EP13 The blurring lines between automation and shared services with Tim Johnson

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In this episode of SSONext, host Jordan Mullins sits down with Tim Johnson, Head of Automation for the Suncorp Group, to talk about the blurring lines between the disciplines of shared services and IT. Tim and Jordan dig into: ✅ How technology serves as a major driver, and the importance of rigour as organizations scale automation. ✅ The rise of the 'citizen developer' - and why more roles are being filled with talent that does not have a technical background ✅ Why the value IT delivers to the business is much more important than the software it oversees ✅ What shared services and IT leaders can do to chip away at the barriers to integration For the full details on that and a lot more, 🎧 listen to the episode 🎧 If you like what you've heard today, do us a favour, and hit the rating button to give us 5 stars.

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