ServiceNow Insights
Episodes
AI Control Tower - Governing AI at Scale with ServiceNow
15 Apr 2026
Contributed by Lukas
AI governance at scale — what it means, how to do it, and what regulations you need to know now. Host Bobby Brill brings together five ServiceNo...
AGENTIC AI - The Future of Work and the Agents Building It
02 Apr 2026
Contributed by Lukas
What is Agentic AI — and what can it actually do for your business? In&nbs...
The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
18 Mar 2026
Contributed by Lukas
Your dashboards show you what's happening. Process mining shows you why — and what to do about it. In this episode, Bobby Brill sits down with D...
The Human in the Loop | Ethical AI with Di Le
04 Mar 2026
Contributed by Lukas
The Human in the Loop | Ethical AI with Di Le ServicveNow Insights Podcast - hosted By Bobby Brill What does it actually mean to build AI respons...
UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow
19 Feb 2026
Contributed by Lukas
AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked, Mark Stockford (GVP, Global Cl...
Exploring Leadership and AI with Anand Tharanathan
24 Dec 2025
Contributed by Lukas
Exploring Leadership and AI with Anand Tharanathan In this engaging episode of our podcast, we delve into the world of leadership and Artificial Intel...
AI-Driven Innovation and Leadership Insights at ServiceNow
03 Dec 2025
Contributed by Lukas
In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at Servi...
Narrative Analytics with Agent Ada
20 Nov 2025
Contributed by Lukas
Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode ...
AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework
06 Nov 2025
Contributed by Lukas
Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFo...
Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack
27 Oct 2025
Contributed by Lukas
In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis...
New Accessibility Tools and Updates with Dr. Alaina Beaver
17 Sep 2025
Contributed by Lukas
Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Bea...
The Power of Customer Feedback | AI Control Tower & ServiceNow University
03 Sep 2025
Contributed by Lukas
Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR)...
Governing AI at Scale – Welcome to AI Control Tower
20 Aug 2025
Contributed by Lukas
Governing AI – Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premier...
Welcome to Horizon - with Brian Zaik and AJ Siegel
06 Aug 2025
Contributed by Lukas
In this episode, get introduced to ServiceNow's latest offering, Horizon, the source of truth for experience design at ServiceNow, empowering cre...
Understanding Agentic AI with Rita Castillo
05 Aug 2025
Contributed by Lukas
Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, D...
ServiceNow University and Jayney Howson - Unlocking Talent Transformation
02 Jul 2025
Contributed by Lukas
ServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, S...
Exploring AI Innovations - Insights from ServiceNow Researchers
18 Jun 2025
Contributed by Lukas
Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, ...
InsightBench & AgentPoirot | The Future of Data Analytics & Insights
28 May 2025
Contributed by Lukas
Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic busine...
The Power of Customer Feedback | Shaping User Experience at ServiceNow
14 May 2025
Contributed by Lukas
Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secre...
The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI
30 Apr 2025
Contributed by Lukas
Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bo...
Bridging the Gap - How Accessibility and Usability Work Together
09 Apr 2025
Contributed by Lukas
In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software wit...
RaptorDB - Revolutionizing Data Platforms with Will Johnson
26 Mar 2025
Contributed by Lukas
In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on ...
Understanding Accessibility Compliance with Alaina Beaver
12 Mar 2025
Contributed by Lukas
Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina ...
Creating Multimedia Content at Scale with AI
26 Feb 2025
Contributed by Lukas
In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-qualit...
Empathy in Action - Building Accessibility at ServiceNow
12 Feb 2025
Contributed by Lukas
In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Mo...
The Humanities and Technology
29 Jan 2025
Contributed by Lukas
In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of A...
Building Trust in AI with ServiceNow's Now Assist Guardian
20 Nov 2024
Contributed by Lukas
In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conv...
Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales
16 Oct 2024
Contributed by Lukas
Empathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales fr...
Generative AI at ServiceNow with Mark Hopper
21 Aug 2024
Contributed by Lukas
In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accel...
Enhancing User Experiences with Words and AI - with Carol Valdez
24 Jul 2024
Contributed by Lukas
In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing...
Collaborative Work Management - with Doug Page and Irene Vieth
05 Jun 2024
Contributed by Lukas
In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help pla...
Controlled Friction and AI - wtih Di Le and Hayley Mortin
22 May 2024
Contributed by Lukas
On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of ...
Cloud Cost Management with Abhi Roy - TechBytes
08 May 2024
Contributed by Lukas
Abhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceN...
Writing and AI with Katie Ott - TechBytes
24 Apr 2024
Contributed by Lukas
On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest ...
Linguistics and Language in GenAI
10 Apr 2024
Contributed by Lukas
On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in makin...
