Restaurant Rockstars Podcast
Episodes
How To Crush Restaurant Marketing With Erik Shellenberger
17 Aug 2017
Contributed by Lukas
Episode #86 - Your time is valuable and this business is demanding, so I love having guests that cut right to the chase and spell out powerful nuggets...
How I Started A Mug Club And Earned Almost $50K More A Year!
08 Aug 2017
Contributed by Lukas
Episode #85 - Here’s a powerful idea that can bring your restaurant instant cash flow and build that all-important loyalty with your customer. If yo...
The Secret To Finding + Keeping GREAT Restaurant Staff
04 Aug 2017
Contributed by Lukas
Episode #84 - One of the biggest challenges you face as an operator or manager is staffing and turnover. Its a tough labor market No Secret, but it's...
8 Great Things To Tell Your Staff Today
27 Jul 2017
Contributed by Lukas
Episode #83 - I have always believed that the restaurant business is a performance. Its entertainment and your guest experience is ultimately determi...
The Cash Is In Your Pocket Or Theirs
18 Jul 2017
Contributed by Lukas
Episode #82 - Long ago, I learned “You Don’t Ask, You Don’t Get”. Don’t be afraid to ask. Why? Because the most successful restaurants n...
Staff Turnover...NEVER Again
10 Jul 2017
Contributed by Lukas
EPISODE #81 - STAFF TURNOVER....NEVER AGAIN Long ago, I decided turnover was too expensive, created too many headaches and was simply unacceptable in ...
These 3 Things Are Vital To Your Success
05 Jul 2017
Contributed by Lukas
Episode #80 - In my book, there is no more challenging business than running restaurants and I often call it the business of 1000 details. You’ve g...
How To Deliver An Amazing Customer Service Experience
22 Jun 2017
Contributed by Lukas
Episode #79 - Being passionate about this business means having a passion for great service. After all, its the customer’s impression that counts a...
Disaster May Be Around The Next Corner
13 Jun 2017
Contributed by Lukas
I’ve had my share of business interruptions and natural disasters.. Two weeks out from opening my very first restaurant, flood waters came right t...
Get “Bulletproof Or Die”!
06 Jun 2017
Contributed by Lukas
“Get Bulletproof” is an expression that completely applies to running restaurants. The controlled chaos that comes with so many moving parts and ...
A Financial Expert Tells All
31 May 2017
Contributed by Lukas
Episode #76 Many of you know that I have always been super focused on the numbers and most importantly - Profits! Now I know that many restaurant o...
Are Your Customers Peeved?
23 May 2017
Contributed by Lukas
I can’t emphasize enough the importance of putting yourself and your staff in the customers shoes. Best case, you create affinity and truly underst...
WOW Your Customer Or Your Competitors Will!
16 May 2017
Contributed by Lukas
Episode #74 - When I started my first restaurant I instinctively knew that to succeed I had to stand out from my competition and that meant dazzling m...
A Secret Weapon For Your Staff
09 May 2017
Contributed by Lukas
Episode #73 - After starting and running restaurants for two decades, I’ve got your Secret Weapon! Listen closely to this episode. Many restaurant...
Here’s A Profit Center More Profitable Than Your Restaurant!
01 May 2017
Contributed by Lukas
Episode #72 As rocking as your place may be, you can’t have too many profit centers! You may have Take-Out, possibly Delivery, even the Retail Stor...
Print Money In Your Restaurant With Cash Cows
26 Apr 2017
Contributed by Lukas
Episode #71 - The Bottom Line is: Your restaurant Needs Cash Cows and you can’t have too many! What’s a Cash Cow you ask? Any food or beverage ...
Explode Your Restaurant’s Marketing Firepower!
21 Apr 2017
Contributed by Lukas
EPISODE #70 Nothing is more important than your restaurant’s hard-earned reputation. Whether you’ve been in business for years or just starting ...
