SMACK Hospitality

Jan Heringa - Leonardo Hotels | From Brand Launches to Construction Curveballs

18 Feb 2026

Contributed by Lukas

"Projects always go wrong." That’s not us being cheeky, that’s a direct quote from a VP of Development. This week, Florian’s got Jan Heringa, V...

Lennert De Jong - Another Star | Flipping the Script on Brands, Tech, and the Marriott Move

19 Jan 2026

Contributed by Lukas

The brand is sold, the tech is integrated, and a new star is rising. If you are wondering what hotel operations will actually look like in the next f...

Rafat Ali - Skift l Building a Travel Media Empire That Actually Matters

16 Dec 2025

Contributed by Lukas

Building a travel media empire isn’t for the faint-hearted, and Rafat Ali knows exactly what he’s talking about. This December, Fritz sits down w...

Dirk Bakker – Colliers | The Money Moves Behind Hospitality’s Hottest Destinations

18 Nov 2025

Contributed by Lukas

Money talks, but hotels walk the walk! And Dirk Bakker knows exactly which ones are worth your attention… We’re warming up this month of Novembe...

Elie Milky – Radisson Hotel Group | Talking Global Growth, Lifestyle Hotels & Branded Residences

07 Oct 2025

Contributed by Lukas

What does it really take to grow a hotel brand across continents? SMACK is back with an episode packed with insider insights from Elie Milky, Chief D...

Christopher Hartley & Simon Naudi - GHA & Corinthia | Loyalty, Luxury & Grand Boutique Hotels

09 Sep 2025

Contributed by Lukas

Two industry titans in one iconic room?! SMACK Season 7 is officially starting, and we couldn’t think of a better way to kick it off. Christopher ...

Ian Di Tullio - Minor Hotels l Spreadsheets, Sky Miles & Suite Dreams

10 Jun 2025

Contributed by Lukas

First it was finance spreadsheets, now it’s suite dreams: Ian Di Tullio’s journey to the top of Minor Hotels is anything but ordinary. Let’s ju...

Samuel Njoroge - Millenium Hotels l From Phone Operator to Planet Protector

05 Jun 2025

Contributed by Lukas

Say hello to Samuel Njoroge, Director of Quality Assurance & Sustainability at Millennium Hotels and Resorts MEA, joining our latest Breaktime episode...

María Zarraluqui - Melia Hotels l From Legal Life to Luxury Hotels with a Spanish Twist

20 May 2025

Contributed by Lukas

From courtroom to boardroom, now serving global hospitality with that Spanish spice. Meet María Zarraluqui, VP of Global Development at Meliá Hotel...

Richard Hyde - SLH | Swiping Right on Luxury & Small Hotels

29 Apr 2025

Contributed by Lukas

Swiping Right on Luxury & Small Hotels. The wait is finally over… As you might know, Richard Hyde, COO of Small Luxury Hotels of the World, took th...

Adam Crocini – Hilton | Crafting Iconic F&B Experiences & CIA Anecdotes

02 Apr 2025

Contributed by Lukas

Are you ready for some stories about waffles, wellness, and the CIA? Adam Crocini isn’t just shaping Hilton’s F&B scene across 8,000+ properties ...

Glenn Haussman - No Vacancy | From Hip-Hop to Hospitality and Hustling Behind the Mic

18 Feb 2025

Contributed by Lukas

Buckle up, hospitality fans, this episode is double trouble on the mic! Glenn Hausman, Podcast Host and initiator of THE No Vacancy Podcast, joined F...

Glenn Mandziuk - World Sustainable Hospitality Alliance | Leading the Green Revolution in Hospitality

28 Jan 2025

Contributed by Lukas

What do sustainability, the future of hospitality, and King Charles III have in common? Turns out, more than you’d think – and Glenn Mandziuk, CE...

Nick Cavanaugh | Weather Proof Bookings: From Stormy Clouds to Stress Free Travels

14 Jan 2025

Contributed by Lukas

How to avoid cranky customers and rainy days 🌧☂ Ever wondered what happens when a #climate scientist becomes a travel enthusiast? Meet Nick Cava...

