Sell more and lose less - with ECR Retail Loss
Episodes
Returns Fraud
02 Apr 2026
Contributed by Lukas
Professor Michael Townsley and Dr Andrew Childs join Colin Peacock to discuss new ECR Retail Loss research into returns fraud and abuse.Drawing on a s...
Retail Supply Chain Theft
19 Mar 2026
Contributed by Lukas
The scale of retail supply chain theft is hard to ignore. With some retailers reporting $200 million worth of freight on the road on any given day, ev...
S3 EP 1: Predicting Inventory Record Inaccuracies
03 Mar 2026
Contributed by Lukas
Predicting inventory inaccuracies is a practical way for retailers to target the items most likely to be wrong, rather than counting everything equall...
Facial Recognition
11 Sep 2025
Contributed by Lukas
Facial recognition is delivering serious results—one retailer reported a 25% drop in shrink—but it’s still on shaky ground.Professor Emmeline Ta...
Staff Dishonesty and Internal Theft
28 Aug 2025
Contributed by Lukas
Internal theft is responsible for a huge chunk of retail loss—yet only 2% of cases ever come to light.Professor Emmeline Taylor joins Colin Peacock ...
Quick Commerce
14 Aug 2025
Contributed by Lukas
What happens when someone orders five beers and a bag of crisps to arrive within 15 minutes but the store only has four beers?Professor Daniel Corsten...
On Shelf Availability
31 Jul 2025
Contributed by Lukas
Cameras don’t solve on-shelf availability—but they support it.Daniel Corsten joins Colin Peacock to discuss the latest ECR Retail Loss research an...
Wardrobing
17 Jul 2025
Contributed by Lukas
Criminologist Joe Clare shares practical lessons from ECR Retail Loss’s recent returns fraud research, revealing how a small group of repeat offende...
Food Waste
03 Jul 2025
Contributed by Lukas
Despite being the cheapest option for food redistribution, less than a quarter of major retailers donate surplus food to their store colleagues.Colin ...
Face recognition
19 Jun 2025
Contributed by Lukas
Some retailers report up to a 25% shrink reduction when they use face recognition.In this episode, Colin and Emmeline explore how stores across the US...
Forecourt Losses
05 Jun 2025
Contributed by Lukas
Is pay-at-pump a quick fix or a false promise? How can retailers reduce drive-offs and maintain supplementary spending?Professor Emmeline Taylor joins...
Benchmarking E-Commerce Loss
22 May 2025
Contributed by Lukas
This week, Colin Peacock is joined by Professor Michael Townsley to reflect on ECR Retail Loss’s first-ever meeting focused on benchmarking KPIs for...
Security Officers
15 May 2025
Contributed by Lukas
This week, Colin Peacock and Professor Emmeline Taylor discuss the evolving role of security officers in retail.And how training, integration, and inv...
Security Operations Centres
08 May 2025
Contributed by Lukas
This week, Colin Peacock is joined by Professor Emmeline Taylor to explore how retailers are evolving their Security Operations Centres (SOCs) into po...
Cash Loss
01 May 2025
Contributed by Lukas
This week, Colin Peacock and Professor Emmeline Taylor zoom in on the often-overlooked issue of cash loss in retail.They reflect on how internal theft...
Digital Loss Prevention
24 Apr 2025
Contributed by Lukas
This week, Colin Peacock is joined by Professor Michael Townsley from Griffith University to focus on a case study: looking at one major e-commerce re...
Fortress Stores
17 Apr 2025
Contributed by Lukas
This week, Colin Peacock is again joined by Professor Emmeline Taylor to discuss the free to download self-assessment tool included in her Fortress St...
Product Protection
10 Apr 2025
Contributed by Lukas
This week, Colin Peacock and Professor Emmeline Taylor catch up to discuss the latest innovations from global retailers in protecting high-risk and hi...
Digital Incident Reporting
03 Apr 2025
Contributed by Lukas
This week, Colin Peacock is joined by Professor Emmeline Taylor to explore how retailers are transforming store incident reporting through digital sys...
Food Waste
17 Jan 2025
Contributed by Lukas
Engaging store leaders and associates in the fight against food waste is one of the key pillars of a successful strategy to reducing food waste in the...
Online substitutions
10 Jan 2025
Contributed by Lukas
On this week's episode Colin Peacock is joined by Professor Daniel Corsten to discuss managing substitutions for online orders picked from store.They ...