"Paramount Service" Knows NO Price Point!
13 Apr 2017
Contributed by Lukas
Episode #69 - Many people expect that just because they’re dining in a five-star restaurant that they’re going to get great service… in contrast...
Secrets From A 5-Star Kitchen w/ Rachel Wiener of the St. Regis Deer Valley
06 Apr 2017
Contributed by Lukas
Episode #68 - In the world of reality TV and in many real world kitchens, hot-tempered chefs attempt to extract the best from their subordinates throu...
Could You Leave Your Restaurant? Exit Strategy Part 2
28 Mar 2017
Contributed by Lukas
#67 Could You Leave Your Restaurant? Exit Strategy Part 2 - Do you dream of changing your life and doing something different? Maybe you’ve run you...
Never Quit, Never Say Die
22 Mar 2017
Contributed by Lukas
Entrepreneurship has always captivated me… the freedom to have a dream, follow it and make it reality. Its called the path less travelled for a rea...
How To Absolutely Dominate The Competition
17 Mar 2017
Contributed by Lukas
#65 - On any given day, industry headlines are ripe with falling sales and restaurant closures, both chain and indie. No surprise with rising costs,...
The Money’s Either In Your Pocket Or Theirs!
09 Mar 2017
Contributed by Lukas
#64 - To run a really profitable restaurant, you have to pay attention to the key financial details. Problem is this can be a hassle. Many operators ...
The Heart & Soul Of A Restaurateur
22 Feb 2017
Contributed by Lukas
Episode # 63 - You know this business is all about passion… the blood, sweat, tears and hard knocks that define a triumphant restaurateur. Mr. Chr...
Would Your Restaurant Win An Oscar?
15 Feb 2017
Contributed by Lukas
Episode #62 - When your doors open for business each day, its like the curtain going up and suddenly its “Showtime”! Think of your staff not as h...
What Would Happen if You Left Your Restaurant??
03 Feb 2017
Contributed by Lukas
#61 - I learned a long time ago that you have a “System” if you can leave your restaurant for a week, a month or a year or more and its just as su...
Why & When You Should Close Your Restaurant
27 Jan 2017
Contributed by Lukas
Episode #60 - I’m hoping you’ve been listening to my last series of Podcasts where I’ve covered vital “Systems” to Rock Your Restaurant. If...
Recipe For Disaster In Your Restaurant
10 Jan 2017
Contributed by Lukas
Episode #59 - I’m doing a series of Podcasts covering vital “Systems” to Rock Your Restaurant, so if you missed the last few go back and have a ...
How To Tell If Your Menu Is Printing Money Or Losing Money
03 Jan 2017
Contributed by Lukas
Episode #58 - In my last few episodes we’ve been covering vital tools to Rock Your Restaurant! My friend and industry PRO Jaime Oikle of www.runn...
Find Out NOW if Your Least Profitable Menu Items are Your Biggest Sellers!
28 Dec 2016
Contributed by Lukas
You’ve got to listen to my next series of Podcasts and this one in particular… I’m working with my friend and industry PRO Jaime Oikle of www....
How to Save 4% on your Food Cost - Do This Now!
21 Dec 2016
Contributed by Lukas
Episode #56 You’ve got to listen to my next series of Podcasts… I’m working with my friend and industry PRO Jaime Oikle of www.runningrestauran...
Dominate Your Competition With Personalized Guest Service
13 Dec 2016
Contributed by Lukas
Episode #55 - It's all about Service today. Your customers expect it and your restaurant has to deliver it. If not, your competition certainly will...
TOP TIP - How To Sell More Gift Cards This Holiday Season
07 Dec 2016
Contributed by Lukas
Episode #54 - It's the Holidays and there’s no better time to sell more Gift Cards. This time of year is a literal cash injection in your busines...
