Retail Disrupted
Episodes
AI: The Word of 2023
07 Nov 2023
Contributed by Lukas
Collins Dictionary has announced that 'AI' is the Word of the Year for 2023. Miya Knights, Retail Consultant and Publisher of Retail Technology Maga...
Wilko's Revival, Asos' Identity Crisis and Bellwether Next Getting It Right
03 Nov 2023
Contributed by Lukas
In this bumper episode of Retail Disrupted, retail consultant and high street champion Graham Soult joins Natalie to discuss Wilko's return to the hig...
Victoria's Secret Is Bringing Sexy Back
20 Oct 2023
Contributed by Lukas
In retail today, you need to have a laser-clear understanding of your brand and what it stands for. But what if what you stand for is no longer cultu...
Protecting Pockets Before Planet
11 Oct 2023
Contributed by Lukas
Ben Sillitoe, Founder and Editor of Green Retail World, joins Natalie in Cannes for a live recap of Manhattan Exchange. How might generative AI be us...
Quick Commerce: Collaborate or Die?
03 Oct 2023
Contributed by Lukas
George Nott, Technology Editor at The Grocer, joins Natalie to discuss the evolution of quick commerce. They examine the latest Uber Eats/Getir colla...
Next Level Retail with FreedomPay and Worldpay
28 Sep 2023
Contributed by Lukas
Live from Paris Retail Week, Natalie speaks to FreedomPay and Worldpay about unified commerce and how payments are evolving to meet customer needs. ...
Goodbye Free Returns. It's Been Costly.
21 Sep 2023
Contributed by Lukas
H&M is the latest fashion retailer to start charging shoppers for online returns. Jonathan De Mello, Founder & CEO at JDM Retail, joins Natalie to exp...
Enemy to Frenemy: Amazon & Iceland
13 Sep 2023
Contributed by Lukas
"We hate Amazon. They'll bully us and do horrible things to us. They'll use us, we don't want anything to do with them." - Iceland Managing Director, ...
Friction vs. Reward
20 Jul 2023
Contributed by Lukas
Richard Hammond, CEO of Uncrowd and fellow retail author, joins Natalie to explore the differences in US and UK grocery retailing. Why have British r...
Primed to Spend?
12 Jul 2023
Contributed by Lukas
It's Amazon Prime Day and the bargains are flying - but will shoppers bite? What's new this year and how has the competition responded? In this episod...
Grocery Greedflation?
29 Jun 2023
Contributed by Lukas
Are the UK supermarkets profiteering? Food price inflation remains stubbornly high at 18.4% - its highest level since the 1970s - and now lawmakers w...
Why Amazon Should Buy Ocado
23 Jun 2023
Contributed by Lukas
Brittain Ladd, former Amazon executive and one of the world's leading experts in retail strategy, robotics, microfulfillment, logistics, and supply ch...
Le Chatbot: Carrefour Ups Its Generative AI Game
16 Jun 2023
Contributed by Lukas
French retailing giant Carrefour has become the first grocery retailer to integrate ChatGPT into its e-commerce website. Its new AI-powered chatbot H...
Are Loyalty Cards Making Us Less Loyal?
09 Jun 2023
Contributed by Lukas
Supermarket loyalty schemes are having a revival but is customer loyalty dead? In this epsiode, Natalie explores how the need to offer customers immed...
Will AI Kill the Amazon Star? Bill Gates Thinks So.
26 May 2023
Contributed by Lukas
In this week's episode, Natalie shares the highlights from her recent interview with Simon Arora, former CEO of B&M, and delves into Bill Gates' predi...
Bread and Biometrics
28 Mar 2023
Contributed by Lukas
Amazon's pay-by-palm technology is being tested in select Panera locations in the US. JP Morgan will also begin piloting biometrics-based payments wit...
Fast Fashion's Fast Checkout
22 Mar 2023
Contributed by Lukas
Boris Planer, Head of Consumer and Market Insight at the trend forecasters WGSN, joins Natalie Berg to discuss the state of German retail and in parti...
What is the Future of Loyalty? How Will ChatGPT Impact Retail? And Why is Barcelona Curtailing Home Deliveries?
16 Mar 2023
Contributed by Lukas
Miya Knights, author, consultant and publisher of RetailTechnology.co.uk, joins Natalie Berg to break down the biggest news stories reshaping retail...
Why Amazon Will Go From Disruptor To Disrupted
07 Mar 2023
Contributed by Lukas
We often think of Amazon as one of those invincible brands. A bulletproof business. A business that has transformed the retail sector thanks to a re...
Sephora's Return to Blighty
07 Mar 2023
Contributed by Lukas
One of the most hotly anticipated store openings – or should we say REopenings – is happening this week. US-based beauty retailer Sephora re-enter...
Welcome to Retail Disrupted
07 Mar 2023
Contributed by Lukas
The retail sector is no stranger to disruption. Technology continues to disrupt all aspects of shopping - from on-demand groceries that turn up in 15 ...