor Intelligent Processing shares how frictionless payment s...

Optimizing the Debt Recovery Funnel: E-Commerce Lessons that Debt Buyers Can Learn from Amazon | Ep. 232

26 Jun 2025

Contributed by Lukas

In this episode of Receivables Podcast, host Adam Parks welcomes Kristyn Leffler, VP of Strategy, Integration & Analytics at Resurgent Capital Ser...

RMAI Executive Summit 2025 | Mike Becker on Compliance, Networking & Strategy | Ep. 231

23 Jun 2025

Contributed by Lukas

Join Adam Parks in this special episode of the Receivables Podcast as he welcomes Mike Becker, Executive Director of the Receivables Management Associ...

Why the ACA International Conference Is a Must-Attend for ARM Professionals | Ep. 230

19 Jun 2025

Contributed by Lukas

This episode dives deep into why the ACA International Conference is more than just a gathering—it’s where the future of the ARM industry is shape...

The Smart Creditor’s Guide to Choosing the Right Collection Agency | Connect1 | Ep. 229

11 Jun 2025

Contributed by Lukas

Struggling with debt collection agency placement? You’re not alone. In this episode of the Receivables Podcast, industry leader Bob Picone from Conn...

How to Build a Future-Proof Compliance Management System | Ep. 228

05 Jun 2025

Contributed by Lukas

In this episode of Receivables Podcast, we speak with Irene Hoheusle, President of ARM Compliance Business Solutions, about what it really takes to bu...

Court Costs vs. Collection Rates | Mastering the Economics of Litigation in Debt Buying | Ep. 227

29 May 2025

Contributed by Lukas

Court costs vs. collection rates—what’s the real ROI of litigating delinquent accounts? In this episode of Receivables Podcast, host Adam Parks si...

AI Contract Analysis in Debt Collection | How Legal Teams Can Eliminate Bottlenecks | Ep. 226

22 May 2025

Contributed by Lukas

AI contract analysis in collections is no longer optional—it's essential. In this episode of Receivables Podcast, host Adam Parks speaks with E...

Overcoming the Yelp Effect | Building Digital Trust in Debt Collection | Ep. 225

15 May 2025

Contributed by Lukas

Online reviews can make or break a collection agency’s reputation. In this episode of Receivables Podcast, Adam Parks interviews Chris Murphy from D...

How to Prepare for ACA Washington Insights 2025 as a Debt Collection Professional | Ep. 224

07 May 2025

Contributed by Lukas

Go behind the scenes of ACA International’s Washington Insights 2025 in this powerful episode of Receivables Podcast. Join Tim Haag and Jennifer Whi...

From Data to Dollars: How to Operationalize AI in Debt Collection | Ep. 223

30 Apr 2025

Contributed by Lukas

Discover how to operationalize AI in collections with expert insights from Shantanu Gangal, CEO of Prodigal. In this episode, we explore how virtual a...

Think Buying Licenses Is Easy? The Reality of Debt Collection Acquisitions | Cornerstone Licensing | Ep. 222

23 Apr 2025

Contributed by Lukas

Think buying a company gives you automatic debt collection licenses?🚨Think again. In this episode of the Receivables Podcast, host Adam Parks sits ...

Building AI Confidence in Debt Collections | Mike Walsh, EXL | Ep. 221

16 Apr 2025

Contributed by Lukas

What every executive needs to know before investing in AI for collections. In this expert-led episode, Mike Walsh of EXL breaks down the biggest AI pi...

The Hidden ROI of Women’s Leadership Events in Financial Services | Ep. 220

10 Apr 2025

Contributed by Lukas

Join Adam Parks on the Receivables Podcast for an inspiring conversation with Stephanie Eidelman, founder of Women in Consumer Finance. Learn how this...

Are Your Emails Getting Through? | Data Hygiene in Digital Collections | IDI | Ep. 219

03 Apr 2025

Contributed by Lukas

Join host Adam Parks on the Receivables Podcast as he welcomes Justin Kalman and Evan Roth from IDI Data for a deep dive into how data hygiene in digi...

Accountability in Action | Jeremiah Wheeler on Debt Collection Leadership | Ep. 218

27 Mar 2025

Contributed by Lukas

Join Adam Parks on the Receivables Podcast for a powerful conversation with Jeremiah Wheeler, executive at DRN Data and leadership expert in the recov...

Optimizing Debt Collection Through Analytics | NCA Insights | Ep. 217

20 Mar 2025

Contributed by Lukas

Join Adam Parks as he explores Optimizing Debt Collection Through Analytics with Jack Mahoney, Director of Analytics at National Credit Adjusters. Jac...

Teaching Financial Responsibility | How Debt Collectors Can Drive Positive Change | Ep. 216

17 Mar 2025

Contributed by Lukas

Join Adam Parks on the Receivables Podcast for an insightful conversation with Courtney Reynaud, President of Creditors Bureau. Discover how the CAC S...

