Syncing with ServiceNow
Episodes
From Legacy CRM to AI-Driven Quote-to-Cash: Why ServiceNow Is Rewriting the Sales Lifecycle
04 Feb 2026
Contributed by Lukas
Legacy CRM systems slow sales teams down with manual data entry, disconnected tools, and error-prone handoffs from quote to delivery. In this episode ...
Unlocking AI Potential in ITSM
29 Jan 2026
Contributed by Lukas
In this episode, Fred Reynolds and Kristin McDonald discuss the advancements and implications of AI in IT service management, particularly focusing on...
ServiceNow Named a Leader in Business Orchestration Automation Technologies
05 Nov 2025
Contributed by Lukas
In this episode of Syncing with ServiceNow, host Fred Reynolds and Kristin McDonald dive into Gartner’s latest recognition of ServiceNow as a Leader...
AI That Actually Works: Turning ServiceNow From “Implemented” to “Impactful”
02 Sep 2025
Contributed by Lukas
Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The ...
Voice AI and the Future of Customer Engagement with 3CLogic
02 Jul 2025
Contributed by Lukas
In this milestone 50th episode of Syncing with ServiceNow, host Andy Whiteside and co-host Fred Reynolds are joined by Guillaume Seynhaeve (G) from 3C...
Unlocking ServiceNow Lens: On-Screen Intelligence Meets Generative AI
23 Jun 2025
Contributed by Lukas
In Episode 49 of Syncing with ServiceNow, host Andy Whiteside is joined by Mike Sabia and John Dahl for an in-depth discussion on ServiceNow Lens—a ...
Has Your CRM Kept Up? Reinventing Customer Success with ServiceNow
03 Jun 2025
Contributed by Lukas
In this episode of Syncing with ServiceNow, Andy Whiteside, Fred Reynolds, and Mike Sabia dive deep into ServiceNow’s evolving role in the CRM lands...
Top Takeaways from Knowledge 2025
20 May 2025
Contributed by Lukas
n this episode of Syncing with ServiceNow, host Andy Whiteside is joined by Fred Reynolds, Practice Lead for XenTegra’s Modern Apps team, and Mike S...
Unleashing AI's Potential for Business Transformation
17 Mar 2025
Contributed by Lukas
In episode 45 of "Syncing with ServiceNow," host Andy Whiteside delves into the transformative powers of AI in business with a distinguished...
Strengthening Security with MFA: Insights and Implementations
19 Feb 2025
Contributed by Lukas
Join Andy Whiteside and guests Mike Sabia and Fred Reynolds where we dive deep into the pivotal topic of multi-factor authentication (MFA). As Service...
Syncing with ServiceNow: 5 reasons ServiceNow is among Fortune World’s Best Workplaces
02 Dec 2024
Contributed by Lukas
At ServiceNow, we make the world work better for everyone. These aren’t just words—they demonstrate who we are through our actions every day. The ...
ServiceNow's Five-Year Low-Code Leadership in the Gartner Magic Quadrant
04 Nov 2024
Contributed by Lukas
In this episode of Syncing with ServiceNow, hosts Eddie McDonald and Mike Sabia dive into ServiceNow's recent recognition as a leader in the 2024...
Syncing with ServiceNow: New research: The changing role of IT leadership in organizations
21 Oct 2024
Contributed by Lukas
AI is changing everything, including IT leaders’ to-do lists. Nearly every team across the modern enterprise—from HR to public relations to custom...
Syncing with ServiceNow: C-suite point of view: Top 5 challenges to AI adoption
07 Oct 2024
Contributed by Lukas
Generative AI (GenAI) has disrupted how virtually every organization operates. In fact, 81% of organizations around the globe plan to increase their A...
Syncing with ServiceNow: How to reduce MTTR by helping people get out of their own way
12 Sep 2024
Contributed by Lukas
IT experiences regular waves of innovation, most recently with generative AI. Meanwhile, IT’s core imperatives remain constant. Year after year, Ent...
Syncing with ServiceNow: HR leaders will Drive Business Transformation
13 Aug 2024
Contributed by Lukas
In Episode 38 of "Syncing with ServiceNow," your host Eddie McDonald, filling in for Andy Whiteside, dives into a crucial conversation on ho...
Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence
31 Jul 2024
Contributed by Lukas
In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organization...
