Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation
Episodes
The Future Will Be AI‑Driven. So What Really Matters? (with tech expert Simone Puorto)
17 Apr 2026
Contributed by Lukas
In this episode, Maggie Chen and Simone Puorto explore what the future of tourism and hospitality could and should look like in an AI‑driven world. ...
What’s Next for Swiss Tourism? Voices from the 3rd Flagship Annual Conference
08 Dec 2025
Contributed by Lukas
Join us for the season finale as we take you behind the scenes of the third Flagship Annual Conference, organized on June 3 in Chur, Grisons. Hear fro...
Smart Ships, Human Hearts: Cruising into Tech-Enhanced Hospitality with MSC
14 Jul 2025
Contributed by Lukas
In this episode, Alessandro Inversini speaks with Luca Pronzati, Chief Digital and Technology Officer at MSC Cruises, about how technology is enhancin...
The Future of Tourism: A DMO’s Take on AI and Digital Transformation
30 Jun 2025
Contributed by Lukas
In this episode, Maggie Chen welcomes Davy Jansegers, Head of Business Development at Lausanne Tourism. With a career that began at the hotel receptio...
More Time for Guests: Carlo Fontana on Tech That Enables a Smile (Lessons Learned at Hotel Lugano Dante)
23 Jun 2025
Contributed by Lukas
In this episode , we sit down with Carlo Fontana, General Manager of Hotel Lugano Dante, for a rich conversation on the evolving role of technology in...
The Power of a Handshake in a Digital World (with UEFA's Damaris Papoutsakis)
16 Jun 2025
Contributed by Lukas
Join us for a thoughtful conversation with Damaris Papoutsakis, Head of Guest Management and Protocol at UEFA, as she reflects on the evolving role of...
Exploring Empathy and Experience Co-Creation in a High Tech-Driven World, with Prof. Reza Etemad-Sajadi
13 Jun 2025
Contributed by Lukas
Join Prof. Maggie Chen as she speaks with Professor Reza Etemad-Sajadi from EHL Hospitality Business School about the future of customer interaction i...
"The Interaction Gives the Soul, the Technology Gives the Efficiency": A Conversation with the CEO of Sandoz Foundation Hotels
05 May 2025
Contributed by Lukas
Join us for an insightful conversation with John Leglise, CEO of Sandoz Foundation Hotels, as he explores the delicate balance between technology and ...
The Constant Pursuit of High Touch Relationship through Seamless Tech (with Claudia Beaufort)
14 Apr 2025
Contributed by Lukas
We are thrilled to welcome Claudia Beaufort, Chief Commercial Officer of Zermatt Hospitality Group, which oversees nine accommodations and 20 dining e...
Ultra-Luxury Hospitality with Toan Ly: Creating the Perfect Blend of High Tech and High Touch
31 Mar 2025
Contributed by Lukas
In this episode, we're excited to host Toan Ly, Executive Assistant Manager Commercial at Six Senses Crans-Montana. With over a decade of internationa...
The Human Soul of Hospitality: How to Counter Loneliness in the Age of Technology, with Christoph Schlatter
24 Mar 2025
Contributed by Lukas
Today, Maggie Chen interviews Christoph Maximilian Schlatter, Delegate of the Board of the Laudinella Hotel Group, which manages four renowned hotels ...
Service Excellence in Action: Francis Reichenbach’s Concrete Strategies for Blending Human Connection with Tech
17 Mar 2025
Contributed by Lukas
Today, Francis Reichenbach, General Manager at Le Mirabeau in Zermatt, a 4-star family-owned resort & spa hotel, shares his extensive experience a...
Digital Humanism: A Critical Reflection on the Impact of Technology with Prof. Hannes Werthner
10 Mar 2025
Contributed by Lukas
In this interview, Professor Hannes Werthner, a pioneer in e-tourism and the founder of the Digital Humanism initiative, reflects on the evolution of ...
From Service Excellence to the Art of Hosting: A Conversation with Christophe Laurent, EHL Group Values Ambassador
03 Mar 2025
Contributed by Lukas
In this episode, Maggie Chen sits down with Christophe Laurent, EHL Group Values Ambassador, to explore the dynamic changes within the hospitality ind...
The Future of Mobility and Tourism: Elevating Customer Experience with Grégory Guzzo
24 Feb 2025
Contributed by Lukas
Gregory Guzzo, Associate Director at Antidots, shares insights on how the mobility and tourism industries are evolving. He discusses the balance betwe...