Cybersecurity & Risk Forum | Why Every Debt Collection Professional Must Attend | Ep. 215

13 Mar 2025

Contributed by Lukas

🔐Cyber threats are evolving—how prepared is your collection agency? In this critical episode of Receivables Podcast, Tim Collins & Jennifer W...

Leadership Transition Secrets | Succession Planning for Debt Collection Firms | Ep. 214

12 Mar 2025

Contributed by Lukas

🚀 Preparing Your Business for Life Changes is critical for firm stability and growth. In this episode, Adam Parks interviews Randy Slovin from Slov...

From Collector to Leader | How to Elevate Your Career in Debt Collection | Ep. 213

06 Mar 2025

Contributed by Lukas

Join Adam Parks on the Receivables Podcast for an exclusive discussion with Debra Ciskey, a leading compliance expert in debt collection. Discover the...

How the NCBA Executive Experience 2025 Elevates Creditor's Rights Attorneys | Ep. 212

27 Feb 2025

Contributed by Lukas

On this episode of the Receivables Podcast, Adam Parks interviews Sarena Gaylor of the National Creditors Bar Association (NCBA) about the upcoming NC...

Revolutionizing Debt Collection | The Power of Self-Service Portals | Ep. 211

20 Feb 2025

Contributed by Lukas

"Join Adam Parks on the Receivables Podcast for an engaging conversation with Mark Reinhard, CEO of Concepts2Code. This episode dives into the tr...

RMAI Membership Unlocked | How Debt Buyers Can Maximize Their Involvement | Ep. 210

13 Feb 2025

Contributed by Lukas

Maximize Your RMAI Membership | Expert Strategies for Debt BuyersJoin Adam Parks on Receivables Podcast as he sits down with Andrew Roskam (AcctCorp I...

Global BPO Services in Debt Collection | Trends, Benefits & Best Practices | Ep. 209

10 Feb 2025

Contributed by Lukas

Join Adam Parks on the Receivables Podcast for an expert conversation with Hans Zachnar, Chief Technology & Innovation Officer at Nutun. In this e...

Inside the 2024 TransUnion Report | Key Debt Collection Insights & Predictions | Ep. 208

07 Feb 2025

Contributed by Lukas

Join Adam Parks on the Receivables Podcast for an exclusive breakdown of the 2024 TransUnion Report with Manny Plasencia (TransUnion) & Mark Naima...

Legal Outsourcing for Debt Buyers | Insights from Velocity Investments | Ep. 207

06 Feb 2025

Contributed by Lukas

Want to optimize your debt collection litigation strategy? Join Adam Parks on Receivables Podcast for an in-depth conversation with Rebekah Henderson ...

Revolutionizing Debt Collection with Voice Generative AI | Kompato’s Justin Miller & Nguyen Nguyen | Ep. 206

03 Feb 2025

Contributed by Lukas

Explore the cutting-edge potential of artificial intelligence in financial services on Receivables Podcast. Adam Parks hosts Kompato’s Justin Miller...

Understanding Debt Buyer Insurance: RMAI Certification Insights with John Bedard | Ep 205

30 Jan 2025

Contributed by Lukas

Join Adam Parks on the Receivables Podcast for an engaging discussion with John Bedard, attorney at Bedard Law Group. This episode dives into how the ...

Debt Collection Strategies for a Digital-First Era with Brian Bowers of Financial Recovery Services | Ep 204

23 Jan 2025

Contributed by Lukas

Don’t miss this must-hear episode! Adam Parks sits down with Brian Bowers, a seasoned expert in debt recovery, to discuss the future of third-party ...

How eMatrix Training is Modernizing Debt Collection | 5 Strategies with Jodie Bedoya | Ep 203

16 Jan 2025

Contributed by Lukas

Join Adam Parks on the Receivables Podcast as he hosts Jodie Bedoya, founder of eMatrix Training. Learn how eMatrix is transforming debt collection tr...

Unlock Small Debt Buyer Strategies with Andrew Roskam from Acctcorp International, Inc | Ep 202

09 Jan 2025

Contributed by Lukas

Adam Parks welcomes Andrew Roskam, President of eAcctcorp International, to explore strategies for small debt buyers. Learn proven networking techniqu...

DebtLink | Chris Murphy aka Santa: Managing the Busy Season with AI & Outsourcing | Ep 201

26 Dec 2024

Contributed by Lukas

Tune in for a chat with the jolly guy from the North Pole (who alter egos as Chris Murphy at Debt Link) about BPOs, AI, and managing the busy season. ...

The Bureaus, Inc. | Marian Sangalang on Selecting Debt Buyer Software | Ep 200

05 Dec 2024

Contributed by Lukas

Tune in for a chat with Marian Sangalang, Vice President at The Bureaus, Inc. Marian shares experienced advice for managing big technology projects an...

