T2RLTalks
Episodes
Highlights from the Quarterly OOSD Update Report from T2RL
02 Apr 2026
Contributed by Lukas
Ian Tunnacliffe talks to T2RL's Amanda Campbell and Bert Craven on a variety of matters raised by the recently released OOSD report which tracks the m...
The Role of Systems Integrators in Airline Commercial Transformation
18 Feb 2026
Contributed by Lukas
The airline industry is embracing the biggest commercial change for a generation it's going to need some help. T2RL has worked with a group of Sys...
Living in Interesting Times
15 Jan 2026
Contributed by Lukas
Join Ian Tunnacliffe, Amanda Campbell, Ian Luck, and Bert Craven as they set the scene for the year ahead, drawing on key themes from the T2RL Industr...
Looking Inside "The Travel Distribution Aggregator Market 2025" Report
15 Dec 2025
Contributed by Lukas
T2RL has just published "The Travel Distribution Aggregator Market 2025" and T2RLTalks' host, Ian Tunnacliffe, joins Ian Luck, Yuna Huel...
Embracing Offer Order Settle Deliver
01 Dec 2025
Contributed by Lukas
Ian Tunnacliffe, Amanda Campbell, Ian Luck and Bert Craven discuss the ongoing adoption of new technologies and the potential impact of AI.
T2RL Engage 2025 Roundup
01 Oct 2025
Contributed by Lukas
The T2RL Engage 2025 Conference at Sancroft, St.Pauls was bigger and better than ever before. What made it such a success? Ian Tunnacliffe, Amanda Cam...
Finding Win-Win solutions in Distribution
02 Sep 2025
Contributed by Lukas
At T2RL Engage we will be bringing together travel sellers and airline distribution managers to think collaboratively about the big issues in modern d...
Implementation and Transition: The Long and Winding Road to OOSD
20 Aug 2025
Contributed by Lukas
Bert Craven talks to Sam Chamberlain from FLYR and Keith Martin from T2RLThe transition to OOSD will take years. Airlines and the entire ecosystem wil...
Product Innovation: Make it Easy and Secure for Your Customers to Pay
18 Aug 2025
Contributed by Lukas
From cryptocurrencies to open banking, the way that customers expect to pay for services is undergoing a revolution. Airlines that best meet customer ...
Simplification & Efficiency: Do It Once and Do It Right
11 Jun 2025
Contributed by Lukas
Airline processes have been built on a patchwork of different systems. The move to OOSD offers an opportunity to consolidate and rationalise systems a...
Customer and Traveller Experience: Selling to the TikTok Generation
09 Jun 2025
Contributed by Lukas
Airline online customer experience has lagged behind other industries, partly because of restrictions inherent in traditional artefacts including PNRs...
The Transition to Modern Airline Retailing
29 May 2025
Contributed by Lukas
In a wide-ranging conversation Alex Zoghlin, CEO of ATPCO, joins the T2RL team to consider the transition to OOSD. Do we have necessary and sufficient...
The Evolution of Revenue Management in today's highly competitive Offer Landscape - May 2025
28 May 2025
Contributed by Lukas
With the publication of T2RL's annual report on the market for Revenue Management and Dynamic Pricing systems, Dieter Westerman and Rasih Ustun ta...
T2RLEngage 2025 - Expanding the Airline Offer
24 Apr 2025
Contributed by Lukas
The business case for Offer-Order-Settle-Deliver depends on enhancing airline revenues. Some of that will come from the introduction and expansion of...
January Reports on OOSD and IBE
09 Jan 2025
Contributed by Lukas
Ian Tunnacliffe talks to Keith Martin and Ian Luck about the movements and successes highlighted by our latest publications about OOSD and retailing.
T2RLEngage Distribution: Unlocking the value of OOSD for the distribution chain
11 Sep 2024
Contributed by Lukas
While some airlines have gone all-in on direct distribution many will be selling through the travel trade for the foreseeable future. In advance of t...
T2RLEngage - Transition
06 Sep 2024
Contributed by Lukas
Changing the engines in mid-flight - the challenges of transition Everybody agrees that there will be long transition period before Offer, Order, Set...