Emma Sleight | Behind the scenes of the World's 50 Best Hotels

17 Dec 2024

Contributed by Lukas

What makes The World’s 50 Best Hotels award so iconic? In this Breaktime episode, Mari has a delightful chat with Emma Sleight, Head of Content a...

John Blanco - Capella Hotels & Resorts | Winning The World’s 50 Best Hotels & inspiring excellence

10 Dec 2024

Contributed by Lukas

What's the secret behind leading a team to the World’s 50 Best Hotels award? Hint: It’s not a killer minibar! John Blanco, General Manager of...

Felicity Black-Roberts – Hyatt | The Hyatt Way of Hotel Development

26 Nov 2024

Contributed by Lukas

How does Hyatt approach hotel development? For this episode Felicity Black-Roberts Senior Vice President of Development for EAME at Hyatt met with...

Pier Paolo Righi - Karl Lagerfeld | From Runway to Hospitality

12 Nov 2024

Contributed by Lukas

Ever dreamed of living in Karl Lagerfeld’s world of fashion and design?  Well, it’s about to get real!  In this SMACK episode Pier Paolo R...

Mieke Berkers on Breaktime | Independent Hotel Show goes Munich

29 Oct 2024

Contributed by Lukas

This is hotter than your morning coffee! Join us for our very first #Breaktime episode on SMACK! Mari is kicking things off with Mieke Berkers, Dir...

Daniel Afonso | Senior VP of People & Culture at Radisson | Empowering talent in hospitality

01 Oct 2024

Contributed by Lukas

Are you the driver of your career or just a passenger along for the ride? In this episode, Pat sits down with Daniel Afonso, Senior VP of People & C...

Jonathan Worsley - The Bench & FHS | Shaping Hospitality Development through Investment Events

10 Sep 2024

Contributed by Lukas

We’re kicking off Season 6 in the vibrant streets of London, where Jonathan Worsley, Chairman & CEO of The Bench, met with Fritz to explore the past...

This is SMACK

09 Sep 2024

Contributed by Lukas

Simon Mayle – PROUD Experiences | LGBTQ+ travel experience: traveling under the rainbow flag

09 Jul 2024

Contributed by Lukas

Traveling under the rainbow flag During the recent pridemonth, Phil sat down at TSH Berlin with Simon Mayle Event Director at Reed Exhibitions, for, a...

Chris Nader – ENVI Lodges | Sustainable luxury, outdoor hospitality & his entrepreneurial journey

25 Jun 2024

Contributed by Lukas

Pat had a chat with Chris Nader, Co-Founder and CEO of ENVI Lodges, who is on a mission to revolutionize outdoorhospitality and combine it with sustai...

Fahad Abdulrahim Kazim - Millennium Hotels & Resort | Insights & stories about hospitality in the Middle East

28 May 2024

Contributed by Lukas

Fahad Abdulrahim Kazim, CEO of Millennium Hotels & Resorts MEA, joined Fritz at the FHS in Riyadh for a chat about Saudi Arabia’s booming travel mar...

Caroline Tivéus - Pandox | A Mastermind of Numbers behind Sustainability

14 May 2024

Contributed by Lukas

A business affair of data and sustainability. Meet Caroline Tiveus, Senior Vice President of Sustainable Business at Pandox - one of the forefront p...

Alexi Khajavi – Questex | Connecting hotel real estate owners with brands, trends and tech

23 Apr 2024

Contributed by Lukas

Let’s say 2023 was not quite the year of deal-making within the industry. Then what does the future have in stock for #hospitality and #realestate?...

Atul Chopra – FreshOn Table | Minimum emissions, maximum nutrition – harvest on demand

09 Apr 2024

Contributed by Lukas

Have you ever wondered what grows in the desert? We have. So we sent Phil to talk to someone who knows - Atul Chopra, Founder and CEO of FreshOn Tab...

Sir Rocco & Lydia Forte | Rocco Forte Hotels – A family business and a way of life

26 Mar 2024

Contributed by Lukas

This is real, luxurious, family business! We had not only one but two guests on the show! Sir Rocco Forte, Chairman and Lydia Forte, Group Director ...