A Simple App That Rocks Your Beverage Sales And Trains Your Staff
06 Dec 2016
Contributed by Lukas
Episode #53 - I hope you listened to my earlier episode about the Uncorkd APP. It gets even better! Listen to part 2 as we talk about Beverage Me...
This Chain Has it Dialed & Your Restaurant Can Too!
29 Nov 2016
Contributed by Lukas
I’ve always believed there are 3 very important elements to any successful restaurant - Food, Service & Ambiance and to really get the buzz going fo...
Are There Leaks In Your Restaurant's Labor Costs?
22 Nov 2016
Contributed by Lukas
You know that Labor cost is one of your restaurant’s biggest expenses alone without all the common employee abuses that happen every week in this bu...
Boost Your Beverage Sales & Train Your Staff With One Simple App
16 Nov 2016
Contributed by Lukas
Whenever I come across a new system that makes a restaurant more money while enhancing the guest experience, I’ve got to tell you about it. So here...
Is Hospitality A Lost Art?
07 Nov 2016
Contributed by Lukas
Episode #49 Top Tip - Is Hospitality A Lost Art? A good friend of mine is a chef and he’s owned several fine dining places. I owned family casual...
Testimonial - Opening a New Restaurant With The Academy
02 Nov 2016
Contributed by Lukas
A great success story from The Restaurant Rockstars Academy!
Why The Absolute Best Servers Assume The Sale
02 Nov 2016
Contributed by Lukas
Episode #48 - I’ve noticed that many restaurants train their staff on service, but not Sales - Why? Think about sales as the lifeblood of your rest...
This Restaurant App Is A Game Changer
25 Oct 2016
Contributed by Lukas
Drop whatever you’re doing and get this Free App now… Running a restaurant is the most challenging business I know.. so many details, so many ho...
TOP TIP - Are You Hiring The Wrong People With The Wrong Approach?
21 Oct 2016
Contributed by Lukas
Lots of restaurants hire in a pinch for the wrong reasons with the wrong approach. I see want ads all the time for desperate restaurants seeking expe...
Part 2 - Your Burning Questions Answered with Jaime Oikle
18 Oct 2016
Contributed by Lukas
In my last episode, my friend and fellow industry Pro Jaime Oikle of www.runningrestaurants.com suggested we ask our listeners for their most challeng...
Part 1 - Burning Questions From Restaurant Owners With Jaime Oikle
13 Oct 2016
Contributed by Lukas
Listen as Jaime Oikle of Running Restaurants and I answer burning business questions submitted by restaurant owners.
TOP TIP Why Fast Food And Full Serve Restaurants Don't Mix
13 Oct 2016
Contributed by Lukas
When you eat out in other restaurants, if you’re anything like me you critique the operation - from food to service and ambiance… Funny how we ca...
Systemize Your Restaurant Right From The Start!
27 Sep 2016
Contributed by Lukas
Today’s podcast episode features my very first Restaurant Rock Stars “ACADEMY” customer. Much like me 22 years ago, he quit a secure job to fol...
What Sales Stars Customers Are Saying
15 Sep 2016
Contributed by Lukas
Multiple customers explain how Sales Stars has been an invaluable training tool for their waitstaff + servers.
Top Tip - Fix What's Broken Or You'll Repeat Your Mistakes
14 Sep 2016
Contributed by Lukas
I get it. As restauranteurs we think we’ve got it all covered, but a fresh perspective can really improve your operation. Don’t get so close to ...
Don't Hire Another Employee Until You Hear This!
02 Sep 2016
Contributed by Lukas
This is a high-turnover business, but I’ve got the solution. Don’t hire another person in your restaurant til you listen to my latest episode. ...
Episode #39 Top Tip - You Can’t Have TOO Many HOOKS!!
18 Aug 2016
Contributed by Lukas
A “hook” is anything unique, different, eye-catching or appealing about the way you do business.. If you have really cool hooks and promote them ...
Episode #38 Kill It Or Get Killed - 25 Actionable Ideas For Your Restaurant!