Syncing with ServiceNow: Employee onboarding for better engagement and retention from Day 1
19 Jul 2024
Contributed by Lukas
Only 52% of workers felt satisfied with their latest employee onboarding experience, according to a Paychex survey. That means just under half of new ...
Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence
08 Jul 2024
Contributed by Lukas
In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organization...
Syncing with ServiceNow: 4 key takeaways from Knowledge 2024
22 May 2024
Contributed by Lukas
Knowledge 2024 was an incredible, action-packed three days of inspiring keynotes, exciting demos and breakout sessions, and plentiful networking oppor...
Syncing with ServiceNow: ServiceNow Named a Worldwide Leader in Two IDC MarketScapes for Value Stream Management and Strategic Portfolio Management
23 Apr 2024
Contributed by Lukas
SANTA CLARA, Calif. – March 19, 2024 – ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has...
Syncing With ServiceNow: 10 things IT leaders need to know to drive ITAM success
08 Apr 2024
Contributed by Lukas
The demands of modern businesses continue to reshape IT asset management (ITAM) beyond traditional practices and tools.ServiceNow commissioned Enterpr...
Syncing with ServiceNow: Fast time to value: Introducing the Now Platform Washington, D.C., release
27 Mar 2024
Contributed by Lukas
Organizations are under more pressure than ever to maximize the benefits of their digital transformation technology investments. Those that use techno...
Syncing with ServiceNow: 2 million reasons to help the nonprofit sector solve world challenges
28 Feb 2024
Contributed by Lukas
At ServiceNow, we’re driven by our purpose to make the world work better for everyone. To that end, one of our top priorities is helping the global ...
Syncing with ServiceNow: How we seamlessly adapt to change and boost efficiency
20 Feb 2024
Contributed by Lukas
Continuous change and economic uncertainty are normal in today’s business environment. In fact, 88% of executives believe their customers are changi...
Syncing with ServiceNow - Participating in the ServiceNow Certified Master Architect program and Why it Matters
30 Jan 2024
Contributed by Lukas
If you're a ServiceNow Architect, aim to become one, or work with Architects, this article could be useful for you!I wanted to share with you my ...
Syncing with ServiceNow: 9 customer experience predictions for 2024
21 Dec 2023
Contributed by Lukas
ServiceNow is excited to peer into the future of customer experience (CX) to see what’s in store. Customer operations and service delivery have unde...
Syncing with ServiceNow: Modernizing ITSM with ITIL 4: Change enablement
21 Nov 2023
Contributed by Lukas
The Information Technology Infrastructure Library (ITIL) is a customer-centric framework that promotes governance, collaboration, and continuous impro...
Syncing with ServiceNow: There’s an app for that: How low-code tools boost finance productivity
14 Nov 2023
Contributed by Lukas
It’s no secret that finance organizations are ripe for disruption. Managing money has always been a manual process, from securing payment orders to ...
Syncing with ServiceNow: 5 principles of great experiences
06 Nov 2023
Contributed by Lukas
Product experience is a key driver of business success for ServiceNow and our customers. That’s why my product experience team and I spend a lot of ...
Syncing with ServiceNow: 6 innovation trends and what they mean for your business
28 Sep 2023
Contributed by Lukas
In my conversations with the ServiceNow partner community, there’s one thing I’m consistently asked: How do we work with you to adapt to the rapid...
Syncing with ServiceNow: Extend ServiceNow capabilities with the Citrix ITSM Adapter service
30 Aug 2023
Contributed by Lukas
The Citrix ITSM Adapter service is a cloud-enabled service that, when installed in a ServiceNow instance, provides an easy way to seamlessly integrate...
Syncing with ServiceNow:4 ways a strategic portfolio management framework can streamline success
15 Aug 2023
Contributed by Lukas
In today’s fast-paced business environment, determining how short-term projects fit into long-term organizational goals may seem daunting. A strateg...
Syncing with ServiceNow: ServiceNow: A Leader in Gartner® Magic Quadrant™ for IT Risk Management for Second Year
08 Aug 2023
Contributed by Lukas
ServiceNow is proud to be named a Leader, for the second consecutive year, in the Gartner 2021 Magic Quadrant for IT Risk Management (ITRM).1 We’re ...
Syncing with ServiceNow: 3 ways to supercharge HR digital transformation
06 Jul 2023
Contributed by Lukas
Human resources (HR) digital transformation isn’t just a switch you can flip. It’s a never-ending process that starts at different points for ever...