Patrick Mendes – ACCOR | SMACK Live! at YHS-Pre-Event

12 Mar 2024

Contributed by Lukas

This was a first! As you might know by now, we had the pleasure of teaming up with YHS and hosting the very first SMACK Live! #podcast event with ...

Jillian MacLean - Drake & Morgan | A female-influenced bar & restaurant empire

28 Feb 2024

Contributed by Lukas

𝐎𝐡 𝐰𝐨𝐦𝐚𝐧, 𝐰𝐡𝐚𝐭 𝐚 𝐬𝐭𝐨𝐫𝐲! From the toast and marmalade mise en place at her parent's hotel on the S...

Bill Heinecke – Minor Hotels | An overnight success that took 55 years

08 Feb 2024

Contributed by Lukas

Who has united 530 hotels, resorts, and eight kick-ass brands under one roof? 🏩 William Heinecke, aka Bill, Founder & Chairman of Minor Hotels a...

Josiah Mackenzie – Hospitality Daily | Two hosts, countless tales, and a daily dose of hospitality

23 Jan 2024

Contributed by Lukas

Josiah Mackenzie, Host of Hospitality Daily, and Florian held a Double Trouble Super Trooper podcast episode, co-hosting and exchanging their passion ...

Hubert Viriot – YOTEL | From Gatwick Airport to the world: A success story

09 Jan 2024

Contributed by Lukas

Yes, you can do things differently! Even in the hotel business. Listen to 2024’s first smack episode and learn from YOTEL CEO Hubert Viriot how th...

Gabriela Schmidle – MTS Marketing | The mystery of Christmas Markets & mulled wine maneuvers

19 Dec 2023

Contributed by Lukas

Winter wonderland vibes coming your way! 🏰 🌟 Gabriela Schmidle, Founder and CEO of mts vienna (Marketing Tourism Synergy Vienna) and organi...

Dr. Ellen Madeker – Airbnb | Balancing acts: tourism regulations, politics & female leadership

07 Dec 2023

Contributed by Lukas

What happens when Airbnb meets hotel management? Well, confessions were made by Dr. Ellen Madeker Head of Public Policy for Germany, Austria & Switz...

Mark McCulloch – Hospitality Rising & Supersonic Marketing | Kick-ass employer branding for hospitality

21 Nov 2023

Contributed by Lukas

Attention please: “Hospitality Rising” That’s the title of Mark McCulloch’s campaign, which is addressing the painful topic of #staffshortag...

Emma Banks – Hilton| Buffet hype & the importance of F&B in sustainability

07 Nov 2023

Contributed by Lukas

This episode will leave you hungry for more! 😋 Emma Banks Vice President, F&B Strategy & Development Europe, Middle East, and Africa at Hilton jo...

Dr. Jeffrey O – St. Justine & IHI | From humble beginnings to hospitality powerhouse

17 Oct 2023

Contributed by Lukas

Do you ever run out of battery? This man surely doesn’t! We are proud to welcome Dr. Jeffrey O - Chairman of the Directors Board at St. Justine, Pr...

John Langford – AEG | The meaning & impact of live music

26 Sep 2023

Contributed by Lukas

Have you ever been to a large arena and thought to yourself, “Damn – this place is huge.”?!   John Langford, the COO of Anschutz Entertainme...

Tao Tao – GetYourGuide | Digitalizing Travel Experiences & Founding a Billion Dollar Company

05 Sep 2023

Contributed by Lukas

Welcome Tao Tao, co-founder and COO of GetYourGuide, the revolutionary of travel experiences and one of the best people to hang out with if you need t...

4 Hosts 4 Seasons – A recap of how everything started and our favorite moments of SMACK-history

22 Aug 2023

Contributed by Lukas

Hey there, Hospitality Fans! We missed you… and didn’t want to wait until Season 5 starts in September, so we sat our 4 hosts down together and ...

Ronisha Goodwin – Hyatt Corporation | The heart of Diversity, Equity and Inclusion in Hospitality

22 Jun 2023

Contributed by Lukas

Back with another podcast episode you simply don’t want to miss. Join us on a heartfelt journey as Phil sits down with Ronisha Goodwin, the Director...