UX Research and AI with Jessa Anderson
27 Mar 2024
Contributed by Lukas
In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anders...
Life After ChatGPT with Di Le and Hayley Mortin - Episode 68
20 Mar 2024
Contributed by Lukas
This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, ...
Episode 67: Enterprise Asset Management
20 Jul 2023
Contributed by Lukas
In this episode, Product Managers Juliana Beauvais and Narayan Balabascarane tell us how ServiceNow Enterprise Asset Management extends traditional as...
Episode 66: Natural language understanding
05 Jun 2023
Contributed by Lukas
In this episode, Product Manager Sibo Ding tells us how natural language understanding (NLU) capability improves performance and user experience for V...
Episode 65: ESG Management
21 Feb 2023
Contributed by Lukas
In this episode, Product Manager Vaisakh Krishnan tells us how the Now ESG Management product helps companies develop, manage and report on their Envi...
Episode 64: Bringing your data together with CSDM
26 Oct 2022
Contributed by Lukas
In this episode, Portfolio Manager Mary Vanatta talks about the Common Service Data Model (CSDM), which brings all your data together across the entir...
Episode 63: Digital Portfolio Management
05 Jul 2022
Contributed by Lukas
In this episode, product manager Caitlin Morse and development lead Justin Hardin talk about Digital Portfolio Management (DPM), a new way to manage y...
Episode 62: App Engine Studio
23 May 2022
Contributed by Lukas
In this episode, product manager Jina Li and lead engineer Sravani Nuti talk about App Engine Studio, which helps everyone build ServiceNow apps, not ...
Episode 61: Process Optimization
11 Feb 2022
Contributed by Lukas
In this episode, product manager Manjeet Singh talks about Process Optimization, a ServiceNow native process-mining application to help process owners...
Episode 60: Workforce Optimization for ITSM
22 Oct 2021
Contributed by Lukas
In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features fo...
Episode 59: Change Success Score
26 Jan 2021
Contributed by Lukas
In this episode, product owner Greg Morrison talks about a new feature for Change Management. Change Success Score measures the success rate for each ...
Episode 58: Predictive Intelligence Workbench
15 Oct 2020
Contributed by Lukas
In this episode, product manager Raghu Vemuri talks about the PI Workbench application, new in the Paris release. PI Workbench helps you add machine l...
Episode 57: Optimizing concurrent licenses using SAM
07 Jan 2020
Contributed by Lukas
In this episode, product owners Rohan Tyagi and Julian Flores talk about managing and optimizing concurrent software licenses using the ServiceNow Sof...
Episode 56: Now Community Idea Portal
18 Oct 2019
Contributed by Lukas
In this episode, product owners Lawrence Eng and Chaya Kornreich talk about the new Idea Portal in the Now Community. Based on the Now Platform’...
Episode 55: Vendor Manager Workspace
30 Sep 2019
Contributed by Lukas
In this episode, product manager Niki Patel talks about the new Vendor Manager Workspace application. This app helps vendor managers by aggregating ve...
Episode 54: Service Owner Workspace
13 Sep 2019
Contributed by Lukas
In this episode, product manager David Thigpen talks about the new Service Owner Workspace application. This app helps service owners by aggregating s...
Episode 53: Skills Management
19 Aug 2019
Contributed by Lukas
In this episode, Manjeet Singh talks about the Skills Management application. This app makes it easy to track and manage your people’s skills an...
Episode 51: Change Management
29 Apr 2019
Contributed by Lukas
In this episode, Darius Koohmarey talks with product manager Jason Occhialini about the Change Management application, which helps organizations gover...
Episode 50: Walk-Up in Madrid
08 Apr 2019
Contributed by Lukas
In this episode, product manager Darius Koohmarey tells us about the ITSM Walk-Up Experience in the Madrid release. London streamlined the walk-up exp...
Episode 49: Coaching application
26 Mar 2019
Contributed by Lukas
In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train servic...
Episode 48: Mobile Platform and Mobile Studio
15 Mar 2019
Contributed by Lukas
In this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world...
Episode 47: Flow Designer
07 Mar 2019
Contributed by Lukas
In this episode, Michael Slabodnick and Jake Burman talk about Flow Designer, a simple way to create automated workflows using natural language - no c...
Episode 46: IBM Watson on the Now Platform
17 Dec 2018
Contributed by Lukas
In this episode, Michael Thompson and Grant Hulbert talk about using the powerful capabilities of IBM Watson in applications you develop for the Now P...
Episode 45: The Walk-Up experience
28 Sep 2018
Contributed by Lukas
In this episode, Darius Koohmarey and Daryl Rodrigues talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up applicatio...