Balancing High Tech and High Touch: Mastering Hospitality's Future with Michael Thomann
17 Feb 2025
Contributed by Lukas
Join today Michael Thomann, a renowned Swiss hospitality expert, as he explores with Prof. Maggie Chen the balance between high tech and high touch in...
Season 2 Finale: Embracing Human-Centric Digital Transformation (with Dr. Alessandro Inversini)
09 Sep 2024
Contributed by Lukas
In this episode of the Resilient Tourism Podcast Series, Dr. Alessandro Inversini reflects on the key insights from Season 2. Unlike Season 1, which f...
Ljubljana Tourism's Secrets: Shaping a Smart and Sustainable Destination (with Dejan Ristić)
29 Apr 2024
Contributed by Lukas
🗣️🎙️ Interview with Dejan Ristić, Project manager at Ljubljana Tourism In this episode, Amélie Keller interviews Dejan Ristić, project m...
Navigating the Digital Transformation Landscape in Hospitality: Michael Levie's Path to Success
15 Feb 2024
Contributed by Lukas
🗣️🎙️ Interview with Michael Levie, Hospitality Executive In this episode, Michael Levie shares invaluable insights into the evolving landsca...
Redefining Hospitality Tech: Insights from Accor's CTO (with Floor Bleeker)
22 Dec 2023
Contributed by Lukas
🗣️🎙️ Interview with Floor Bleeker, CTO at Accor In this podcast episode, Prof. Maggie Chen engages Floor Bleeker in a discussion centere...
Hospitality Forward: The Seamless Blend of Tech and Guest Services (with Tess Mattisson)
22 Dec 2023
Contributed by Lukas
🗣️🎙️ Interview with Tess Mattisson, CEO of Zaplox In this engaging podcast episode, Prof. Maggie Chen meets Tess Mattison, President and CEO...
'You Cannot Manage What You Cannot Measure' in Tourism (with Prof. Marianna Sigala)
22 Dec 2023
Contributed by Lukas
🗣️🎙️ Interview with Prof. Marianna Sigala, Sheffield Hallam University In this podcast conversation between Prof. Alessandro Inversini...
Vienna Tourist Board's Approach: Going Digital for the People (with CEO Norbert Kettner)
30 Nov 2023
Contributed by Lukas
🗣️🎙️ Interview with Norbert Kettner, CEO Vienna Tourist Board Norbert Kettner has been the Vienna Tourist Board’s Director since September...
The Transformative Power of AI: Enabling Real-Time Decisions and Hyper-Personalization (with Prof. Dimitrios Buhalis)
29 Nov 2023
Contributed by Lukas
🗣️🎙️ Interview with Prof. Dimitrios Buhalis, Bournemouth University Business School Professor Dimitrios Buhalis is a Strategic Mana...
Diving into Tourism Data Spaces and Collaborative Initiatives (with Dolores Ordoñez)
29 Nov 2023
Contributed by Lukas
🗣️🎙️ Interview with Dolores Ordoñez, Director of AnySolution and Expert in Smart Cities and Tourism In this podcast episode , we interview...
Exploring Travel Insights: The Power of Data & AI (with Mirko Lalli)
20 Oct 2023
Contributed by Lukas
🗣️🎙️ Interview with Mirko Lalli, Founder and CEO of the Data Appeal Company In this podcast episode, we talk with Mirko Lalli, the founder a...
AI and the Future of Tourism (with Wolfram Höpken)
20 Oct 2023
Contributed by Lukas
🗣️🎙️ Interview with Wolfram Höpken, Professor at the University of Applied Sciences of Ravensburg-Weingarten In this episode, we sit down w...
Harnessing Data and Digital Innovations for a Sustainable Future in European Destinations (with Eduardo Santander)
20 Oct 2023
Contributed by Lukas
🗣️🎙️ Interview with Eduardo Santander, CEO/Executive Director of the European Travel Commission (ETC) Today, we sit down with Eduardo Santan...
The Evolving Landscape of Travel : Adapting to a Digital World (with Juho Pesonen)
20 Oct 2023
Contributed by Lukas
🗣️🎙️ Interview with Juho Pesonen, Professor at the University of Eastern Finland Business School In this episode, we delve into the ever-cha...
The Role of Booking.com in Hospitality's Digital Transformation (with Alexei Matouchkine)
20 Oct 2023
Contributed by Lukas
🗣️🎙️ Interview with Alexei Matouchkine, Regional Director at Booking.com In this episode, we delve deep into the world of hospitality'...
