The Service Ducks Podcast
Episodes
S03 E02: Duck Duck Deepfake
19 Nov 2025
Contributed by Lukas
Title: Embracing Change: Insights from the Service Ducks PodcastIntroduction:Welcome to another exciting episode of the Service Ducks podcast! In this...
S03 E01: Shoulder Buddies & Catchup Chats
06 Nov 2025
Contributed by Lukas
After nearly a year off, the Service Ducks are back to talk all things ServiceNow, Disney shoulder buddies, and the AI takeover we apparently slept th...
S02 E19: The Quack Before Christmas
23 Dec 2024
Contributed by Lukas
This week on the Service Ducks podcast, we’re taking a break from the usual tech talk for a festive celebration! In our Christmas Special, we’ll u...
S02 E18: ServiceNow: WorldForum Debrief
17 Oct 2024
Contributed by Lukas
In this episode, James and I chat about our recent adventure at the ServiceNow World Forum in London! 🌍 We kick things off reminiscing about the fu...
S02 E17 ServiceNow Xanadu Updates & Summer Stories
14 Aug 2024
Contributed by Lukas
Get ready for a wild ride as James and Russ take a sneak peek at ServiceNow's "Xanadu" release 🚀, where they uncover cool new feature...
S02 E16: Elevating User Experience with ServiceNow Horizon
10 Jul 2024
Contributed by Lukas
In this episode of the Service Ducks Podcast, we dive into ServiceNow's exciting new offering, Horizon, which is all about enhancing user experien...
S02 E15: Mastering Change Freezes
19 Jun 2024
Contributed by Lukas
Get ready for an exhilarating ride as James unveils his jaw-dropping Game of Thrones figurine collection, while Russ spills the beans on his pro finan...
S02 E14 Jace Benson & Justin Meadows Vegas Vibes at ServiceNow's Knowledge 24
15 May 2024
Contributed by Lukas
Join us in this special episode as James and I sit down with two powerhouse content creators, Justin Meadows and Jace Benson. These guys are behind so...
S02 E13: Countdown to ServiceNow Knowledge 24 - Agenda Anticipation
03 May 2024
Contributed by Lukas
In this episode, join us as James shares his recent triumphs from his captivating webinar on ServiceNow Washington highlights for DXC. 🌟 We delve...
S02 E12: ServiceNow, Marathons and Magic
27 Mar 2024
Contributed by Lukas
🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling! In this...
S02 E11: From Teslas to Tech Meetups
21 Feb 2024
Contributed by Lukas
🎙️ Welcome to this new episode of the Service Ducks Podcast, where James and Russ dive deep into the world of ServiceNow! James kicks things off ...
S02 E10: Pantomime Dame
12 Jan 2024
Contributed by Lukas
Welcome back, fellow ServiceNow enthusiasts, to another exciting episode of The Service Ducks Podcast! In this much-anticipated instalment, your favo...
S02 E09: Its Beginning to Look like Xmas
06 Dec 2023
Contributed by Lukas
In the latest episode of the Service Ducks Podcast, your hosts James and Russ discuss recent ServiceNow events, how James has built a local GPT and di...
S02 E08: Scott Gamble: Contact Center to ITSM Star
22 Nov 2023
Contributed by Lukas
In the latest episode of the Service Ducks Podcast, your hosts James and Russ sit down with Scott Gamble, Principal - Technology Workflows Leading Pra...
S02 E07: The Magic of Mastery with Chris Schuh
08 Nov 2023
Contributed by Lukas
Discover the secret formula for ServiceNow success with our latest episode of 'The Magic of Mastery.' Join us as we welcome Chris Schuh, the...
S02 S06: Embracing ServiceNow:The Start of a Beautiful Bond with Justin Loftas
25 Oct 2023
Contributed by Lukas
🎙️🦆In this stellar episode, we had the privilege of chatting with Justin Loftas, the brilliant Technical Director at UP3. Join us as we delve ...
S02 E05: Over the Finish Line Gen AI and Mental Self Care
11 Oct 2023
Contributed by Lukas
🎙️🦆 In this exciting episode, join James and I as we dive headfirst into the fascinating world of Gen AI. Well, maybe not all aspects of Gen A...
S02 S04: From ServiceNow Enthusiast to CTA Michael Kelly's Story
27 Sep 2023
Contributed by Lukas
🎙️🦆In this episode of the Service Ducks Podcast, join us as we sit down with ServiceNow Certified Technical Architect, Michael Kelly, for an i...
S02 E03 : How Remarkable Individuals Shaped Our ServiceNow Journeys
12 Sep 2023
Contributed by Lukas
Join us on the latest episode of the Service Ducks Podcast 🎙️ as we dive deep and reflect into the inspiring stories of individuals who have left...
