Scale Tale - The Customer Success Podcast
Activity Overview
Episode publication activity over the past year
Episodes
Customer Success Challenges While Scaling Up W/ Parul Bhandari
23 Dec 2024
Contributed by Lukas
Have you ever wondered what challenges customer success managers (CSMs) face, especially when companies focus solely on sales? In this episode, we div...
How To Create A Positive Impact As A Customer Success Manager w/ Jeff Mar
14 Nov 2024
Contributed by Lukas
How do you make meaningful connections in customer success? Do you really need a mentor, and if so, how do you find one? We answer all these questions...
Tactics To Decrease Churn And Expand Revenue w/ Peter Armaly
12 Nov 2024
Contributed by Lukas
In the 20th episode of Scale Tale, Mausmi Ambastha is joined by customer success expert Peter Armaly for a deep dive into the true essence of CS leade...
Can Advocacy Generate Revenue w/ Christian Jakenfelds
11 Nov 2024
Contributed by Lukas
No doubt about the fact that Net Revenue Retention (NRR) is vital, but it overlooks a crucial aspect of customer value: advocacy. Imagine a customer s...
Is Customer Success Becoming Sales? w/ Jason Noble
24 Jul 2024
Contributed by Lukas
Despite Customer Success function being the key to customer retention and business growth, it has often been looked upon as a cost center. With effort...
Understanding Escalation Management with Parker Chase Corwin
06 Jun 2024
Contributed by Lukas
Despite our best efforts at keeping our customers at ease, it may so happen that the customers may not be fully delighted. Understanding, managing, an...
Revenue-centric customer success culture w/ Maranda Dziekonski
24 Apr 2024
Contributed by Lukas
CS is evolving, with a push towards revenue. While focusing on nurturing the customer relationship, CSMs are now tasked with making sales.Balancing th...
5 Costly Customer Success Mistakes ft. Markus Rentsch
08 Apr 2024
Contributed by Lukas
To build the foundations of a business focused on growth and sustainability it’s essential to learn why customers pack their bags and how every depa...
Professional Education in Customer Success w/ Vijay Mehrotra
07 Mar 2024
Contributed by Lukas
Today leaders are keen on ensuring customer value.Customer Success plays a pivotal position in the customer-centric software industry. If you are eyei...
What an Ideal Customer Success Platform Must Look Like ft. Wyeth Goodenough
05 Feb 2024
Contributed by Lukas
Most CS platforms are designed for post-sales customer journeys. But, CS begins early-on in the life cycle of a customer journey. CS platforms aren’...
How to Spot Bad-Fit Customers in a SaaS Business ft. Anita Toth
23 Jan 2024
Contributed by Lukas
Bad-fit customers are that troublesome segment that often leaves us scratching your heads about what to do. Customers who are not well-suited or align...
Aligning Sales, Revenue and Customer Success ft. Alex Farmer
29 Dec 2023
Contributed by Lukas
The customer-facing teams work in silos. This results in misaligned expectations between teams. Result? The customer feels lost. In this episode of th...
Customer Success Metrics That Actually Matter ft. Rick Adams
22 Nov 2023
Contributed by Lukas
As CSMs, it gets harder to put a label on our efforts when we aren’t able to justify quantitatively. Sure, metrics help us do that, but, the knowled...
Importance of Documentation and Its Impact on CS Operations w/ Rachel Baker
23 Oct 2023
Contributed by Lukas
Can you imagine 2 CSMs managing the load of 30-40 customers? Impossible to fathom right? Here’s where the power of documentation comes into play. Do...
How To Nail Upselling In Customer Success w/ Rachel Provan
21 Sep 2023
Contributed by Lukas
One of the biggest challenges in Customer Success is aligning goals and expectations. Many Customer Success Managers (CSMs) feel uncomfortable with up...
Avoiding Mistakes That Derail Early-Stage Startups w/ Irit Eizips
05 Sep 2023
Contributed by Lukas
Right from validating the idea to providing exceptional value to customers, every startup goes through different phases of the startup journey. In thi...
Crafting Your Online Presence in Customer Success w/ Ashna Patel
22 Aug 2023
Contributed by Lukas
Cultivating an online presence opens the gateway to a realm abundant with opportunities. In an insightful conversation, Ashna Patel, a prominent figur...
Mastering the art of customer journey mapping w/ Mike Sasaki
10 Aug 2023
Contributed by Lukas
A true customer-centric company strives to know the needs of their customer at every stage of their journey. Identifying various touchpoints the custo...
Mastering Customer Success Metrics for Early Stage Startups w/ Donna Weber
31 Jul 2023
Contributed by Lukas
Donna Weber, the world renowned Customer Onboarding Expert and author of the book "Onboarding Matters" joins Mausmi Ambastha, co-founder of ZapScale a...
How To Successfully Drive Customer Centric Onboarding w/ Clay Telfer
16 Jun 2023
Contributed by Lukas
In the first episode of Scale Tale: The Customer Success Podcast, Mausmi Ambastha (Co-Founder ZapScale) dived into 2 very essential topics with Clay: ...
Trailer: Scale Tale - The Customer Success Podcast
14 Jun 2023
Contributed by Lukas
Scale Tale is a podcast by ZapScale which is focused on exploring the world of customer success and discovering the strategies that lead to sustainabl...
Driving Early Stage Startup Growth Through Customer Success w/ Angela Guedes
14 Jun 2023
Contributed by Lukas
The role of a founder of a SaaS start-up is like the one of a leader in an unknown terrain. Founders typically know the product best and can provide h...
Prioritizing Customer Success in the Zero to One Journey w/ Jarvis Harris
14 Jun 2023
Contributed by Lukas
In this episode of Scale Tale: The Customer Success Podcast, our host Mausmi Ambastha is joined by a very special guest - Jarvis Harris, Chief Custome...