Jeremy McCarthy - Mandarin Oriental Hotel Group | The core of wellness, positive psychology and tech in the spa-industry

30 May 2023

Contributed by Lukas

Here’s one very inspiring SMACK podcast episode. Pat had the chance to chat with Jeremy McCarthy, Group Director of Spa & Wellness at Mandarin Orien...

Donald Leadbetter – U.S. National Park Service | Managing National Parks, creating experiences and understanding nature

13 Apr 2023

Contributed by Lukas

Donald Leadbetter, the Tourism Program Manager at the National Park Service (NPS) based in Washington D.C. joined us on the show and talked us through...

Dimitris Manikis - Wyndham hotels | The importance of caring for people in hospitality

30 Mar 2023

Contributed by Lukas

Take a deep dive into the world of hospitality with Dimitris Manikis, the President & Managing Director for Wyndham Hotels & Resorts in Europe, the Mi...

Wybcke Meier - TUI Cruises | The unique experience of traveling with cruises

16 Mar 2023

Contributed by Lukas

Have you ever been on a cruise ship? No?! If you need some convincing, this podcast episode featuring @Wybcke Meier, the CEO of @TUI Cruises, will tel...

Deborah Rothe – Messe Berlin | ITB 2023 and the exhibition business

14 Feb 2023

Contributed by Lukas

After 3 years of absence, the ITB Berlin, the world’s largest exhibition event for the hospitality industry, will be back in full throttle this year...

Alex Schneider - Nikki Beach | Local cultures, breaking traditions & becoming a global hospitality brand

10 Jan 2023

Contributed by Lukas

Missing the beach? So are we, so we brought somebody to the podcast that knows all about beaches, hotels and hospitality. Alexander Schneider, presid...

Christoph Hoffmann – 25hours Hotels | Creating outstanding atmospheres, concepts and designs

13 Dec 2022

Contributed by Lukas

Christoph Hoffmann, Founder of the 25hours Hotels, came to visit us on the show and talked to us about his path into hospitality and founding 25hours ...

Torgeir Silseth – Nordic Choice Hotels | Cultural differences, the battle of the giants and employee turnover in hotels

24 Nov 2022

Contributed by Lukas

Torgeir Silseth, the CEO of Nordic Choice Hotels, joined us on the podcast after the Nordic Hotel Conference in Copenhagen and talked to us about the ...

Shannon Knapp - The Leading Hotels of the World | Remarkably uncommon hotels & the latest buzz around luxury hotels

15 Nov 2022

Contributed by Lukas

The Leading Hotels of the World have cemented their legacy in hospitality for years. Their current President and CEO, Shannon Knapp, joined us on the ...

Pascal Jenny – Arosa Tourism | Swiss tourism, employee satisfaction and reducing ecological footprints

25 Oct 2022

Contributed by Lukas

Pascal Jenny, the president of Arosa Tourism in Switzerland came to visit us on the show and talked to us about saving bears, the Arosa 2030 vision an...

Mieke Veldhuis – The Social Hub | Hybrid hospitality and the importance of people & culture

13 Oct 2022

Contributed by Lukas

You heard it here first and to mark the occasion, Mieke Veldhuis, Chief People & Culture Officer at The Social Hub, is our guest on our next podcast e...

Dr. Josef Vollmayr – Limehome | Disruption hospitality, alternative accommodation and tech-enabled hospitality products

27 Sep 2022

Contributed by Lukas

In this episode we had the chance to speak to the Co-founder and Managing Director of Limehome, Dr. Josef Vollmayr. We were introduced to the rise of ...

Sébastian Bazin – Accor | ALL, the Heartist concept and the secret to success in hospitality

06 Sep 2022

Contributed by Lukas

We are back with a brand new podcast season of #smackstories and stopped at nothing short of one of the biggest names in Hospitality globally to kick ...