ARM Compliance Business Solutions | Debra Ciskey talks Debt Collection Diversification | Ep 199

21 Nov 2024

Contributed by Lukas

Tune in for a chat with Debra Ciskey, Senior Compliance Advisor at ARM Compliance Business Solutions, about the challenges and questions collection ag...

The Bureaus, Inc. | Lorenzo Alcantar: Personality Assessments for Finding the Right Fit | Ep 198

14 Nov 2024

Contributed by Lukas

Tune in for a chat with Lorenzo Alcantar, Director of Performance Management at The Bureaus, Inc., about the Rainmaker Assessment. Hear about the purp...

Yrefy, LLC | Dan Parks on Student Loan Refinancing & Student Loan Options | Ep 197

07 Nov 2024

Contributed by Lukas

Tune in for a chat with Dan Parks, EVP at Yrefy, LLC, about federal student loan options, insights on refinancing, repayment challenges for private st...

ACA Intl. - Cybersecurity Collective | Sameer Maini, Jonathan Goldberger, Chanh Nguyen | Ep 196

31 Oct 2024

Contributed by Lukas

Cybersecurity is the biggest threat for businesses today. Thankfully, there are resources to help. The ACA Cybersecurity Collective connects cybersecu...

Receivables Management Association Intl. (RMAI) | Mike Becker: New Executive Director | Ep 195

24 Oct 2024

Contributed by Lukas

Tune in for a chat with Mike Becker, the new Executive Director of Receivables Management Association International. Mike talks about participation in...

Barron & Newburger, P.C. | Mitchell Williamson: Settlement Negotiations | Ep 194

17 Oct 2024

Contributed by Lukas

Tune in for a chat with Mitchell Williamson, Of Counsel at Barron & Newburger, P.C., about lessons learned in the world of legal collections. Mitc...

National Credit Adjusters | John Nokes on Applying AI in Receivables Management | Ep 193

10 Oct 2024

Contributed by Lukas

Tune in for a chat with John Nokes, Chief Information Officer at National Credit Adjusters, about applying AI in receivables management. Hear about bu...

ACA International | Tim Haag & Mindy Chumbley look ahead at ACA Visionaries & Fall Forum | Ep 192

03 Oct 2024

Contributed by Lukas

Tune in for a chat with Tim Haag and Mindy Chumbley, President and Board Member of ACA International, about the upcoming #ACAVisionaries and #ACAFallF...

ARM Compliance Business Solutions | Sara Woggerman talks AI from a Compliance Perspective | Ep 191

26 Sep 2024

Contributed by Lukas

Tune in for a chat with Sara Woggerman, President of ARM Compliance Business Solutions, about the implementation of “AI” (more specifically, machi...

National Creditors Bar Association (NCBA) | Barbara Nilsen & Sarena Gaylor talk NCBA Connect 2024 | Ep 190

19 Sep 2024

Contributed by Lukas

Tune in for a chat with Barbara Nilsen, President of National Creditors Bar Association and Sarena Gaylor, Board Member of NCBA and New Orleans native...

Midlands Credit Management | Jessica James on Maximizing Data Management | Ep 189

12 Sep 2024

Contributed by Lukas

Tune in for a chat with Jessica James, Senior Performance Manager at Midland Credit Management, about data sets & operations, the challenge of var...

ACA International Members Discuss Risk Mitigation Programs & Reducing Insurance Premiums | Ep 188

05 Sep 2024

Contributed by Lukas

Tune in for a chat with ACA International members David Schultz, David Williams, and John Bedard about Cyber, E&O, and other types of insurance ne...

Landmark Strategy Group | Don DiGiacomo on Credit Union Debt Sales & Debt Sales Compliance | Ep 187

29 Aug 2024

Contributed by Lukas

Tune in for a chat with Don DiGiacomo, Director of Compliance at Landmark Strategy Group. From the experienced lens of credit union debt sales and deb...

National Creditors Bar Association (NCBA) | Eleanor Tami on the Benefits of NCBA Membership | Ep 186

23 Aug 2024

Contributed by Lukas

Tune in for a chat with Eleanor Tami, Attorney & Shareholder at Gordon, Aylworth, & Tami, P.C., about her National Creditors Bar Association m...

CredTech Consulting LLC | Susan Richards on the Art of Receivables Consultancy | Ep 185

16 Aug 2024

Contributed by Lukas

Tune in for a chat with Susan Richards, Founder & CEO at CredTech Consulting LLC, about project-oriented consulting in the receivables industry an...

TransUnion | Dan Simmons on the State of the Receivables Economy 2024 | Ep 184

08 Aug 2024

Contributed by Lukas

Tune in for a chat with Dan Simmons, Sr. Director of Consulting - Financial Services at TransUnion. Dan covers recent origination and delinquency tren...

CollaborationRoom.ai | Jason Hiland talks about supporting a remote call center workforce | Ep 183

02 Aug 2024

Contributed by Lukas

Tune in for a chat with Jason Hiland, EVP of Sales at CollaborationRoom.ai, about facial recognition technology for supporting remote call center work...