Service Notes
Episodes
Rina Brahmbhatt and Anu Bulusu: Grit and Game Plans: Navigating a Career in Technology
07 Apr 2026
Contributed by Lukas
Welcome to ServiceNotes, the podcast where we explore ideas, experiences, and leadership shaping the world of IT service management.In this episode, I...
In remembrance of Alan Nance....Rina & Alan
16 Mar 2026
Contributed by Lukas
Welcome to ServiceNotes, the podcast where we explore ideas, experiences, and leadership shaping the world of IT service management.Today’s episode ...
“Curiosity, Compassion, and Continuous Learning—That’s the Real Career Path.” – Rina Brahmbhatt and Tanya Boyd
16 Dec 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Stay Curious, Stay Creative—and Never Stop Growing One Day at a Time.” – Rina Brahmbhatt and Tanya Boyd
09 Dec 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Let Your Creativity Roam—In Swamps, Stories, and Every Shade of Life.” – Rina Brahmbhatt and Tanya Boyd
03 Dec 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Being an empathetic and kind leader inspires people to give more.” – Rina Brahmbhatt and Tanya Boyd
26 Nov 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Experiment, Iterate, and Let Curiosity Lead Your Learning.” – Rina Brahmbhatt and Tanya Boyd
25 Nov 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Lead with Compassion, Communicate with Clarity, and Roll with the Changes.” – Rina Brahmbhatt and Tanya Boyd
19 Nov 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Every Project Teaches You Something—Even the Ones You Don’t Love.” – Rina Brahmbhatt and Tanya Boyd
18 Nov 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Learn, Adapt, and Lead—Even Without a Tech Background.” – Rina Brahmbhatt and Tanya Boyd
12 Nov 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Play the Long Game—Be Kind, Connect, and Grow.” – Rina Brahmbhatt and Tanya Boyd
11 Nov 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Curiosity, Connection, and Change: A Journey Through Service, Self, and Leadership.” – Rina Brahmbhatt and Orian Mendes
05 Nov 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Challenge Yourself to Do Something Different.” – Rina Brahmbhatt and Orian Mendes
04 Nov 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Women in IT: Building Networks, Not Rivalries.” – Rina Brahmbhatt and Orian Mendes
29 Oct 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Don’t Let AI Think for You—Read, Reflect, and Connect with People.” – Rina Brahmbhatt and Orian Mendes
28 Oct 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Go Fast, but Go Fast Safely—Balance Innovation with Sustainability.” – Rina Brahmbhatt and Orian Mendes
22 Oct 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Be Adaptable and Know the Value You Bring.” – Rina Brahmbhatt and Orian Mendes
21 Oct 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Bringing People Together Is Where the True Value Happens.” – Rina Brahmbhatt and Orian Mendes
15 Oct 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“From Service Desk to Sweet Success: Lessons in IT, People, and Problem-Solving.” – Rina Brahmbhatt and Kim King
14 Oct 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“No Fluff. Just Get It Done.” – Rina Brahmbhatt and Kim King
08 Oct 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Let’s Use the Existing Process We Have — There Are Such Things as Exception Processes.” – Rina Brahmbhatt and Kim King
07 Oct 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“You Need to Talk to Your People and Understand Where You Are.” – Rina Brahmbhatt and Kim King
01 Oct 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Align the Process Before the Tool—Then Enjoy the Cake.” – Rina Brahmbhatt and Kim King
30 Sep 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Let’s Get It Fixed—People First, Technology Second.” – Rina Brahmbhatt and Kim King
24 Sep 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Look Through the Client’s Eyes and Keep Them in the Loop.” – Rina Brahmbhatt and Kim King
23 Sep 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Balancing IT Chaos and Family Life—All from Home.” – Rina Brahmbhatt and Kim King
17 Sep 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“From Chaos to CAKE: Turning a Crisis into a Sweet Success” – Rina Brahmbhatt and Kim King
16 Sep 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“From Chaos to CAKE: Turning a Crisis into a Sweet Success.” – Rina Brahmbhatt and Kim Macey