Bakery
03 Jan 2025
Contributed by Lukas
Bakery, whether it is bought in, or produced in the store is consistently an area of high loss and waste, often accounting for up to 40% of all the su...
Bananas
27 Dec 2024
Contributed by Lukas
This week Colin Peacock is joined by Richard Thaleman to discuss the benefits of selling bananas by item instead of by weight.They look at how sellin...
The true cost of food waste
20 Dec 2024
Contributed by Lukas
This week Colin Peacock is joined by Richard Thaleman to discuss Lisa Jack’s report on the true cost of food surplus and unsold food.And look at ho...
Bodyworn cameras
13 Dec 2024
Contributed by Lukas
This week Professor Adrian Beck reports back on his new research on the effectiveness of body worn cameras in retail stores.He joins Colin Peacock to...
Managing marketplace losses
06 Dec 2024
Contributed by Lukas
This week Professor Adrian Beck joins Colin Peacock to discuss the challenges retailers face because of fraudulent claims in online marketplaces.In th...
RFID in the retail supply chain
29 Nov 2024
Contributed by Lukas
Exploring the role of RFID to improve supply chain operations, especially for omni-channel retailers, has now become a priority for many retailers.Thi...
Self Checkout
22 Nov 2024
Contributed by Lukas
This week Colin Peacock is joined by Professor Adrian Peacock to reflect on our SCO innovation summit in Brussels earlier this year. We discuss ...
Food surplus
15 Nov 2024
Contributed by Lukas
To markdown or not to markdown? On the day [of expiry date] or some days before? Merchandised in the aisle OR a dedicated markdown location? Labels an...
Security Guards
08 Nov 2024
Contributed by Lukas
This week Colin Peacock is joined by Professor Adrian Peacock to explore innovations in retail security and security guards,They discuss how retailers...
Improving shelf replenishment routines
01 Nov 2024
Contributed by Lukas
Retailers are constantly looking for new ways to improve shelf-replenishment routines and reduce out of stocks. At the same time they also want to sho...
Self returns: Removing friction
18 Oct 2024
Contributed by Lukas
Returns are a significant cost of doing business online, especially in sectors such as apparel and shoes where returns rates can be 30% plus.Our 2018 ...
The rise of RFID in grocery stores
04 Oct 2024
Contributed by Lukas
Following rapid adoption in fashion and sports retailers, there is strong interest from supermarket retailers as to how RFID could help improve produc...
Internal theft and staff dishonesty
20 Sep 2024
Contributed by Lukas
One grocery retailer recently reduced losses on sandwiches by 25%, through the deployment of an anti-theft internal communications campaign.On this po...
Loose produce
06 Sep 2024
Contributed by Lukas
Pity the organic avocado, damaged and bruised on its way to the shelf, "roughed up" on the shelf by shoppers, picked by mistake by the in-store picker...
Fresh meat losses
23 Aug 2024
Contributed by Lukas
Meat losses, especially on lines such as Fillet Steaks, can be in excess of 20% of sales but what is driving these losses? Theft for Resale? Internal ...
Video analytics in retail
09 Aug 2024
Contributed by Lukas
In this podcast Colin Peacock and Professor Adrian Beck consider how the use of video analytics is broadening across the retail estate, especially in ...
Dealing with unknown items at self-checkout
26 Jul 2024
Contributed by Lukas
Items not scanning at self-checkout create frustration, temptation and add friction to the shopper journey.In this podcast Colin Peacock and Professor...
Managing forecourt losses
15 Jul 2024
Contributed by Lukas
There are broadly two operating models for petrol / gas forecourts. Either the shopper fills up and then goes inside the store to pay for their fuel a...
In store facial recognition
20 Mar 2024
Contributed by Lukas
Join Colin Peacock and Professor Adrian Beck as they discuss how retailers are using facial recognition technology within the legal constraints to red...
RFID - Use cases beyond counting
19 Mar 2024
Contributed by Lukas
Colin Peacock and Professor Adrian Beck discuss some of the latest thinking from retailers who are seeing significant benefits from the data associate...
Scan and Go
19 Mar 2024
Contributed by Lukas
On this episode, Colin Peacock is joined by Professor Adrian Beck to discuss where next for Scan and Go? How can retailers reduce errors, improve accu...