Episode 44: New content for Discovery
11 Sep 2018
Contributed by Lukas
In this episode, Sree Subramaniam talks about new codeless Discovery patterns for discovering new resources and delivering new content through stores....
Episode 43: ITSM Virtual Agent
28 Aug 2018
Contributed by Lukas
In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a comp...
Episode 42: Continual Improvement Management
13 Aug 2018
Contributed by Lukas
In this episode, Manjeet Singh talks about the Continual Improvement Management application to help organizations manage their continual-improvement e...
Episode 41: Embedded Help and Guided Tours
25 Jun 2018
Contributed by Lukas
In this episode, Darius Koohmarey and Sameep Kodia talk about the Embedded Help and Guided Tour features to give users helpful info while th...
Episode 40: Upgrades
16 Mar 2018
Contributed by Lukas
In this week's podcast, Chuck Tomasi talks about ways to streamline the process of upgrading to a new ServiceNow release. This episode covers: T...
Episode 39: Activating Plugins
16 Jan 2018
Contributed by Lukas
In this week's podcast, Brenda Henry discusses some of the best tips and tricks for getting plugins activated on your instance. This episode...
ITSM Cast: Service Catalog on the Kingston Service Portal
18 Dec 2017
Contributed by Lukas
Join Bharath Padaki and Rohan Tyagi in this episode as they discuss new Kingston features for the Service Catalog in Service Portal.This episode...
Episode 38: ServiceNow's New Information Experience
06 Dec 2017
Contributed by Lukas
In this episode, Darrin Ladd discusses the new ways for customers to find the information they need all in one spot. This episode covers:- Improvem...
Episode 37: Benchmarks in Jakarta
26 Sep 2017
Contributed by Lukas
This week, Manjeet Singh and Brian Hollandsworth discuss the value of Benchmarks and the latest features in the Jakarta release.This episode cov...
Episode 36: Developing Apps in ServiceNow
16 Aug 2017
Contributed by Lukas
This week's podcast brings in the winners of ServiceNow's 2017 Hackathon, Lisa Slavin, Katrina Miller, and Tom Conklin, to talk about how ...
Episode 35: Reporting Tips and Tricks
18 Jul 2017
Contributed by Lukas
In this podcast, Robert Barmentloo talks about how to create useful reports, data sources vs tables, sharing, the new report designer, and more.Thi...
Episode 34: Web Services
05 Jul 2017
Contributed by Lukas
In this episode, Silas Smith and Bryan Barnard discuss Web Services, including content from Istanbul, Jakarta, and Knowledge 17.This episode covers:- ...
Episode 33: Service Portal in Istanbul
21 Mar 2017
Contributed by Lukas
In this episode, Brandon May and Jesse Adams discuss some best practices and tips and tricks for using Service Portal, including new features in...
Episode 32: Improving Performance
31 Jan 2017
Contributed by Lukas
In this episode, Ankit Khetarpal shares his best practices for keeping your ServiceNow instance at peak performance.This episode covers:- Stats page- ...
Episode 31: Getting up to speed with Start Here content in Express
16 Jan 2017
Contributed by Lukas
In this episode of TechBytes, Darius Koohmarey discusses a new video series on the Express Support site with tips to help system administrators config...
Episode 30: Quarterly Patching Program
07 Nov 2016
Contributed by Lukas
In this episode of TechBytes, Sarah Holberg discusses the quarterly patching program and how you can prepare for and implement new patches every qu...
Episode 29: Integrations
24 Oct 2016
Contributed by Lukas
This week's episode of TechBytes covers integrations. Cameron Stone and Gabriel Finney discuss their favorite integrations and answer some of th...
Episode 28: Edge Encryption
03 Oct 2016
Contributed by Lukas
In this new podcast, Mike Adler and Magaly Drant discuss Edge Encryption and how it can help keep your data more secure.This episode covers:- Setti...
Episode 27: Service Portal
30 Aug 2016
Contributed by Lukas
In this week's podcast, Patrick Wilson explains how to use the new Service Portal, available in Helsinki.This episode covers:- No code, low code, and ...
Episode 26: Knowledge Management Version 3
15 Aug 2016
Contributed by Lukas
The migration from Knowledge Management v2 to v3 can be a tricky one. Let ServiceNow support help you out. In this podcast, Javier Heredia and Nathan ...
Episode 25: Hibernation of Personal Developer Instances
01 Aug 2016
Contributed by Lukas
The developer site recently introduced a feature where instances will hibernate, or "sleep" when they go unused after a couple hours. In this podcast,...
Episode 24: ServiceNow Store partner Workato – The Cure For Your App Integration Blues
30 Jun 2016
Contributed by Lukas
In this episode of TechBytes, Martin Barclay chats with Markus Zirn, VP of Business Development at WorkatoThis episode covers:· Workato modern ...