S3E18 (DE) - Hirmer Hospitality and the importance of shared values with Edith Gerhardt

12 Jul 2022

Contributed by Lukas

For our 18th episode this season we got the chance to speak to Edith Gerhardt, CEO of Hirmer Hospitality. We discussed her personal career path from T...

S3E17 (EN) – Raus, innovation and nature escapism with Julian Trautwein

14 Jun 2022

Contributed by Lukas

Innovation never stops! Welcome to a brand new podcast episode featuring Julian Trautwein, Co-founder and Managing Director at Raus. Before Julian sta...

S3E16 (EN) - Marriott, changes in travel habits and loyalty programs with Satya Anand

31 May 2022

Contributed by Lukas

More top-level insights you ask?! Your prayers have been answered [emojis] Check out our brand new podcast episode featuring Satya Anand, President o...

S3E15 (EN) - Dorchester Collection, Learning & Development with Kayleigh Wiltshire

17 May 2022

Contributed by Lukas

Kayleigh Wiltshire, Global Learning and Development Manager at the Dorchester Collection came by on the show and discussed the importance of learning ...

S3E14 (EN) - Sustainability and reduction of food waste with Naomi MacKenzie

05 May 2022

Contributed by Lukas

Sustainability is such an important matter! For this episode we spoke to Naomi Mackenzie, Co-founder of KITRO. Naomi told us how she and Anastasia had...

S3E13 (EN) – ennea capital partners, innovations, and future travel with Jan Valentin

29 Mar 2022

Contributed by Lukas

Jan Valentin, Founder and General Partner at ennea capital partners, joined us for another SMACK story. Starting off as a travel journalist, he led us...

S3E12 (DE) – Developing hotels & Amano Hotel Group with Ariel Schiff

28 Feb 2022

Contributed by Lukas

Ariel Schiff, the mastermind behind the Amano Hotel Group joined us on SMACK for episode 12 of the podcast and told us all about his roots, his passio...

S3E11 (EN) - Hosco and entrepreneurship with Olivier Bracard

15 Feb 2022

Contributed by Lukas

A true entrepreneur joined us for this podcast episode. Olivier Bracard, CEO & Co-founder of Hosco. Olivier gave us an insight on his career path into...

S3E10 (EN) - JLL Hotels & Hospitality, human capital and revolution of technology with Gilda Perez-Alvarado

31 Jan 2022

Contributed by Lukas

For the second episode of 2022 we were lucky to catch Gilda Perez-Alvarado for a chat. She talked to us about her time at Cornell University, her love...

S3E09 (DE) – Breidenbacher Hof, high-end luxury hotels and the aftermaths of Covid-19 with Cyrus Heydarian

18 Jan 2022

Contributed by Lukas

Kicking off the year in style, we met Cyrus Heydarian, Operator & Managing Director of the Breidenbacher Hof in Düsseldorf. Having been in the busine...

S3E8 (EN) - Montreux Jazz Festival, legacies and hospitality DNA with Mathieu Jaton

21 Dec 2021

Contributed by Lukas

For the final episode in 2021, Mathieu Jaton, CEO of Montreux Jazz Festival in Switzerland stopped by, just before Christmas. Having graduated from th...

S3E7 (EN) – The Student Hotel business model with Charlie MacGregor

07 Dec 2021

Contributed by Lukas

We had the chance to catch Charlie MacGregor, CEO and founder of The Student Hotel for a quick chat before the end of the year and he told us about ho...

S3E6 (EN) – Meta aka Facebook, consumer behaviour and virtual reality with Jan Starcke

23 Nov 2021

Contributed by Lukas

For this episode we met Jan Starcke, Travel Industry Lead at Meta, formerly Facebook. He allowed us some interesting glimpses behind the scenes of his...

S3E5 (DE) – ÖHV, tourism politics and work 4.0 with Michaela Reitterer

09 Nov 2021

Contributed by Lukas

This episode takes us back to the German Hotel Convention 2021 (Deutscher Hotelkongress 2021), hosted by the dfv Mediengruppe and ahgz, where we caugh...