S02 E02: Beyond ServiceNow Innovation, Exploration, and Dev Advocacy with Lauren McManamon
30 Aug 2023
Contributed by Lukas
Prepare yourself for a thrilling voyage into the realms of technology, innovation, and captivating stories as we introduce you to the incredible Laure...
S02 E01: Unveiling ServiceNow's Jedi The Journey of a Certified Master Architect
16 Aug 2023
Contributed by Lukas
🎙️🏛️🔥 In this captivating episode, join us as we sit down with Jeremy Duncan, a certified platform architect and a certified master archi...
S01 E18: Saving the Best till Last
26 Jul 2023
Contributed by Lukas
Join Russ and James for the last episode of the series! Not to worry though, the next series is coming very soon and will still contain the same amoun...
S01 E17: Bagging your first ServiceNow Job
12 Jul 2023
Contributed by Lukas
In this episode we discuss the secrets to landing your first ServiceNow job. From James's recent escapades at the Grand Prix and why he's sudd...
S01 E16: Pyjama Paradox - Exploring the Productivity of Working from Home
28 Jun 2023
Contributed by Lukas
In this episode we leave ServiceNow behind (just for a bit). James and I embark on a hilarious journey through the perplexing world of working from ho...
S01 E15: Informal v Formal Meetings : Fancy a Chat?
14 Jun 2023
Contributed by Lukas
In this episode we remove ServiceNow from the conversation for a bit and learn that James has had a haircut and Russ is protective over his plants! Oh...
S01 E14: Generative AI has landed!
31 May 2023
Contributed by Lukas
Welcome to a special episode of our podcast! In this unique installment, we invite you to join us for a captivating watch-along experience as we explo...
S01 E13: Live in Vegas...ish!
19 May 2023
Contributed by Lukas
In this special episode of the Service Ducks Podcast, we'll be going live at ServiceNow Knoweldge 23 event in Vegas 🎉 ! Where the phrase "What hap...
S01 E12: The Ducks go LIVE!
10 May 2023
Contributed by Lukas
Hello, and a very warm welcome to the Service Ducks podcast, where we take a waddle into the world of ServiceNow. Today, James and I are absolutely ch...
S01 E11: Do we need Deltas?
26 Apr 2023
Contributed by Lukas
Welcome to our latest episode, where James and I will be discussing the recent news from ServiceNow regarding the drop in mainline Delta exams to once...
S01 E10: HELP! I need somebody
12 Apr 2023
Contributed by Lukas
Welcome to the Service Ducks podcast! In this episode, James and I will be tackling a topic that can make even the most confident of us break out in a...
S01 E09: The One without James
28 Mar 2023
Contributed by Lukas
In this episode of our podcast, we have a special co-host filling in for our regular host who is currently MIA. Our guest (Harry Campbell) shares his...
S01 E08: Meetup Mysteries
15 Mar 2023
Contributed by Lukas
In this edition of the Service Ducks Podcast, we delve into the realm of ServiceNow Meetups, exploring their significance to the ServiceNow community....
S01 E07: Navigating the World of Magic and Staying in the "Know" with ServiceNow Releases
01 Mar 2023
Contributed by Lukas
With the release of ServiceNow Utah we welcome you to "Staying up to date with ServiceNow Releases" the podcast that will make you laugh and hopefully...
S01 E06: Team Pull up or Team Export n Import
01 Feb 2023
Contributed by Lukas
Join James and me as we dive into the world of Update Sets in ServiceNow! We explore best practices, organization tips, and debate the pros and cons o...
S01 E05: CSDM Why Bother?
18 Jan 2023
Contributed by Lukas
ServiceNow CSDM - I've heard of it but what is it? How should I approach it? Most most of all, why bother in the first place? In this epis...
S01 E04: To Flow or Not to Flow
04 Jan 2023
Contributed by Lukas
We attempt to put the age old debate to bed and discuss when to use ServiceNow Flow over "legacy" workflow and delve into if its a good replacement fo...
S01 E03: Bought to you by the letter "Y"
21 Dec 2022
Contributed by Lukas
Seasons Greetings! Join Russ and I for the Service Ducks Christmas Special. Join in the fun as we try to name a ServiceNow "thing" beginning wit...
S01 E02: Hyper What?
14 Dec 2022
Contributed by Lukas
#RiseUp Community Forum : Nike Vaporflys : Introduction to App Engine Studio Join us for a chat about Hyperautomation on ServiceNow. We discuss:...
S01 E01: The Holey Pigeon
20 Nov 2022
Contributed by Lukas
In this episode we take a quick dive into our ServiceNow Journey to date. From Service Desk Analysts to Master Architects, from Process to Technical C...