Syncing with ServiceNow: New Employee Workflow Solutions Keep Workforces Safe
06 Jun 2023
Contributed by Lukas
2020 was a year of reckoning for companies across all industries. Businesses were challenged with adjusting to the new realities of work and life brou...
Syncing with ServiceNow: Knowledge 2023 keynote recap: Putting yes to work
23 May 2023
Contributed by Lukas
ServiceNow’s first single, global, in-person user conference since 2019, Knowledge 2023, drew more than 15,000 people. The enthusiasm among attendee...
Syncing with ServiceNow: 4 reasons to say yes to ServiceNow Knowledge 2023
26 Apr 2023
Contributed by Lukas
We’re excited to announce that ServiceNow Knowledge 2023 registration is open. This year, we’re thrilled to be able to convene at one global event...
Syncing with ServiceNow: ServiceNow Total Experience
11 Apr 2023
Contributed by Lukas
In today's business landscape, the employee experience (EX) and customer experience (CX) are closely connected. Improving CX can have a positive ...
Syncing with ServiceNow: Top 3 priorities to enhance customer experience
31 Mar 2023
Contributed by Lukas
The retail, banking, telecom, and tech sectors have been trying to prove their love of customer experience (CX) for years. But the COVID-19 pandemic h...
Syncing with ServiceNow: Why a knowledge-sharing culture can be a competitive differentiator
06 Mar 2023
Contributed by Lukas
A 2021 Deloitte study found knowledge management (KM) to be one of the top three issues influencing company success. According to the survey, 75% of o...
Syncing with ServiceNow: 6 steps to better infrastructure visibility
19 Feb 2023
Contributed by Lukas
You retrieve data about the service in question and instantly see exactly which infrastructure components the service depends on, as well as their sta...
Syncing with ServiceNow: What does ServiceNow do?
24 Jan 2023
Contributed by Lukas
From humble beginnings to becoming an enterprise with more than 20,000 employees globally, ServiceNow has been through a lot of changes since its foun...
Syncing with ServiceNow: A Magic Quadrant Leader in ITSM Platforms for ninth year in a row
22 Nov 2022
Contributed by Lukas
ServiceNow is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms for the ninth year in a row. We also ranked ...
Syncing with ServiceNow: Interview New Podcast Host and Practice Lead, Fred Reynolds
08 Nov 2022
Contributed by Lukas
It's a new era at XenTegra. Today we interviewed our new host Fred Reynolds and found out about his background and experience building out auto...
Syncing With Service Now: Technology excellence: The key to business transformation
21 Feb 2022
Contributed by Lukas
Transformation. Everyone’s tossing that word around these days to the point it almost seems meaningless. Yet, it’s not. According to the 2021 EY C...
Syncing with ServiceNow: Provision Databases Easier with Nutanix Era & ServiceNow
02 Sep 2021
Contributed by Lukas
Provisioning new databases and cloning database requests make up a hefty portion of a database administrator’s (DBAs) workload. As reported in Forre...
Syncing with ServiceNow: New Microsoft Cloud PC integration optimizes hybrid work
22 Jul 2021
Contributed by Lukas
As more and more companies settle into the new reality of hybrid work at scale, the ease of making desktops accessible from anywhere—along with the ...
Syncing with ServiceNow: Return to the workplace: 4 steps to ensure business resilience
14 Jun 2021
Contributed by Lukas
Today’s business demands that IT transform from a cost center to an innovation engine. To foster a business mindset, IT leaders need full visibility...
Syncing with ServiceNow: How a CIO dashboard helps you run IT like a business
09 Jun 2021
Contributed by Lukas
Today’s business demands that IT transform from a cost center to an innovation engine. To foster a business mindset, IT leaders need full visibility...
Syncing with ServiceNow: How automation simplifies hardware asset management
27 May 2021
Contributed by Lukas
Anyone involved in any kind of datacenter or physical IT operations faces multiple challenges every day:Manual tracking in Excel spreadsheetsEntering ...
Syncing with ServiceNow: How human-centered design yields better ITSM experiences
04 May 2021
Contributed by Lukas
Today’s employees and customers expect modern, frictionless IT service management (ITSM) experiences that incorporate digital workflows. But how do ...
Syncing with ServiceNow: Podcast Introduction
16 Apr 2021
Contributed by Lukas
Join us each week as we select a ServiceNow blog and dive into the topic.We will topics like:Business ImpactCultureCustomer StoriesDigital Transformat...