S3E4 (EN) – Steigenberger and new horizons with Marcus Bernhardt

26 Oct 2021

Contributed by Lukas

In this episode we spoke to Marcus Bernhardt, CEO of the Steigenberger Hotels AG. He talked to us about the chances that arise from Covid, how Deutsch...

S3E3 (DE) - Tyrol, winter season and sustainability with Florian Phleps

12 Oct 2021

Contributed by Lukas

The third episode of season three took us to Tyrol, Austria where we spoke to Florian Phleps, CEO of the Tirol Tourist Board. He talked to us about ho...

S3E2 (DE) - Traveler- and employee engagement with Thomas Edelkamp

28 Sep 2021

Contributed by Lukas

The second episode of season 3 took us to the German Hotel Convention (Deutscher Hotelkongress 2021), hosted by the dfv Mediengruppe. Thomas Edelkamp,...

S3E1 (EN) – citizenM, development & values with Michael Levie

14 Sep 2021

Contributed by Lukas

Welcome to season 3 of the SMACK Hospitality Podcast! To start the season in style, our season opener took place in Amsterdam and we spoke to Michae...

S2E21 (EN) – Concept development and chasing a dream with Veerle Donders

27 Jul 2021

Contributed by Lukas

For the final episode of season 2 on SMACK Veerle Donders from Zoku came to join us on the show and told us all about her career to becoming Concept a...

S2E20 (DE) – Tradition, Leadership & TV-talks with Caroline von Kretschmann

06 Jul 2021

Contributed by Lukas

If you are looking for a true role-model in hospitality, Caroline von Kretschmann, Manging Director at Hotel Europäischer Hof Heidelberg, ranks as hi...

S2E19 (EN) - Fair travel and future trends with Michael Ros

24 Jun 2021

Contributed by Lukas

In Episode 19 of season 2, we had the chance to sit down with Michael Ros, CEO & Co-founder of Bidroom, an OTC brand with the aim to enable fair trave...

S2E18 (EN) - Entrepreneurship, funding & Cloudbeds with Richard Castle

25 May 2021

Contributed by Lukas

This episode takes us all the way to the West Coast of the United States, where Richard Castle, Co-Founder and COO of Cloudbeds, joined us to tell his...

S2E17 (EN) – Wellness, Sustainability & Six Senses with Neil Jacobs

12 May 2021

Contributed by Lukas

A truly inspirational episode on the SMACK hospitality podcast leads us to Neil Jacobs, CEO of Six Senses Hotels & Resorts. Neil told us the amazing s...

S2E16 (DE) – New Work and Development with Isabell Fuss

29 Apr 2021

Contributed by Lukas

Isabell Fuss, Group Vice President Development at Ruby Hotels joined us for a special episode to talk about something very different than her actual r...

S2E15 (EN) – Concepts, strategies & sustainability with Marloes Knippenberg

21 Apr 2021

Contributed by Lukas

Marloes Knippenberg, CEO of Kerten Hospitality joined us for an in-depth talk on strategy and concepts, while letting us in on her thought process of ...

S2E14 (DE) -HSMA and developing a hotel group with Haakon Herbst

08 Apr 2021

Contributed by Lukas

In episode 14 of season 2 we were fortunate enough to meet someone, who’s pretty much done it all. Former president of the HSMA, recently elected re...

S2E13 (EN) – The future of (business) travel and loyalty programs with Chris Hartley

16 Mar 2021

Contributed by Lukas

In this episode Christopher Hartley, CEO of the Global Hotel Alliance (GHA) joined us for a talk about the future of (business) travel and loyalty pro...

S2E12 (DE) – Travelling & Changing Workplaces with Boris Radke (part 2/2)

04 Mar 2021

Contributed by Lukas

In part 2 of Boris Radke’s visit to SMACK, we continue to learn more Omio’s predicitons on how travelling will change due to the pandemic. We also...

S2E12 (DE) – Travelling & Changing Workplaces with Boris Radke (part 1/2)

23 Feb 2021

Contributed by Lukas

Boris Radke, Ex-Zalando, Ex-ProSieben Sat. 1 Media and currently Director Corporate Affairs and Workplace Experience at one-stop-shop travel booking p...