Episode 23: Reporting in Helsinki
27 Jun 2016
Contributed by Lukas
Heath Ramsey returns for a whole podcast about the new features in the ServiceNow Helsinki release. Learn how to improve your reports with an upgrade ...
Episode 22: Security Operations
13 Jun 2016
Contributed by Lukas
In this podcast, Lisa Henderson and giora.tamir return to talk about new features for Security Operations in the Helsinki release. This episode covers...
Episode 21: What's New in Express—Helsinki Release
27 May 2016
Contributed by Lukas
In this week's episode of TechBytes, Jason Aloia and Darius Koohmarey talk about some great new features for Express in the Helsinki release. This ...
Episode 20: HI Service Portal
09 May 2016
Contributed by Lukas
With the new Service Portal in HI comes a new podcast! This week, kylin.follenweider talks about what's new with Hi's Service Portal, some cool featur...
Episode 19: Automated Testing: Q&A with Roger Enriquez, Cerna Solutions
26 Apr 2016
Contributed by Lukas
Learn how to automate your functional, regression, and UAT testing to reduce time and increase quality with CapIO, the end-end testing tool for Servic...
Episode 18: SDLC in the Project Portfolio Suite
06 Apr 2016
Contributed by Lukas
This episode of ServiceNow Techbytes features Mark Scoggins, a Senior Solutions Consultant at ServiceNow, as he explains what Software Development Lif...
Episode 17: Getting Started with the ServiceNow Documentation Site
21 Mar 2016
Contributed by Lukas
In this episode of ServiceNow Techbytes, Amy Bowman, ServiceNow’s Senior Manager of Information Development, introduces us to the new ServiceNow...
Episode 16: ServiceNow Performance Analytics
08 Mar 2016
Contributed by Lukas
In this episode of ServiceNow Techbytes, Heath Ramsey discusses how you can use Performance Analytics as the “face of your instance” to vi...
Episode 15: Reporting in ServiceNow
23 Feb 2016
Contributed by Lukas
In this episode of ServiceNow Techbytes, Heath Ramsey discusses the Reporting application and the best ways to create and manage reports on the Servic...
Episode 14: ServiceNow Store Update and Interview with MobiChord Co-Founder & CEO
09 Feb 2016
Contributed by Lukas
Herbert Uhl explains how ServiceNow customers are realizing significant OPEX savings and gaining operational efficiencies with MobiChord’s Mobil...
Episode 13: Participating in the ServiceNow Online Community
08 Feb 2016
Contributed by Lukas
In this episode of ServiceNow Techbytes, Mani Korada, Cory Seering, and Bianca Vaccarini talk about how you can get your burning ServiceNow product qu...
Episode 12: Using the ServiceNow Knowledge Base Application
25 Jan 2016
Contributed by Lukas
This week's podcast features servicenowkevin as he talks about how we use the Knowledge Base application on HI (the ServiceNow Customer Support instan...
Episode 11: New in the Geneva Release - Scripted REST APIs
11 Jan 2016
Contributed by Lukas
In this episode of ServiceNow Techbytes, bryanbarnard and cesar.sandoval talk about building an API for your ServiceNow app using the new Scripted RES...
Episode 10: ServiceNow Store Updates and Evergreen CEO
17 Dec 2015
Contributed by Lukas
In this podcast we provide an update on what’s new with the ServiceNow Store. We also interview Don Casson the CEO of Evergreen Systems and lear...
Episode 9: ServiceNow Developers Site
07 Dec 2015
Contributed by Lukas
In this episode of ServiceNow Techbytes, patrickd talks about the benefits of the ServiceNow Developers Site and what it can do for you and your compa...
Episode 8: ServiceNow Security Incident Response
10 Nov 2015
Contributed by Lukas
In this episode of ServiceNow Techbytes, Lisa Henderson and giora.tamir provide details about the new Security Incident Response application that can ...
Episode 7: ServiceNow Knowledge Management
22 Oct 2015
Contributed by Lukas
In this episode of ServiceNow TechBytes, ServiceNow product manager mike.malcangio talks about using the Knowledge Management Application to view, cre...
Episode 6: ServiceNow Field Service Management and Geolocation
12 Oct 2015
Contributed by Lukas
In this episode of ServiceNow TechBytes, Sean Barrett discusses how you can use the Field Service Management application and geolocation to manage wor...
Episode 5: Discovery - Tips, Tricks, and Best Practices
29 Sep 2015
Contributed by Lukas
In this episode, you can find tips and tricks for using the powerful Discovery tool to identify, maintain, and get control of the configuration items ...