15 Sep 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Talk to People. That’s Where the Real Learning Happens.” – Rina Brahmbhatt and Ramy Shehata
10 Sep 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Mentors Shape Your Career—Conversations Shape Your Growth” – Rina Brahmbhatt and Ramy Shehata
09 Sep 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Wrong Data In, Wrong Decisions Out: The Human Edge in an AI World” – Rina Brahmbhatt and Ramy Shehata
03 Sep 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
02 Sep 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Sometimes the Real Incident Is Just a Lack of Diligence” – Rina Brahmbhatt and Ramy Shehata
27 Aug 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“No Two Major Incidents Are Ever the Same — You Learn by Living It” – Rina Brahmbhatt and Ramy Shehata
26 Aug 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“In 2027, AI Will Run Without Oversight. That’s What Scares Me.” – Final Thought with Rina Brahmbhatt and Prof. Ahmed Banafa
20 Aug 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Be Ready for Change—Every 10 to 15 Years, a New Technology Flips Everything” — Rina Brahmbhatt and Prof. Ahmed Banafa
19 Aug 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“The Minute You Think You’ve Learned Enough, It’s Time to Go Down” — Rina Brahmbhatt and Prof. Ahmed Banafa
13 Aug 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“If You Can’t Explain It Simply, You Don’t Understand It” – Rina Brahmbhatt and Prof. Ahmed Banafa
12 Aug 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Not Everyone Needs to Code — But Everyone Needs to Understand” – Rina Brahmbhatt and Prof. Ahmed Banafa
06 Aug 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“Find your space in AI” – Rina Brahmbhatt and Prof. Ahmed Banafa
05 Aug 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“You’re the Pilot, AI Is Just the Copilot” – How to Stay Relevant in the Age of AI – Rina Brahmbhatt and Prof. Ahmed Banafa
30 Jul 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
"AI Feels Like the Internet All Over Again—Just in Fast Forward" – Rina Brahmbhatt and Prof. Ahmed Banafa
29 Jul 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
"One Phone Call Can Change Your Life, and the Internet Changed Everything" – Rina Brahmbhatt and Prof. Ahmed Banafa
23 Jul 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“People Remember How You Made Them Feel, Not Just What You Built” – Rina Brahmbhatt and Hind Diouani
22 Jul 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
"Technology Evolves, But It’s People Who Define Its Purpose" – Rina Brahmbhatt and Hind Diouani
16 Jul 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
"Learning to Learn Is the Real Skill – and It Never Ends" – Rina Brahmbhatt and Hind Diouani
15 Jul 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
"No One Will Build Your Career for You — Take Ownership, Seek Clarity, Show Up" – Rina Brahmbhatt and Hind Diouani
09 Jul 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
“You Don’t Have to Build It to Lead It: The Power of Support Roles in Tech” – Rina Brahmbhatt and Hind Diouani
08 Jul 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Musician, Teacher and ITSM Professional - Final thoughts with Rina Brahmbhatt and Karen Brusch
02 Jul 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Being Authentic in IT Service Management - Rina Brahmbhatt and Karen Brusch
25 Jun 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Lesson Learned in IT Service Management Career Journey - Rina Brahmbhatt and Karen Brusch
18 Jun 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Being you in IT Service Management - Rina Brahmbhatt and Karen Brusch
11 Jun 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Heathrow - No business continuity - Rina Brahmbhatt and Karen Brusch
04 Jun 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Pivoting to different roles in IT Service Management - Rina Brahmbhatt and Karen Brusch
28 May 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
SLA Manager to becoming Head of IT Service Management - Rina Brahmbhatt and Karen Brusch
21 May 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Beyond the Call: A Mother’s Advocacy and the Heart of Home Care
11 May 2025
Contributed by Lukas
In this powerful one-off episode of ServiceNotes, host Rina Brahmbhatt sits down with a remarkable mother whose journey caring for her child with spec...