04 Aug 2016
Contributed by Lukas
This is my most powerful Podcast yet… If you’re not willing to invest 1 hour in your business to dominate your competition, you might as well tur...
Episode #37 Fill Your Seats Night After Night For $300
29 Jul 2016
Contributed by Lukas
Here’s an easy & inexpensive way to create an amazing video that brings your restaurant to life for the customer even when they’re not in your res...
Episode #36 TOP TIP - Why CLOSING Your Restaurant Will SAVE You $$$!
21 Jul 2016
Contributed by Lukas
Many restaurateurs HATE the numbers… some even avoid their finances completely, but I’m going to show you why this is a dangerous game. If your ...
EPISODE #35 A ROCKING MARKETING SYSTEM ON THE CHEAP!
13 Jul 2016
Contributed by Lukas
Many restaurants waste thousands of $$ on the shotgun approach of traditional marketing. Listen as Bar/Restaurant expert Nick Fosberg explains how pe...
Riff #34 Don’t Fear Technology… Fear A Restaurant Without A System!
18 Jun 2016
Contributed by Lukas
I get it - your restaurant has so many moving pieces, do you need another? YES! I’m talking about simplifying your business and your life so you ...
Riff #33 Wobbly Tables Wobble Your Customer - The Solution Once and For All
07 Jun 2016
Contributed by Lukas
Every impression and detail in your restaurant impacts the guest experience and is lasting. Above all, you want your customer to be comfortable and l...
Riff #32 This Customer Convenience Adds Higher Profit Sales Without Taking Up Seats
31 May 2016
Contributed by Lukas
Two important things to remember running restaurants: if you don’t stay ahead of your competition, you’ll get run over AND you can’t have too m...
Riff #31 How To Run A Restaurant That Doesn't Run You - Jaime Oikle
19 May 2016
Contributed by Lukas
You’re in the thick of your restaurant… I get It! So many details, so much to worry about… Staffing, Service, Marketing, Food… the all-import...
Riff #30 The Real Scoop On Your State Restaurant Association
12 May 2016
Contributed by Lukas
For 20 years, I was a member of my state restaurant association and for two terms I served on its Board of Directors. This was a wise decision as I ...
Riff #29 If Your Staff Don't Notice, Your Guests Will
10 May 2016
Contributed by Lukas
- You have 1 Chance to make a positive Impression in your restaurant and impressions are lasting - Train your staff to NOTICE. To See what the guest ...
Riff #28 Eric Cacciatore Of Restaurant Unstoppable - Why I Surround Myself With Industry Leaders
04 May 2016
Contributed by Lukas
Riff #28 Eric Cacciatore Of Restaurant Unstoppable - Why I Surround Myself With Industry Leaders by Roger Beaudoin
Riff #27 How To Build Your Brand & Print Money By Dining In Your Own Restaurant!
03 May 2016
Contributed by Lukas
As owners and managers, we all get to sample the menu, but how often do you sit down as a customer? Why? Its our nature to spend all our time on t...
Riff #26 Got the Back of House Blues? Here’s your Answer!
28 Apr 2016
Contributed by Lukas
Systems are all-important in your restaurant… they simplify, keep you organized, save time & money, but the industry has been slow adapters to techn...
Riff #25 Is Your Restaurant Crazy Profitable Or Just Popular
26 Apr 2016
Contributed by Lukas
You are insanely busy and your restaurant appears really popular but is is Crazy Profitable? Work smarter not harder! Many restaurants give more tho...
Riff #24 HOW TO LAUNCH A HOT NEW CONCEPT WITH BRETT PAYNE OF CLASSIC ROCK COFFEE
21 Apr 2016
Contributed by Lukas
Classic Rock Coffee is a franchise on fire right now as it expands around the world. This way cool concept marries coffee & food with classic Rock N ...
