Solutions for Customers - The Sales Engineering & Customer Success Podcast
Activity Overview
Episode publication activity over the past year
Episodes
Jay Hanley, Solution Architect with Thrive
01 Oct 2020
Contributed by Lukas
This week we talk about CenturyLink changing to Lumen and welcome our guest, Jay Hanley from Thrive. Jay is a seasoned Solution Architect and it was...
Claude Decarish - Area SE Director for Windstream
14 Aug 2020
Contributed by Lukas
Show Notes:We hosted Claude Decarish, Areas SE Director for Windstream, based out of Atlanta to speak about staying relevant and how to build your car...
Matt Toy with Fastly - Director of Account Management
13 Jul 2020
Contributed by Lukas
The Career Opportunity this week is with Intensify who is searching for a Rockstar Customer Success Manager. Check them out @ https://intentsify.io/...
Ramzi Marjaba, Sr. Sales Engineer & Host of We The Sales Engineers
19 Jun 2020
Contributed by Lukas
Most people have an unrealistic belief (at times) that all Sales Engineers have the answers to every question and possess a swami-like approach to sol...
Snyk - Tom Gleason Solutions Engineering Manager
17 May 2020
Contributed by Lukas
Today we hosted Tom Gleason from Snyk.io where he leads the Solution Engineering organization. Snyk empowers software-driven businesses to develop f...
Maneuvering Customer Success during Covid-19
04 Apr 2020
Contributed by Lukas
In this episode, we throw out the metrics(well, sort of) and bring the discussion to focus on the human element we find ourselves in during the corona...
Paul McBratney w/ Alert Logic discusses the Solution Engineer role & his advice for newbies.
25 Feb 2020
Contributed by Lukas
Season 2 is finally here! On this episode, we invited Paul McBratney, Senior Solution Engineer with Alert Logic based in Atlanta to join the show. ...
How do you close out Q4?
02 Dec 2019
Contributed by Lukas
As we wind down Season 1, it’s time to quickly reflect on closing Q4 and getting ready for the next fiscal year.  How do you push for the final sup...
Solution Architect Swamy, Brad Loomis of Cloud Technology Partners, a HPE Company
22 Nov 2019
Contributed by Lukas
Today we sit down with arguably one of the best Solution Architects in the industry, Brad Loomis. Based in Boston, he is the Director of Solution Ar...
Learning the Internet, Routing & Switching with a Cisco CCNA
11 Nov 2019
Contributed by Lukas
Today we explore how to understand the global internet, WAN & LAN environments which is paramount for any pre-sales engineer. While we understan...
Customer Success setting the record straight on Churn
07 Nov 2019
Contributed by Lukas
This week we shift back to the world of Customer Success where we begin to carve out future episodes on metrics. The first and often only metric whi...
Sales Engineering/Solution Architect Basics - listening!
15 Oct 2019
Contributed by Lukas
Today we discuss the basic skill all Solution Architects require - listening. Regardless of the tenure you possess, effective listening skills in ...
Buzzword soup - Digital Transformation & Cloud ingredients
05 Oct 2019
Contributed by Lukas
Buzzwords. They exist all over Tech and quite often are overused in the industry by more and more people including Solution Architects and CSMs. H...
What is Customer Success?
27 Sep 2019
Contributed by Lukas
On this episode, we explore the question many people still ask, “What is Customer Success?”  Typically the question is really asked around how CS...
3 items you need at a meeting
10 Sep 2019
Contributed by Lukas
Often, meetings on-site can take a turn for the unexpected very quickly. Sometimes, these changes can be prevented in advance with additional planni...
Intros, Career Paths and Future ramblings.
30 Aug 2019
Contributed by Lukas
For those of us who spend countless hours supporting customers in tech, specifically PreSales Sales Engineering (SE) (Solution Architects, Sales Consu...