Rina Brahmbhatt and Priyanka Sharma - Final Episode
05 May 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Rina Brahmbhatt and Priyanka Sharma - Episode 4
28 Apr 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Rina Brahmbhatt and Priyanka Sharma - Episode 3
22 Apr 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Rina Brahmbhatt and Priyanka Sharma - Episode 2
15 Apr 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Rina Brahmbhatt and Priyanka Sharma - Episode 1
08 Apr 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Rina Brahmbhatt and David Cannon - Full Episode
31 Mar 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
David Cannon and Rina Brahmbhatt - Episode 6
24 Mar 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
David Cannon and Rina Brahmbhatt - Episode 5
17 Mar 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
David Cannon and Rina Brahmbhatt - Episode 4
10 Mar 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
David Cannon and Rina Brahmbhatt - Episode 3
03 Mar 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
David Cannon and Rina Brahmbhatt - Episode 2
24 Feb 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
David Cannon and Rina Brahmbhatt - Episode 1
17 Feb 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Bonus Episode - Ken & Rina
09 Feb 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Rina and Ken - Wrap up with Ken Episode 3
26 Jan 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Rina and Ken - AI, Plane without a pilot and importance of ITIL Certification Episode 2
19 Jan 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Rina and Ken - Career journey and valuable lessons in IT Service Management Episode 1
12 Jan 2025
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
ServiceNotes Wrap 2024 with Jeffrey, Kengon and Sherrina
22 Dec 2024
Contributed by Lukas
Welcome to Service Notes, the ultimate podcast for diving deep into the dynamic world of IT Service Management, hosted by Rina Brahmbhatt! Whether you...
What is ITIL
15 Dec 2024
Contributed by Lukas
Welcome to Service Notes, the ultimate podcast for diving deep into the dynamic world of IT Service Management, hosted by Rina Brahmbhatt! Whether you...
Season 3. - Full Episode with Jeffrey Tefertiller - Career Advise, AI and more...
08 Dec 2024
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Season 3 - Episode 5 where you get to konw Jeffrey and his personal favourites
01 Dec 2024
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Season 3 - Episode 4 with Jeffrey Tefertiller Service Management and AI
24 Nov 2024
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Season 3 - Episode 3 with Jeffrey Tefertiller How to kick-start your career in Service Management
17 Nov 2024
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Season 3 - Episode 2 with Jeffrey Tefertiller Pivoting your career in Service Management
10 Nov 2024
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Season 3 - Episode 1 ServiceNotes with Jeffrey Tefertiller
03 Nov 2024
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Guest Interview Sherrina Job - Season 2 Full Episode 6
27 Oct 2024
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Season 2 - Service Notes Guest Sherrina Job - Episode 5
20 Oct 2024
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Season 2 - Service Notes Guest Sherrina Job - Episode 4
13 Oct 2024
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Season 2 - Service Notes Guest Sherrina Job - Episode 3
06 Oct 2024
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Season 2 - Service Notes Guest Sherrina Job - Episode 2
29 Sep 2024
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Season 2 - Service Notes Guest Sherrina Job - Episode 1
22 Sep 2024
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Season Finale: Personal Insights with Rhonda Downing
15 Sep 2024
Contributed by Lukas
In this special season finale of Service Notes, we bring back Rhonda Downing for a more personal conversation. Throughout this season, Rhonda has sha...
Service Notes - Part 5 Rhonda Downing Did we miss the mark?
08 Sep 2024
Contributed by Lukas
In this Episode I and Rhonda briefly discuss the importance of Organizational Change Management, and whether Rhonda has any favorite tool for OCM?List...
Service Notes Episode - Rhonda Downing's Part 4 Words of Wisdom for newcomers
01 Sep 2024
Contributed by Lukas
In this episode, Rhonda offers some truly valuable advice for newcomers entering the world of service management. Her key message? Roll up your sleeve...
Service Notes Episode 3 - Rhonda Downing's Part 3 Staying focused, challenges and lessons (including cats)
25 Aug 2024
Contributed by Lukas
In this episode of "Service Notes," we continue our conversation with Rhonda Downing, a seasoned professional in IT Service Management. Rhonda shares ...
Service Notes Episode 2 - Rhonda Downing's Service Management journey
18 Aug 2024
Contributed by Lukas
Rhonda Downing’s Career Journey – From the Unexpected to the UnstoppableIn this episode of Service Notes, we’re picking up where we left off wit...
Service Notes Episode 1 - Rhonda Downing Part 1 OCM and Technical Change
16 Aug 2024
Contributed by Lukas
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyon...
Service Notes - Coming soon!
05 Aug 2024
Contributed by Lukas
Are you curious about the inner working of Service Management? Do you want to learn how the technology, people and processes come together to deliver ...