Riff #23 When Hospitality Goes Wrong and I "Wine"
19 Apr 2016
Contributed by Lukas
A great dining experience pairs food with exemplary service & ambiance. Some restaurants have great food, but the service falls short or maybe guests...
Riff #22 What Happened to the Service in a Service Business?? An Interview with Chef James Clary
14 Apr 2016
Contributed by Lukas
True hospitality is in many cases a lost art. Generations ago, gas stations would wash your windshield and check your oil and restaurants would thri...
Riff #21 The Mega Power Of Your Restaurant's Daily Preshift Meeting
10 Mar 2016
Contributed by Lukas
There is nothing more mega powerful than a CONSISTENT and EFFECTIVE pre-shift meeting. Follow the lead of all of the professional sports teams. Ther...
Riff #20 The Power of Using Restaurant Intelligence To Build Your Business & Brand
09 Feb 2016
Contributed by Lukas
The power of utilizing restaurant intelligence to build your brand, featuring a progressive new leader in the industry: Swipely.
Riff #19 What's My Dentist Got To Do With It
03 Feb 2016
Contributed by Lukas
When it comes to branding, some people just get it! Don't be afraid to look for inspiration outside of your industry.
RIff #18 Create Your Dream Team
06 Jan 2016
Contributed by Lukas
(Sorry for the poor audio quality in this episode, the content however is GREAT!) Restaurateurs and Managers: Turnover is a huge problem in the resta...
Riff #17 Fantastic Food Overshadowed by Inconsistency
30 Nov 2015
Contributed by Lukas
Hey There Rockstars… My latest Riff is all about the importance of consistency provided by your restaurant service team whether in the dining room...
Riff # 16 Should you Lease or Own your Property?
17 Nov 2015
Contributed by Lukas
Listen to my latest Riff all about the challenges of leasing your space and WHY you should be working towards owning your property.
Riff #15 The Devil Is In The Details In Denver
30 Oct 2015
Contributed by Lukas
Its All In the Details…. Are you on top of all the moving pieces in your restaurant or is your guest experience lacking? … Listen as Roger tells o...
Riff #13 Get a free copy of my book
12 Oct 2015
Contributed by Lukas
To continually improve SALES STARS and ensure that it is results driven, cost-effective and easy to implement, I'd like your FEEDBACK. As a thank y...
SALES STARS SERVER TRAINING - DOUBLE YOUR PROFITS - WHAT, WHY, HOW
01 Oct 2015
Contributed by Lukas
ROGER EXPLAINS HOW HIS SALES STARS SERVER TRAINING SYSTEM HELPED HIM RING A MILLION DOLLARS IN SALES IN JUST A 4 MONTH SEASON.
Riff 12 How to Make Your Restaurant Kid Friendly and Why it's so Important
30 Sep 2015
Contributed by Lukas
Is your place Kid Friendly? It should be, because kids often decide where the family eats out… Roger shares easily actionable ideas to make your r...
Rockstar Coaching
15 Sep 2015
Contributed by Lukas
Roger explains Restaurant Rockstar Coaching
Riff #11 - Announcing the Rock Your Restaurant Financial System
04 Sep 2015
Contributed by Lukas
YES! Our ROCK YOUR RESTAURANT Financial SYSTEM is finally here!! Listen to Roger's school of hard knocks journey to financial success as he teaches yo...
Riff #10 Light Up Your Restaurant
02 Sep 2015
Contributed by Lukas
Learn from Roger this week why taking a close look at the critical details of your operation and keeping on top of your competitors and industry trend...
Riff #9 - Is Your Restaurant Wildly Successful?
27 Aug 2015
Contributed by Lukas
Is your restaurant wildly successful?… Your bank account is growing, you can take time off while the cash register keeps ringing and you can count ...
Riff#8 - Make More Money
19 Aug 2015
Contributed by Lukas
Make more money and get more regulars in your restaurant…. Give things away (NOT INSIDE, BUT OUTSIDE your restaurant)!