Wrapping Up Season 1 with Dr. Alessandro Inversini
09 May 2023
Contributed by Lukas
We wrap up the first season with Dr. Alessandro Inversini, Associate Professor at EHL Hospitality Business School. He is expert in marketing communica...
Travailler ensemble vers la digitalisation pour mutualiser nos ressources - Dr. Roland Schegg (HES-SO Valais)
09 May 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our website (resilienttourism.ch/podcast) Dr. Roland Schegg is a p...
Unlocking Success in Small Tourism Businesses: The Revenue Management Approach Beyond Airlines and Hotels - Dr. Cindy Heo (EHL)
09 May 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN ENGLISH. Transcripts are available on our website (resilienttourism.ch/podcast) Dr Cindy Heo is an Associ...
Agieren statt Reagieren: Daten und Technologie für ein besseres Besuchererlebnis nutzen (Erfolgsgeschichten von Saas-Fee) - Mattia Storni (Saastal Tourismus)
09 May 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN GERMAN. Transcripts are available on our website (resilienttourism.ch/podcast) Mattia Storni is Head of...
Aufbau einer gemeinsamen Dateninfrastruktur für den Tourismus: Herausforderungen und Chancen - André Golliez (HSLU & Open Data Consultant)
09 May 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN SWISS GERMAN. Transcripts are available on our website (resilienttourism.ch/podcast) André Golliez is ...
Settore degli eventi: Un approccio innovativo ai modelli di servizio e al cambiamento tecnologico - Simona Gamba (Locarno Film Festival)
09 May 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN ITALIAN. Transcripts are available on our website (resilienttourism.ch/podcast) Simona Gamba is Deputy ...
Wie kleine Hotels die Digitalisierung in ihrem Betrieb umsetzen können - Sebastian Schmid (Hotel Glocke)
23 Feb 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN SWISS GERMAN. Transcripts are available on our website (resilienttourism.ch/podcast) Sebastian Schmid ...
Les enjeux des offices de tourisme en matière de données - Maxime Gervasi et Guillaume Olsommer (BeMobile)
23 Feb 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our website (resilienttourism.ch/podcast) Maxime Gervasi, co-found...
Der Treffpunkt von Daten und Nachhaltigkeit - Dr. Matthias Fuchs (EHL)
23 Feb 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN GERMAN. Transcripts are available on our website (resilienttourism.ch/podcast) Dr. Matthias Fuchs ist A...
Mieux connaître ses clients et améliorer la durabilité grâce à la data - Emmanuelle Rose (Lausanne Tourisme)
23 Feb 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our website (resilienttourism.ch/podcast) Emmanuelle Rose is in ch...
Improving Processes and Giving Customer Choice with Technology - Ian Millar (EHL)
23 Feb 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN ENGLISH. Transcripts are available on our website (resilienttourism.ch/podcast) Ian Millar is a Senior ...
Hôtellerie et restauration: la technologie pour tirer parti des opportunités de marché - Christopher Meignier (BLENT)
23 Feb 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our website (resilienttourism.ch/podcast) Christopher Meignier is ...
Informationen aus Daten gewinnen, um die Buchungsprozesse von Hotels zu optimieren - Elisha Schoppig (Hotel-Spider)
03 Feb 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN GERMAN. Transcripts are available on our website (resilienttourism.ch/podcast) Elisha Schoppig is Operati...
Regolamentazione del mercato, pianificazione strategica, controllo dei dati e dei flussi - Luca Preto (Ticino Turismo)
02 Feb 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN ITALIAN. Transcripts are available on our website (resilienttourism.ch/podcast) Luca Preto is Head of Digital a...
Exploiter les données pour optimiser la gestion d'un patrimoine et la création de valeur - Vincent Bailly (Association Lavaux Patrimoine mondial)
02 Feb 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our website (resilienttourism.ch/podcast) Vincent Bailly is the di...
Better Communication and Information Flow for Operational Efficiency and Service Excellence - Julia Geffers (Hoxell)
02 Feb 2023
Contributed by Lukas
🎙️ THIS EPISODE WAS RECORDED IN ENGLISH. Transcripts are available on our website (resilienttourism.ch/podcast) Julia Geffers is the CEO ...
Introducing the Resilient Tourism Podcast Series with Dr. Alessandro Inversini
24 Jan 2023
Contributed by Lukas
This podcast series is introduced by Dr. Alessandro Inversini, Associate Professor at EHL Hospitality Business School. He is expert in marketing commu...