T2RLEngage - Delivery
27 Aug 2024
Contributed by Lukas
Can the DCS still deliver? If airlines are to achieve the full benefits of the move to Offers and Orders then the systems that manage the point of de...
The New Order of Airline Booking
20 Jul 2024
Contributed by Lukas
It sounds simple to include all the information about a customer's interaction with an airline in a single retail-style Order. But 60 years of ref...
T2RLEngage - Settlement/Payments
05 Jun 2024
Contributed by Lukas
As the airline industry moves towards modern retailing and distribution using OOSD the subject of payments becomes more important. Payments experts P...
Offer / Order / Settle / Deliver Status Report, May 2024
08 May 2024
Contributed by Lukas
In 2023, passenger volumes closely approached pre-pandemic levels, as detailed in our latest comprehensive Global Passenger Volumes 2023 review. T2RL ...
T2RLEngage 2024 Podcast: The Journey from Revenue Management to Dynamic Offers
25 Apr 2024
Contributed by Lukas
In the lead up to the T2RLEngage 2024 industry conference - The New Reality of Travel Retailing - we will addressing some of the key themes to be add...
The Voice of the Travel Seller Research Insights 2024
19 Mar 2024
Contributed by Lukas
Join industry experts, Ian Tunnacliffe, SVP Consulting T2RL, Yuna Huellou, VP Distribution, T2RL and Timothy O'Neil-Dunne, T2Impact LLC as they...
Offer / Order / Settle / Deliver Status Report, January 2024
24 Jan 2024
Contributed by Lukas
Welcome to the first T2RLTALKS podcast in 2024 as we unpack the insights from our latest quarterly report, providing a comprehensive overview of the t...
Service Management and Service Levels in Offer/Order
08 Jan 2024
Contributed by Lukas
IT Services in the airline industry are changing. The industry has moved from an off-line economy to a digital, always on, economy and is rapidly evol...
The Market for NDC (and other) Aggregators
30 Oct 2023
Contributed by Lukas
T2RL has just published its market report on NDC aggregators. These companies are taking an increasingly important role in the distribution landscape ...
T2RLEngage 2023 The Path to Offer/Order Transformation - Key Takeaways
10 Sep 2023
Contributed by Lukas
In this episode we recap the highlights and key insights from the recent T2RLEngage conference. After three days of captivating presentations and stim...
Offer, Order, Settle, Deliver Status Report August 2023
01 Sep 2023
Contributed by Lukas
The future of airline retail is coming and we're diving into the current status of Offer, Order, Settle, Deliver (OOSD) in our latest episode. Jo...
Airline IROPS Management: A Roadmap for Faster Recovery, Lower Costs and Improved Customer Service
24 Jul 2023
Contributed by Lukas
In this episode we delve into our Irregular Operations Management (IROPS) Report and lift the lid on what's been changing in IROPS management, dis...
Transformation Series Part 4: The Impact of Offer, Order, Settle, Deliver for Travel Sellers
07 Jul 2023
Contributed by Lukas
Our Transformation Series Report 4 analyses the impact of the airline technology transformation on those organisations that sell on behalf of the airl...
Transformation Series Part 3: Investing in the Future
07 Jun 2023
Contributed by Lukas
In our third podcast we continue the focus on our Transformation report series, considering the level of investment that will be needed to achieve dig...
Transformation Series Part 2: Transition is everything
26 Apr 2023
Contributed by Lukas
This second podcast focusing on our Transformation report series considers the challenges of a transition period that is likely to last at least a dec...
Transformation Series Part 1: What will an Order Management World look like?
24 Mar 2023
Contributed by Lukas
As the industry takes off on the journey to Offer, Order, Settle and Deliver, our new Transformation Series of reports will be charting the path to im...
Evolving Airline Loyalty Systems 2023 - T2RL's Market Report
24 Feb 2023
Contributed by Lukas
How is the market for Airline loyalty evolving to maximise customer engagement and acquire rich data for enhanced offer management? Hear Ian Tunnacl...
Transition to Normality - T2RL's Industry Outlook
17 Jan 2023
Contributed by Lukas
Welcome to T2RLTalks, a conversation on key developments impacting the industry during 2022, including COVID-19, Ukraine conflict, the drive for susta...