S2E11 (DE) - Corporate Communications with Anne Wahl-Pozeg

09 Feb 2021

Contributed by Lukas

A real special episode marks episode 11 of season 2 as Anne Wahl-Pozeg, Senior Vice President Communications Northern Europe at Accor came to join us ...

S2E10 (EN) - Hospitality Education & EHL with Joshua Gan

02 Feb 2021

Contributed by Lukas

This Smack Episode takes us back to university. Joshua Gan, Regional Director Asia/Pacific of the EHL Group, came to visit us on the show and told us ...

S2E9 (DE) - HotellerieSuisse & Union Work with Dr. Ueli Schneider

21 Jan 2021

Contributed by Lukas

Dr. Ueli Schneider, Head of Business Development & Member of the Management Board at HotellerieSuisse, came to visit us on the show to give us some in...

S2E8 (DE) - Stadium Management with Katharina Kienemann

12 Jan 2021

Contributed by Lukas

Episode 8 of season two takes us to the world of sports and hospitality management within one of Germany’s most unique stadiums. Katharina Kienemann...

S2E7 (EN) - Airline Management during Covid-19 with Lorenzo Stoll

10 Dec 2020

Contributed by Lukas

This episode takes us to the skies of Switzerland and beyond. Lorenzo Stoll, Head of Western Switzerland at Swiss International Airlines came to visit...

S2E6 (EN) - Hotel development, real estate & entrepreneurship with Chalana Perera.

03 Dec 2020

Contributed by Lukas

Chalana Perera, Ex-Citizen M and Ex-Yays came to visit us for episode 6 of season 2 and told us how his interest in real estate development for hotels...

S2E5 (EN) - Resorts with Robert Herr

26 Nov 2020

Contributed by Lukas

This episode welcomes Robert Herr, widely recognized as the definition of a modern leader who has seen the world as a GM with Intercontinental Hotels ...

S2E4 (EN) – Expanding a new hotel brand with Michelle Walder

05 Nov 2020

Contributed by Lukas

As Patrizia “Pat” Zueck gives her debut as a host on Smack, we welcome Michelle Walder, GM at the NoMad Hotel New York to the show. The two former...

S2E3 (EN) - Digital Touchpoints in Hospitality with Chi Chan

30 Oct 2020

Contributed by Lukas

As season 2 continues, Chi Chan, Chief Commercial Officer at IRECKONU, joined us on the show and talked to Florian about disruption and innovation in ...

S2E2 (DE) – Rocking the rental car world with Roy Himmelreich

13 Oct 2020

Contributed by Lukas

Philip Ibrahim’s first episode as a host on Smack features Roy Himmelreich, Senior Executive Manager Relationship Marketing Hotel at Sixt. Roy and P...

S2E1 (EN) - Digital Transformation in Hospitality with Timothee Semelin

28 Sep 2020

Contributed by Lukas

Welcome back to season 2 at Smack! For episode 1 Timothee Semelin, Global Senior Corporate Director of Digital Marketing & Transformation of Hong Kong...

#17 (EN) - Pricing & E-Commerce for luxury hotels with Wilhelm "Wilko" Weber

08 Jul 2020

Contributed by Lukas

Wilhelm "Wilko" Weber, Vice President Global Revenue and Digital Strategy at Kempinksi came to visit us on the show - for a second time. Find out what...

#16 (EN) - Human Resources during & after Covid-19 with Ingrid Eras-Magdalena

28 Jun 2020

Contributed by Lukas

Ever wondered what will be left of the people business that is called hospitality follwing the #recovery and how it's evolved over the past decades? ...

#15 (EN) - Revenue Management during Covid-19 with Lukas Peter

09 Jun 2020

Contributed by Lukas

As recovery from the global travel ban due to Covid-19 global slowly commences, let's talk revenue. We asked Lukas Peter, Head of Revenue Global at So...

#14 (EN) - Hotels during & after Covid -19 with Pierre Perusset

27 Apr 2020

Contributed by Lukas

With #covid19 taking the world by storm, here's a reminder that there will be a life after the pandemic. Pierre Perusset, General Manager at the Ritz-...